Tagged Questions
23
votes
7answers
1k views
Help menu - “?” or “Help”?
It is a very simple question, but it has been bothering me for quite some time: when creating an application, should the help menu (in the menu bar) be called "?" or "Help"?
I can see a few ...
14
votes
2answers
230 views
Does an “Other” category on a Help page have any value?
When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture?
Sometimes there are truly items that ...
-3
votes
1answer
87 views
Help needed in case of designing a site for Hospital [closed]
I've been assigned to re-design a hospital site. Here is the link for the site.
lrh.gov
Now my question is what flaws does this site has, what things should i consider before building this sort of ...
3
votes
2answers
145 views
What is the value of FAQs on a product website?
I am re-designing a product site, and the client insists on having a FAQs section. I originally placed it in an area of low prominence on the site, but now the client is questioning it. What is the ...
2
votes
4answers
241 views
In a web app, how do I give explanatory text?
In our web app, I need to explain some information that is useful, but is not the most important part of the app. I'm interested in the best way to do this.
To give a concrete example, I have a list ...
7
votes
6answers
459 views
Is the “Help” feature really helping?
Almost all apps/sites have a feature 'help' regardless of type and subject of the app/site. I have rarely seen people using the same for their benefit. I would want to know if it's worth putting the ...
22
votes
4answers
810 views
Multiplication sign, using '*' or 'x'
In Mathematics, the operator provide on keyboard is quite clear for addition, subtraction and divide as the follow + - /
The multiplication * might be familiar as the multiplication for programmer ...
9
votes
7answers
957 views
What's the best way to create screenshots with callouts to show features of a program?
I'm redesigning a website for a downloadable app. I'd like to create a Tour of the features which has screenshots pointing out how to use it.
What are the best tools for doing this?
For bonus ...
19
votes
5answers
2k views
Best practices for online help
we're currently developing a fairly complex web portal. To improve the user experience, we want to provide a context-sensitive online help system that can aid the user in understanding certain aspects ...
