information displayed when an unexpected condition occurs, usually on a computer or other device

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1
vote
1answer
84 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
1
vote
2answers
291 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
5
votes
2answers
106 views

Form validation - When should error messages be triggered?

I'm working on a registration form with real-time inline validation. I'm wondering when we should trigger error messages: before, when the field is in focus and until the user has entered a valid ...
0
votes
0answers
19 views

Disabling main call to action on signup form [duplicate]

I am working on a sign up form that contains 5 fields - I am sorry, it's too much but those are the business requirements.. I though a good option to keep an optimal UX is to display errors as the ...
5
votes
2answers
87 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
2
votes
2answers
93 views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
0
votes
1answer
23 views

What are the resources for list of error messages in case of failed transaction on eCommerce website? [closed]

Being the only UX guy in my company, my management wants me to write error messages for their customers. Dev team is really very very bad when it comes to writing and they will just say ...
17
votes
7answers
2k views

Is it worth having custom 404 pages for different features of a web app?

We've seen a lot of beautiful custom error pages for server errors such as 404 and 503, but it seems like each site or app has just has one for whatever page you cannot reach. Is it in anyway ...
2
votes
4answers
89 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
3
votes
2answers
46 views

“Invalid” vs. “Not Recognized” (vs. other?)

Let's say that we have a form which asks the user for some sort of tracking code for a package. So the user enters 33763, but there is no package with code 33763 in the system. As we always do, we ...
35
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
1
vote
1answer
115 views

What are the most common mistakes people make when entering their e-mails in a form?

I want to write some quite specific error messages for an e-mail form field in order for people to find out what they did wrong more quickly. – What are the most common mistakes people make when ...
0
votes
0answers
23 views

What is the best feedback for a generic error? [duplicate]

What error message can I use instead of the following: "Oops! Something's wrong.. Sorry!" "An error occurred." We are developing a business web app so I need something that's not too casual. Thanks ...
1
vote
1answer
101 views

What to do when (phone) storage is full?

My team is working on a (phone) app which continually logs data to the internal storage or SD card. This data is periodically sent to a server. (No worries - this is not spyware, and the users are ...
1
vote
3answers
211 views

Should I throw an error or a info message when a form fails to submit because of user error?

I have a form where the user can add a drink recipe. There's a couple of details that needs to be provided in order to successfully add a new drink to the database a unique name at least one ...
13
votes
8answers
2k views

Why are error codes on websites shown as “404 Not Found” [duplicate]

Most error pages on websites display http status codes in messages. Eg - "404 Not Found" Is that status code really helpful for a user? A previous question asked Are HTTP error codes ...
6
votes
5answers
313 views

Should a user be prevented from making an invalid selection or denied with an error message after the fact?

In my UI, there is an icon for ‘Open File’. When user clicks this icon, a normal file browser window opens. The user selects a file by browsing through the computer. The user should only select ...
0
votes
2answers
221 views

Bad error message for required field: “Please enter value”

I just watched someone struggle with a form. The form was part of a normal online shop. It had reloaded after submitting, annotating the required field for the phone number with a red text above, ...
0
votes
1answer
59 views

What is the good wording and place for file size error message? [closed]

What would be a good wording and place on the form for file type error message? I am especially interested in the case when a user may not understand clearly the difference between file types.
17
votes
3answers
5k views

Recommendations for good resources on writing good error messages

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...
28
votes
9answers
14k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
34
votes
11answers
10k views

Using funny error messages in Finance

Currently I'm working on a branch banking application which is going to be used for all banking transactions such as Money deposit, EFT but also Campaign Management etc. (Some user roles are directly ...
1
vote
2answers
114 views

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app?

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app? Problems that may happen: Invalid/Incorrect email Wrong mail/password Connection errors
407
votes
15answers
53k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
3
votes
2answers
166 views

Enable Button Only to Give an Error? Or Show a Mysterious Disabled Button?

Currently our system is limited in that we only allow documents to be downloaded and not folders. Eventually we will allow the download of folders, but not in the immediate future. So right now if ...
1
vote
3answers
92 views

Can errors be too simplified/generic (even for non-technical users)?

I was using a very popular application today and something about its behavior baffled me. A core feature wasn't working and there was a very short error message that simply expressed the fact that ...
3
votes
3answers
89 views

How much information should you show the user when his input is invalid?

Assume you have a website that makes several checks on user-generated input. A few examples example from my current assignment: the Belgian version of an SSN is validated using the user date of ...
58
votes
7answers
12k views

Should I show the troll that I know he's trolling?

I'm building an online store that has many features and functions. Whenever a user interacts with the site a notification is shown. These notifications should give the user a response to his action ...
95
votes
17answers
26k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
0
votes
3answers
578 views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special ...
2
votes
1answer
82 views

error prevention: link a Checkbox with its textfield

Right now I am developing a Fragment for an Android application in a university course and I am facing a usability problem, where I and my fellow students can't really find a good solution. The ...
1
vote
1answer
110 views

How do I politely ask the user to refresh after concurrent editing has occurred?

I know this situation is not ideal but cannot be avoided. I have a website database system where a user can choose from a list and display information, edit it and then save it. During the time a ...
3
votes
6answers
132 views

a way to inform user about a failed paste operation

In my application if the user tries to press CTRL + V to paste something with nothing really in the clipboard .I wish to inform the user about the same meaning a informative message saying that ...
0
votes
2answers
97 views

Is it OK to show server errors in modal dialogs?

I read this question that suggests that modals are disruptive, but I want to know if they are good to use with server errors, when the user has finished their task. Thanks
2
votes
3answers
214 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
0
votes
2answers
273 views

Alternative to modal error messages with only one button

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is based on modal dialogs. But we have a lot of errors like "You ...
4
votes
4answers
273 views

Error handling - what to do with large error list?

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is only based on modal dialogs. But some of the messages contain ...
1
vote
1answer
58 views

How to communicate errors on some items to user when performing a bulk operation?

We're currently working on a desktop application which allows users to select up to 20 documents at once to perform operations such as delete, create PDF, email a copy etc. As part of this, we're ...
-3
votes
1answer
126 views

Correct way to display parse exception

Te app has 3 tabs. The firs two tabs show the downloaded content and the last tab displays the sqlite database, so it doesn't depend on internet connection. Sometimes the server can't send correct ...
1
vote
1answer
145 views

Wording to explain why our app is refusing to run on a jailbroken (hacked) iOS device

When our app detects it is running on an iOS device that has been jailbroken (hacked to circumvent Apple's App Store and the In-App Purchase payment system), we replace our usual user-interface with a ...
0
votes
2answers
80 views

To say “Click Ok to”

My question is very simple: Should an error message that is shown in javascript:confirm be like this: "This invoice does not have taxes. Click OK to continue and Cancel to add them" or like this? ...
19
votes
5answers
1k views

Is giving users false assurance a good thing?

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist One ...
0
votes
3answers
52 views

Unknown page - what to do? Error or default (omision) page?

I'm currently working on a webpage whose links work as index.php?do=buy, ?do=sell, ?do=catalog, etc. However, I stopped for a second, and thought: what if someone changes it? (?do=idontexist) What ...
0
votes
1answer
182 views

Error message text/buttons?

I have an iOS app where users can save contacts. There is a minimum of first name and last name to save, so when they try to save without filled out all the required fields, an alerts pops up that ...
49
votes
5answers
6k views

Why is blue used as a background color to indicate no signal?

To my knowledge most projectors' "No Signal" screen uses a blue background: This might also apply to the legendary Blue Screen of Death So why is blue the color of choice for such error ...
5
votes
2answers
274 views

“soft” error messaging. Is that a thing? Precedence?

We're on a project where the concept of a 'soft' error for a web form came up. It's an interesting idea, but I can't actually think of an example of it being used in the past, so perhaps it's not a ...
7
votes
5answers
4k views

Where is the best place to show validation/error messages in a form? [duplicate]

Where is the best place to show validation/error messages in a form? Beside a field? underneath a field? Reserve an area on the top/bottom of the page, and show any error/successful message there?
1
vote
3answers
99 views

Should there be a refresh button if a page automatically refreshes once network is available?

I have a view in my iOS app that displays an error if there is no internet connection. Upon detecting a working internet connection, the page will automatically refresh. Is there any point to having a ...
5
votes
4answers
2k views

How do I best tell a user that his/her account will be locked if they enter the wrong credentials too many times?

We are going to add an additional layer of security to our product by locking user accounts for a short period of time (configurable in the product, but probably 5-10 minutes) when a user has tried to ...