Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
Are there good UX reasons for not putting a "help panel" within a web application? (one that can be shown or hidden). Most applications open help in a different browser tab. I'm thinking of just ...
Which is the better user experience for a web app: an integrated support ticket module or a separate app?
I am building a new web app which hopefully will be subscription based, and I am wondering what will be better: to develop a quick ticket module or redirect user to separate knowledgebase / ...