Semantic structure of information within a website, desktop application etc.

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6
votes
1answer
271 views

What is the best format to capture addresses for a universal user-base?

What is the best and most usable format to capture address information from a universal user base? I was thinking to have the system detect the country by IP address and have that selected by default, ...
3
votes
3answers
321 views

Greying out or hiding information icons

I've seen a lot of posts here about greying out or hiding controls and menu items, but this question is about greying out or hiding informational icons in a selection list. I'm curious on your ...
6
votes
6answers
9k views

How do you create a taxonomy for products?

I have the broader question, which is what is the definition of 'taxonomy'. What does it actually mean to create a taxonomy for something... Then I'd like to apply that to an example. Lets say the ...
2
votes
1answer
79 views

What span should a staff “Report Card” cover?

I am tasked to create an enterprise level “Report Card” for help tickets processed by staff. There are a few hundred groups, and so the report would have a user selected parameter to select a group ...
6
votes
4answers
366 views

Best way to display a nav item with a single sub-page?

I am working on a nav which includes a page that has a single sub page like so: Home > Careers > Profile. If I want people to go to the overview or landing page first which has the majority of the ...
2
votes
2answers
183 views

Best Way to Handle Quantity & Size

I'm working on a project that helps businesses sell items online. Right now I'm trying to figure out a more intuitive way of handling the sizing and quantity of products. The common use case for ...
2
votes
1answer
115 views

How to navigate through a type (1 to 5) > a list (1 to many) > a sub page(1 to 10)?

I'm working on a project for an online service provider. We offer multiple report and within each service type the user can have one to many instances of the service. Each instance of each service ...
0
votes
1answer
107 views

Dealing with long text filters on search results page

The Challenge Including long text (up to 30 characters) topics in filter UI of search results to allow easy filtering. Existing Considerations Having filters and even faceted searches is nothing ...
3
votes
3answers
197 views

Regards to Records in a Table: Long Scrolling versus 1 > 2 > 3

There are some questions that have been asked along this topic; however, I did not find this exact question. I am having a disagreement with the technical architect on my team in regards to how to ...
15
votes
2answers
676 views

What is Cross-Channel?

Cross-Channel is described in the following way by Mr Andrea Resmini, President of the Information Architecture Institute: Cross-channel offers a different stance from both multi-channel and ...
2
votes
4answers
134 views

When to use Acronyms

The project I'm working on at the moment wants to use the software we're working on as an opportunity to homogenize the use of certain terminology across the whole organization. (To give you an idea, ...
1
vote
2answers
147 views

Screen Hierarchy

What is a screen hierarchy? We have begun a project in which I need to create a screen hierarchy of the current state of the application, but unclear on what this exactly means.
2
votes
5answers
106 views

Should training videos be within a web application or linked off?

I work on a ongoing web application project and my managers would like to have training videos on how to use the application. They want the videos to link off to a separate site so that our customer ...
0
votes
2answers
236 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
2
votes
3answers
162 views

Multiple sites on the same domain – Good or bad?

So, my client has a website for his brand that is targeted against B2B-consumers, investors and journalists. He now wants to create a second website for a sub brand that is targeted against ...
5
votes
3answers
135 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
7
votes
4answers
466 views

How do you arrive at a information architecture from a mental model?

We have created a mental model for a large website redesign project. We are in the process of mapping content and functionality to task towers. While I understand how it gives an indication of what ...
6
votes
8answers
439 views

Rapid content audits, can this be done?

Content audits although immensely dull are essential to understanding an existing websites content. Content audits for larger sites where you're capturing each page and analysing the content page by ...
4
votes
2answers
731 views

What does an information architect do?

Do they just create site navigations? Or do they have do to more? If so, what are the most important tasks an information architect has to do?
2
votes
2answers
203 views

How should numbers be aligned in a table column?

We have tables that have numbers as data on a few columns. They are not currency numbers that add up to a total but just regular integers. For example, the number of subscribers. Should they be ...
1
vote
5answers
258 views

When is redirecting to a “Success” page necessary?

When is it necessary to redirect a user to another page after submitting a form versus just being on the same page but with a "success" message on top? Is this appropriate for small forms like ...
0
votes
4answers
99 views

How to communicate that an element on a low fidelity wireframe needs color

What is the best way to indicate color on low fidelity wireframe? I'm creating a low fidelity wireframe and I've been instructed to not use any specific colors aside from the basic (the visual ...
1
vote
1answer
151 views

When a user does something in a way that is not supposed to be done… is it a design error or user error?

One of my users (1 out of 30) is constantly trying to perform actions in a way that are not supposed to be done in that way. For example I have two screens let's call them Screen A, and Screen B. ...
0
votes
2answers
109 views

Contact form in a web app for registered users

When someone is not registered (or someone needs not to be, if it is not web app) on a site, then the contact form usually has 3 fields: name sender e-mail message body When the user gets ...
1
vote
4answers
251 views

Should a “Preview” page be a pop-up or on the same page?

We currently have a page that shows a preview of another page (newsletter) on an iFrame the moment the file is uploaded. Is this better versus providing a button that says "Preview", which when ...
14
votes
8answers
2k views

How to avoid repetitive actions in table rows?

We have a table with data and actions on each row like so: Name Email Description Actions James james@gmail.com Desc 1 Edit Export ...
3
votes
4answers
257 views

What is the best way to let users read an “important note” before submitting a form?

We have a website where users can book a room and our payment gateway is Paypal. On the payment page, we have a form requiring customer information and at the bottom, we have a button called "Make ...
3
votes
2answers
347 views

Designing wireframes keeping accessibility guidelines in mind

I am not sure if there is a definite answer to this but I thought I'll just throw it out.... I am working on re-designing a site for an federal organization who also require their site to be ...
3
votes
1answer
310 views

Building trust on a high-value e-commerce site

I'm going to design an information architecture for an online diamond jewelry shop with focus on a diamond ring configurator for a project at university. A questionnaire has identified these customer ...
2
votes
1answer
254 views

Do I have three levels of content, or can I reduce it to two?

I'm working on overhauling an interface that has two clearly defined levels of navigation, and then one murky level. Clicking on the first level will reveal sub-options which correspond to that ...
5
votes
2answers
201 views

Removing Admin rights from an Admin user

I am building a system where the users have roles that can change over time. One user can have one or more roles. The roles define access to pages and features. Some of the users will have an Admin ...
1
vote
4answers
171 views

Display + Ordering Issues w/ Inventory at Two Warehouses

I am building out an e-commerce site for a screen printing ink manufacturer. They have around 300 SKUs and warehouses in two locations - one on the east coast, one on the west. Generally when ...
1
vote
1answer
79 views

Do I need a 'sign post' page?

My company has a product marketing site for our web app. The web app and marketing site have 2 audiences: students/parents and college financial aid admins. The students/parents apply for financial ...
4
votes
3answers
3k views

Are mega footers good UX? [duplicate]

I've noticed that several websites — especially universities and web development sites — have recently started placing mega-menus in their footers. Here are some examples of what I ...
11
votes
4answers
385 views

Best Approach for Responsive Linked Images from Desktop to Mobile?

I am redesigning a website from the early 90's and trying to make it more "responsive". An issue came up that involves two images on the homepage when viewed on mobile devices. These images are linked ...
9
votes
4answers
454 views

Navigation menu with only one drop-down child — intuitive or not?

Here is a website's main navigation: Having sub-navigation on-click is pretty common and irreplaceable: But as a user and designer, I have struggled with the case where there is only one child ...
3
votes
2answers
141 views

Are there any references for useful forum categories?

I am involved in setting up a forum/message board site that will be used for client communications and support. I would like to plan the categories/topics that messages will be posted under. ...
3
votes
1answer
142 views

Multiple-axis content access - Is three dimensions too many?

Referencing previous article: Are multiple entry points good or bad? Our Intranet design has IA and global navigation that is currently based on locating targets along three axes. Content is sparsely ...
3
votes
2answers
279 views

How to best conduct a mobile app features audit?

We're redesigning a pretty heavy app and I've been tasked with creating a list of all of the current available features since they'll all need to be included in the next release. The thing is that ...
2
votes
1answer
84 views

Linking items from lists that also contain slide down information

I have a page for a doctor's practice. In the summary page for the practice there is a list of subsections. Some of these sub sections are very large, others can be a paragraph or 2 with a short ...
14
votes
7answers
853 views

Minimalism, Maximalism(?) or whatever?

Tufte & Nielsen believe that screen real estate is one of the most important asset for a (UX) designer. Utilize available screen space - Jakob Nielsen’s Alertbox: May 9, 2011 & The Visual ...
14
votes
5answers
418 views

Is it better to offer 2-3 links to access the same page or one single link?

I'm currently working on an events website. On the events landing page, there is a list of upcoming events. Here is how each event is presented: The banner, title and 'more details' button lead to ...
14
votes
2answers
297 views

Does an “Other” category on a Help page have any value?

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
12
votes
9answers
1k views

Does leaving a field blank - mean “everyone”

I'm beating myself up over this one, since we had just that discussion today. We were arguing why a customer was eager to pay a week of work for something that could be trained. And to me it’s pretty ...
4
votes
2answers
430 views

How do you decide between a topic-based and an audience-based main navigation?

Any hints from past experience? Any best practices? Any research on the subject?
3
votes
2answers
633 views

Navigation hierarchy: categories next to single items at the top-level

In our new product we have several pages grouped into several categories. One of those categories is more important than the rest. Moreover, we have relatively a small number of pages and categories ...
7
votes
3answers
257 views

Multiple Navigations - messy or necessary?

I'm looking at UEFA's website and seeing they have 3 navigations menus. Is there any support for this being a good UX? The organization does alot, and structuring their site this way might make ...
5
votes
2answers
330 views

Problems understanding JJG's IA diagrams

I want to use JJG's visual vocabulary to construct the diagram of a web page. However, I cannot fully understand some of its components. For example, the conditional selector is used when a user ...
3
votes
2answers
94 views

Visually distinguish an index versus a single view

I think I'm having a hard time pulling this off because no one has yet done a good job of this. Think of the home page of most blogs as the index, just a list of the latest blog posts. When you ...
6
votes
1answer
304 views

minimalistic top navigation + huge footer = winning combination?

Ive seen a lot of very successful sites of big companies like mailchimp and others with minimalistic top navigations consisting of 3-5 buttons, but big footers where detailed navigation is located. ...