Increased detail and explanation for users to gain understanding on certain topics.
9
votes
7answers
956 views
What's the best way to create screenshots with callouts to show features of a program?
I'm redesigning a website for a downloadable app. I'd like to create a Tour of the features which has screenshots pointing out how to use it.
What are the best tools for doing this?
For bonus ...
14
votes
4answers
399 views
Discovering new features
I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
19
votes
5answers
2k views
Best practices for online help
we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
29
votes
12answers
1k views
Hover over a disabled item to know why it's disabled. What do you think?
How many times did you use a desktop app or an online page and you come across one or more menu items which are disabled and you have no idea why its disabled. Using help or documentation is of no ...
5
votes
4answers
269 views
Built in user guides
I want my web application to be self-explanatory. There are input fields and whole pages which need some paragraphs of explanation. How to integrate these user guides to my application? How to make ...
11
votes
7answers
519 views
Are 'hints' or 'tips' popups a good idea?
I have a popup that will show every time the user navigates through different sections of the website, with hints like 'how to find feature X'. The popup can be disabled by clicking in a checkbox.
I ...
