Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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0
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2answers
58 views

How can I show 2 different products, see both of them but interact just with one first and THEN switch to another one?

Ok, this is my first question here, please forgive me for the long text :) Let's consider we have 2 products to show: product A and product B. They are the result of a process I asked someone else ...
1
vote
1answer
76 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
11
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5answers
391 views

Production Reaction Cards - too many?

Microsoft Production Reaction Cards (doc) The set includes 118 words which presumably you would reorganise, format and print off as individual "cards". I've never used them but I do see how the tool ...
3
votes
3answers
213 views

How to ask for details to a poor reviewer?

Our company has an Android application online, able to be downloaded. We have a lot of daily downloads and reviews, and we currently have a pretty heavily maintained rate of 4.37/5 On the other hand, ...
0
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0answers
70 views

Multi-threaded Instant Messenger UX Implications

My manager recently brought the following "alternative" instant messaging thesis to my attention. As I understand it, the point is to allow for multiple "topic" instant messaging threads: "In this ...
7
votes
2answers
335 views

How to display UI operation delay

I am implementing some UI functionality. I have a button that perform some short or long (time) action. I have implemented so logic: if action's execution time more then some in milliseconds, then ...
1
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1answer
113 views

Self hosted user feedback options

Our product requires us to self-host whatever tools we use for information privacy. If our on-site lawyers do not approve a tool or service, we cannot use it. I have been tasked with coming up with ...
1
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1answer
40 views

Delivering updates: Separate beta channel or staged rollouts?

Let's say I have a program with an automatic-updating feature. When I'm shipping a new update, I can do either of the following (or both): Provide a beta channel for advanced users to test the ...
5
votes
2answers
345 views

Context-switches & integration of workflows to avoid them

I've been searching everywhere I know for research concerning the topics listed below, but have been unable to find anything specific. The best I can come up with is general literature. Specifically I ...
1
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1answer
37 views

What would be the best way to display “Content submitted” confirmation message after an user posts a question / answer / comment?

Usually it is displayed similarly to this: [Your content has been submitted - System message] [Content - Copy of the content that will be visible] [Edit | Remove]
12
votes
9answers
3k views

How do you reduce the number of emails users send you?

We have a website for an amateur sports club www.cugc.org.uk with a lot of content, we have put a lot of effort into providing all the relevant information to new members or those interested in ...
5
votes
3answers
117 views

Changing text on a button twice after action

Is it acceptable to change the text in a button straight after an action has been performed to show the action was successful and then change the text again after a short delay (as the button will ...
41
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13answers
5k views

Messages such as “Operation Successfully Completed”: Is word “successfully” really necessary?

We see it everywhere: database queries to shopping carts, the message "Operation X successfully completed" is ubiquitous. But is the word "successfully" really necessary? Is there a way to ...
3
votes
5answers
376 views

Best strategy to gather feedback for beta android app

I am working on a product that will soon release a beta android app, not through google play, but just sending the apk around to a couple of people. I am now looking for ways to gather user feedback ...
3
votes
7answers
506 views

Drawbacks to user feedback

User feedback is the information provided by users after using your product or site, usually provided via form, email or in person. It can be solicited or unsolicited, though my question focuses on ...
0
votes
1answer
27 views

How can users take part in sorting of articles that need changes in a website?

For a portal that houses thousands of articles and posts, how can users take a part in the entire process of marking what posts and articles need changes? A lot of posts can be helped with valuable ...
2
votes
1answer
102 views

Auto focusing erroneous form input fields

I'm auto focusing the first input field of my Sign up and Log in form before the page is displayed, but I'm not sure what to do as far as auto focusing erroneous fields after validation. I have a ...
16
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3answers
2k views

Asking feedback/rating for a mobile app?

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394
votes
15answers
51k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
2
votes
1answer
111 views

How to handle rating indicator when no one has rated yet?

My website is showing a rating for each product (up to 5). ---------------- | 4.2 average | ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ The problem is that when no one has rated the product yet, if I put it can be ...
0
votes
1answer
59 views

Choosing a Feedback Mechanism For Delayed Commands

On a typical application when a user submits a form, it's good practice to provide a success message that the information has been submitted and saved. This makes sense for an application that ...
0
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0answers
55 views

Rating systems: Stars vs Numerics vs Smilies? [duplicate]

Anyone have any information on studies etc. which show the difference in the effectiveness of the rating systems. All systems are 5-point scales, I'm just interested in anything which proves which ...
8
votes
6answers
594 views

Handling empty search results

In the event that a user search displays no search results, what is the best thing to do? Say: "Found no results. Try widening your search criteria". Display a button that takes you to a screen ...
13
votes
4answers
555 views

Should an interface ever say “thank you”?

I just read an answer to another question, in which Roger Attrill wrote: You might not need to say Thank you if this is a very frequent action or if your user's won't appreciate the nicety - ...
0
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4answers
82 views

Building out UI for Org to kick off Remote Process, How to Display Feedback?

In Unix, the correct procedure is to be quiet when your process successfully works. In modern Graphical User Interfaces, the Unix standard does not apply. We're piloting and releasing updates ...
37
votes
8answers
2k views

Visual feedback of “no new data” after pull-to-refresh

I really like pull-to-refresh as a way to force an update of a reverse-chronological list. However I've noticed a somewhat awkward pattern in my own use of pull-to-refresh, and I assume I'm not the ...
1
vote
3answers
204 views

Which fields should be pre-filled with previously input information when there are form errors?

I've got a form with the following inputs: First name Last name Email New Password ReCaptcha Terms (checkbox) I'm thinking about pre-filling the following for sure with the same values that were ...
0
votes
1answer
40 views

How to give feedback about keypresses in password fields

Entering normal text in short text-boxes gives a visual feedback as You can actually see the letter you pressed The letters shift. However, with password fields masked by dots/asterisks, there is ...
2
votes
4answers
145 views

Save confirmation on webpages

I have a form on a webpage that is editable. The form unfortunately can be quite long and can go beyond the fold. Where is the appropriate location for a 'save' confirmation feedback message? Is there ...
3
votes
1answer
104 views

Which unicode symbol can I use to symbolize a task needing feedback? [closed]

Unicode provides check marks ✓ and ballot ✗ symbols that can be used to mark a task as having ended with success or with an error. I am wondering which icon, if any, could be used as for a task to ...
7
votes
5answers
840 views

Should I add a floating, fixed feedback button on the pages of my website?

I would like to add a Feedback feature to my website. Should I add it as a floating,fixed button on the side? Is that considered something users are annoyed by? If I shouldn't, which method is ...
1
vote
2answers
276 views

Dynamic Progress Indicator

I am currently working on a responsive web app and am having some issues designing a progress indicator that I am happy with. The app is a workflow based tool which works by displaying cards ...
2
votes
4answers
195 views

Which text is more effective to encourage users to leave review for Android App

I have prepared 2 types of text which used to ask user to leave review in Google Play store for Android app. It is a dialog, which will pop up, if user has used this app for N times for last M days. ...
0
votes
3answers
206 views

Are my Sign Up form error messages correct?

I just got done with my Sign Up form set up for my File Sharing & Hosting service and now I'm at a point where I'm developing the returning of form errors. There are 6 fields, and they are all ...
0
votes
1answer
84 views

Are ratings relevant, and what makes a rating system good?

I was thinking of websites like YouTube, or IMDB, which implement rating systems. On YouTube, a video can be rated by up votes, or down votes, and videos are rated by the ratio of up and down votes. ...
2
votes
1answer
74 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
86
votes
11answers
9k views

How to “force” users to upgrade their browser?

I couldn't think of a better title for this question, but please don't jump to conclusions - I don't really want to point a gun at my users heads! I have a site that works well with the modern ...
24
votes
2answers
6k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
5
votes
3answers
379 views

Which are some examples of digital applications using sounds to enhance the user experience?

Reading The design of everyday things I got to the section Using sound for visibility where Norman, the author, explains some of the advantages and disadvantages of using sound: Sometimes things ...
0
votes
3answers
124 views

How to prompt users to give feedback on widget design without biasing their answers?

We have a set of matching widgets we use as a homepage for an app. The user can interact with those widgets causing various notification dialogs. I think these dialogs should match the look and feel ...
10
votes
8answers
1k views

How to solicit feedback from customers

What can I do to get customers to contact me and give feedback on my application? I sell a downloadable Windows desktop application, I also have a web application that is under development (so I'm ...
0
votes
3answers
50 views

How to get many questions in single flow without using the Next button causing server interruption till end of question set?

I am working with many questions and want a way by which users don't need to use the NEXT button for every question. It should be flexible, so that the user can move any where on any question he ...
1
vote
3answers
304 views

What is the best way to organize the categories in this app?

I'm developing an iPhone app. This app is really simple: a user can search if (for example) an product contains milk (maybe you are allergic to it) and give you a feedback (you can eat, or you can't ...
3
votes
3answers
304 views

Am I providing too little feedback?

Consider this form in its blank state. Here's an example of an invalid entry. I pre-filled two fields because I belief that, edge cases aside, most users would attempt to use the form ...
1
vote
6answers
209 views

If a user makes a mistake, should I prevent the action, or automatically resolve it

I have two text boxes: download bmml source – Wireframes created with Balsamiq Mockups This is to represent orbital information around a body, the apoapsis (A) is the point when you're ...
1
vote
1answer
351 views

Animated striped progress bar?

Having animated stripes on a progress bar might be useful to indicate that the system is still running and the computer did not hang up. Should the stripes be on the entire progress bar (with ...
2
votes
1answer
150 views

Best approach to creating a report generator

I'm working on improving an application that provides users with data metrics via tables and allows them to generate reports of the data metrics. The current implementation is that, depending on what ...
4
votes
1answer
122 views

What kind of feedback is appropriate for a two-finger drag gesture?

In a mobile app, I have a two-finger drag gesture as an advanced feature. I already know about the discoverability problems with multi-touch gestures, and this question is not about that aspect. The ...
1
vote
4answers
381 views

Best way to get feedback from users [duplicate]

Form fillings through survey or feedback form and even email responses is now getting boring and appears to be a waste of time for many users to click on or even answer. I even revert to "you must ...
2
votes
3answers
127 views

Color Combination

I am trying to create a webpage and I don't know much about UX. I am quite confused about the colour combination of text. Like here(in the picture) I used two different colours for the Title and Tag ...