Increased detail and explanation for users to gain understanding on certain topics.

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0
votes
1answer
10 views

Website with tutorial-style help

I am developing a website for a client and since it's quite complicated for new users I suggested creating a simple tutorial during the first visit. The background is supposed to darken a bit, one of ...
1
vote
2answers
18 views

Single or multiple help buttons for portlet-style UI?

We're building a call center app where there will be multiple portlets on a page, each with its own function. For example, when the call center agent logs in they might see a Work Queue portlet, a ...
6
votes
4answers
121 views

Do the number of questions in FAQ affect perception of site?

In doing a new website, our client provided us with a quite long list of FAQ (Frequently Asked Questions). As usual in these cases, questions are made up (a totally different question, but a whole ...
25
votes
4answers
3k views

Multiplication sign, using '*' or 'x'

In mathematics, the operators provided on keyboard are quite clear for addition, subtraction and divide: + - /. The multiplication sign * might be familiar as the multiplication for programmer, but I'...
1
vote
2answers
65 views

Is video more effective than traditional text help?

Does anyone have experience with users' success or failure in using video or "task recording", as opposed to traditional textual help to complete their task or get more information? Additionally, ...
2
votes
2answers
172 views

How does help / user guidance design differ in niche specialist web applications compared to common web design guidelines? [closed]

Backstory I'm creating a tutorial/help/guidance system for a web UI. The backend of the system is a complex professional analysis & measurement tool originally launched in the mid 90's that has ...
0
votes
1answer
90 views

Best practices for providing help in complex web applications [closed]

I would like to know if there is any consensus on the best way to provide help in complex web applications (online banking in my case). The web app contains dashboards, scrollers with table content, ...
1
vote
1answer
63 views

How to hire a UX professional? [closed]

I have no formal development skills, have self-taught myself (with a lot of help from various forums), and have created an okay web application to help contractors. I've asked generic questions, and ...
0
votes
3answers
89 views

Should I try to standardize the location of help buttons?

I've created a dashboard containing a map. My client wants little help buttons on each of the panels so if the user has a question about what something my do in each panel, they can click and see an ...
2
votes
3answers
138 views

what's the name or how to search for this “guiding” process?

Platform I'm working on suffer huge coldness after registration. Users get confused and leave, because they have no idea what they can do. To deal with that I want to develop a helping guide to ...
3
votes
1answer
137 views

What's the best way to indicate that the pop up blocker may stop the user from performing a simple task?

I have an application where user have the option to open all selected items in a new windows. Unfortunately, if the user is running a fancy new-age browser that blocks pop-ups, he doesn’t realize his ...
18
votes
1answer
524 views

Is the question mark “?” internationally recognised as an icon for help?

I'm looking to use "?" as my help button icon in a desktop application but I'm unsure how universally recognisable this will be. I can localise this for different culture if necessary. Any ideas?
0
votes
1answer
51 views

What help systems (KB's) are mostly used in bigger companies? [closed]

I know the first answer would normally be NO help system at all. make your UI as intuitive as possible. second would probably be about studies showing no one reading help files and the better option ...
3
votes
3answers
183 views

Guide/instruction buttons

Can someone tell me the professional name of the buttons that you see when you are in a new page or when it's a new feature? Those buttons usually open to pop-ups that will guide you in the new page/...
2
votes
1answer
296 views

How to walk the user through a complicated UI on a small iPhone screen?

I've been building and building and ended up with an app that I now need to educate the user on first use. It is a very "sophisticated" and quick icon generator for programmers. My app has up to 16 ...
25
votes
5answers
9k views

Best practices for online help

we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
4
votes
2answers
68 views

How should a CLI tool, that requires arguments, handle being called without arguments?

Context N.B. Herein, the terms "tool", "application", and "program" are used interchangeably. This question is not concerned with CLI tools that are intended to be useful when called without ...
1
vote
0answers
111 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
3
votes
2answers
902 views

Are tours (e.g. Foundation's Joyride and Bootstrap's Tour) helpful?

I have a site with a lot of different functionality and I'm having a hard time with guiding users as to what to do and when, especially because they don't have to do tasks in any specific order. ...
2
votes
6answers
1k views

Tooltips to shorten your content

At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction. Right now there is a discussion regarding ...
3
votes
2answers
313 views

Is it true that people expect tooltips in 'old looking' systems but not in 'new looking' systems?

My hypothesis is that if you have old plain HTML forms, users are more likely to hover over elements and read tooltip texts giving more details about them. But if you style the forms to look new/fresh/...
6
votes
3answers
153 views

If users encounter an error in an on-line/web process, typically what proportion actually complain?

Does anyone have any statistics or considered estimation on the proportion of users that contact a web site to inform/complain that an on-line process that they attempted failed? Further, does it ...
10
votes
5answers
3k views

Which type of help system is best?

At my company we create Windows based desktop applications. In the past, we have created .chm files for our help documentation and have been happy with it. We have now been faced with some issues ...
1
vote
1answer
87 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
3
votes
2answers
310 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
votes
1answer
225 views

How to show static (user initiated) and dynamic help text for radio buttons and dropdowns?

I am bit confused while showing help text in a lengthy form. Please refer to the image for below query: Where we can show user initiated static help (left side of the mock): How to show help icon ...
2
votes
1answer
337 views

How to use the “help” cursor property?

The W3C allows different CSS cursor properties. Some of them are really common, and I think a majority of users understand them because they saw them per default on any website (text when the text ...
4
votes
3answers
1k views

Best position of a help icon in textarea

What is the best position of a help icon in a textarea? here is my idea but this position could have a chance that the user will already be done typing in their text before seeing this icon. ...
3
votes
1answer
283 views

Designing for users of different skill levels and experience

I came across the Dreyfus model of skill acquisition while searching elsewhere on StackExchange, and I thought it would be a useful approach to designing the help and instructional information for ...
2
votes
1answer
119 views

Is it reasonable to expect users to know the F1 short-cut to access help

I am creating some in-line help documentation for my software and I was wondering whether it is reasonable to expect that the user knows that pressing the F1 key will allow them to access this help, ...
0
votes
1answer
59 views

How to show help for future topics?

We have a long-established application which has, over the years, included more and more commands (some of which are contradictory) with the consequence that users now find it very hard to create the ...
3
votes
2answers
131 views

help videos effectiveness

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...
0
votes
2answers
355 views

Helptext area vs Help “Tool Tip” icons on click

In our applications, the users are going through plenty of screens filling out form fields and selecting various options from dropdowns, radio buttons, etc. Because of this, we currently house one ...
2
votes
2answers
121 views

What are users attitudes towards help buttons

I was wondering, given the wealth of awful help menus foisted on us by various services, whether actually describing the manual area of your application as 'help' was a good idea or not. Do users ...
15
votes
3answers
4k views

Float Label Pattern for Select Boxes

I'm sure you've all come across this pattern, does anyone know whether there is any documentation that can provide information on how this pattern can be used with other form elements for example a ...
5
votes
3answers
147 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
1
vote
2answers
234 views

Ideal design for large form [closed]

In my current project I'm working with a lot of large forms. Below is an example of one of them. In trying to keep it clean and make use of the available space the following layout has been suggested. ...
6
votes
2answers
399 views

When is the appropriate time to use the “i” icon in an app?

I am currently debating if: The "i" icon should only be used when the target page\view only displays additional information. (help text, credits, about, terms & conditions, etc.) The "i" icon ...
4
votes
3answers
264 views

What is the preferred way of creating a help section for applications?

I'm wondering if there is a modern and preferred approach of the manual format from the standpoint of users. I thought about making a CHM file but my manager told me that feels very "Windows 98ish" ...
3
votes
2answers
266 views

Which is more usable FAQ or Help documentation?

Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites. In my ...
3
votes
2answers
163 views

Should your Help section have questions or topics?

Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
6
votes
3answers
418 views

guidelines for creating videos to demonstrate a web application's functionality to end user

In a previous question, a person asked: what are the Best/Standard Practices for Creating & Building Help Files for End User? My question is related, but already assumes that offering videos for "...
13
votes
5answers
294 views

Providing two versions of --help

I'm thinking of providing two versions of help message for my command-line programs (cmd --help). The first one is the short version and the one users consult more often, mostly for examples and the ...
3
votes
2answers
312 views

“Click to Enlarge Image” help text

I was asked to add "click to enlarge image" helper text to an photo gallery and to stand-alone images, and it got me thinking as to whether or not this is an intuitive action. I personally assume at ...
2
votes
2answers
511 views

How to introduce a new interaction style without using a help guide? [closed]

I wish to explore new design concepts in an application which break the traditional WIMP desktop metaphor. How can I guide the user through an app like this without using a manual?
2
votes
2answers
1k views

How can I display multiple forms and lot of important form information on an Android application?

In my app, one of the main feature is to complete 'forms'. One form contains a lot of read-only information, described by the following mockup. On this UI everything is read-only: Titles ...
4
votes
3answers
1k views

Are there any standards on when to use placeholder text vs. tooltips?

To assist an user entering some data in an <input> field, we're planning to provide tooltips and placeholder. Wanted to understand the guidelines and standards on 'when' to use placeholder vs. ...
6
votes
2answers
191 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
3answers
135 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...
4
votes
3answers
315 views

Which is the better user experience for a web app: an integrated support ticket module or a separate app?

I am building a new web app which hopefully will be subscription based, and I am wondering what will be better: to develop a quick ticket module or redirect user to separate knowledgebase / ...