Increased detail and explanation for users to gain understanding on certain topics.

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3
votes
4answers
226 views

How wise is it to use a Q&A app AND a forum?

From the research that I have done, a Q&A site (such as this one) is great for support areas of a website. "How do I do ...?" and "What is the best option for ...?" work well with this. But ...
1
vote
3answers
188 views

Where is the best place to put example input for a form? [duplicate]

Possible Duplicate: Where should form instructions or hints be placed? Which of the following is the best place for the example (e.g. 12345) on long/short/busy/simple forms? (...and why?) ...
1
vote
1answer
172 views

Currently designing a “Help” page, what would be considered too-much help to see on one page?

The page for "help" within the site is designed well. The site totals about 40 questions, which has been reduced down from 86. My objective is to simplify the user experience for viewing/navigating ...
3
votes
2answers
176 views

Why don't applications explain reason for greyed-out icons/menu options? [duplicate]

Possible Duplicate: Don’t hide or disable menu items? I think applications should explain why an option of clickable icon is greyed-out i.e. not selectable or not active. For example a ...
3
votes
3answers
693 views

CVV “What is this?” help dialog - still necessary?

Many online shopping carts have a "What is this?" help dialog attached to a CVV input field. Here is an example from Paypal: My assumption is that more people are familiar with online shopping, ...
3
votes
1answer
194 views

Where should the contact us link be placed in an Ecommerce site?

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below: The feedback I got was that they would like to add an additional link ...
3
votes
2answers
217 views

What is the value of FAQs on a product website?

I am re-designing a product site, and the client insists on having a FAQs section. I originally placed it in an area of low prominence on the site, but now the client is questioning it. What is the ...
2
votes
4answers
333 views

In a web app, how do I give explanatory text?

In our web app, I need to explain some information that is useful, but is not the most important part of the app. I'm interested in the best way to do this. To give a concrete example, I have a list ...
10
votes
5answers
2k views

Where should form instructions or hints be placed?

I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...
2
votes
3answers
133 views

What method can be used to inform the user of different levels of assistance that a service offers?

I am building a comparison shopping site for payroll processing. There are two aspects of payroll processing that differ across different providers: Tax Form Filing and Tax Payments. For each of the ...
2
votes
1answer
226 views

How to walk the user through a complicated UI on a small iPhone screen?

I've been building and building and ended up with an app that I now need to educate the user on first use. It is a very "sophisticated" and quick icon generator for programmers. My app has up to 16 ...
3
votes
0answers
336 views

Implementing the iPhone alpha navigation in the browser [closed]

Curious if anyone has examples of the alpha navigation used in iPhone apps to jump quickly through long lists, but implemented in the browser? Think - a mobile browser version of Contacts.app where ...
3
votes
2answers
771 views

Best uses of ? (help) and i (information) icons in UI

What are the best standards of usage for the help and information icons? (I'm unable to post an image because I am a new user, but the icons are either a ? or an i in a circle, most commonly) The ...
9
votes
4answers
530 views

Is it still preferred/acceptable to right-align the Help menu in Windows applications?

Back when I first learned Windows GUI programming, it seemed very common to right-align the Help menu in applications. It seems this is no longer the norm in all of the Windows applications I ...
11
votes
5answers
4k views

What are some examples of well-designed website tutorial/help systems? [closed]

Background My company is starting to do some long overdue work on our online help/tutorial system, and the goal is to make it more lively, integrated, and interactive. We have a large database of ...
8
votes
4answers
341 views

Built in user guides

I want my web application to be self-explanatory. There are input fields and whole pages which need some paragraphs of explanation. How to integrate these user guides to my application? How to make ...
5
votes
3answers
166 views

Is it necessary to include an interface's “hidden functions” in the manual / help?

Background A well designed interface allows any type of user, beginner, advanced, or expert, to achieve their objective quickly. In most cases, help information contains the description of elements ...
4
votes
4answers
187 views

Taking payment from a card, how much help is needed?

I've noticed more recently the reduced amount of hints and help on card payment forms. Some are only offering help for CV2 code (the 3 digit one on the back). My question is... Has payment ...
22
votes
4answers
1k views

Multiplication sign, using '*' or 'x'

In Mathematics, the operator provide on keyboard is quite clear for addition, subtraction and divide as the follow + - / The multiplication * might be familiar as the multiplication for programmer ...
10
votes
7answers
2k views

What's the best way to create screenshots with callouts to show features of a program?

I'm redesigning a website for a downloadable app. I'd like to create a Tour of the features which has screenshots pointing out how to use it. What are the best tools for doing this? For bonus ...
17
votes
4answers
536 views

Discovering new features

I work with a web-based platform with lots of data and various tools to view the data, perform analysis. Users are often impressed by one or two features and stick with them. The platform adds new ...
2
votes
3answers
270 views

How should I design a small help system for a Windows application?

Context I've written a simple, business application which generates a report from information in a database. The only user input required are two file paths--one to a list of items to report on and ...
2
votes
1answer
200 views

Studies on where users look for help

I saw a study a while ago where someone had tracked where people look onscreen for various types of help - I seem to remember that, for example, they looked to the right of the question for help on a ...
5
votes
2answers
271 views

Is an Apple Help Book the way to go?

I'm getting ready to release an app onto the Mac Appstore and am in need of some advice. The app is really very simple but I'm thinking about adding a quick tutorial. Would I be better off creating ...
16
votes
5answers
578 views

Is it a good idea to add tooltip to some text that says exactly the same?

Having tooltips on icons and images is understandable and the same goes for small pieces of links where tooltips may elaborate to the user what that particular link would do. Sometimes, however, ...
7
votes
4answers
4k views

UI best practices for FAQ-style presentation

The web application I'm working on has a few pages where a list of questions and their answers will be displayed. All pages have the questions grouped into overall headings (which the users will be ...
1
vote
1answer
261 views

Mobile Help overlays

We are looking at creating some help screens for a mobile application. These will guide novice users through the interactions required. My question is: when required to show some content on the ...
8
votes
5answers
2k views

Which type of help system is best?

At my company we create Windows based desktop applications. In the past, we have created .chm files for our help documentation and have been happy with it. We have now been faced with some issues ...
9
votes
2answers
316 views

What's the best term to refer to the pointy part of a comic-book-style balloon UI element?

In discussing balloon-ish UI elements, I've described the pointy part as 'points', 'arrows' or 'spikes', and that seems to get the idea across to many people alright... but I find myself falling ...