Increased detail and explanation for users to gain understanding on certain topics.

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1
vote
1answer
84 views

How does help / user guidance design differ in niche specialist web applications compared to common web design guidelines?

Backstory I'm creating a tutorial/help/guidance system for a web UI. The backend of the system is a complex professional analysis & measurement tool originally launched in the mid 90's that has ...
18
votes
1answer
452 views

Is the question mark “?” internationally recognised as an icon for help?

I'm looking to use "?" as my help button icon in a desktop application but I'm unsure how universally recognisable this will be. I can localise this for different culture if necessary. Any ideas?
2
votes
2answers
110 views

what's the name or how to search for this “guiding” process?

Platform I'm working on suffer huge coldness after registration. Users get confused and leave, because they have no idea what they can do. To deal with that I want to develop a helping guide to ...
0
votes
1answer
38 views

What help systems (KB's) are mostly used in bigger companies? [closed]

I know the first answer would normally be NO help system at all. make your UI as intuitive as possible. second would probably be about studies showing no one reading help files and the better option ...
3
votes
3answers
165 views

Guide/instruction buttons

Can someone tell me the professional name of the buttons that you see when you are in a new page or when it's a new feature? Those buttons usually open to pop-ups that will guide you in the new ...
2
votes
1answer
290 views

How to walk the user through a complicated UI on a small iPhone screen?

I've been building and building and ended up with an app that I now need to educate the user on first use. It is a very "sophisticated" and quick icon generator for programmers. My app has up to 16 ...
23
votes
5answers
7k views

Best practices for online help

we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
4
votes
2answers
54 views

How should a CLI tool, that requires arguments, handle being called without arguments?

Context N.B. Herein, the terms "tool", "application", and "program" are used interchangeably. This question is not concerned with CLI tools that are intended to be useful when called without ...
1
vote
0answers
70 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
3
votes
2answers
369 views

Are tours (e.g. Foundation's Joyride and Bootstrap's Tour) helpful?

I have a site with a lot of different functionality and I'm having a hard time with guiding users as to what to do and when, especially because they don't have to do tasks in any specific order. ...
2
votes
6answers
1k views

Tooltips to shorten your content

At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction. Right now there is a discussion regarding ...
3
votes
2answers
241 views

Is it true that people expect tooltips in 'old looking' systems but not in 'new looking' systems?

My hypothesis is that if you have old plain HTML forms, users are more likely to hover over elements and read tooltip texts giving more details about them. But if you style the forms to look ...
6
votes
3answers
148 views

If users encounter an error in an on-line/web process, typically what proportion actually complain?

Does anyone have any statistics or considered estimation on the proportion of users that contact a web site to inform/complain that an on-line process that they attempted failed? Further, does it ...
9
votes
5answers
3k views

Which type of help system is best?

At my company we create Windows based desktop applications. In the past, we have created .chm files for our help documentation and have been happy with it. We have now been faced with some issues ...
0
votes
1answer
74 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
2
votes
2answers
201 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
votes
1answer
176 views

How to show static (user initiated) and dynamic help text for radio buttons and dropdowns?

I am bit confused while showing help text in a lengthy form. Please refer to the image for below query: Where we can show user initiated static help (left side of the mock): How to show help icon ...
2
votes
1answer
191 views

How to use the “help” cursor property?

The W3C allows different CSS cursor properties. Some of them are really common, and I think a majority of users understand them because they saw them per default on any website (text when the text ...
4
votes
3answers
907 views

Best position of a help icon in textarea

What is the best position of a help icon in a textarea? here is my idea but this position could have a chance that the user will already be done typing in their text before seeing this icon. ...
3
votes
1answer
151 views

Designing for users of different skill levels and experience

I came across the Dreyfus model of skill acquisition while searching elsewhere on StackExchange, and I thought it would be a useful approach to designing the help and instructional information for ...
2
votes
1answer
112 views

Is it reasonable to expect users to know the F1 short-cut to access help

I am creating some in-line help documentation for my software and I was wondering whether it is reasonable to expect that the user knows that pressing the F1 key will allow them to access this help, ...
0
votes
1answer
55 views

How to show help for future topics?

We have a long-established application which has, over the years, included more and more commands (some of which are contradictory) with the consequence that users now find it very hard to create the ...
3
votes
2answers
109 views

help videos effectiveness

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...
0
votes
2answers
239 views

Helptext area vs Help “Tool Tip” icons on click

In our applications, the users are going through plenty of screens filling out form fields and selecting various options from dropdowns, radio buttons, etc. Because of this, we currently house one ...
2
votes
2answers
115 views

What are users attitudes towards help buttons

I was wondering, given the wealth of awful help menus foisted on us by various services, whether actually describing the manual area of your application as 'help' was a good idea or not. Do users ...
14
votes
3answers
2k views

Float Label Pattern for Select Boxes

I'm sure you've all come across this pattern, does anyone know whether there is any documentation that can provide information on how this pattern can be used with other form elements for example a ...
5
votes
3answers
143 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
1
vote
2answers
207 views

Ideal design for large form [closed]

In my current project I'm working with a lot of large forms. Below is an example of one of them. In trying to keep it clean and make use of the available space the following layout has been suggested. ...
6
votes
2answers
360 views

When is the appropriate time to use the “i” icon in an app?

I am currently debating if: The "i" icon should only be used when the target page\view only displays additional information. (help text, credits, about, terms & conditions, etc.) The "i" icon ...
4
votes
3answers
212 views

What is the preferred way of creating a help section for applications?

I'm wondering if there is a modern and preferred approach of the manual format from the standpoint of users. I thought about making a CHM file but my manager told me that feels very "Windows 98ish" ...
3
votes
2answers
193 views

Which is more usable FAQ or Help documentation?

Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites. In my ...
3
votes
2answers
153 views

Should your Help section have questions or topics?

Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
6
votes
3answers
364 views

guidelines for creating videos to demonstrate a web application's functionality to end user

In a previous question, a person asked: what are the Best/Standard Practices for Creating & Building Help Files for End User? My question is related, but already assumes that offering videos for ...
12
votes
5answers
268 views

Providing two versions of --help

I'm thinking of providing two versions of help message for my command-line programs (cmd --help). The first one is the short version and the one users consult more often, mostly for examples and the ...
3
votes
2answers
228 views

“Click to Enlarge Image” help text

I was asked to add "click to enlarge image" helper text to an photo gallery and to stand-alone images, and it got me thinking as to whether or not this is an intuitive action. I personally assume at ...
2
votes
2answers
403 views

How to introduce a new interaction style without using a help guide? [closed]

I wish to explore new design concepts in an application which break the traditional WIMP desktop metaphor. How can I guide the user through an app like this without using a manual?
2
votes
2answers
1k views

How can I display multiple forms and lot of important form information on an Android application?

In my app, one of the main feature is to complete 'forms'. One form contains a lot of read-only information, described by the following mockup. On this UI everything is read-only: Titles ...
4
votes
3answers
975 views

Are there any standards on when to use placeholder text vs. tooltips?

To assist an user entering some data in an <input> field, we're planning to provide tooltips and placeholder. Wanted to understand the guidelines and standards on 'when' to use placeholder vs. ...
6
votes
2answers
180 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
3answers
119 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...
4
votes
3answers
298 views

Which is the better user experience for a web app: an integrated support ticket module or a separate app?

I am building a new web app which hopefully will be subscription based, and I am wondering what will be better: to develop a quick ticket module or redirect user to separate knowledgebase / ...
5
votes
3answers
2k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
7
votes
5answers
420 views

Help panels inside application

Are there good UX reasons for not putting a "help panel" within a web application? (one that can be shown or hidden). Most applications open help in a different browser tab. I'm thinking of just ...
10
votes
6answers
1k views

Is the “Help” feature really helping?

Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
4
votes
1answer
765 views

A use case for popups?

I had always believed that popups, opening in new browser windows, were bad practice for various reasons including: Breaking the flow, bad for accessibility, potential to hide content etc. While ...
13
votes
8answers
793 views

Are 'hints' or 'tips' popups a good idea?

I have a popup that will show every time the user navigates through different sections of the website, with hints like 'how to find feature X'. The popup can be disabled by clicking in a checkbox. I ...
4
votes
3answers
2k views

Providing in App help on iPad apps

We are building a Teacher app that has many functionalities and we want to add in-app help. Something interactive, contextual or otherwise. Which sort of in-app help should I use? Here is the app, ...
4
votes
3answers
141 views

When should you start working on help documentation on a large project?

I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...
-2
votes
2answers
394 views

How many clicks are too many? [duplicate]

We design a Help window for a mobile application. Ideally, how many clicks should be there before user reach the Help.
1
vote
1answer
234 views

Dynamic help on an already cluttered screen [closed]

One part of our application is providing an analytical display of data on different parts of customer's website, this is achieved by using layover tiles that expand with data on rollover. We would ...