Handling and explaining errors gracefully so as to have the least negative impact on a user's experience and workflow.

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9
votes
3answers
689 views

Messaging a user success and error messages at the same time

There's a screen in our app where the user performs a batch action to list some products on their online store. In the UI, they select the products from a list and click a 'list' button. During this ...
2
votes
2answers
87 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
11
votes
3answers
9k views

What's the Android recommendation for error handling

I'm looking through the Android UX design docs, and I'm not finding an article for best practices around error handling. The type of errors I'm concerned with are limited functionality due to no ...
10
votes
2answers
437 views

Choosing appropriate words for error levels

I develop an open-source, system monitoring tool, ServiceMon, and I'd really appreciate some help choosing the right words to use for a feature. The state of the system that is being monitored is ...
8
votes
7answers
1k views

How to indicate a form-field error?

I have two candidates for indicating that a form field is in an error state. Option 1 Option 2 Should the error icon be in the field, or next to the label? Or something else? Or does it not ...
15
votes
3answers
2k views

Should we be optimistic or pessimistic with UI updates on AJAX requests?

We are discussing in our team how best to handle UI updates after a user does something to cause an AJAX request to the server. Here are options we are considering: Instantly update the UI and add/...
40
votes
4answers
52k views

How to create a useful 500 internal server error page

I'm trying to create a useful HTTP Error 500 Internal server error page and the recommendations I have found and the live examples I have stumpled upon use a very simple layout. They basically include:...
6
votes
3answers
194 views

How do I inform the user a component has stopped working?

This is my design challenge: The idea is to have a separate component integrated into a website, displaying data retrieved from another system. When a problem occurs with this other system, we are ...
10
votes
2answers
3k views

Is there a standard for the frequencies and or duration used for beeps?

Is there a standard for the frequencies and or duration used for error or alert beeps? When I hear a ding or bing sound, I sometimes find that the frequency of the tone is too high or low (in my ...
31
votes
8answers
23k views

How to tell the user his login credentials are incorrect?

When a user has entered incorrect details into a login form, is it better to tell them: The username or password you have entered is invalid. or The user name you have entered is invalid (for ...
3
votes
4answers
237 views

Positive connotation Icon for number of errors

We have a game where we need to count number of errors as performance criteria. We are looking for a way to positively note the scores. One idea was to make an association to golfing by naming it ...