Increased detail and explanation for users to gain understanding on certain topics.

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6
votes
2answers
193 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
3answers
135 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...
4
votes
3answers
318 views

Which is the better user experience for a web app: an integrated support ticket module or a separate app?

I am building a new web app which hopefully will be subscription based, and I am wondering what will be better: to develop a quick ticket module or redirect user to separate knowledgebase / ...
7
votes
3answers
3k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
7
votes
5answers
498 views

Help panels inside application

Are there good UX reasons for not putting a "help panel" within a web application? (one that can be shown or hidden). Most applications open help in a different browser tab. I'm thinking of just ...
10
votes
6answers
2k views

Is the “Help” feature really helping?

Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
4
votes
1answer
918 views

A use case for popups?

I had always believed that popups, opening in new browser windows, were bad practice for various reasons including: Breaking the flow, bad for accessibility, potential to hide content etc. While ...
14
votes
8answers
867 views

Are 'hints' or 'tips' popups a good idea?

I have a popup that will show every time the user navigates through different sections of the website, with hints like 'how to find feature X'. The popup can be disabled by clicking in a checkbox. I ...
4
votes
3answers
2k views

Providing in App help on iPad apps

We are building a Teacher app that has many functionalities and we want to add in-app help. Something interactive, contextual or otherwise. Which sort of in-app help should I use? Here is the app, ...
4
votes
3answers
154 views

When should you start working on help documentation on a large project?

I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...
-4
votes
2answers
616 views

How many clicks are too many? [duplicate]

We design a Help window for a mobile application. Ideally, how many clicks should be there before user reach the Help.
1
vote
1answer
268 views

Dynamic help on an already cluttered screen [closed]

One part of our application is providing an analytical display of data on different parts of customer's website, this is achieved by using layover tiles that expand with data on rollover. We would ...
8
votes
3answers
185 views

Form prompts inside form fields always wrong?

I've noticed in the edit-profile form on UX Stack Exchange a weird prompt with an important message - the date format. Personally I would consider it terribly wrong (force to memorize data format, ...
1
vote
1answer
536 views

Why F1 is the default help key?

Why F1 is the default function key of the keyboard used by many applications/operative systems to show help information to the user?
14
votes
2answers
318 views

Does an “Other” category on a Help page have any value?

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
7
votes
5answers
261 views

How to lay out a screen with dozens of fields and have help for each

We have a screen that has a form that gathers a lot of input. Many of the terms and questions are confusing so we have help for them. We are trying to put a little (?) help icon for each line. We ...
8
votes
6answers
629 views

Best way to communicate an abstract app concept such as a 'workspace' to users

The issue I'm struggling with is fairly specific, but it touches on a general UX topic, which is how to help users grasp some abstract app concept, such as some information organization or structuring ...
-4
votes
1answer
183 views

Help needed in case of designing a site for Hospital [closed]

I've been assigned to re-design a hospital site. Here is the link for the site. lrh.gov Now my question is what flaws does this site has, what things should i consider before building this sort of ...
32
votes
12answers
4k views

Hover over a disabled item to know why it's disabled. What do you think?

How many times did you use a desktop app or an online page and you come across one or more menu items which are disabled and you have no idea why its disabled. Using help or documentation is of no use....
5
votes
2answers
324 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
18
votes
2answers
1k views

What happened to “What's this?” help?

"What's this?" help or context-sensitive help* used to be commonplace in Windows applications a few years ago. Dialog windows had an additional "?" button in the top right, that when clicked, gave you ...
6
votes
2answers
3k views

Context sensitive help - making sure they use it

I want to add a context-sensitive help to my interface. It's a complex of numerous screens and data fields, intended for the trained enterprise user. Following this question and this one about why ...
1
vote
1answer
140 views

Any good resources for, or examples of, good ways to present 'new user tips'?

Launching the beta version of a new web app shortly and want to provide a small number of new user tips that will appear one at a time the first 5-10 times a user logs on. I'm looking for some best ...
10
votes
6answers
7k views

Best way to display large amounts of user data on a single page?

I've been searching around for some related posts, but I haven't really found anything that has been a lot of help. I've found a few posts that might help generate some ideas. Here is what I'm ...
5
votes
4answers
296 views

Version Control for Help Files

What is the best way to have version control when creating complex help files with new updates and versions coming out quarterly or so? How does one best go about versioning the Help file? ...
2
votes
1answer
136 views

Best practices or resources about online assessment

I have a project to deliver an online assessment of a large number of users. The assessment is for a psychological research project, so the content is mostly self-description asked in a variety of ...
3
votes
4answers
245 views

How wise is it to use a Q&A app AND a forum?

From the research that I have done, a Q&A site (such as this one) is great for support areas of a website. "How do I do ...?" and "What is the best option for ...?" work well with this. But ...
1
vote
3answers
221 views

Where is the best place to put example input for a form? [duplicate]

Possible Duplicate: Where should form instructions or hints be placed? Which of the following is the best place for the example (e.g. 12345) on long/short/busy/simple forms? (...and why?) ...
1
vote
1answer
225 views

Currently designing a “Help” page, what would be considered too-much help to see on one page?

The page for "help" within the site is designed well. The site totals about 40 questions, which has been reduced down from 86. My objective is to simplify the user experience for viewing/navigating ...
3
votes
2answers
325 views

Why don't applications explain reason for greyed-out icons/menu options? [duplicate]

Possible Duplicate: Don’t hide or disable menu items? I think applications should explain why an option of clickable icon is greyed-out i.e. not selectable or not active. For example a ...
3
votes
3answers
1k views

CVV “What is this?” help dialog - still necessary?

Many online shopping carts have a "What is this?" help dialog attached to a CVV input field. Here is an example from Paypal: My assumption is that more people are familiar with online shopping, ...
3
votes
1answer
321 views

Where should the contact us link be placed in an Ecommerce site?

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below: The feedback I got was that they would like to add an additional link ...
3
votes
2answers
297 views

What is the value of FAQs on a product website?

I am re-designing a product site, and the client insists on having a FAQs section. I originally placed it in an area of low prominence on the site, but now the client is questioning it. What is the ...
2
votes
4answers
455 views

In a web app, how do I give explanatory text?

In our web app, I need to explain some information that is useful, but is not the most important part of the app. I'm interested in the best way to do this. To give a concrete example, I have a list ...
13
votes
5answers
5k views

Where should form instructions or hints be placed?

I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...
2
votes
3answers
147 views

What method can be used to inform the user of different levels of assistance that a service offers?

I am building a comparison shopping site for payroll processing. There are two aspects of payroll processing that differ across different providers: Tax Form Filing and Tax Payments. For each of the ...
3
votes
0answers
347 views

Implementing the iPhone alpha navigation in the browser [closed]

Curious if anyone has examples of the alpha navigation used in iPhone apps to jump quickly through long lists, but implemented in the browser? Think - a mobile browser version of Contacts.app where ...
4
votes
2answers
2k views

Best uses of ? (help) and i (information) icons in UI

What are the best standards of usage for the help and information icons? (I'm unable to post an image because I am a new user, but the icons are either a ? or an i in a circle, most commonly) The ...
10
votes
4answers
914 views

Is it still preferred/acceptable to right-align the Help menu in Windows applications?

Back when I first learned Windows GUI programming, it seemed very common to right-align the Help menu in applications. It seems this is no longer the norm in all of the Windows applications I ...
11
votes
5answers
7k views

What are some examples of well-designed website tutorial/help systems? [closed]

Background My company is starting to do some long overdue work on our online help/tutorial system, and the goal is to make it more lively, integrated, and interactive. We have a large database of ...
8
votes
4answers
402 views

Built in user guides

I want my web application to be self-explanatory. There are input fields and whole pages which need some paragraphs of explanation. How to integrate these user guides to my application? How to make ...
5
votes
3answers
187 views

Is it necessary to include an interface's “hidden functions” in the manual / help?

Background A well designed interface allows any type of user, beginner, advanced, or expert, to achieve their objective quickly. In most cases, help information contains the description of elements ...
4
votes
4answers
250 views

Taking payment from a card, how much help is needed?

I've noticed more recently the reduced amount of hints and help on card payment forms. Some are only offering help for CV2 code (the 3 digit one on the back). My question is... Has payment ...
10
votes
7answers
3k views

What's the best way to create screenshots with callouts to show features of a program?

I'm redesigning a website for a downloadable app. I'd like to create a Tour of the features which has screenshots pointing out how to use it. What are the best tools for doing this? For bonus points,...
17
votes
4answers
921 views

Discovering new features

I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
2
votes
3answers
336 views

How should I design a small help system for a Windows application?

Context I've written a simple, business application which generates a report from information in a database. The only user input required are two file paths--one to a list of items to report on and ...
3
votes
1answer
237 views

Studies on where users look for help

I saw a study a while ago where someone had tracked where people look onscreen for various types of help - I seem to remember that, for example, they looked to the right of the question for help on a ...
5
votes
2answers
308 views

Is an Apple Help Book the way to go?

I'm getting ready to release an app onto the Mac Appstore and am in need of some advice. The app is really very simple but I'm thinking about adding a quick tutorial. Would I be better off creating ...
16
votes
5answers
714 views

Is it a good idea to add tooltip to some text that says exactly the same?

Having tooltips on icons and images is understandable and the same goes for small pieces of links where tooltips may elaborate to the user what that particular link would do. Sometimes, however, ...
8
votes
4answers
7k views

UI best practices for FAQ-style presentation

The web application I'm working on has a few pages where a list of questions and their answers will be displayed. All pages have the questions grouped into overall headings (which the users will be ...