Frequently asked questions (FAQ) are listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic

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3answers
74 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
2
votes
3answers
86 views

The pitfalls of rewording common phrases such as 'FAQs'

Personally, I'm not too keen on the phrase 'Frequently Asked Questions' - I think more often than not it provides a negative connotation where one isn't warranted. Now obviously this is a very common ...
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votes
3answers
304 views

How to display a long list of FAQ on a mobile app?

I am designing the FAQ page for a complex mobile application. Faqs can be more than 20 and text might be very long. I have tried to list them with an accordion solution first but it seems to be heavy ...
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votes
5answers
225 views

Get people to read FAQ before contacting support

We need people to check the FAQ before contacting support. The current solution we are using is to name the entire section of the web page FAQ, even though it also contains a form to contact support ...
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vote
1answer
326 views

Accordions or anchor links for grouped content?

I am torn between 2 UI patterns for how to present text content that is broken up into large chunks. This is a pattern I'd like to use across the site, so it could be for things like FAQs as well as ...