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23
votes
11answers
1k views

How to design a great unboxing experience?

I'm looking for examples or case studies for designing a manual for a physical as well as a digital product. We have an app which needs to be controlled by a physical checklist. Now I'm starting to ...
11
votes
3answers
1k views

Should I capture exceptions and present a nice error page to hackers? [closed]

If a hacker is trying to hack, should I present a pretty error page or redirect somewhere instead of a generic/cryptic error? I feel that the hacker knows what they are doing, I know what they are ...
8
votes
6answers
765 views

Showing the full path to a folder when changing its name

I have a form where a user can enter a new name for a specific folder. The full folderpath is displayed on the form for informational purpose which leads to a problem. I don't want my form to expand ...
7
votes
2answers
164 views

Is making an important action harder to find an effective practice, when trying to discourage its use?

The recent Android Gmail App is a perfect example of what I'm talking about (see screenshot below). When you open an email to view, Google has moved the Delete action into the sub-menu. In previous ...
7
votes
4answers
193 views

Introducing usability into a large Government organisation

I'm hoping you can help me. I've been allocated the role within my organisation to look at how we can improve the usability of our systems. I'm not from a UX background at all so this is proving quire ...
5
votes
4answers
291 views

Live preview - alternative to split screen

I am working on a playground for designers and front end developers. One of the features it has is the live preview. This means that while you are changing your html or css code you can preview the ...
5
votes
4answers
85 views

How do i balance MI requirements with the user experience?

Im designing an online form, to start the form, the user has to select between x3 options: (option 1) or (option 2) or (option 3) If the option 3 is selected, a lightbox appears to tell users they ...
4
votes
4answers
205 views

Is there a nice way to deal with geo-restricted access?

In a site which, by law (or otherwise?), cannot display certain content in a particular geographic region, what's a good way to deal with this? Hulu is pretty terrible (click here, seriously?): ...
4
votes
1answer
94 views

Hungriness chart - where to find?

So, I have a funny, border-UX question... My friend will have a wedding soon. I'm the best man or whatever it's called - organizer. We'll have some users called guests. Some will travel a long way ...
4
votes
4answers
2k views

How to make the jump from Web/Graphic Designer to UX/UI Designer?

I've been on the hunt for a new job and am noticing the large ratio of UI/UX Design jobs vs. regular web design jobs. I really don't have any experience with UI/UX Design (unless you can count ...
3
votes
2answers
3k views

Pinterest: Can first time users understand “Repin” & “Like”? Why should'nt I simply “like” it as a behavioral attribute?

Similar to Twitter, where RT and Favorites are around - which in is an extension as in on Pinterest. But how often people to manage to understand stark differences on "Repin" and "Like" - If I repin ...
3
votes
2answers
147 views

Volunteer Work to get exposure to UX

I wanted to see what would be the best way to look for volunteer work so that I can get some exposure to UX. I want to know where designers such as yourself started looking for side project to get ...
2
votes
5answers
192 views

Should a 'Calculator' support '{' (curly braces) and '[' (box braces)

NOTE: I had originally asked this question on http://programmers.stackexchange.com/, but I had been asked to move it here. I am currently developing a Simplifier for a Calculator. This allows the ...
2
votes
2answers
158 views

Best way(s) to register a user, including a file upload on mobile [closed]

I'm creating a form for a site which requires, as part of the registration, the user to upload a file (a CV/ resume). I'm looking for suggestions on the best way to handle this, i.e what if they ...
1
vote
4answers
637 views

Why do mobile apps use animated transitions?

So many mobile apps are using animated transitions (much like the web was using flash animations in the early 2000s). In a desktop internet browser, clicking a link on a web page takes you to the the ...
1
vote
2answers
167 views

How do you write a UX “non-story” in agile - NOT a user story

My manager has asked me to create 1 or more UX stories for a project I'm about to begin. By a UX story, I'm not referring to the USER story (i.e. as an accountant I want to write checks so I can pay ...
1
vote
1answer
41 views

How do I determine what type of Customer Experience map to use

I have done research online and there seems to be several different CX map structures. Some have steps at the top and then touch points along the left. How do I determine what CX map is suitable for ...
1
vote
1answer
39 views

what pros does the hidden menu have when it is used for DT users as well?

I knew that Square redesign had this kind of menu for desktop users as well and I found it odd and I still think that it is a strange solution. Now, I stumbled on this website that has the same kind ...
1
vote
1answer
126 views

UX & psychology [closed]

What, if any books / blogs or white papers are there for pyschology with UX? Mainly books that deal with principles such as scaricity, framing, authority & salience. Any help would be greatly ...
0
votes
1answer
29 views

Alternative questions to the Net Promoter Score

There are some very detailed discussions about the validity of the NPS. But the take home message is that you can't really improve what you can't measure effectively, so it is still important to come ...
0
votes
1answer
95 views

Bringing experience to computer online store

I have suddenly realized that in my work I do usability and conversion optimization, but there is no experience in the sites I build. They are quite clear, simple, usable and business efficient, but, ...
0
votes
0answers
14 views

Where to apply for making a complaint about Stack Exchange? [migrated]

I asked a question couple days ago on UX. Experinced members of here put my question "on hold" status because my question was "too broad". It was okay. I acknowledged it. ![info box][1] So I ...
0
votes
0answers
26 views

Best way to become more experienced in UX design? [duplicate]

Maybe you can help me choose the right steps to head my career in the right direction. I’ve worked the last ten years for a conservative IT company in the Netherlands where I did a lot of concept ...
0
votes
1answer
33 views

Difference between blocking and deleting?

I'm building a chat application and I'd like to give the users the ability to block and delete users, but I'm not entirely certain what their differences are. What is the typical "experience" a user ...
0
votes
0answers
21 views

How do you gain experience in UX for someone with no prior knowledge? [duplicate]

I'm a computer science major almost done with my degree and I've always found the position of UX design intriguing. Not so much, the graphics/icons, but where things should go and why in order to make ...
0
votes
2answers
55 views

Presenting an operation that is for one or many items

I have a couple of operations that can be performed on one or many items. I can't find anything better than using a drop-down list for each of these operations or is there a more user-friendly ...
0
votes
1answer
103 views

The right to remove an account, or change the username [duplicate]

The way web services handle account information, and allow (or disallow) account deletion, and respect their user's privacy is certainly a big part of the User Experience. As an experiment, I'm ...
0
votes
2answers
66 views

Should my Home insurance transactional site have a page footer?

Im designing a home insurance transactional journey (what the user sees after they select 'get a quote' from the product page). Should my x4 page journey (enter details, get quote, buy quote, view ...
-3
votes
2answers
107 views

How to create effective experiences/emotion to change punctured tyres for a car? [closed]

Keeping climate, location and gender into consideration, the mechanism of changing punctured tyres have not seen greater changes? Still it takes energy,effort and time, moreover awful experience ...