information displayed when an unexpected condition occurs, usually on a computer or other device

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2answers
543 views

Should I show a customer granular credit card errors?

When credit cards are declined, our gateway usually provides a useful reason: insufficient funds, CVV mismatch, invalid card number, etc. Should we show this to the user? Or should we just show a ...
1
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1answer
145 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
1
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2answers
43 views

Displaying multiple validation messages

Let's say my password field has the following validations (not limited to) on my Sign Up form, Password length should be 6-12 characters. Password must contain at least 1 number. Password must ...
1
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3answers
205 views

How to illustrate a “saved, but incomplete” state

Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name. Each section will experience 5 states: unsaved edit(s) ...
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2answers
330 views

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app?

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app? Problems that may happen: Invalid/Incorrect email Wrong mail/password Connection errors
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1answer
149 views

How do I politely ask the user to refresh after concurrent editing has occurred?

I know this situation is not ideal but cannot be avoided. I have a website database system where a user can choose from a list and display information, edit it and then save it. During the time a ...
1
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2answers
371 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
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2answers
246 views

Should an application apologize for an error that's not actually the fault of the application itself? [duplicate]

For example, imagine if your web application offered inline installation of a Chrome extension. If that installation should fail because of an issue with the Chrome Web Store or Chrome itself, you're ...
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2answers
30 views

Positioning and using a prompt / instruction / error line?

I'm working on a complex GUI where new users are common and so there is a line that either gives instructions, prompts you with information after you select a button that causes a reaction, or prompts ...
1
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3answers
79 views

Messaging After Submitting Form Where no Values Have Changed

What is the best messaging for when a user submits a form to update some fields e.g. such as in a user profile, etc. but no values were changed. In my situation, nothing gets updated in the DB when ...
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2answers
190 views

Should an “unsaved changes” dialog in a web app contain a “save” option?

When a user makes some changes in a web app and tries to navigate away without saving them, a dialog appears as a confirmation/warning message. There are two approaches to these dialogues. Sometimes ...
1
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1answer
50 views

Would an item list be better than a wall of text in this error message?

Consider the error message: I am surprised that Google decided to have it this way because I assume that people wouldn't rather be eager to read nine lines of text with no typography (nothing ...
1
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1answer
62 views

What is the best way to convey duplicate content or task already exists message?

App context is a simple todo task app. So, what would be the best way to convey to the user the task already exists on the list? Basically, I want to keep the message and prompt as humorous and less ...
1
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1answer
120 views

What to do when (phone) storage is full?

My team is working on a (phone) app which continually logs data to the internal storage or SD card. This data is periodically sent to a server. (No worries - this is not spyware, and the users are ...
1
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1answer
75 views

How to communicate errors on some items to user when performing a bulk operation?

We're currently working on a desktop application which allows users to select up to 20 documents at once to perform operations such as delete, create PDF, email a copy etc. As part of this, we're ...
1
vote
1answer
258 views

How should I formulate a validation error message for a number field?

How should I formulate a validation error message for a number field? A number is expected. A number is required. The value should be a number. Number is not valid. Invalid number. Value is not a ...
1
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1answer
109 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
1
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3answers
237 views

Should I throw an error or a info message when a form fails to submit because of user error?

I have a form where the user can add a drink recipe. There's a couple of details that needs to be provided in order to successfully add a new drink to the database a unique name at least one ...
1
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2answers
142 views

A proper message for re-try

I am implementing a 're-try' feature on a P2P utility for the situation where the connection is broken, but I don't know what message is appropriate. The problem is, the re-try can only be initiated ...
1
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4answers
160 views

Should you clear user errors when the error is perceived as fixed or when it is confirmed as fixed?

When a website or application has user input controls that validates the input, the user is (usually) notified in one way or another if the input doesn't meet the requirements. Eg. incorrect email ...
1
vote
1answer
94 views

How to display two different responses (together on the same screen) to a single request

I'm designing the interface for a software for digital signing (with legal value in Italy). The software has a function to verify if the sign is valid and I could have more than a single response. ...
1
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2answers
634 views

How should I present an error message to iOS users?

I'm working on an iOS 8 iPhone app and I'm looking for a way to present an error message to the user like You're offline, please check your network settings. that goes away after a few seconds. What ...
0
votes
2answers
2k views

Bad error message for required field: “Please enter value”

I just watched someone struggle with a form. The form was part of a normal online shop. It had reloaded after submitting, annotating the required field for the phone number with a red text above, ...
0
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2answers
98 views

To say “Click Ok to”

My question is very simple: Should an error message that is shown in javascript:confirm be like this: "This invoice does not have taxes. Click OK to continue and Cancel to add them" or like this? ...
0
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3answers
269 views

Are my Sign Up form error messages correct?

I just got done with my Sign Up form set up for my File Sharing & Hosting service and now I'm at a point where I'm developing the returning of form errors. There are 6 fields, and they are all ...
0
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3answers
1k views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special ...
0
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1answer
183 views

Notification display time

What is the "thumbs up" duration time for displaying notification? Context: mobile app which is a client for the REST web service. I'd like to show error notification for cases when connection is ...
0
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2answers
222 views

Is it OK to show server errors in modal dialogs?

I read this question that suggests that modals are disruptive, but I want to know if they are good to use with server errors, when the user has finished their task. Thanks
0
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2answers
576 views

Alternative to modal error messages with only one button

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is based on modal dialogs. But we have a lot of errors like "You ...
0
votes
1answer
216 views

Error message text/buttons?

I have an iOS app where users can save contacts. There is a minimum of first name and last name to save, so when they try to save without filled out all the required fields, an alerts pops up that ...
0
votes
2answers
150 views

When do we ask the user to try again on form input error?

I have a form whereby users are required to fill up several fields. Upon validation error, error messages would be shown. Example: The selected location is out of range. Please try again. The area ...
0
votes
2answers
56 views

What would be a user-friendly error message for HTTP request timeout?

We have a HTTP request timeout implemented in our mobile app, and we display an error popup when the response doesn't come on time (we will put the timeout somewhere between 30 and 60 seconds). I ...
0
votes
2answers
30 views

Handing Maximum Limit of Object Creation in Nested Object Form

Assume a scenario where you can multiple projects under each course object. There is a nested object creation form like the one below Given the maximum limit of 5 Projects. Which is a better ...
0
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1answer
112 views

How to position page-level error message?

User fills out this page and hits Save. The page has multiple errors, some on Tab one, others on Tab two. What's the best way to present a page-level error message explaining that user should ...
0
votes
1answer
103 views

What are the resources for list of error messages in case of failed transaction on eCommerce website? [closed]

Being the only UX guy in my company, my management wants me to write error messages for their customers. Dev team is really very very bad when it comes to writing and they will just say ...
0
votes
1answer
104 views

What is the good wording and place for file size error message? [closed]

What would be a good wording and place on the form for file type error message? I am especially interested in the case when a user may not understand clearly the difference between file types.
0
votes
3answers
106 views

Unknown page - what to do? Error or default (omision) page?

I'm currently working on a webpage whose links work as index.php?do=buy, ?do=sell, ?do=catalog, etc. However, I stopped for a second, and thought: what if someone changes it? (?do=idontexist) What ...
0
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1answer
56 views

Related inputs workflow

This is the feature I need: Think of yourself as a part time employee. You are allowed to enter up to 2 time intervals to specify your availability for the day. So there are 4 ...
0
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1answer
76 views

How to enter separate amounts then give feedback if the total meets a given amount?

case: During an ordering process, the user should be able to divide a given amount of money into a '1 to infinite' number of pots. So the sum of everything should be exactly the same when the step is ...
0
votes
2answers
34 views

Providing feedback on copy / paste functionality

I'm working on a set of applications, one of which is a JS based web app, and the other of which is a desktop standalone application. Due to security issues, browsers won't allow users to copy to ...
0
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0answers
29 views

How to deal with conflicting resource usage concerning repeating events?

We are working on a room booking calendar which allows users to set repeating events. Imagine a scenario where there are 2 repeating events which repeat for quite a long time but they conflict on some ...
0
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2answers
124 views

Opting In/Out Error Handling in Mobile

Designing a settings screen in an app, which involve user opting in or out of marketing from app and/or website and sync across devices. The issue I am having is handling an error if the user opts out ...
0
votes
3answers
385 views

How to handle user input error handling on signup form [duplicate]

I'm designing a signup form and got stuck in a ux discussion on how to handle user input error handling. Which would you prefer of the following two scenarios? Or is there a third, better option? ...
-1
votes
4answers
87 views

Breaking down everything on a single error, or just break down that part? [closed]

In PHP, if a module of your site has a problem, you can turn off error messages, so that only that module won't be displayed. This means for example, if you have a weblog based on PHP, and archive ...
-3
votes
1answer
4k views

Form validation best practice using Twitter Bootstrap when input fields close each other

I am programmer not designer nor ux designer. So, I am using Twitter Bootstrap framework for design the page with input elements on it. Basic requirement for my form is - It should fit into 1024x768 ...