Increased detail and explanation for users to gain understanding on certain topics.

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1
vote
2answers
97 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
0
votes
1answer
132 views

How to show static (user initiated) and dynamic help text for radio buttons and dropdowns?

I am bit confused while showing help text in a lengthy form. Please refer to the image for below query: Where we can show user initiated static help (left side of the mock): How to show help icon ...
0
votes
1answer
54 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
2
votes
1answer
103 views

How to use the “help” cursor property?

The W3C allows different CSS cursor properties. Some of them are really common, and I think a majority of users understand them because they saw them per default on any website (text when the text ...
4
votes
3answers
765 views

Best position of a help icon in textarea

What is the best position of a help icon in a textarea? here is my idea but this position could have a chance that the user will already be done typing in their text before seeing this icon. ...
3
votes
1answer
90 views

Designing for users of different skill levels and experience

I came across the Dreyfus model of skill acquisition while searching elsewhere on StackExchange, and I thought it would be a useful approach to designing the help and instructional information for ...
2
votes
1answer
107 views

Is it reasonable to expect users to know the F1 short-cut to access help

I am creating some in-line help documentation for my software and I was wondering whether it is reasonable to expect that the user knows that pressing the F1 key will allow them to access this help, ...
0
votes
1answer
48 views

How to show help for future topics?

We have a long-established application which has, over the years, included more and more commands (some of which are contradictory) with the consequence that users now find it very hard to create the ...
3
votes
2answers
81 views

help videos effectiveness

when designing interfaces we are constantly struggling to make our product intuitive and very often, as soon as things get a bit stuck, people suggest "No problem, let's just insert a 30-second video ...
0
votes
2answers
165 views

Helptext area vs Help “Tool Tip” icons on click

In our applications, the users are going through plenty of screens filling out form fields and selecting various options from dropdowns, radio buttons, etc. Because of this, we currently house one ...
2
votes
2answers
106 views

What are users attitudes towards help buttons

I was wondering, given the wealth of awful help menus foisted on us by various services, whether actually describing the manual area of your application as 'help' was a good idea or not. Do users ...
14
votes
3answers
1k views

Float Label Pattern for Select Boxes

I'm sure you've all come across this pattern, does anyone know whether there is any documentation that can provide information on how this pattern can be used with other form elements for example a ...
1
vote
2answers
180 views

Ideal design for large form [closed]

In my current project I'm working with a lot of large forms. Below is an example of one of them. In trying to keep it clean and make use of the available space the following layout has been suggested. ...
2
votes
2answers
146 views

Which is more usable FAQ or Help documentation?

Which is more usable FAQ or Help documentation for web services? I need to provide contextual help content for each page within the service. Also same content will be re-used in websites. In my ...
3
votes
3answers
178 views

What is the preferred way of creating a help section for applications?

I'm wondering if there is a modern and preferred approach of the manual format from the standpoint of users. I thought about making a CHM file but my manager told me that feels very "Windows 98ish" ...
12
votes
5answers
253 views

Providing two versions of --help

I'm thinking of providing two versions of help message for my command-line programs (cmd --help). The first one is the short version and the one users consult more often, mostly for examples and the ...
3
votes
2answers
158 views

“Click to Enlarge Image” help text

I was asked to add "click to enlarge image" helper text to an photo gallery and to stand-alone images, and it got me thinking as to whether or not this is an intuitive action. I personally assume at ...
2
votes
2answers
291 views

How to introduce a new interaction style without using a help guide? [closed]

I wish to explore new design concepts in an application which break the traditional WIMP desktop metaphor. How can I guide the user through an app like this without using a manual?
5
votes
3answers
131 views

Examples of online help for hands-on physical hardware components rather than software? [closed]

Almost all online help (OLH) "best practices" and solutions seem designed exclusively for software and assume that the tasks will be performed directly on a computer. Now, what about help for field ...
4
votes
3answers
551 views

Are there any standards on when to use placeholder text vs. tooltips?

To assist an user entering some data in an <input> field, we're planning to provide tooltips and placeholder. Wanted to understand the guidelines and standards on 'when' to use placeholder vs. ...
2
votes
2answers
963 views

How can I display multiple forms and lot of important form information on an Android application?

In my app, one of the main feature is to complete 'forms'. One form contains a lot of read-only information, described by the following mockup. On this UI everything is read-only: Titles ...
6
votes
2answers
169 views

how should help text be written

I have a fairly large CRM-type Sass application for which I writing the help section. I'm wondering how should the help be best written: 1) When you press the blue button, you will do something cool ...
2
votes
3answers
102 views

Where should placed inline documentation/description for Web-based project?

I develop statical finance Web-based software and want to place a description of what histogram or table or chart was shown. Some charts have complicated calculation logic behind them, so user may ...
4
votes
1answer
614 views

A use case for popups?

I had always believed that popups, opening in new browser windows, were bad practice for various reasons including: Breaking the flow, bad for accessibility, potential to hide content etc. While ...
3
votes
3answers
128 views

When should you start working on help documentation on a large project?

I'm involved in a massive project that is turning 70+ antiquated systems into one system for a large company. The whole team and the executives at the company realize that this is a huge undertaking ...
-2
votes
2answers
274 views

How many clicks are too many? [duplicate]

We design a Help window for a mobile application. Ideally, how many clicks should be there before user reach the Help.
1
vote
1answer
187 views

Dynamic help on an already cluttered screen [closed]

One part of our application is providing an analytical display of data on different parts of customer's website, this is achieved by using layover tiles that expand with data on rollover. We would ...
1
vote
1answer
280 views

Why F1 is the default help key?

Why F1 is the default function key of the keyboard used by many applications/operative systems to show help information to the user?
7
votes
5answers
232 views

How to lay out a screen with dozens of fields and have help for each

We have a screen that has a form that gathers a lot of input. Many of the terms and questions are confusing so we have help for them. We are trying to put a little (?) help icon for each line. We ...
14
votes
2answers
295 views

Does an “Other” category on a Help page have any value?

When designing a Help page or FAQ that is broken down into categories, is a category titled "Other" useful, or does it indicate a poor information architecture? Sometimes there are truly items that ...
8
votes
6answers
514 views

Best way to communicate an abstract app concept such as a 'workspace' to users

The issue I'm struggling with is fairly specific, but it touches on a general UX topic, which is how to help users grasp some abstract app concept, such as some information organization or structuring ...
-3
votes
1answer
150 views

Help needed in case of designing a site for Hospital [closed]

I've been assigned to re-design a hospital site. Here is the link for the site. lrh.gov Now my question is what flaws does this site has, what things should i consider before building this sort of ...
4
votes
2answers
242 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
2
votes
5answers
894 views

Tooltips to shorten your content

At my job there is no UX expert, which can be frustrating since most of the daily discussions I have with colleagues is about user experience / interaction. Right now there is a discussion regarding ...
5
votes
2answers
2k views

Context sensitive help - making sure they use it

I want to add a context-sensitive help to my interface. It's a complex of numerous screens and data fields, intended for the trained enterprise user. Following this question and this one about why ...
7
votes
3answers
149 views

Form prompts inside form fields always wrong?

I've noticed in the edit-profile form on UX Stack Exchange a weird prompt with an important message - the date format. Personally I would consider it terribly wrong (force to memorize data format, ...
17
votes
2answers
936 views

What happened to “What's this?” help?

"What's this?" help or context-sensitive help* used to be commonplace in Windows applications a few years ago. Dialog windows had an additional "?" button in the top right, that when clicked, gave you ...
2
votes
1answer
105 views

Best practices or resources about online assessment

I have a project to deliver an online assessment of a large number of users. The assessment is for a psychological research project, so the content is mostly self-description asked in a variety of ...
3
votes
2answers
137 views

Should your Help section have questions or topics?

Which is more user friendly? Organizing your Help section with popular phrased questions or topics? Clear topics are easier to scan whereas with popular phrased questions you have a chance to match ...
1
vote
3answers
192 views

Where is the best place to put example input for a form? [duplicate]

Possible Duplicate: Where should form instructions or hints be placed? Which of the following is the best place for the example (e.g. 12345) on long/short/busy/simple forms? (...and why?) ...
3
votes
2answers
200 views

Why don't applications explain reason for greyed-out icons/menu options? [duplicate]

Possible Duplicate: Don’t hide or disable menu items? I think applications should explain why an option of clickable icon is greyed-out i.e. not selectable or not active. For example a ...
3
votes
3answers
818 views

CVV “What is this?” help dialog - still necessary?

Many online shopping carts have a "What is this?" help dialog attached to a CVV input field. Here is an example from Paypal: My assumption is that more people are familiar with online shopping, ...
3
votes
1answer
205 views

Where should the contact us link be placed in an Ecommerce site?

I just finished designing an Ecommerce site and the in the site design, I put the contact us link in the header as given below: The feedback I got was that they would like to add an additional link ...
1
vote
1answer
187 views

Currently designing a “Help” page, what would be considered too-much help to see on one page?

The page for "help" within the site is designed well. The site totals about 40 questions, which has been reduced down from 86. My objective is to simplify the user experience for viewing/navigating ...
3
votes
2answers
232 views

What is the value of FAQs on a product website?

I am re-designing a product site, and the client insists on having a FAQs section. I originally placed it in an area of low prominence on the site, but now the client is questioning it. What is the ...
2
votes
4answers
348 views

In a web app, how do I give explanatory text?

In our web app, I need to explain some information that is useful, but is not the most important part of the app. I'm interested in the best way to do this. To give a concrete example, I have a list ...
11
votes
5answers
2k views

Where should form instructions or hints be placed?

I was browsing Forrst and came about a screenshot of a form designed with Twitter Bootstrap that had the label on the left, the input field on the right, and the instruction that it's required under ...
2
votes
3answers
139 views

What method can be used to inform the user of different levels of assistance that a service offers?

I am building a comparison shopping site for payroll processing. There are two aspects of payroll processing that differ across different providers: Tax Form Filing and Tax Payments. For each of the ...
3
votes
4answers
1k views

Why is embedded help not popular?

I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this: So why we don't see this directly on website (service provider), ...
2
votes
1answer
231 views

How to walk the user through a complicated UI on a small iPhone screen?

I've been building and building and ended up with an app that I now need to educate the user on first use. It is a very "sophisticated" and quick icon generator for programmers. My app has up to 16 ...