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24
votes
11answers
2k views

How to design a great unboxing experience?

I'm looking for examples or case studies for designing a manual for a physical as well as a digital product. We have an app which needs to be controlled by a physical checklist. Now I'm starting to ...
11
votes
3answers
1k views

Should I capture exceptions and present a nice error page to hackers? [closed]

If a hacker is trying to hack, should I present a pretty error page or redirect somewhere instead of a generic/cryptic error? I feel that the hacker knows what they are doing, I know what they are ...
8
votes
6answers
792 views

Showing the full path to a folder when changing its name

I have a form where a user can enter a new name for a specific folder. The full folderpath is displayed on the form for informational purpose which leads to a problem. I don't want my form to expand ...
7
votes
4answers
374 views

Live preview - alternative to split screen

I am working on a playground for designers and front end developers. One of the features it has is the live preview. This means that while you are changing your html or css code you can preview the ...
7
votes
2answers
167 views

Is making an important action harder to find an effective practice, when trying to discourage its use?

The recent Android Gmail App is a perfect example of what I'm talking about (see screenshot below). When you open an email to view, Google has moved the Delete action into the sub-menu. In previous ...
7
votes
4answers
209 views

Introducing usability into a large Government organisation

I'm hoping you can help me. I've been allocated the role within my organisation to look at how we can improve the usability of our systems. I'm not from a UX background at all so this is proving quire ...
5
votes
1answer
99 views

Hungriness chart - where to find?

So, I have a funny, border-UX question... My friend will have a wedding soon. I'm the best man or whatever it's called - organizer. We'll have some users called guests. Some will travel a long way ...
5
votes
4answers
94 views

How do i balance MI requirements with the user experience?

Im designing an online form, to start the form, the user has to select between x3 options: (option 1) or (option 2) or (option 3) If the option 3 is selected, a lightbox appears to tell users they ...
4
votes
4answers
212 views

Is there a nice way to deal with geo-restricted access?

In a site which, by law (or otherwise?), cannot display certain content in a particular geographic region, what's a good way to deal with this? Hulu is pretty terrible (click here, seriously?): ...
4
votes
4answers
5k views

How to make the jump from Web/Graphic Designer to UX/UI Designer?

I've been on the hunt for a new job and am noticing the large ratio of UI/UX Design jobs vs. regular web design jobs. I really don't have any experience with UI/UX Design (unless you can count ...
3
votes
2answers
3k views

Pinterest: Can first time users understand “Repin” & “Like”? Why should'nt I simply “like” it as a behavioral attribute?

Similar to Twitter, where RT and Favorites are around - which in is an extension as in on Pinterest. But how often people to manage to understand stark differences on "Repin" and "Like" - If I repin ...
3
votes
2answers
338 views

Volunteer Work to get exposure to UX

I wanted to see what would be the best way to look for volunteer work so that I can get some exposure to UX. I want to know where designers such as yourself started looking for side project to get ...
2
votes
5answers
259 views

Should a 'Calculator' support '{' (curly braces) and '[' (box braces)

NOTE: I had originally asked this question on http://programmers.stackexchange.com/, but I had been asked to move it here. I am currently developing a Simplifier for a Calculator. This allows the ...
2
votes
2answers
177 views

Best way(s) to register a user, including a file upload on mobile [closed]

I'm creating a form for a site which requires, as part of the registration, the user to upload a file (a CV/ resume). I'm looking for suggestions on the best way to handle this, i.e what if they ...
2
votes
1answer
137 views

Two Factor Authentication (2FA) - Does this impair experience?

One of our products that we have built in our workplace is a dashboard where users can view their "big data", visually and broken down into digestible chunks. Recently, it has been suggested in a ...
2
votes
3answers
80 views

Hide feature until user reaches a level of experience, show them in disabled state, or show in full state?

I have a feature that only allow users to use it when they've already reached a level of experience in the app (similar to stackexchange, stackoverflow). Should I: hide it until they reach the ...
1
vote
4answers
940 views

Why do mobile apps use animated transitions?

So many mobile apps are using animated transitions (much like the web was using flash animations in the early 2000s). In a desktop internet browser, clicking a link on a web page takes you to the the ...
1
vote
2answers
100 views

Should I use multiple '*' when typing in one character?

I am designing a secure password login page. I am thinking about outputting multiple * for one typed character. For example: User types: a Password field shows: ****** My rationale for this is ...
1
vote
2answers
277 views

How do you write a UX “non-story” in agile - NOT a user story

My manager has asked me to create 1 or more UX stories for a project I'm about to begin. By a UX story, I'm not referring to the USER story (i.e. as an accountant I want to write checks so I can pay ...
1
vote
1answer
51 views

Using an icon to accompany text for better conversions

I have an add to cart button on my products page, and I am trying to decide if it is better to have an icon or not. This is what my current button looks like, but I see companies like Walmart just ...
1
vote
3answers
120 views

Should my Home insurance transactional site have a page footer?

Im designing a home insurance transactional journey (what the user sees after they select 'get a quote' from the product page). Should my x4 page journey (enter details, get quote, buy quote, view ...
1
vote
1answer
44 views

Is it good to put a player into detention (jail) or just kick the user from a server?

I am developing a game server in an open-world game where players can do whatever they want. Once however my staff encounters a rule breaker I advise them to, by their judgment on how bad it is, to ...
1
vote
2answers
130 views

what exactly do UX Designer mean in the web design field?

What I mean by this question is how can a person be an UX designer just by making a STATIC high fidelity mockup on a piece of software like "Photoshop" or "Sketch" or whatever. Does not the words ...
1
vote
1answer
77 views

what pros does the hidden menu have when it is used for DT users as well?

I knew that Square redesign had this kind of menu for desktop users as well and I found it odd and I still think that it is a strange solution. Now, I stumbled on this website that has the same kind ...
1
vote
1answer
53 views

How do I determine what type of Customer Experience map to use

I have done research online and there seems to be several different CX map structures. Some have steps at the top and then touch points along the left. How do I determine what CX map is suitable for ...
1
vote
1answer
130 views

UX & psychology [closed]

What, if any books / blogs or white papers are there for pyschology with UX? Mainly books that deal with principles such as scaricity, framing, authority & salience. Any help would be greatly ...
0
votes
4answers
115 views

How important is the status bar to a user of my application ?

I have been developing a couple of applications now and I have also come across the following issue multiple times: Can I omit/hide the status bar in my application throughout the whole application ? ...
0
votes
1answer
70 views

Drastic (promotional) design changes within the same website; recommendations on points to make to push back?

Am getting brought into a discussion where a Marketing team wants to have a big dedicated page with completely different branding colors to promote one section of a website (bold blacks and garish ...
0
votes
1answer
47 views

Is User Psychology similar to the use of empathy?

So I've been doing some read up about UX hoping to firm up my base as a UX practitioner and was just wondering and thinking if User Psychology is similar to the use of empathy. Understanding that a ...
0
votes
1answer
71 views

Alternative questions to the Net Promoter Score

There are some very detailed discussions about the validity of the NPS. But the take home message is that you can't really improve what you can't measure effectively, so it is still important to come ...
0
votes
1answer
97 views

Bringing experience to computer online store

I have suddenly realized that in my work I do usability and conversion optimization, but there is no experience in the sites I build. They are quite clear, simple, usable and business efficient, but, ...
0
votes
6answers
240 views

Splitting page layout

I'm working on a website for searching electronic projects. I'm considering two options: A user goes on my website and he gets redirected on the landing page. On the landing page, it says what he ...
0
votes
0answers
31 views

Best way to become more experienced in UX design? [duplicate]

Maybe you can help me choose the right steps to head my career in the right direction. I’ve worked the last ten years for a conservative IT company in the Netherlands where I did a lot of concept ...
0
votes
1answer
68 views

Difference between blocking and deleting?

I'm building a chat application and I'd like to give the users the ability to block and delete users, but I'm not entirely certain what their differences are. What is the typical "experience" a user ...
0
votes
2answers
63 views

Presenting an operation that is for one or many items

I have a couple of operations that can be performed on one or many items. I can't find anything better than using a drop-down list for each of these operations or is there a more user-friendly ...
0
votes
1answer
141 views

The right to remove an account, or change the username [duplicate]

The way web services handle account information, and allow (or disallow) account deletion, and respect their user's privacy is certainly a big part of the User Experience. As an experiment, I'm ...
-3
votes
2answers
115 views

How to create effective experiences/emotion to change punctured tyres for a car? [closed]

Keeping climate, location and gender into consideration, the mechanism of changing punctured tyres have not seen greater changes? Still it takes energy,effort and time, moreover awful experience ...