Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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22
votes
6answers
1k views

Deliberately annoying users to discourage certain behaviour. Is this a bad idea?

In my software, some users deliberately disable certain security provisions or practice bad security practice (such as running the software as root/admin). In the former case there a couple of ...
4
votes
3answers
131 views

When should feedback be in-page and when should feedback be a separate screen?

I've seen feedback/confirmation on a separate screen for example when the user has submitted a form. Then the next screen they see: "congratulations you have successfully..." Then on other occasions ...
10
votes
6answers
545 views

How do I explain the consequences of an action to a user who refuses to read?

A shared frustration among pretty much all software designers is how to communicate important issues to users when they simply refuse to read even the shortest amount of text. The short and sweet of ...
7
votes
4answers
199 views

Does allowing users to delay a change help them adapt to a new layout?

I've noticed that when Google and Facebook roll out a new interface they often either allow users to opt out of the new look for a brief period or they delay the release but allow users to opt in to ...
8
votes
2answers
782 views

Inviting users to send crash reports instead of bad reviews

I'm developing an Android app and I'm planning to use ACRA - Application Crash Report for Android to get crash reports from users. It seems that a crash report has to survive to many user choices to ...
6
votes
1answer
329 views

Why is HideSelection the default on Windows?

I've always wondered why Windows controls have their HideSelection property set to true by default? Example (TreeView): ...
9
votes
5answers
2k views

What symbol to use to represent feedback

When reading Which "Like" symbol is best to use I suddenly realised that the UX community may be able to help me solve a little problem: I'm working on a site which has just gone in to Beta and as ...
21
votes
2answers
2k views

Do progress bars help completion rates?

I'm expanding on a question I posed in comments on How do you indicate progress to users in a multi-step form?. Roland made the comment "because everybody wants to reach 100% percent" when discussing ...
4
votes
3answers
226 views

validation message placement

Is it better to have the validation message next to the label or the control? download bmml source – Wireframes created with Balsamiq Mockups Update: To be clear, I'm not referring to ...
7
votes
2answers
353 views

Best pattern for posting to social networks

I have an app (RateBeer for Android) that allows users to post updates to the social network, like publishing a beer review, setting their current status, setting a star-rating or adding availability ...
2
votes
2answers
152 views

Should a flash message be used for toggle buttons that perform actions immediately?

I have a simple interface for managing a user's account in a web app. Clicking each button in the interface performs the action immediately: download bmml source – Wireframes created with ...
2
votes
1answer
102 views

How long should I wait before a user is unable to change a page rating?

I'm currently building a page rating/feedback component. Some of the requirements I'm trying to figure out is how long should I wait before preventing a user from changing their mind/page rating? ...
17
votes
5answers
392 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
11
votes
7answers
3k views

Reasonable character limit for a comment field on a site feedback form?

I have a simple feedback form (see screenshot) on each page on a site. The user has to select whether the page was helpful or not (radio buttons yes/no) and there is also a text area input where the ...
12
votes
3answers
612 views

Do online-feedback tools generate useful feedback?

We'd like to gather feedback from our users after the re-launch of our website. We do usability tests and interviews but I'd like to provide an easy way to give feedback for any user. There are tons ...
8
votes
4answers
768 views

Action confirmation through double clicking (click-twice confirmation)

Clarification: Let me clarify first: By double-click I mean clicking something twice but not in a quick succession. So here is the question/suggestion: Usually on the web applications, designers have ...
42
votes
6answers
2k views

Should I provide feedback from a save button?

I'm currently in the process of developing a Windows Application which produces Word Documents. In the program there is the ability to save your progress (different to the "Save as a Word Document" ...
4
votes
2answers
142 views

Forgiving Format: Rewrite on blur or ASAP?

I'm implementing the forgiving format pattern for phone numbers and social security numbers on a web site. Basically, the idea is the user types their (US) phone number: 5558675309 The system ...
0
votes
1answer
273 views

Gathering end user feedback on a mobile device

I would like to be able to solicit feedback (comments, suggestions, etc) from end users within my mobile business applications. I would expect the feedback to range from "I really love/hate this" to ...
0
votes
1answer
70 views

How to enter separate amounts then give feedback if the total meets a given amount?

case: During an ordering process, the user should be able to divide a given amount of money into a '1 to infinite' number of pots. So the sum of everything should be exactly the same when the step is ...
22
votes
11answers
1k views

Explaining “circular reference” to a non-technical end user

Please advise on simple, intuitive language for explaining a circular reference. I have a situation where adding children to a parent entity from the UI works just fine. I prevent circular ...
8
votes
4answers
311 views

How can I maintain usability on a slow system?

Obviously a huge part of a positive UX is a fast, responsive design. The software I work with (Electronic Medical Records) is sometimes used on sub-standard devices (e.g. ancient desktop PCs) or in ...
2
votes
2answers
181 views

Tool for instant website user feedback [closed]

What are tools that will enable users to quickly give feedback? I imagine the user could always click on any element of the webpage (or do it without referring to an element) and just shoot a ...
17
votes
5answers
3k views

The notification tray at the top of Stack Exchange sites: what is it called? And are there other good examples of this?

I'm trying to clean up notifications for a client site and was wondering if the notification pattern that Stack Exchange employs has a name that I can use to search for more examples.
6
votes
4answers
1k views

Any usability studies on password strength meters?

I put together a password strength meter for a signup form, and overall it works very well. It hooks into our DB for the "rules" (number of characters required, mix of letters and numbers, etc.), and ...
4
votes
2answers
1k views

Another word for a group of people

I am creating a facility to allow people to create groups to put people in that they like to keep in touch. I need a name for these groups and the obvious answer is 'group'. However, groups are ...
5
votes
2answers
239 views

Personas: Do you study current users, potential users, or both?

From my understanding of personas, one of the main purposes is to find out how your users behave and what their mental models of the system might be. I had always thought that, like in usability ...
50
votes
10answers
5k views

Refusing a user permission to click a URL

I've been asked to work on a system message on an intranet where by there are various URLs (linking to lists of content) that have permission rights attached to them, so only certain users have access ...
34
votes
10answers
2k views

What's the point in electronic devices beeping on keypress?

Many electronic devices, mostly cell phones, by default beep on keypress. What's the point in that? Once a key is pressed their state is changed and that's reflected in the graphic interface anyway. ...
0
votes
1answer
123 views

While creating a feedback form popout ,is it advisable to have it as the same color as the background

I help out in the design of a non profit organization and I was working on creating a feedback form using Jquery which pops up on selecting a link in the footer .The form is a light grey in color ...
3
votes
4answers
183 views

Best method of rating passwords

I'm creating a webpage which has user accounts and I'd like input on the best way of rating the user's password. There are four ways to rate passwords which I have encountered: Rate the password ...
6
votes
5answers
221 views

Is it normal for users to ask for more detail than should really be implemented?

I just released my first ever application into the world and asked for feedback. I was surprised by the feedback, because the users are asking for a lot of detail. They seem to want a user interface ...
5
votes
2answers
308 views

How to display UI operation delay

I am implementing some UI functionality. I have a button that perform some short or long (time) action. I have implemented so logic: if action's execution time more then some in milliseconds, then ...
18
votes
9answers
780 views

Are confirmation messages for visible changes necessary?

It is almost always a good thing to give status messages to the users. (e.g. "The customer has been added" or "The data has been saved.") But I am asking myself now if I should really always give such ...
5
votes
4answers
260 views

In-Line Form Validation - Checking for numbers in a persons Forename / Surname field

If a user enters numerics in their Forename / Surname field should this trigger the validation - the same as would occur if Alpha characters were entered in a Phone Number field? I would suggest that ...
2
votes
1answer
979 views

Courtesy email, is it always good?

From a UX point of view, when writing to a company email, should the company return a courtesy email (we have received your email), or not? Email responses are also feedback, and as such, I'm ...
3
votes
4answers
145 views

Feedback box for site owner, would you provide profanity filter?

I need to implement a feedback tool for a website, would you provide a profanity filter or you wouldn't? And why? From one side, I think would be disturbing for the site owner receive feedback like ...
7
votes
2answers
333 views

Should a progress indicator be clickable?

I am developing a 5 step process for a health insurance provider for an international audience. currently this is a display with three states: 1) completed 2) current step 3) future state (greyed out ...
4
votes
2answers
329 views

Which of the two is the best UI approach for a tablet app destined for reading?

I am in the process of prototyping an application for delivering news content. Our first platform will be the iPad (along with web) but other tablets will follow. Decomposing the application into ...
2
votes
3answers
973 views

How can I make this complex photo upload system easy to use?

I have a rather complex task ahead to change an existing photo upload system for a website. Current Situation: The website has a number of areas in which users can upload photos to (ie: gallery, ...
13
votes
3answers
908 views

Which is a good method for delete without confirmation?

I have read around a few places that confirmation messages are not the best way to go about warning users, it's best to let them do whatever they want but give them the option to go back. I thought ...
12
votes
3answers
1k views

Best place for placement of error messages on a form (both generic and specific) [duplicate]

I'm working on a simple registration form which, when invalid data is entered, will display both a generic error (e.g: "There is an error on your form") and also specific errors (e.g: "This is not a ...
4
votes
3answers
303 views

Feedback wanted - pagination design on data-heavy site

My site is a sports pick'em social game. Given the nature of sports and pick'em, it tends to be a data-intensive site. I'm very wary of any new features or designs that might cause the user to be ...
11
votes
5answers
611 views

What's the best way to get reliable user feedback on a desktop application?

Lately my company has been trying to figure out the best way to get reliable feedback from a our users. It seems that we hear things from our power users and mostly from those who have trouble, but ...
3
votes
2answers
469 views

When is it appropriate to use fading animated messages for feedback and notification.

To clarify: these are messages (text or symbols) that appear right at the point of interaction, and then float away and fade out. You see this kind of animation when adding people to your Circle in ...
4
votes
6answers
401 views

Should I refresh result set after changing Dropdown values ?

I've encountered with this question many times: Assuming I have a table which displays results according to dropdown value. Should I refresh the results automatically each time a value is selected, ...
4
votes
3answers
257 views

In a site that offers a voting system, should there be extra criteria to “down vote”?

In a site that offers a voting system, should there be extra criteria to "down vote"? I think it would make a lot of sense to add an extra step to down voting someone's question or answer. If you ...
13
votes
5answers
428 views

Automatic UI without explicit “perform action” controls

Having seen a number of examples over the years I've been wondering where this kind of interfaces stand today. What I mean by "automatic UI" is the following. Normally on screens, dialogues and web ...
4
votes
2answers
541 views

Error Message Advice (for asynchronous/background tasks)

We have a web application which currently performs a number of intensive, time-consuming tasks. The initial design didn't really cope with the levels of information we're now dealing with and we're ...
17
votes
3answers
673 views

How to indicate a table is missing rows that have been filtered out?

Do you know of any aesthetically-pleasing and effective ways of indicating that a table's contents have been filtered, without the filter information getting in the way? Some background on my ...