Semantic structure of information within a website, desktop application etc.

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14
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2answers
537 views

What is Cross-Channel?

Cross-Channel is described in the following way by Mr Andrea Resmini, President of the Information Architecture Institute: Cross-channel offers a different stance from both multi-channel and ...
2
votes
4answers
108 views

When to use Acronyms

The project I'm working on at the moment wants to use the software we're working on as an opportunity to homogenize the use of certain terminology across the whole organization. (To give you an idea, ...
1
vote
1answer
92 views

Screen Hierarchy

What is a screen hierarchy? We have begun a project in which I need to create a screen hierarchy of the current state of the application, but unclear on what this exactly means.
2
votes
5answers
99 views

Should training videos be within a web application or linked off?

I work on a ongoing web application project and my managers would like to have training videos on how to use the application. They want the videos to link off to a separate site so that our customer ...
0
votes
2answers
161 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
2
votes
3answers
149 views

Multiple sites on the same domain – Good or bad?

So, my client has a website for his brand that is targeted against B2B-consumers, investors and journalists. He now wants to create a second website for a sub brand that is targeted against ...
5
votes
3answers
116 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
7
votes
4answers
384 views

How do you arrive at a information architecture from a mental model?

We have created a mental model for a large website redesign project. We are in the process of mapping content and functionality to task towers. While I understand how it gives an indication of what ...
6
votes
8answers
371 views

Rapid content audits, can this be done?

Content audits although immensely dull are essential to understanding an existing websites content. Content audits for larger sites where you're capturing each page and analysing the content page by ...
4
votes
2answers
333 views

What does an information architect do?

Do they just create site navigations? Or do they have do to more? If so, what are the most important tasks an information architect has to do?
1
vote
2answers
104 views

How should numbers be aligned in a table column?

We have tables that have numbers as data on a few columns. They are not currency numbers that add up to a total but just regular integers. For example, the number of subscribers. Should they be ...
1
vote
5answers
174 views

When is redirecting to a “Success” page necessary?

When is it necessary to redirect a user to another page after submitting a form versus just being on the same page but with a "success" message on top? Is this appropriate for small forms like ...
0
votes
4answers
91 views

How to communicate that an element on a low fidelity wireframe needs color

What is the best way to indicate color on low fidelity wireframe? I'm creating a low fidelity wireframe and I've been instructed to not use any specific colors aside from the basic (the visual ...
1
vote
1answer
142 views

When a user does something in a way that is not supposed to be done… is it a design error or user error?

One of my users (1 out of 30) is constantly trying to perform actions in a way that are not supposed to be done in that way. For example I have two screens let's call them Screen A, and Screen B. ...
0
votes
2answers
97 views

Contact form in a web app for registered users

When someone is not registered (or someone needs not to be, if it is not web app) on a site, then the contact form usually has 3 fields: name sender e-mail message body When the user gets ...
1
vote
4answers
177 views

Should a “Preview” page be a pop-up or on the same page?

We currently have a page that shows a preview of another page (newsletter) on an iFrame the moment the file is uploaded. Is this better versus providing a button that says "Preview", which when ...
12
votes
8answers
702 views

How to avoid repetitive actions in table rows?

We have a table with data and actions on each row like so: Name Email Description Actions James james@gmail.com Desc 1 Edit Export ...
3
votes
4answers
237 views

What is the best way to let users read an “important note” before submitting a form?

We have a website where users can book a room and our payment gateway is Paypal. On the payment page, we have a form requiring customer information and at the bottom, we have a button called "Make ...
3
votes
2answers
147 views

Designing wireframes keeping accessibility guidelines in mind

I am not sure if there is a definite answer to this but I thought I'll just throw it out.... I am working on re-designing a site for an federal organization who also require their site to be ...
3
votes
1answer
215 views

Building trust on a high-value e-commerce site

I'm going to design an information architecture for an online diamond jewelry shop with focus on a diamond ring configurator for a project at university. A questionnaire has identified these customer ...
2
votes
1answer
241 views

Do I have three levels of content, or can I reduce it to two?

I'm working on overhauling an interface that has two clearly defined levels of navigation, and then one murky level. Clicking on the first level will reveal sub-options which correspond to that ...
5
votes
2answers
178 views

Removing Admin rights from an Admin user

I am building a system where the users have roles that can change over time. One user can have one or more roles. The roles define access to pages and features. Some of the users will have an Admin ...
1
vote
4answers
147 views

Display + Ordering Issues w/ Inventory at Two Warehouses

I am building out an e-commerce site for a screen printing ink manufacturer. They have around 300 SKUs and warehouses in two locations - one on the east coast, one on the west. Generally when ...
1
vote
1answer
64 views

Do I need a 'sign post' page?

My company has a product marketing site for our web app. The web app and marketing site have 2 audiences: students/parents and college financial aid admins. The students/parents apply for financial ...
4
votes
3answers
1k views

Are mega footers good UX? [duplicate]

I've noticed that several websites — especially universities and web development sites — have recently started placing mega-menus in their footers. Here are some examples of what I ...
2
votes
1answer
125 views

Best approach to presenting data that is being compared and the differences within it

I am developing an app that compares source data and destination data (the data is transferred from one database into another) I would like to create the best possible interface that clearly and ...
11
votes
4answers
326 views

Best Approach for Responsive Linked Images from Desktop to Mobile?

I am redesigning a website from the early 90's and trying to make it more "responsive". An issue came up that involves two images on the homepage when viewed on mobile devices. These images are linked ...
9
votes
4answers
381 views

Navigation menu with only one drop-down child — intuitive or not?

Here is a website's main navigation: Having sub-navigation on-click is pretty common and irreplaceable: But as a user and designer, I have struggled with the case where there is only one child ...
4
votes
2answers
98 views

Are there any references for useful forum categories?

I am involved in setting up a forum/message board site that will be used for client communications and support. I would like to plan the categories/topics that messages will be posted under. ...
3
votes
1answer
123 views

Multiple-axis content access - Is three dimensions too many?

Referencing previous article: Are multiple entry points good or bad? Our Intranet design has IA and global navigation that is currently based on locating targets along three axes. Content is sparsely ...
3
votes
2answers
165 views

How to best conduct a mobile app features audit?

We're redesigning a pretty heavy app and I've been tasked with creating a list of all of the current available features since they'll all need to be included in the next release. The thing is that ...
2
votes
1answer
78 views

Linking items from lists that also contain slide down information

I have a page for a doctor's practice. In the summary page for the practice there is a list of subsections. Some of these sub sections are very large, others can be a paragraph or 2 with a short ...
12
votes
6answers
589 views

Minimalism, Maximalism(?) or whatever?

Tufte & Nielsen believe that screen real estate is one of the most important asset for a (UX) designer. Utilize available screen space - Jakob Nielsen’s Alertbox: May 9, 2011 & The Visual ...
14
votes
5answers
375 views

Is it better to offer 2-3 links to access the same page or one single link?

I'm currently working on an events website. On the events landing page, there is a list of upcoming events. Here is how each event is presented: The banner, title and 'more details' button lead to ...
14
votes
2answers
277 views

Does an “Other” category on a Help page have any value?

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
11
votes
9answers
983 views

Does leaving a field blank - mean “everyone”

I'm beating myself up over this one, since we had just that discussion today. We were arguing why a customer was eager to pay a week of work for something that could be trained. And to me it’s pretty ...
4
votes
2answers
248 views

How do you decide between a topic-based and an audience-based main navigation?

Any hints from past experience? Any best practices? Any research on the subject?
3
votes
2answers
473 views

Navigation hierarchy: categories next to single items at the top-level

In our new product we have several pages grouped into several categories. One of those categories is more important than the rest. Moreover, we have relatively a small number of pages and categories ...
7
votes
3answers
212 views

Multiple Navigations - messy or necessary?

I'm looking at UEFA's website and seeing they have 3 navigations menus. Is there any support for this being a good UX? The organization does alot, and structuring their site this way might make ...
5
votes
2answers
247 views

Problems understanding JJG's IA diagrams

I want to use JJG's visual vocabulary to construct the diagram of a web page. However, I cannot fully understand some of its components. For example, the conditional selector is used when a user ...
3
votes
2answers
87 views

Visually distinguish an index versus a single view

I think I'm having a hard time pulling this off because no one has yet done a good job of this. Think of the home page of most blogs as the index, just a list of the latest blog posts. When you ...
6
votes
1answer
228 views

minimalistic top navigation + huge footer = winning combination?

Ive seen a lot of very successful sites of big companies like mailchimp and others with minimalistic top navigations consisting of 3-5 buttons, but big footers where detailed navigation is located. ...
10
votes
11answers
2k views

Website redesign how do you know how to organize the navigation structure?

I know this question is extremely broad but I would like to know the steps a UX'er would take in order to understand what content there is on a site and then how to organize this content in terms of ...
2
votes
1answer
230 views

Best way to use a slider

I'm currently designing a news website based on sports betting. The sites content is mainly composed of blog posts from industry journalists. These posts are split up into 5 categories for each sport. ...
3
votes
3answers
204 views

Should tags be buttons or links?

Are there any guidelines on how tags should ideally look like? Are they links, buttons, or visual "tags" with a link? I personally find tags that mimic a physical tag or strip of tape appealing, but ...
4
votes
4answers
239 views

What is the purpose of having unique URLs for each customer?

What do you think are the most bold reasons for using a unique user panel URL for each customer? For example: customer1.serviceprovider.com customer2.serviceprovider.com In what cases should ...
5
votes
3answers
308 views

Should I use greek characters in my urls?

I'm setting up a website for a client who's Greece based and I'm not quite sure how to go about the urls. There are two options I'm considering at the moment: Use greek characters and have the urls ...
5
votes
3answers
135 views

Why do we always need to integrate search with structure?

Jakob Nielsen posted in May 2009 an article called “Top 10 Information Architecture Mistakes” where he states that mistake no 2 is not having an integrated search with the structure of the site. I’ve ...
6
votes
1answer
1k views

Should we use ‘narrow and deep’ or ‘broad and shallow’ navigation pattern on mobile devices?

If we have a large content environment on a mobile device, we need some way to access that content with ease. One could implement a narrow and deep navigation pattern which gives the possibility for ...
1
vote
2answers
205 views

Information Architecture for Widgets - how do I organise my content?

Apologies if this should be a 'Content Strategy' question... anyway, I am involved in a project that is multi-platform and will have both mobile phone and tablet components (not identical). I will ...