information displayed when an unexpected condition occurs, usually on a computer or other device

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3
votes
4answers
61 views

a way to inform user about a failed paste operation

In my application if the user tries to press CTRL + V to paste something with nothing really in the clipboard .I wish to inform the user about the same meaning a informative message saying that ...
1
vote
1answer
61 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
0
votes
2answers
48 views

Is it OK to show server errors in modal dialogs?

I read this question that suggests that modals are disruptive, but I want to know if they are good to use with server errors, when the user has finished their task. Thanks
379
votes
15answers
49k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
2
votes
3answers
78 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
0
votes
1answer
57 views

How do I politely ask the user to refresh after concurrent editing has occurred?

I know this situation is not ideal but cannot be avoided. I have a website database system where a user can choose from a list and display information, edit it and then save it. During the time a ...
0
votes
2answers
54 views

Alternative to modal error messages with only one button

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is based on modal dialogs. But we have a lot of errors like "You ...
3
votes
4answers
152 views

Error handling - what to do with large error list?

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is only based on modal dialogs. But some of the messages contain ...
1
vote
1answer
38 views

How to communicate errors on some items to user when performing a bulk operation?

We're currently working on a desktop application which allows users to select up to 20 documents at once to perform operations such as delete, create PDF, email a copy etc. As part of this, we're ...
78
votes
17answers
15k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
-3
votes
1answer
68 views

Correct way to display parse exception

Te app has 3 tabs. The firs two tabs show the downloaded content and the last tab displays the sqlite database, so it doesn't depend on internet connection. Sometimes the server can't send correct ...
0
votes
2answers
162 views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special ...
1
vote
1answer
77 views

Wording to explain why our app is refusing to run on a jailbroken (hacked) iOS device

When our app detects it is running on an iOS device that has been jailbroken (hacked to circumvent Apple's App Store and the In-App Purchase payment system), we replace our usual user-interface with a ...
13
votes
8answers
2k views

Why are error codes on websites shown as “404 Not Found” [duplicate]

Most error pages on websites display http status codes in messages. Eg - "404 Not Found" Is that status code really helpful for a user? A previous question asked Are HTTP error codes ...
0
votes
2answers
69 views

To say “Click Ok to”

My question is very simple: Should an error message that is shown in javascript:confirm be like this: "This invoice does not have taxes. Click OK to continue and Cancel to add them" or like this? ...
19
votes
5answers
997 views

Is giving users false assurance a good thing?

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist One ...
0
votes
3answers
45 views

Unknown page - what to do? Error or default (omision) page?

I'm currently working on a webpage whose links work as index.php?do=buy, ?do=sell, ?do=catalog, etc. However, I stopped for a second, and thought: what if someone changes it? (?do=idontexist) What ...
0
votes
1answer
145 views

Error message text/buttons?

I have an iOS app where users can save contacts. There is a minimum of first name and last name to save, so when they try to save without filled out all the required fields, an alerts pops up that ...
47
votes
5answers
6k views

Why is blue used as a background color to indicate no signal?

To my knowledge most projectors' "No Signal" screen uses a blue background: This might also apply to the legendary Blue Screen of Death So why is blue the color of choice for such error ...
5
votes
2answers
198 views

“soft” error messaging. Is that a thing? Precedence?

We're on a project where the concept of a 'soft' error for a web form came up. It's an interesting idea, but I can't actually think of an example of it being used in the past, so perhaps it's not a ...
6
votes
5answers
1k views

Where is the best place to show validation/error messages in a form? [duplicate]

Where is the best place to show validation/error messages in a form? Beside a field? underneath a field? Reserve an area on the top/bottom of the page, and show any error/successful message there?
1
vote
3answers
71 views

Should there be a refresh button if a page automatically refreshes once network is available?

I have a view in my iOS app that displays an error if there is no internet connection. Upon detecting a working internet connection, the page will automatically refresh. Is there any point to having a ...
5
votes
4answers
1k views

How do I best tell a user that his/her account will be locked if they enter the wrong credentials too many times?

We are going to add an additional layer of security to our product by locking user accounts for a short period of time (configurable in the product, but probably 5-10 minutes) when a user has tried to ...
0
votes
2answers
92 views

When do we ask the user to try again on form input error?

I have a form whereby users are required to fill up several fields. Upon validation error, error messages would be shown. Example: The selected location is out of range. Please try again. The area ...
0
votes
3answers
178 views

Are my Sign Up form error messages correct?

I just got done with my Sign Up form set up for my File Sharing & Hosting service and now I'm at a point where I'm developing the returning of form errors. There are 6 fields, and they are all ...
1
vote
1answer
45 views

How should I formulate a validation error message for a number field?

How should I formulate a validation error message for a number field? A number is expected. A number is required. The value should be a number. Number is not valid. Invalid number. Value is not a ...
3
votes
2answers
81 views

How should an error message explain to users that they input the wrong URI scheme?

On my site, users can add a link to a website. The validation checks if it has a scheme (e.g. http, ftp). If it has no scheme, it adds 'http'. But what if the user enters an ftp link, for example? I'm ...
23
votes
2answers
5k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
0
votes
2answers
59 views

Opting In/Out Error Handling in Mobile

Designing a settings screen in an app, which involve user opting in or out of marketing from app and/or website and sync across devices. The issue I am having is handling an error if the user opts out ...
6
votes
2answers
465 views

Benefit of custom 404 error screens on website

Are there any UX studies on whether custom 404's and the like benefit or enrich the experience of the end user? Some good examples below, I was thinking the wording might be more relevant in this ...
28
votes
8answers
8k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
1
vote
2answers
155 views

Should I show a customer granular credit card errors?

When credit cards are declined, our gateway usually provides a useful reason: insufficient funds, CVV mismatch, invalid card number, etc. Should we show this to the user? Or should we just show a ...
1
vote
2answers
177 views

Should I throw an error or a info message when a form fails to submit because of user error?

I have a form where the user can add a drink recipe. There's a couple of details that needs to be provided in order to successfully add a new drink to the database a unique name at least one ...
2
votes
1answer
172 views

How might Windows show a loading status instead of just freezing?

Every now and then, you'll have a bunch of desktop applications open in Windows. Let's say you have a word processor, a web browser, a music player, and video game open simultaneously. All of these ...
2
votes
2answers
117 views

Can I ask a user to provide Mandatory description of the error?

In my app when an unhandled error occurs a popup window opens. It has a field to add additional info but it's optional. This is completely anonymous. Due to security issues I cannot use a stack-trace ...
2
votes
3answers
132 views

Should I warn that drop down filters are mandatory?

When dealing with various drop down list of options, with one acting as a filter to another and the last one being the desired option per se, it is more advisable to treat all drop downs as obligatory ...
3
votes
2answers
127 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
-2
votes
1answer
3k views

Form validation best practice using Twitter Bootstrap when input fields close each other

I am programmer not designer nor ux designer. So, I am using Twitter Bootstrap framework for design the page with input elements on it. Basic requirement for my form is - It should fit into 1024x768 ...
1
vote
1answer
88 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
10
votes
6answers
847 views

Should we avoid negative words when writing error messages?

Does the use of words such as 'fail', 'wrong', 'incorrect' and 'invalid' have a sufficiently negative impact on a users frame of mind to warrant the prohibition of their inclusion in the error ...
2
votes
1answer
447 views

Design pattern for handling network connection errors

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...
4
votes
2answers
175 views

Best practices for data file upload error handling

I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...
3
votes
1answer
68 views

What is the best way to convey to a user a reason for failure using an icon?

I have a scenario where the user needs to test a connection by clicking on a button. Once clicked, they will be provided one of the follow results: successful (check mark icon) and failed (red x icon) ...
2
votes
3answers
144 views

Changing error message colours on different backgrounds

On our site, we have different backgrounds colours for various forms, and the designers have assigned different colours for the error messages, depending on the background. I was wondering whether ...
11
votes
5answers
1k views

What will be the Best notifications and error messages?

As a UI architect, I am always wondering about the best format to display errors and notifications to users. Which of the following examples is the best format? Name is required Name cannot be ...
1
vote
1answer
205 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
2
votes
2answers
140 views

What's reasonable time lag before displaying a timeout message?

We're developing an online application and wondered what is the average/expected/reasonable about of time to make the user wait after form submission before we say "Hey sorry, we think there's a ...
8
votes
3answers
379 views

What's the best way to handle unexpected application errors?

I know, i know, we should aim to handle all exceptions, but for those moments when it's just impossible... I thought of something like this: download bmml source – Wireframes created with ...
0
votes
2answers
181 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
3
votes
1answer
148 views

Number of error messages to display

This question is related more to a server side error such as a timeout or a database not being reached rather than a user error or validation problem. Let's say we have a web page which pulls data ...