Tagged Questions

Increased detail and explanation for users to gain understanding on certain topics.

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3
votes
2answers
875 views

Best uses of ? (help) and i (information) icons in UI

What are the best standards of usage for the help and information icons? (I'm unable to post an image because I am a new user, but the icons are either a ? or an i in a circle, most commonly) The ...
7
votes
5answers
353 views

Help panels inside application

Are there good UX reasons for not putting a "help panel" within a web application? (one that can be shown or hidden). Most applications open help in a different browser tab. I'm thinking of just ...
9
votes
6answers
856 views

Is the “Help” feature really helping?

Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
4
votes
3answers
1k views

Providing in App help on iPad apps

We are building a Teacher app that has many functionalities and we want to add in-app help. Something interactive, contextual or otherwise. Which sort of in-app help should I use? Here is the app, ...
5
votes
3answers
166 views

Is it necessary to include an interface's “hidden functions” in the manual / help?

Background A well designed interface allows any type of user, beginner, advanced, or expert, to achieve their objective quickly. In most cases, help information contains the description of elements ...
9
votes
4answers
572 views

Is it still preferred/acceptable to right-align the Help menu in Windows applications?

Back when I first learned Windows GUI programming, it seemed very common to right-align the Help menu in applications. It seems this is no longer the norm in all of the Windows applications I ...
1
vote
1answer
126 views

Any good resources for, or examples of, good ways to present 'new user tips'?

Launching the beta version of a new web app shortly and want to provide a small number of new user tips that will appear one at a time the first 5-10 times a user logs on. I'm looking for some best ...
8
votes
6answers
6k views

Best way to display large amounts of user data on a single page?

I've been searching around for some related posts, but I haven't really found anything that has been a lot of help. I've found a few posts that might help generate some ideas. Here is what I'm ...
11
votes
5answers
4k views

What are some examples of well-designed website tutorial/help systems? [closed]

Background My company is starting to do some long overdue work on our online help/tutorial system, and the goal is to make it more lively, integrated, and interactive. We have a large database of ...
4
votes
4answers
190 views

Taking payment from a card, how much help is needed?

I've noticed more recently the reduced amount of hints and help on card payment forms. Some are only offering help for CV2 code (the 3 digit one on the back). My question is... Has payment ...
22
votes
4answers
1k views

Multiplication sign, using '*' or 'x'

In Mathematics, the operator provide on keyboard is quite clear for addition, subtraction and divide as the follow + - / The multiplication * might be familiar as the multiplication for programmer ...
2
votes
3answers
286 views

How should I design a small help system for a Windows application?

Context I've written a simple, business application which generates a report from information in a database. The only user input required are two file paths--one to a list of items to report on and ...
2
votes
1answer
211 views

Studies on where users look for help

I saw a study a while ago where someone had tracked where people look onscreen for various types of help - I seem to remember that, for example, they looked to the right of the question for help on a ...
5
votes
2answers
272 views

Is an Apple Help Book the way to go?

I'm getting ready to release an app onto the Mac Appstore and am in need of some advice. The app is really very simple but I'm thinking about adding a quick tutorial. Would I be better off creating ...
16
votes
5answers
588 views

Is it a good idea to add tooltip to some text that says exactly the same?

Having tooltips on icons and images is understandable and the same goes for small pieces of links where tooltips may elaborate to the user what that particular link would do. Sometimes, however, ...
6
votes
3answers
308 views

guidelines for creating videos to demonstrate a web application's functionality to end user

In a previous question, a person asked: what are the Best/Standard Practices for Creating & Building Help Files for End User? My question is related, but already assumes that offering videos for ...
1
vote
1answer
266 views

Mobile Help overlays

We are looking at creating some help screens for a mobile application. These will guide novice users through the interactions required. My question is: when required to show some content on the ...
8
votes
5answers
2k views

Which type of help system is best?

At my company we create Windows based desktop applications. In the past, we have created .chm files for our help documentation and have been happy with it. We have now been faced with some issues ...
4
votes
3answers
280 views

Which is the better user experience for a web app: an integrated support ticket module or a separate app?

I am building a new web app which hopefully will be subscription based, and I am wondering what will be better: to develop a quick ticket module or redirect user to separate knowledgebase / ...
6
votes
2answers
331 views

When is the appropriate time to use the “i” icon in an app?

I am currently debating if: The "i" icon should only be used when the target page\view only displays additional information. (help text, credits, about, terms & conditions, etc.) The "i" icon ...
5
votes
4answers
264 views

Version Control for Help Files

What is the best way to have version control when creating complex help files with new updates and versions coming out quarterly or so? How does one best go about versioning the Help file? ...
5
votes
3answers
2k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
3
votes
4answers
228 views

How wise is it to use a Q&A app AND a forum?

From the research that I have done, a Q&A site (such as this one) is great for support areas of a website. "How do I do ...?" and "What is the best option for ...?" work well with this. But ...
9
votes
2answers
318 views

What's the best term to refer to the pointy part of a comic-book-style balloon UI element?

In discussing balloon-ish UI elements, I've described the pointy part as 'points', 'arrows' or 'spikes', and that seems to get the idea across to many people alright... but I find myself falling ...
7
votes
4answers
5k views

UI best practices for FAQ-style presentation

The web application I'm working on has a few pages where a list of questions and their answers will be displayed. All pages have the questions grouped into overall headings (which the users will be ...
3
votes
0answers
340 views

Implementing the iPhone alpha navigation in the browser [closed]

Curious if anyone has examples of the alpha navigation used in iPhone apps to jump quickly through long lists, but implemented in the browser? Think - a mobile browser version of Contacts.app where ...
10
votes
7answers
2k views

What's the best way to create screenshots with callouts to show features of a program?

I'm redesigning a website for a downloadable app. I'd like to create a Tour of the features which has screenshots pointing out how to use it. What are the best tools for doing this? For bonus ...
17
votes
4answers
567 views

Discovering new features

I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
19
votes
5answers
5k views

Best practices for online help

we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
30
votes
12answers
2k views

Hover over a disabled item to know why it's disabled. What do you think?

How many times did you use a desktop app or an online page and you come across one or more menu items which are disabled and you have no idea why its disabled. Using help or documentation is of no ...
8
votes
4answers
351 views

Built in user guides

I want my web application to be self-explanatory. There are input fields and whole pages which need some paragraphs of explanation. How to integrate these user guides to my application? How to make ...
13
votes
8answers
735 views

Are 'hints' or 'tips' popups a good idea?

I have a popup that will show every time the user navigates through different sections of the website, with hints like 'how to find feature X'. The popup can be disabled by clicking in a checkbox. I ...