Increased detail and explanation for users to gain understanding on certain topics.
15
votes
4answers
405 views
Discovering new features
I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
8
votes
5answers
493 views
Where should form instructions or hints be placed?
I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...
29
votes
12answers
1k views
Hover over a disabled item to know why it's disabled. What do you think?
How many times did you use a desktop app or an online page and you come across one or more menu items which are disabled and you have no idea why its disabled. Using help or documentation is of no ...
16
votes
5answers
447 views
Is it a good idea to add tooltip to some text that says exactly the same?
Having tooltips on icons and images is understandable and the same goes for small pieces of links where tooltips may elaborate to the user what that particular link would do. Sometimes, however, ...
3
votes
4answers
688 views
Why is embedded help not popular?
I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this:
So why we don't see this directly on website (service provider), ...
19
votes
5answers
2k views
Best practices for online help
we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
7
votes
6answers
463 views
Is the “Help” feature really helping?
Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
4
votes
3answers
840 views
Best/Standard Practices for Creating & Building Help Files for End User
Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user?
This is a software that has many features and options where the user would need ...
