Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
The web application I'm working on has a few pages where a list of questions and their answers will be displayed. All pages have the questions grouped into overall headings (which the users will be ...