Feedback covers both how apps and websites respond to user input, flagging errors, showing effects of actions etc to them AND anything to do with giving and soliciting feedback for the developers and site owners through e-mail, written reports etc.

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29 views

How to prioritise and design layout of a page, if there are more features and less space [on hold]

How to prioritise and design layout of a page, if there are more features and less space. Example 5- 6 features
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1answer
35 views

how to find out if users are willing to upgrade their browser?

Referring to this answer from @DA01 Do a significant number of users of your web site use IE8 or earlier and would they be unwilling to upgrade to use your site? If so, then yes. ...
3
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1answer
61 views

One-step versus two-step user feedback experiences

I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined ...
3
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2answers
87 views

How to discourage users from using a feature?

I'm working on a hardware+software product that displays video. It has a brightness/contrast control. Unfortunately, it plugs into another machine (made by a 3rd party) that also has a ...
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0answers
19 views

How should I phrase survey questions for a list of enhancements of my app?

I did around 20 beta customer interviews and got 30 survey responses 1 month after I released the beta version of my app. I was able to flesh out potential problems and determine the best solutions ...
5
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5answers
157 views

Pushing back on attitudinal feedback?

I work in an Enterprise UX environment (designing apps for use by my company). We often get feedback that seems heavily attitudinal from many of our employees. Much of this feedback seems to be based ...
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1answer
82 views

Do people use feedback buttons on websites?

I see a lot of websites with a fixed "Feedback" button stuck to the center right or some such place. My questions are: a) Do people actually use this to provide feedback? Specifically, is there any ...
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2answers
46 views

How best to display whether a user is in a global setting vs. a local setting

I am designing an application where the user has a data grid of records and different types of notification: new mail, new tasks, new issues, new assignments. The user can click on the data grid and ...
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3answers
79 views

Gathering Users Feedback

I am looking for innovative ways to gather feedback from customers of a platform and a service in a global scale. Although I am willing to talk with users, I am more interested to know if you have any ...
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1answer
93 views

How to display two different responses (together on the same screen) to a single request

I'm designing the interface for a software for digital signing (with legal value in Italy). The software has a function to verify if the sign is valid and I could have more than a single response. ...
5
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2answers
913 views

When evaluating prototypes, how can I ensure the user evaluates specific aspects instead of the product/design as a whole?

I've heard about this issue from different people and written sources. When building prototypes one would like evaluation from users. One type of evaluation is, for each functionality, whether it is ...
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2answers
94 views

“No video device” feedback examples

My app uses the webcam, some users may have a device not supported or even no device at all. Could you guys give an example of "negative" feedback to the user? I can't decide. "No device detected" ...
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4answers
210 views

How do you decide whether you should show a success message or not?

I have an application where the user can perform the following actions. Delete a project - Followed by a confirmation Rename a project Share a project Remove a shared user For those actions, as ...
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6answers
128 views

Indicating that text was user-modified

My application includes a simple table/grid view, that is initally populated with money values by an automated calculation. Users will usually just take the values as they are, but they have the ...
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0answers
54 views

How to give multi-location feedback to the user on a dashboard (data-heavy screen)?

So, i have a dashboard screen which can display a lot of data, in charts, tables, or single numbers. An input field is located at the bottom of the screen, and what the user inputs there can change ...
6
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0answers
151 views

Delayed Auditory Feedback, reduce stress if not your own voice?

I am working on an app to provide Auditory Feedback to users to help speech fluency, comprehension, and pronunciation. Essentially trying to create a digital version of this product: Toobaloo (I have ...
1
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1answer
67 views

Showing order confirmation after online food ordering

I am developing an online food ordering platform. It has the following steps. 1. 1st Screen: Menu from where user add food to cart 2. Second Screen: Give payment info 3. 3rd Screen: Review and submit ...
1
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2answers
115 views

How to represent inhalation and exhalation periods with visual and audio during a breathing exercise?

I am thinking about designing a mobile application that would guide the user through a slow breathing technique. Typically, inhalation and exhalation would have a fixed duration of a few seconds each. ...
5
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2answers
125 views

How to handle undo when the change is not on screen

In user interfaces with any kind of toggleable or overlapping views, what is a good way to handle undo when the effect of undoing is not visible? For instance, in OS X Finder, if a user renames a ...
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2answers
208 views

Should bulk-editing functions be hidden until a table row is selected, or is there a better solution?

As an example, MailChimp displays subscriber lists in a table/data grid. Notice that while the user can select one or more rows using the check box at the left of each row, he doesn’t know what ...
2
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1answer
233 views

How to tell user there are no more results - infinite scroll

We display search results with mechanism similar to infinite scroll. The only difference is that you can see more results by clicking "Show more" button at the end of the list - no automatic loading ...
3
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2answers
199 views

Android: Guide user to pull to refresh

I am using SwipeRefreshLayout in an Android device. I would like a visual feedback so that the user can know there is a "pull to refresh" feature enabled. What would be the best method to do this?
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3answers
203 views

How to display time consuming action?

we got the requirement to provide a function which could be time consuming when the rule has to be applied (up to several minutes). I would like to indicate what causes the performance issue. Some ...
6
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12answers
488 views

Which words to use to motivate visitors to comment?

I'm trying to find the best words to motivate visitors to comment on my website (IT based blog/portal). Commenting rate is ~ 0.1% (1 comment per 1000 visitors). This is the default one (for Drupal): ...
2
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7answers
217 views

What kind of feedback is appropriate to inform the user that he's actually offline for a mobile app interface?

What kind of feedback is appropriate to inform the user that he's actually offline? I need the feedback to be simple, clear, understandable, user-friendly and corporate. But I don't know the best way ...
26
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1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

We are launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
2
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0answers
47 views

Guidance on “test and learn” / rapid feedback interface design?

Background We need to build a system that helps users understand the interconnection among related variables. A concrete example (not ours - but analogous) is the relationship among Temperature, ...
0
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1answer
54 views

Wikipedia UX - Paginated content appealing? [closed]

I would like to get feedbacks on the UI of the service. It provides 48000 public domain books and Wikipedia. The service called "Wikipedia for Readers" let the readers focus on one article, providing ...
2
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3answers
110 views

What is the best solution for a session timeout while in edit mode?

We have an enterprise web product that times-out after 15 minutes (for security reasons). We automatically log the user out if they don’t respond to the prompt to stay logged-in. What should we do if ...
2
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2answers
315 views

Should we tell users that a link or button will open in a new tab or window & how to do so?

I have encountered users (and myself) who feel that at times when clicking on links it can be surprising when things open in a new window or tab and they didn't expect that action. I believe it would ...
0
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2answers
411 views

Should disabled elements ever have pointer events?

Modern browsers have a CSS property called pointer-events which has a possible value of none. This value makes it so that no JavaScript listeners nor CSS pseudo classes fired by events (:hover, ...
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3answers
161 views

How to best collect Facebook username?

Situation I have a website that allows users to (mostly) anonymously send links to friends via a variety of methods, including a private Facebook message. This does not require logging in. I am ...
11
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6answers
2k views

Get User To Click The Feedback Button

We have an application (service) where most of our users are not the direct customer. Most of the users are contractors performing data entry and analysis using our software. We don't have direct ...
28
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5answers
2k views

At what point should an application change the cursor to an hourglass or display a progress bar?

Our WPF desktop application will be executing various tasks. In general, the average length of time for each task will range from basically instant to a few seconds or longer (possibly minutes). We ...
15
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8answers
2k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
5
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5answers
175 views

What is the best way to get good feedback on my designs from my team?

What is the best medium for getting feedback from my team? Sitting down with people is most helpful but takes most time. Sitting down with individuals gets high quality feedback but ends up with me ...
3
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3answers
74 views

How to deal with multiple feedbacks from a single action

This one is a bit tricky: I have to give the user 2 actions for every object on my app: Add to list and Feature (that's the best translation I could come up with). The problem is: Add to list adds an ...
18
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4answers
3k views

Colleagues drip-feeding me feedback from random users. What should I do?

I'm in the middle of a UX project, including on-site user tests. Colleagues are drip-feeding me ideas / suggestions / feedback etc from random users that I haven't tested. In some ways it's fair ...
0
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1answer
135 views

Is it a good idea to check if user has already registered an iCloud email and alert if they have?

I think checking coincidences between an user email with another email but with the @icloud.com extension would be a great feature to add on a registration process. This would be a great way to try ...
21
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7answers
2k views

How do you build empathy for users that you don't relate to?

I'm currently working on defining and improving the way my company handles customer feedback and, in particular, feature/improvement requests. One challenge I have is that I don't empathise with our ...
2
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4answers
85 views

Indicating the stages of loading in an app rather than just the word “Loading…”

If a process takes a long time to execute in a tablet app and the ui is blocked during this load time, is there any benefit to informing the user what is actually being performed, e.g the stage that ...
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2answers
228 views

Loading message

I have page that contains a list of tenants that are currently active. To add a new one, there is a link to a full page form that adds the new client to the list of active tenants. This operation ...
0
votes
1answer
295 views

Is the JIRA Issue Collector useful for collecting UI feedback? If so, any best practices? [closed]

In my company we use JIRA issues in each product function to track and manage our work. The UI designers also use this on a daily basis. While exploring, I came across a feature called Issue ...
1
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2answers
57 views

How to handle success feedback message for negative setting preferences?

For any settings/preference related changes (positive), we show a success message. We are using "success message text with light green box with green tick" placed on the top of the page for this. Our ...
1
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2answers
132 views

SMS: Confirm Opt Out

I am working on a SMS (text message) service. Customers will receive text alerts to important information. The message will inform the user they may reply "STOP" to opt out of future messages. This ...
1
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3answers
268 views

Difference between Notice and Info messages?

I designed a program that is used to send data through the socket. In each program action, I display a message about process state. I'm confused by when to display a Notice message or Info message. ...
14
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4answers
578 views

What do you call a form that changes based on users answers?

I am looking for what to call the UX idea of a form that changes based on the answers a user has entered. For example a web form that asks: Are you satisfied with your purchase? If you answer ...
2
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1answer
157 views

Delivering updates: Separate beta channel or staged rollouts?

Let's say I have a program with an automatic-updating feature. When I'm shipping a new update, I can do either of the following (or both): Provide a beta channel for advanced users to test the ...
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1answer
143 views

What would be the best way to display “Content submitted” confirmation message after an user posts a question / answer / comment?

Usually it is displayed similarly to this: [Your content has been submitted - System message] [Content - Copy of the content that will be visible] [Edit | Remove]
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2answers
163 views

How can I show 2 different products, see both of them but interact just with one first and THEN switch to another one?

Ok, this is my first question here, please forgive me for the long text :) Let's consider we have 2 products to show: product A and product B. They are the result of a process I asked someone else ...