Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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422
votes
15answers
55k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
96
votes
11answers
12k views

How to “force” users to upgrade their browser?

I couldn't think of a better title for this question, but please don't jump to conclusions - I don't really want to point a gun at my users heads! I have a site that works well with the modern ...
53
votes
10answers
5k views

Refusing a user permission to click a URL

I've been asked to work on a system message on an intranet where by there are various URLs (linking to lists of content) that have permission rights attached to them, so only certain users have access ...
44
votes
6answers
2k views

Should I provide feedback from a save button?

I'm currently in the process of developing a Windows Application which produces Word Documents. In the program there is the ability to save your progress (different to the "Save as a Word Document" ...
41
votes
6answers
3k views

How can I highlight errors when bright red is the main color of the brand?

I'm working on a mobile website for a client whose main brand color is red. The website header and headings are all red. CTA buttons are red too. How can I effectively separate errors (mostly in form ...
41
votes
13answers
6k views

Messages such as “Operation Successfully Completed”: Is word “successfully” really necessary?

We see it everywhere: database queries to shopping carts, the message "Operation X successfully completed" is ubiquitous. But is the word "successfully" really necessary? Is there a way to ...
38
votes
8answers
2k views

Visual feedback of “no new data” after pull-to-refresh

I really like pull-to-refresh as a way to force an update of a reverse-chronological list. However I've noticed a somewhat awkward pattern in my own use of pull-to-refresh, and I assume I'm not the ...
34
votes
10answers
2k views

What's the point in electronic devices beeping on keypress?

Many electronic devices, mostly cell phones, by default beep on keypress. What's the point in that? Once a key is pressed their state is changed and that's reflected in the graphic interface anyway. ...
28
votes
5answers
2k views

At what point should an application change the cursor to an hourglass or display a progress bar?

Our WPF desktop application will be executing various tasks. In general, the average length of time for each task will range from basically instant to a few seconds or longer (possibly minutes). We ...
28
votes
2answers
8k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
25
votes
3answers
1k views

Use old or new name for an update confirmation message when name itself has been updated?

I want to provide a user of a web application some confirmation message like: The task "foobar" has been successfully updated. Now, in term of usability, if the update consists in changing ...
25
votes
1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

we are a launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
24
votes
7answers
2k views

Should progress bars show percentage

In the application I am designing we are currently just displaying a circle that rotates clockwise from gray to green. Inside the circle is a number indicating where in the process it is (20, 50, 90). ...
23
votes
6answers
1k views

Deliberately annoying users to discourage certain behaviour. Is this a bad idea?

In my software, some users deliberately disable certain security provisions or practice bad security practice (such as running the software as root/admin). In the former case there a couple of ...
22
votes
11answers
1k views

Explaining “circular reference” to a non-technical end user

Please advise on simple, intuitive language for explaining a circular reference. I have a situation where adding children to a parent entity from the UI works just fine. I prevent circular ...
21
votes
7answers
4k views

What is the right success message?

What would be the right success message when the the user deletes a record? I could think of the following: Record has been successfully deleted Record has been deleted Record was successfully ...
21
votes
2answers
2k views

Do progress bars help completion rates?

I'm expanding on a question I posed in comments on How do you indicate progress to users in a multi-step form?. Roland made the comment "because everybody wants to reach 100% percent" when discussing ...
20
votes
7answers
2k views

How do you build empathy for users that you don't relate to?

I'm currently working on defining and improving the way my company handles customer feedback and, in particular, feature/improvement requests. One challenge I have is that I don't empathise with our ...
19
votes
9answers
944 views

Are confirmation messages for visible changes necessary?

It is almost always a good thing to give status messages to the users. (e.g. "The customer has been added" or "The data has been saved.") But I am asking myself now if I should really always give such ...
18
votes
4answers
3k views

Colleagues drip-feeding me feedback from random users. What should I do?

I'm in the middle of a UX project, including on-site user tests. Colleagues are drip-feeding me ideas / suggestions / feedback etc from random users that I haven't tested. In some ways it's fair ...
17
votes
4answers
2k views

Showing progress for a long many-step process with a discrete progress bar?

I've got a desktop-focused web application where the user is going to be initiating tasks that take a long time. Sometimes, these tasks will take hours to complete (users don't have to do anything ...
17
votes
4answers
543 views

How to give users feedback about rejected input?

I've got a mobile app where the user takes a photo of an object. This photo is to go through some heavy-duty image processing server-side, so to prevent large wastage of time, a simple pre-check is ...
17
votes
5answers
4k views

The notification tray at the top of Stack Exchange sites: what is it called? And are there other good examples of this?

I'm trying to clean up notifications for a client site and was wondering if the notification pattern that Stack Exchange employs has a name that I can use to search for more examples.
17
votes
3answers
753 views

How to indicate a table is missing rows that have been filtered out?

Do you know of any aesthetically-pleasing and effective ways of indicating that a table's contents have been filtered, without the filter information getting in the way? Some background on my ...
17
votes
5answers
456 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
17
votes
3answers
3k views

Asking feedback/rating for a mobile app?

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15
votes
8answers
2k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
14
votes
4answers
616 views

Should an interface ever say “thank you”?

I just read an answer to another question, in which Roger Attrill wrote: You might not need to say Thank you if this is a very frequent action or if your user's won't appreciate the nicety - ...
14
votes
4answers
471 views

What do you call a form that changes based on users answers?

I am looking for what to call the UX idea of a form that changes based on the answers a user has entered. For example a web form that asks: Are you satisfied with your purchase? If you answer ...
13
votes
5answers
2k views

What will be the Best notifications and error messages?

As a UI architect, I am always wondering about the best format to display errors and notifications to users. Which of the following examples is the best format? Name is required Name cannot be ...
13
votes
3answers
1k views

Which is a good method for delete without confirmation?

I have read around a few places that confirmation messages are not the best way to go about warning users, it's best to let them do whatever they want but give them the option to go back. I thought ...
13
votes
5answers
447 views

Automatic UI without explicit “perform action” controls

Having seen a number of examples over the years I've been wondering where this kind of interfaces stand today. What I mean by "automatic UI" is the following. Normally on screens, dialogues and web ...
13
votes
4answers
745 views

What is the best way to indicate success to user without a message box?

I've read in books and a website that discussed great UI design that you shouldn't "bother" the user with too much feedback or message boxes and pop ups. I also think that as a user, I'd like to know ...
12
votes
9answers
3k views

How do you reduce the number of emails users send you?

We have a website for an amateur sports club www.cugc.org.uk with a lot of content, we have put a lot of effort into providing all the relevant information to new members or those interested in ...
12
votes
7answers
5k views

Reasonable character limit for a comment field on a site feedback form?

I have a simple feedback form (see screenshot) on each page on a site. The user has to select whether the page was helpful or not (radio buttons yes/no) and there is also a text area input where the ...
12
votes
3answers
2k views

Best place for placement of error messages on a form (both generic and specific) [duplicate]

I'm working on a simple registration form which, when invalid data is entered, will display both a generic error (e.g: "There is an error on your form") and also specific errors (e.g: "This is not a ...
12
votes
3answers
637 views

Do online-feedback tools generate useful feedback?

We'd like to gather feedback from our users after the re-launch of our website. We do usability tests and interviews but I'd like to provide an easy way to give feedback for any user. There are tons ...
11
votes
6answers
1k views

Get User To Click The Feedback Button

We have an application (service) where most of our users are not the direct customer. Most of the users are contractors performing data entry and analysis using our software. We don't have direct ...
11
votes
8answers
1k views

How to solicit feedback from customers

What can I do to get customers to contact me and give feedback on my application? I sell a downloadable Windows desktop application, I also have a web application that is under development (so I'm ...
11
votes
5answers
724 views

What's the best way to get reliable user feedback on a desktop application?

Lately my company has been trying to figure out the best way to get reliable feedback from a our users. It seems that we hear things from our power users and mostly from those who have trouble, but ...
11
votes
4answers
506 views

What is the most effective way to solicit and manage open source project UI feedback?

I'm planning to release a project which will integrate with several popular content management systems as a plugin and operate as a stand-alone service - beyond providing users with a simple contact ...
11
votes
5answers
577 views

Production Reaction Cards - too many?

Microsoft Production Reaction Cards (doc) The set includes 118 words which presumably you would reorganise, format and print off as individual "cards". I've never used them but I do see how the tool ...
10
votes
6answers
572 views

How do I explain the consequences of an action to a user who refuses to read?

A shared frustration among pretty much all software designers is how to communicate important issues to users when they simply refuse to read even the shortest amount of text. The short and sweet of ...
10
votes
4answers
874 views

How important is feedback?

I think (I don't want to influence you) that feedback is vital. Both for the user as for the design team. I'm trying to convince a team that they should put feedback at the core of every user related ...
10
votes
6answers
900 views

Handling empty search results

In the event that a user search displays no search results, what is the best thing to do? Say: "Found no results. Try widening your search criteria". Display a button that takes you to a screen ...
9
votes
5answers
3k views

What symbol to use to represent feedback

When reading Which "Like" symbol is best to use I suddenly realised that the UX community may be able to help me solve a little problem: I'm working on a site which has just gone in to Beta and as ...
9
votes
1answer
162 views

How should I handle playing multiple alarms?

I have a web application that monitors a service (polls) every 30 seconds or so, and displays any new records (notifications). Each one of these must be acknowledged by an operator. The customer has ...
9
votes
6answers
321 views

Best way to display whether someone is the right age for a match on an online dating site?

When I visit another person's dating profile, I'd like to see a visual indicator that communicates something about a person's age so I can determine whether they might be a good match for me--without ...
8
votes
3answers
729 views

Design recommendation for a button

I have a form in which the user requests a report to the system by clicking the Send Report Request button. The system then produces scheduled reports according to the interval the user selected ...
8
votes
6answers
501 views

Making contact detail form more friendly

I have a windows based form in my project for adding contact details. Here's a screenshot I have added textbox for First name, Last name , var and cst (vat and cst are numbers related to ...