Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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13
votes
7answers
8k views

Reasonable character limit for a comment field on a site feedback form?

I have a simple feedback form (see screenshot) on each page on a site. The user has to select whether the page was helpful or not (radio buttons yes/no) and there is also a text area input where the ...
0
votes
0answers
27 views

Can anybody suggest software that can be used to annotate designs to provide users with feedback/prompts etc? [closed]

Providing feedback and annotation in a clear and easy format to improve the comprehension of users/readers can only lead to a more positive user experience. I came across the following design and ...
0
votes
0answers
27 views

Combining menu navigation with numerical survey results

I have a website where users answers a set of questions and are then provided different feedback depending on their answers. The answers on the questions are translated to a numerical value between 0 ...
1
vote
6answers
155 views

Indicating that text was user-modified

My application includes a simple table/grid view, that is initally populated with money values by an automated calculation. Users will usually just take the values as they are, but they have the ...
1
vote
1answer
200 views

Self hosted user feedback options

Our product requires us to self-host whatever tools we use for information privacy. If our on-site lawyers do not approve a tool or service, we cannot use it. I have been tasked with coming up with ...
0
votes
2answers
68 views

How best to display whether a user is in a global setting vs. a local setting

I am designing an application where the user has a data grid of records and different types of notification: new mail, new tasks, new issues, new assignments. The user can click on the data grid and ...
2
votes
1answer
59 views

Guidance on “test and learn” / rapid feedback interface design?

Background We need to build a system that helps users understand the interconnection among related variables. A concrete example (not ours - but analogous) is the relationship among Temperature, ...
8
votes
1answer
195 views

Delayed Auditory Feedback, reduce stress if not your own voice?

I am working on an app to provide Auditory Feedback to users to help speech fluency, comprehension, and pronunciation. Essentially trying to create a digital version of this product: Toobaloo (I have ...
0
votes
0answers
42 views

Optimal mobile tap feedback animation duration

What is the optimal or a good duration for mobile tap feedback? Case: User taps a control/button and a comprehensive animation is used to tap show feedback. How long should it be? A similar question ...
0
votes
1answer
44 views

how to find out if users are willing to upgrade their browser?

Referring to this answer from @DA01 Do a significant number of users of your web site use IE8 or earlier and would they be unwilling to upgrade to use your site? If so, then yes. ...
3
votes
5answers
505 views

Is there a better way to show 3 states of 2 types of data?

We are writing a web-based testing application where the user (teacher) can't move on to the next step in the process until all students (a young age group) have completed 2 separate tests. First all ...
3
votes
1answer
74 views

One-step versus two-step user feedback experiences

I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined ...
3
votes
2answers
109 views

How to discourage users from using a feature?

I'm working on a hardware+software product that displays video. It has a brightness/contrast control. Unfortunately, it plugs into another machine (made by a 3rd party) that also has a ...
0
votes
0answers
21 views

How should I phrase survey questions for a list of enhancements of my app?

I did around 20 beta customer interviews and got 30 survey responses 1 month after I released the beta version of my app. I was able to flesh out potential problems and determine the best solutions ...
27
votes
1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

We are launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
5
votes
5answers
166 views

Pushing back on attitudinal feedback?

I work in an Enterprise UX environment (designing apps for use by my company). We often get feedback that seems heavily attitudinal from many of our employees. Much of this feedback seems to be based ...
1
vote
3answers
86 views

Gathering Users Feedback

I am looking for innovative ways to gather feedback from customers of a platform and a service in a global scale. Although I am willing to talk with users, I am more interested to know if you have any ...
0
votes
1answer
97 views

Do people use feedback buttons on websites?

I see a lot of websites with a fixed "Feedback" button stuck to the center right or some such place. My questions are: a) Do people actually use this to provide feedback? Specifically, is there any ...
9
votes
6answers
13k views

How to convince a user to fill out a survey

I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a ...
5
votes
5answers
194 views

What is the best way to get good feedback on my designs from my team?

What is the best medium for getting feedback from my team? Sitting down with people is most helpful but takes most time. Sitting down with individuals gets high quality feedback but ends up with me ...
1
vote
1answer
94 views

How to display two different responses (together on the same screen) to a single request

I'm designing the interface for a software for digital signing (with legal value in Italy). The software has a function to verify if the sign is valid and I could have more than a single response. ...
5
votes
2answers
920 views

When evaluating prototypes, how can I ensure the user evaluates specific aspects instead of the product/design as a whole?

I've heard about this issue from different people and written sources. When building prototypes one would like evaluation from users. One type of evaluation is, for each functionality, whether it is ...
1
vote
2answers
96 views

“No video device” feedback examples

My app uses the webcam, some users may have a device not supported or even no device at all. Could you guys give an example of "negative" feedback to the user? I can't decide. "No device detected" ...
1
vote
1answer
109 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
1
vote
2answers
139 views

How to represent inhalation and exhalation periods with visual and audio during a breathing exercise?

I am thinking about designing a mobile application that would guide the user through a slow breathing technique. Typically, inhalation and exhalation would have a fixed duration of a few seconds each. ...
1
vote
4answers
224 views

How do you decide whether you should show a success message or not?

I have an application where the user can perform the following actions. Delete a project - Followed by a confirmation Rename a project Share a project Remove a shared user For those actions, as ...
0
votes
0answers
63 views

How to give multi-location feedback to the user on a dashboard (data-heavy screen)?

So, i have a dashboard screen which can display a lot of data, in charts, tables, or single numbers. An input field is located at the bottom of the screen, and what the user inputs there can change ...
1
vote
1answer
76 views

Showing order confirmation after online food ordering

I am developing an online food ordering platform. It has the following steps. 1. 1st Screen: Menu from where user add food to cart 2. Second Screen: Give payment info 3. 3rd Screen: Review and submit ...
22
votes
7answers
6k views

What is the right success message?

What would be the right success message when the the user deletes a record? I could think of the following: Record has been successfully deleted Record has been deleted Record was successfully ...
1
vote
3answers
343 views

Difference between Notice and Info messages?

I designed a program that is used to send data through the socket. In each program action, I display a message about process state. I'm confused by when to display a Notice message or Info message. ...
5
votes
2answers
129 views

How to handle undo when the change is not on screen

In user interfaces with any kind of toggleable or overlapping views, what is a good way to handle undo when the effect of undoing is not visible? For instance, in OS X Finder, if a user renames a ...
1
vote
2answers
259 views

Should bulk-editing functions be hidden until a table row is selected, or is there a better solution?

As an example, MailChimp displays subscriber lists in a table/data grid. Notice that while the user can select one or more rows using the check box at the left of each row, he doesn’t know what ...
2
votes
1answer
255 views

How to tell user there are no more results - infinite scroll

We display search results with mechanism similar to infinite scroll. The only difference is that you can see more results by clicking "Show more" button at the end of the list - no automatic loading ...
6
votes
12answers
499 views

Which words to use to motivate visitors to comment?

I'm trying to find the best words to motivate visitors to comment on my website (IT based blog/portal). Commenting rate is ~ 0.1% (1 comment per 1000 visitors). This is the default one (for Drupal): ...
3
votes
2answers
231 views

Android: Guide user to pull to refresh

I am using SwipeRefreshLayout in an Android device. I would like a visual feedback so that the user can know there is a "pull to refresh" feature enabled. What would be the best method to do this?
1
vote
2answers
246 views

Loading message

I have page that contains a list of tenants that are currently active. To add a new one, there is a link to a full page form that adds the new client to the list of active tenants. This operation ...
1
vote
3answers
207 views

How to display time consuming action?

we got the requirement to provide a function which could be time consuming when the rule has to be applied (up to several minutes). I would like to indicate what causes the performance issue. Some ...
2
votes
7answers
233 views

What kind of feedback is appropriate to inform the user that he's actually offline for a mobile app interface?

What kind of feedback is appropriate to inform the user that he's actually offline? I need the feedback to be simple, clear, understandable, user-friendly and corporate. But I don't know the best way ...
3
votes
6answers
959 views

Best strategy to gather feedback for beta android app

I am working on a product that will soon release a beta android app, not through google play, but just sending the apk around to a couple of people. I am now looking for ways to gather user feedback ...
0
votes
1answer
54 views

Wikipedia UX - Paginated content appealing? [closed]

I would like to get feedbacks on the UI of the service. It provides 48000 public domain books and Wikipedia. The service called "Wikipedia for Readers" let the readers focus on one article, providing ...
1
vote
3answers
186 views

How to best collect Facebook username?

Situation I have a website that allows users to (mostly) anonymously send links to friends via a variety of methods, including a private Facebook message. This does not require logging in. I am ...
2
votes
3answers
133 views

What is the best solution for a session timeout while in edit mode?

We have an enterprise web product that times-out after 15 minutes (for security reasons). We automatically log the user out if they don’t respond to the prompt to stay logged-in. What should we do if ...
2
votes
2answers
357 views

Should we tell users that a link or button will open in a new tab or window & how to do so?

I have encountered users (and myself) who feel that at times when clicking on links it can be surprising when things open in a new window or tab and they didn't expect that action. I believe it would ...
15
votes
8answers
2k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
28
votes
5answers
2k views

At what point should an application change the cursor to an hourglass or display a progress bar?

Our WPF desktop application will be executing various tasks. In general, the average length of time for each task will range from basically instant to a few seconds or longer (possibly minutes). We ...
11
votes
6answers
2k views

Get User To Click The Feedback Button

We have an application (service) where most of our users are not the direct customer. Most of the users are contractors performing data entry and analysis using our software. We don't have direct ...
0
votes
2answers
515 views

Should disabled elements ever have pointer events?

Modern browsers have a CSS property called pointer-events which has a possible value of none. This value makes it so that no JavaScript listeners nor CSS pseudo classes fired by events (:hover, ...
1
vote
2answers
166 views

How can I show 2 different products, see both of them but interact just with one first and THEN switch to another one?

Ok, this is my first question here, please forgive me for the long text :) Let's consider we have 2 products to show: product A and product B. They are the result of a process I asked someone else ...
8
votes
3answers
1k views

Action confirmation through double clicking (click-twice confirmation)

Clarification: Let me clarify first: By double-click I mean clicking something twice but not in a quick succession. So here is the question/suggestion: Usually on the web applications, designers have ...
3
votes
3answers
74 views

How to deal with multiple feedbacks from a single action

This one is a bit tricky: I have to give the user 2 actions for every object on my app: Add to list and Feature (that's the best translation I could come up with). The problem is: Add to list adds an ...