Increased detail and explanation for users to gain understanding on certain topics.

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8
votes
5answers
2k views

Which type of help system is best?

At my company we create Windows based desktop applications. In the past, we have created .chm files for our help documentation and have been happy with it. We have now been faced with some issues ...
0
votes
1answer
54 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
1
vote
2answers
95 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
votes
1answer
131 views

How to show static (user initiated) and dynamic help text for radio buttons and dropdowns?

I am bit confused while showing help text in a lengthy form. Please refer to the image for below query: Where we can show user initiated static help (left side of the mock): How to show help icon ...
2
votes
1answer
102 views

How to use the “help” cursor property?

The W3C allows different CSS cursor properties. Some of them are really common, and I think a majority of users understand them because they saw them per default on any website (text when the text ...
4
votes
3answers
761 views

Best position of a help icon in textarea

What is the best position of a help icon in a textarea? here is my idea but this position could have a chance that the user will already be done typing in their text before seeing this icon. ...
3
votes
1answer
90 views

Designing for users of different skill levels and experience

I came across the Dreyfus model of skill acquisition while searching elsewhere on StackExchange, and I thought it would be a useful approach to designing the help and instructional information for ...
2
votes
1answer
107 views

Is it reasonable to expect users to know the F1 short-cut to access help

I am creating some in-line help documentation for my software and I was wondering whether it is reasonable to expect that the user knows that pressing the F1 key will allow them to access this help, ...
0
votes
1answer
48 views

How to show help for future topics?

We have a long-established application which has, over the years, included more and more commands (some of which are contradictory) with the consequence that users now find it very hard to create the ...
3
votes
2answers
81 views

help videos effectiveness

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...
0
votes
2answers
165 views

Helptext area vs Help “Tool Tip” icons on click

In our applications, the users are going through plenty of screens filling out form fields and selecting various options from dropdowns, radio buttons, etc. Because of this, we currently house one ...
2
votes
2answers
106 views

What are users attitudes towards help buttons

I was wondering, given the wealth of awful help menus foisted on us by various services, whether actually describing the manual area of your application as 'help' was a good idea or not. Do users ...
14
votes
3answers
1k views

Float Label Pattern for Select Boxes

I'm sure you've all come across this pattern, does anyone know whether there is any documentation that can provide information on how this pattern can be used with other form elements for example a ...
5
votes
3answers
131 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
1
vote
2answers
180 views

Ideal design for large form [closed]

In my current project I'm working with a lot of large forms. Below is an example of one of them. In trying to keep it clean and make use of the available space the following layout has been suggested. ...
6
votes
2answers
333 views

When is the appropriate time to use the “i” icon in an app?

I am currently debating if: The "i" icon should only be used when the target page\view only displays additional information. (help text, credits, about, terms & conditions, etc.) The "i" icon ...
3
votes
3answers
178 views

What is the preferred way of creating a help section for applications?

I'm wondering if there is a modern and preferred approach of the manual format from the standpoint of users. I thought about making a CHM file but my manager told me that feels very "Windows 98ish" ...
2
votes
2answers
146 views

Which is more usable FAQ or Help documentation?

Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites. In my ...
3
votes
2answers
137 views

Should your Help section have questions or topics?

Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
6
votes
3answers
316 views

guidelines for creating videos to demonstrate a web application's functionality to end user

In a previous question, a person asked: what are the Best/Standard Practices for Creating & Building Help Files for End User? My question is related, but already assumes that offering videos for ...
12
votes
5answers
253 views

Providing two versions of --help

I'm thinking of providing two versions of help message for my command-line programs (cmd --help). The first one is the short version and the one users consult more often, mostly for examples and the ...
3
votes
2answers
158 views

“Click to Enlarge Image” help text

I was asked to add "click to enlarge image" helper text to an photo gallery and to stand-alone images, and it got me thinking as to whether or not this is an intuitive action. I personally assume at ...
2
votes
2answers
290 views

How to introduce a new interaction style without using a help guide? [closed]

I wish to explore new design concepts in an application which break the traditional WIMP desktop metaphor. How can I guide the user through an app like this without using a manual?
2
votes
2answers
963 views

How can I display multiple forms and lot of important form information on an Android application?

In my app, one of the main feature is to complete 'forms'. One form contains a lot of read-only information, described by the following mockup. On this UI everything is read-only: Titles ...
4
votes
3answers
548 views

Are there any standards on when to use placeholder text vs. tooltips?

To assist an user entering some data in an <input> field, we're planning to provide tooltips and placeholder. Wanted to understand the guidelines and standards on 'when' to use placeholder vs. ...
6
votes
2answers
169 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
3answers
102 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...
4
votes
3answers
281 views

Which is the better user experience for a web app: an integrated support ticket module or a separate app?

I am building a new web app which hopefully will be subscription based, and I am wondering what will be better: to develop a quick ticket module or redirect user to separate knowledgebase / ...
5
votes
3answers
2k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
7
votes
5answers
358 views

Help panels inside application

Are there good UX reasons for not putting a "help panel" within a web application? (one that can be shown or hidden). Most applications open help in a different browser tab. I'm thinking of just ...
9
votes
6answers
883 views

Is the “Help” feature really helping?

Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
4
votes
1answer
610 views

A use case for popups?

I had always believed that popups, opening in new browser windows, were bad practice for various reasons including: Breaking the flow, bad for accessibility, potential to hide content etc. While ...
13
votes
8answers
745 views

Are 'hints' or 'tips' popups a good idea?

I have a popup that will show every time the user navigates through different sections of the website, with hints like 'how to find feature X'. The popup can be disabled by clicking in a checkbox. I ...
4
votes
3answers
1k views

Providing in App help on iPad apps

We are building a Teacher app that has many functionalities and we want to add in-app help. Something interactive, contextual or otherwise. Which sort of in-app help should I use? Here is the app, ...
3
votes
3answers
128 views

When should you start working on help documentation on a large project?

I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...
-2
votes
2answers
274 views

How many clicks are too many? [duplicate]

We design a Help window for a mobile application. Ideally, how many clicks should be there before user reach the Help.
1
vote
1answer
185 views

Dynamic help on an already cluttered screen [closed]

One part of our application is providing an analytical display of data on different parts of customer's website, this is achieved by using layover tiles that expand with data on rollover. We would ...
7
votes
3answers
149 views

Form prompts inside form fields always wrong?

I've noticed in the edit-profile form on UX Stack Exchange a weird prompt with an important message - the date format. Personally I would consider it terribly wrong (force to memorize data format, ...
1
vote
1answer
278 views

Why F1 is the default help key?

Why F1 is the default function key of the keyboard used by many applications/operative systems to show help information to the user?
14
votes
2answers
295 views

Does an “Other” category on a Help page have any value?

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
7
votes
5answers
232 views

How to lay out a screen with dozens of fields and have help for each

We have a screen that has a form that gathers a lot of input. Many of the terms and questions are confusing so we have help for them. We are trying to put a little (?) help icon for each line. We ...
8
votes
6answers
514 views

Best way to communicate an abstract app concept such as a 'workspace' to users

The issue I'm struggling with is fairly specific, but it touches on a general UX topic, which is how to help users grasp some abstract app concept, such as some information organization or structuring ...
-3
votes
1answer
149 views

Help needed in case of designing a site for Hospital [closed]

I've been assigned to re-design a hospital site. Here is the link for the site. lrh.gov Now my question is what flaws does this site has, what things should i consider before building this sort of ...
30
votes
12answers
2k views

Hover over a disabled item to know why it's disabled. What do you think?

How many times did you use a desktop app or an online page and you come across one or more menu items which are disabled and you have no idea why its disabled. Using help or documentation is of no ...
4
votes
2answers
241 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
2
votes
5answers
892 views

Tooltips to shorten your content

At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction. Right now there is a discussion regarding ...
3
votes
4answers
1k views

Why is embedded help not popular?

I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this: So why we don't see this directly on website (service provider), ...
17
votes
2answers
931 views

What happened to “What's this?” help?

"What's this?" help or context-sensitive help* used to be commonplace in Windows applications a few years ago. Dialog windows had an additional "?" button in the top right, that when clicked, gave you ...
19
votes
5answers
6k views

Best practices for online help

we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
5
votes
2answers
2k views

Context sensitive help - making sure they use it

I want to add a context-sensitive help to my interface. It's a complex of numerous screens and data fields, intended for the trained enterprise user. Following this question and this one about why ...