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2
votes
3answers
61 views

The pitfalls of rewording common phrases such as 'FAQs'

Personally, I'm not too keen on the phrase 'Frequently Asked Questions' - I think more often than not it provides a negative connotation where one isn't warranted. Now obviously this is a very common ...
0
votes
3answers
139 views

How to display a long list of FAQ on a mobile app?

I am designing the FAQ page for a complex mobile application. Faqs can be more than 20 and text might be very long. I have tried to list them with an accordion solution first but it seems to be heavy ...
3
votes
5answers
167 views

Get people to read FAQ before contacting support

We need people to check the FAQ before contacting support. The current solution we are using is to name the entire section of the web page FAQ, even though it also contains a form to contact support ...
1
vote
1answer
171 views

Accordions or anchor links for grouped content?

I am torn between 2 UI patterns for how to present text content that is broken up into large chunks. This is a pattern I'd like to use across the site, so it could be for things like FAQs as well as ...