Increased detail and explanation for users to gain understanding on certain topics.

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17
votes
4answers
494 views

Discovering new features

I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
8
votes
5answers
1k views

Where should form instructions or hints be placed?

I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...
29
votes
12answers
2k views

Hover over a disabled item to know why it's disabled. What do you think?

How many times did you use a desktop app or an online page and you come across one or more menu items which are disabled and you have no idea why its disabled. Using help or documentation is of no ...
16
votes
5answers
523 views

Is it a good idea to add tooltip to some text that says exactly the same?

Having tooltips on icons and images is understandable and the same goes for small pieces of links where tooltips may elaborate to the user what that particular link would do. Sometimes, however, ...
3
votes
4answers
1k views

Why is embedded help not popular?

I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this: So why we don't see this directly on website (service provider), ...
19
votes
5answers
4k views

Best practices for online help

we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
8
votes
6answers
693 views

Is the “Help” feature really helping?

Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
5
votes
3answers
157 views

Is it necessary to include an interface's “hidden functions” in the manual / help?

Background A well designed interface allows any type of user, beginner, advanced, or expert, to achieve their objective quickly. In most cases, help information contains the description of elements ...
7
votes
4answers
4k views

UI best practices for FAQ-style presentation

The web application I'm working on has a few pages where a list of questions and their answers will be displayed. All pages have the questions grouped into overall headings (which the users will be ...
5
votes
3answers
1k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
5
votes
2answers
834 views

Context sensitive help - making sure they use it

I want to add a context-sensitive help to my interface. It's a complex of numerous screens and data fields, intended for the trained enterprise user. Following this question and this one about why ...
3
votes
2answers
58 views

help videos effectiveness

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...