Increased detail and explanation for users to gain understanding on certain topics.

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3
votes
3answers
148 views

Guide/instruction buttons

Can someone tell me the professional name of the buttons that you see when you are in a new page or when it's a new feature? Those buttons usually open to pop-ups that will guide you in the new ...
1
vote
2answers
93 views

what's the name or how to search for this “guiding” process?

Platform I'm working on suffer huge coldness after registration. Users get confused and leave, because they have no idea what they can do. To deal with that I want to develop a helping guide to ...
14
votes
1answer
401 views

Is the question mark “?” internationally recognised as an icon for help?

I'm looking to use "?" as my help button icon in a desktop application but I'm unsure how universally recognisable this will be. I can localise this for different culture if necessary. Any ideas?
4
votes
2answers
51 views

How should a CLI tool, that requires arguments, handle being called without arguments?

Context N.B. Herein, the terms "tool", "application", and "program" are used interchangeably. This question is not concerned with CLI tools that are intended to be useful when called without ...
1
vote
0answers
64 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
2
votes
2answers
291 views

Are tours (e.g. Foundation's Joyride and Bootstrap's Tour) helpful?

I have a site with a lot of different functionality and I'm having a hard time with guiding users as to what to do and when, especially because they don't have to do tasks in any specific order. ...
3
votes
2answers
238 views

Is it true that people expect tooltips in 'old looking' systems but not in 'new looking' systems?

My hypothesis is that if you have old plain HTML forms, users are more likely to hover over elements and read tooltip texts giving more details about them. But if you style the forms to look ...
1
vote
1answer
74 views

How does help / user guidance design differ in niche specialist web applications compared to common web design guidelines?

Backstory I'm creating a tutorial/help/guidance system for a web UI. The backend of the system is a complex professional analysis & measurement tool originally launched in the mid 90's that has ...
6
votes
3answers
148 views

If users encounter an error in an on-line/web process, typically what proportion actually complain?

Does anyone have any statistics or considered estimation on the proportion of users that contact a web site to inform/complain that an on-line process that they attempted failed? Further, does it ...
2
votes
2answers
184 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
votes
1answer
168 views

How to show static (user initiated) and dynamic help text for radio buttons and dropdowns?

I am bit confused while showing help text in a lengthy form. Please refer to the image for below query: Where we can show user initiated static help (left side of the mock): How to show help icon ...
0
votes
1answer
66 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
2
votes
1answer
178 views

How to use the “help” cursor property?

The W3C allows different CSS cursor properties. Some of them are really common, and I think a majority of users understand them because they saw them per default on any website (text when the text ...
4
votes
3answers
881 views

Best position of a help icon in textarea

What is the best position of a help icon in a textarea? here is my idea but this position could have a chance that the user will already be done typing in their text before seeing this icon. ...
3
votes
1answer
138 views

Designing for users of different skill levels and experience

I came across the Dreyfus model of skill acquisition while searching elsewhere on StackExchange, and I thought it would be a useful approach to designing the help and instructional information for ...
2
votes
1answer
112 views

Is it reasonable to expect users to know the F1 short-cut to access help

I am creating some in-line help documentation for my software and I was wondering whether it is reasonable to expect that the user knows that pressing the F1 key will allow them to access this help, ...
0
votes
1answer
55 views

How to show help for future topics?

We have a long-established application which has, over the years, included more and more commands (some of which are contradictory) with the consequence that users now find it very hard to create the ...
3
votes
2answers
101 views

help videos effectiveness

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...
0
votes
2answers
225 views

Helptext area vs Help “Tool Tip” icons on click

In our applications, the users are going through plenty of screens filling out form fields and selecting various options from dropdowns, radio buttons, etc. Because of this, we currently house one ...
2
votes
2answers
114 views

What are users attitudes towards help buttons

I was wondering, given the wealth of awful help menus foisted on us by various services, whether actually describing the manual area of your application as 'help' was a good idea or not. Do users ...
13
votes
3answers
2k views

Float Label Pattern for Select Boxes

I'm sure you've all come across this pattern, does anyone know whether there is any documentation that can provide information on how this pattern can be used with other form elements for example a ...
1
vote
2answers
202 views

Ideal design for large form [closed]

In my current project I'm working with a lot of large forms. Below is an example of one of them. In trying to keep it clean and make use of the available space the following layout has been suggested. ...
3
votes
2answers
186 views

Which is more usable FAQ or Help documentation?

Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites. In my ...
4
votes
3answers
210 views

What is the preferred way of creating a help section for applications?

I'm wondering if there is a modern and preferred approach of the manual format from the standpoint of users. I thought about making a CHM file but my manager told me that feels very "Windows 98ish" ...
12
votes
5answers
268 views

Providing two versions of --help

I'm thinking of providing two versions of help message for my command-line programs (cmd --help). The first one is the short version and the one users consult more often, mostly for examples and the ...
3
votes
2answers
215 views

“Click to Enlarge Image” help text

I was asked to add "click to enlarge image" helper text to an photo gallery and to stand-alone images, and it got me thinking as to whether or not this is an intuitive action. I personally assume at ...
2
votes
2answers
388 views

How to introduce a new interaction style without using a help guide? [closed]

I wish to explore new design concepts in an application which break the traditional WIMP desktop metaphor. How can I guide the user through an app like this without using a manual?
5
votes
3answers
140 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
4
votes
3answers
910 views

Are there any standards on when to use placeholder text vs. tooltips?

To assist an user entering some data in an <input> field, we're planning to provide tooltips and placeholder. Wanted to understand the guidelines and standards on 'when' to use placeholder vs. ...
2
votes
2answers
1k views

How can I display multiple forms and lot of important form information on an Android application?

In my app, one of the main feature is to complete 'forms'. One form contains a lot of read-only information, described by the following mockup. On this UI everything is read-only: Titles ...
6
votes
2answers
178 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
3answers
119 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...
4
votes
1answer
741 views

A use case for popups?

I had always believed that popups, opening in new browser windows, were bad practice for various reasons including: Breaking the flow, bad for accessibility, potential to hide content etc. While ...
4
votes
3answers
140 views

When should you start working on help documentation on a large project?

I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...
-2
votes
2answers
363 views

How many clicks are too many? [duplicate]

We design a Help window for a mobile application. Ideally, how many clicks should be there before user reach the Help.
1
vote
1answer
223 views

Dynamic help on an already cluttered screen [closed]

One part of our application is providing an analytical display of data on different parts of customer's website, this is achieved by using layover tiles that expand with data on rollover. We would ...
1
vote
1answer
348 views

Why F1 is the default help key?

Why F1 is the default function key of the keyboard used by many applications/operative systems to show help information to the user?
7
votes
5answers
246 views

How to lay out a screen with dozens of fields and have help for each

We have a screen that has a form that gathers a lot of input. Many of the terms and questions are confusing so we have help for them. We are trying to put a little (?) help icon for each line. We ...
14
votes
2answers
301 views

Does an “Other” category on a Help page have any value?

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
8
votes
6answers
587 views

Best way to communicate an abstract app concept such as a 'workspace' to users

The issue I'm struggling with is fairly specific, but it touches on a general UX topic, which is how to help users grasp some abstract app concept, such as some information organization or structuring ...
-2
votes
1answer
161 views

Help needed in case of designing a site for Hospital [closed]

I've been assigned to re-design a hospital site. Here is the link for the site. lrh.gov Now my question is what flaws does this site has, what things should i consider before building this sort of ...
5
votes
2answers
266 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
2
votes
6answers
1k views

Tooltips to shorten your content

At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction. Right now there is a discussion regarding ...
5
votes
2answers
2k views

Context sensitive help - making sure they use it

I want to add a context-sensitive help to my interface. It's a complex of numerous screens and data fields, intended for the trained enterprise user. Following this question and this one about why ...
7
votes
3answers
167 views

Form prompts inside form fields always wrong?

I've noticed in the edit-profile form on UX Stack Exchange a weird prompt with an important message - the date format. Personally I would consider it terribly wrong (force to memorize data format, ...
18
votes
2answers
1k views

What happened to “What's this?” help?

"What's this?" help or context-sensitive help* used to be commonplace in Windows applications a few years ago. Dialog windows had an additional "?" button in the top right, that when clicked, gave you ...
2
votes
1answer
120 views

Best practices or resources about online assessment

I have a project to deliver an online assessment of a large number of users. The assessment is for a psychological research project, so the content is mostly self-description asked in a variety of ...
3
votes
2answers
152 views

Should your Help section have questions or topics?

Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
1
vote
3answers
207 views

Where is the best place to put example input for a form? [duplicate]

Possible Duplicate: Where should form instructions or hints be placed? Which of the following is the best place for the example (e.g. 12345) on long/short/busy/simple forms? (...and why?) ...
3
votes
2answers
247 views

Why don't applications explain reason for greyed-out icons/menu options? [duplicate]

Possible Duplicate: Don’t hide or disable menu items? I think applications should explain why an option of clickable icon is greyed-out i.e. not selectable or not active. For example a ...