Increased detail and explanation for users to gain understanding on certain topics.

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How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
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How should I describe the use of an image cropping tool?

This is the script I am using: http://deepliquid.com/projects/Jcrop/demos/tutorial1.html Somebody whom I asked to try my site did not, on their own, understand how to use it. What single sentence ...