Text that explains or clarifies the steps users need to take in order to accomplish a task or progress through the interface. Includes microcopy & manuals.

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1
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1answer
42 views

Where to put information about an app?

I am creating an Android application where users enter in their GPA, SAT, and ACT scores and select majors that they are interested in. The output shows a list of colleges in descending order of how ...
1
vote
1answer
63 views

How should I capitalize and format references to UI field entries?

Several sources recommend capitalizing and formatting references to UI element labels just as they appear in the UI. My question is how should I capitalize categorical references to the information I ...
1
vote
1answer
29 views

Back and forth between apps or user typing?

I'm working on an iOS user setup guide for an enterprise app. The current process to install and configure the app is as follows: User receives three text messages: one with an itms-apps://... link ...
2
votes
4answers
179 views

Instruction to select none, one or many items?

I have a form for a meeting room booking app, similar to a calendar/scheduling app. The user needs to choose: One room None, one or many assets (projectors, whiteboards, etc) I am having some ...
16
votes
6answers
1k views

Does providing screenshots help with documentation manual?

I am documenting the site administrator and content creator roles for my web application which I am working on. The documentation manual walks the readers through how to add, delete, update members, ...
0
votes
3answers
185 views

What's the best way to get users to read a set of instructions for filling out a form?

I have a simple form that the user fills out, and I want the user to read a simple 5-step set of instructions on how to fill out the form and what happens after they hit "submit." I'd love to know if ...
6
votes
3answers
390 views

Is a middle dot (·) the best way to signify a space?

In our web application we try to give explicit instructions of what to do or to type if the user desires so. One of our tips looks like Click or type /r to respond. If /r followed by a space is typed ...
0
votes
1answer
74 views

Information bar transitioning to menubar on mobile site

When a user first visits my discussion site (designed for a mobile platform), I am using a long bar to contain first-time instructions. After they complete the registration process, this area ...
2
votes
2answers
121 views

Software install guide with screenshots - long form vs carousel

We're compiling guides for our website on how to install our software on multiple platforms (WinXP/Vista/7/8,OSX,Linux,Android,iOS). The most common implementation appears to be a series of ...
1
vote
2answers
76 views

In user instructions, which term is more widely understood to mean a character A thru Z, letter, alpha or something else?

In the terms of a search where a user can enter an account number into a text field, what is the most straight forward instruction for a group that may not be tech savvy. download bmml source ...
2
votes
5answers
286 views

Best to say 'swipe up' or 'swipe down'?

I am building an app (iOS) which consists of paged tiles which the user has to pan through. My question: When I need to tell the user to move the content up to view the content below it, should I say ...
2
votes
3answers
120 views

Layout of information on registration page

I am making the registration page for a website. How should the different components be laid out relative to each other? For example should the heading be on level or above the text input field? ...
2
votes
2answers
302 views

When the instructions are “check all that apply,” should there be a “none” checkbox?

I frequently see surveys with multiple-select questions that tell the user "check all that apply," and have a final checkbox for "none of the above." Is there any evidence or expert opinion as to ...
25
votes
5answers
1k views

Can you sacrifice grammar to keep instructions simple, specifically when using a(n)?

Because of the way the form is written, step-by-step in first person, it is necessary to put the a(n) to keep them grammatically correct for the Administrator case. However I feel like it makes the ...
10
votes
5answers
2k views

Where should form instructions or hints be placed?

I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...
3
votes
1answer
226 views

Is it necessary to specifically instruct users to use the Back button to navigate away from a webpage?

I find it annoying when users are explicitly instructed to use the Back button to navigate away from a webpage. An example from the login page for the Contensive CMS follows (emphasis added): The ...
17
votes
7answers
1k views

How do I make it obvious that Autocomplete suggestions are not mandatory?

We developed an invitation widget that autocompletes names based on who the user follows on Twitter. It is also possible to invite anybody, but I feel like this design makes it look like you 'must' ...
5
votes
2answers
272 views

Is an Apple Help Book the way to go?

I'm getting ready to release an app onto the Mac Appstore and am in need of some advice. The app is really very simple but I'm thinking about adding a quick tutorial. Would I be better off creating ...
10
votes
4answers
331 views

Is it better to use a positive or a negative command for a button, checkbox, etc.?

I have some checkboxes that should include/exclude some content on some reports. But I am not sure if I should use: Include all items or Exclude unused items for the text of the checkbox. What ...
6
votes
6answers
337 views

What can I do with my interface to get users to read the directions?

I've got a simple web page from which my users can install software. It's a 2-step process so they must click on two different links (No, I cannot make it a 1-step process). Example: Short ...