Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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8
votes
2answers
1k views

Inviting users to send crash reports instead of bad reviews

I'm developing an Android app and I'm planning to use ACRA - Application Crash Report for Android to get crash reports from users. It seems that a crash report has to survive to many user choices to ...
6
votes
1answer
449 views

Why is HideSelection the default on Windows?

I've always wondered why Windows controls have their HideSelection property set to true by default? Example (TreeView): ...
9
votes
5answers
3k views

What symbol to use to represent feedback

When reading Which "Like" symbol is best to use I suddenly realised that the UX community may be able to help me solve a little problem: I'm working on a site which has just gone in to Beta and as ...
4
votes
3answers
236 views

validation message placement

Is it better to have the validation message next to the label or the control? download bmml source – Wireframes created with Balsamiq Mockups Update: To be clear, I'm not referring to ...
7
votes
2answers
391 views

Best pattern for posting to social networks

I have an app (RateBeer for Android) that allows users to post updates to the social network, like publishing a beer review, setting their current status, setting a star-rating or adding availability ...
2
votes
2answers
164 views

Should a flash message be used for toggle buttons that perform actions immediately?

I have a simple interface for managing a user's account in a web app. Clicking each button in the interface performs the action immediately: download bmml source – Wireframes created with ...
2
votes
1answer
102 views

How long should I wait before a user is unable to change a page rating?

I'm currently building a page rating/feedback component. Some of the requirements I'm trying to figure out is how long should I wait before preventing a user from changing their mind/page rating? ...
17
votes
5answers
428 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
13
votes
4answers
633 views

What is the best way to indicate success to user without a message box?

I've read in books and a website that discussed great UI design that you shouldn't "bother" the user with too much feedback or message boxes and pop ups. I also think that as a user, I'd like to know ...
8
votes
5answers
9k views

How to convince a user to fill out a survey

I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a ...
11
votes
7answers
4k views

Reasonable character limit for a comment field on a site feedback form?

I have a simple feedback form (see screenshot) on each page on a site. The user has to select whether the page was helpful or not (radio buttons yes/no) and there is also a text area input where the ...
5
votes
5answers
322 views

What is an appropriate UI for a prepopulated textbox that you can overwrite?

Suppose I have an edit box that gets prepopulated with text. For example, in tax prep software, there may be a function that computes a value that is displayed, but then also allows you to change that ...
8
votes
4answers
850 views

Action confirmation through double clicking (click-twice confirmation)

Clarification: Let me clarify first: By double-click I mean clicking something twice but not in a quick succession. So here is the question/suggestion: Usually on the web applications, designers have ...
4
votes
2answers
149 views

Forgiving Format: Rewrite on blur or ASAP?

I'm implementing the forgiving format pattern for phone numbers and social security numbers on a web site. Basically, the idea is the user types their (US) phone number: 5558675309 The system ...
0
votes
1answer
301 views

Gathering end user feedback on a mobile device

I would like to be able to solicit feedback (comments, suggestions, etc) from end users within my mobile business applications. I would expect the feedback to range from "I really love/hate this" to ...
0
votes
1answer
71 views

How to enter separate amounts then give feedback if the total meets a given amount?

case: During an ordering process, the user should be able to divide a given amount of money into a '1 to infinite' number of pots. So the sum of everything should be exactly the same when the step is ...
22
votes
11answers
1k views

Explaining “circular reference” to a non-technical end user

Please advise on simple, intuitive language for explaining a circular reference. I have a situation where adding children to a parent entity from the UI works just fine. I prevent circular ...
8
votes
4answers
315 views

How can I maintain usability on a slow system?

Obviously a huge part of a positive UX is a fast, responsive design. The software I work with (Electronic Medical Records) is sometimes used on sub-standard devices (e.g. ancient desktop PCs) or in ...
2
votes
2answers
189 views

Tool for instant website user feedback [closed]

What are tools that will enable users to quickly give feedback? I imagine the user could always click on any element of the webpage (or do it without referring to an element) and just shoot a ...
8
votes
4answers
1k views

Mockup review process [duplicate]

Possible Duplicate: How can we improve the internal wireframe review? I am trying to understand what the best practices are for sharing mockups with clients online and capturing ...
5
votes
2answers
263 views

Personas: Do you study current users, potential users, or both?

From my understanding of personas, one of the main purposes is to find out how your users behave and what their mental models of the system might be. I had always thought that, like in usability ...
8
votes
4answers
248 views

Is there ever a circumstance where the user should be notified of a user interface no-op?

The headline may be a bit confusing, so here's a web example (although this question is equally applicable to desktop applications): I open up the same eBay listing in 2 separate tabs of my web ...
4
votes
2answers
1k views

Another word for a group of people

I am creating a facility to allow people to create groups to put people in that they like to keep in touch. I need a name for these groups and the obvious answer is 'group'. However, groups are ...
52
votes
10answers
5k views

Refusing a user permission to click a URL

I've been asked to work on a system message on an intranet where by there are various URLs (linking to lists of content) that have permission rights attached to them, so only certain users have access ...
27
votes
2answers
7k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
44
votes
6answers
2k views

Should I provide feedback from a save button?

I'm currently in the process of developing a Windows Application which produces Word Documents. In the program there is the ability to save your progress (different to the "Save as a Word Document" ...
0
votes
1answer
139 views

While creating a feedback form popout ,is it advisable to have it as the same color as the background

I help out in the design of a non profit organization and I was working on creating a feedback form using Jquery which pops up on selecting a link in the footer .The form is a light grey in color ...
3
votes
4answers
196 views

Best method of rating passwords

I'm creating a webpage which has user accounts and I'd like input on the best way of rating the user's password. There are four ways to rate passwords which I have encountered: Rate the password ...
6
votes
4answers
1k views

Any usability studies on password strength meters?

I put together a password strength meter for a signup form, and overall it works very well. It hooks into our DB for the "rules" (number of characters required, mix of letters and numbers, etc.), and ...
6
votes
5answers
231 views

Is it normal for users to ask for more detail than should really be implemented?

I just released my first ever application into the world and asked for feedback. I was surprised by the feedback, because the users are asking for a lot of detail. They seem to want a user interface ...
2
votes
4answers
2k views

Questions to be asked in a survey for Desktop Application

Can you experts please let me know some questions that can be asked in a survey? We have just released an updated version of our data security (encryption) desktop application but the response is not ...
7
votes
2answers
340 views

How to display UI operation delay

I am implementing some UI functionality. I have a button that perform some short or long (time) action. I have implemented so logic: if action's execution time more then some in milliseconds, then ...
5
votes
4answers
265 views

In-Line Form Validation - Checking for numbers in a persons Forename / Surname field

If a user enters numerics in their Forename / Surname field should this trigger the validation - the same as would occur if Alpha characters were entered in a Phone Number field? I would suggest that ...
7
votes
4answers
215 views

Does allowing users to delay a change help them adapt to a new layout?

I've noticed that when Google and Facebook roll out a new interface they often either allow users to opt out of the new look for a brief period or they delay the release but allow users to opt in to ...
4
votes
7answers
474 views

Progress Indicator suggestions for multithreaded operations?

In the old version of our application, the operations performed during loading were sequential. We indicated progress by updating a single-line text string with the component that was being loaded. ...
2
votes
1answer
2k views

Courtesy email, is it always good?

From a UX point of view, when writing to a company email, should the company return a courtesy email (we have received your email), or not? Email responses are also feedback, and as such, I'm ...
20
votes
7answers
4k views

What is the right success message?

My English is not very good. I just wanna ask, what would be the right success message? In my case, when the the user deleted a record, I'm thinking of what to display with these options: Record has ...
13
votes
4answers
571 views

Should an interface ever say “thank you”?

I just read an answer to another question, in which Roger Attrill wrote: You might not need to say Thank you if this is a very frequent action or if your user's won't appreciate the nicety - ...
8
votes
3answers
708 views

Design recommendation for a button

I have a form in which the user requests a report to the system by clicking the Send Report Request button. The system then produces scheduled reports according to the interval the user selected ...
3
votes
4answers
436 views

Is there a better way to show 3 states of 2 types of data?

We are writing a web-based testing application where the user (teacher) can't move on to the next step in the process until all students (a young age group) have completed 2 separate tests. First all ...
3
votes
4answers
149 views

Feedback box for site owner, would you provide profanity filter?

I need to implement a feedback tool for a website, would you provide a profanity filter or you wouldn't? And why? From one side, I think would be disturbing for the site owner receive feedback like ...
4
votes
5answers
484 views

Is this color readable?

I'm not sure that this orange color meshes well with my green and white theme, or that it's easily readable. If it is not readable, is there a better color that would be more easily readable? ...
5
votes
4answers
395 views

Disabled buttons while long running task

My application has a toolbar and a lot of buttons on it. Some buttons start a long running processes(tasks). At this moment every task executes asynchronously to allow user to do something else while ...
8
votes
2answers
362 views

Should a progress indicator be clickable?

I am developing a 5 step process for a health insurance provider for an international audience. currently this is a display with three states: 1) completed 2) current step 3) future state (greyed out ...
2
votes
3answers
1k views

How can I make this complex photo upload system easy to use?

I have a rather complex task ahead to change an existing photo upload system for a website. Current Situation: The website has a number of areas in which users can upload photos to (ie: gallery, ...
4
votes
2answers
335 views

Which of the two is the best UI approach for a tablet app destined for reading?

I am in the process of prototyping an application for delivering news content. Our first platform will be the iPad (along with web) but other tablets will follow. Decomposing the application into ...
34
votes
10answers
2k views

What's the point in electronic devices beeping on keypress?

Many electronic devices, mostly cell phones, by default beep on keypress. What's the point in that? Once a key is pressed their state is changed and that's reflected in the graphic interface anyway. ...
13
votes
3answers
1k views

Which is a good method for delete without confirmation?

I have read around a few places that confirmation messages are not the best way to go about warning users, it's best to let them do whatever they want but give them the option to go back. I thought ...
4
votes
3answers
319 views

Feedback wanted - pagination design on data-heavy site

My site is a sports pick'em social game. Given the nature of sports and pick'em, it tends to be a data-intensive site. I'm very wary of any new features or designs that might cause the user to be ...
10
votes
4answers
819 views

How important is feedback?

I think (I don't want to influence you) that feedback is vital. Both for the user as for the design team. I'm trying to convince a team that they should put feedback at the core of every user related ...