information displayed when an unexpected condition occurs, usually on a computer or other device

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2
votes
3answers
247 views

Should 404 page redirect to an error page?

Suppose user hits a dead link /foo. I have two options. I can respond with the 404 HTTP status, X-Robots-Tag: noindex and display a custom error message to the user. Or, I can redirect user with ...
2
votes
3answers
155 views

Should I warn that drop down filters are mandatory?

When dealing with various drop down list of options, with one acting as a filter to another and the last one being the desired option per se, it is more advisable to treat all drop downs as obligatory ...
2
votes
3answers
170 views

How do you process the errors in your applications?

I have a new application with a status bar that I want to use to display the errors that occur but only as long as they're relevant. For example if the user clicks on a button to do an operation and ...
2
votes
7answers
187 views

Canceling/limiting a user's search

I'm developing a reporting application where a user can make some searches on our database against an extremely large data set and display them in a table on a web page. One of the searches has the ...
2
votes
2answers
128 views

Can I ask a user to provide Mandatory description of the error?

In my app when an unhandled error occurs a popup window opens. It has a field to add additional info but it's optional. This is completely anonymous. Due to security issues I cannot use a stack-trace ...
2
votes
2answers
83 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
2
votes
1answer
86 views

error prevention: link a Checkbox with its textfield

Right now I am developing a Fragment for an Android application in a university course and I am facing a usability problem, where I and my fellow students can't really find a good solution. The ...
2
votes
3answers
255 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
2
votes
1answer
804 views

Design pattern for handling network connection errors

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...
2
votes
4answers
145 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
2
votes
2answers
245 views

What's reasonable time lag before displaying a timeout message?

We're developing an online application and wondered what is the average/expected/reasonable about of time to make the user wait after form submission before we say "Hey sorry, we think there's a ...
2
votes
2answers
126 views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
2
votes
3answers
478 views

What is the best approach to disallow an empty search?

I want to disallow users from searching without a query string (at least one character). To achieve this, I tried to disable the search submit button when the search box is empty, and restoring the ...
2
votes
1answer
175 views

Displaying and logging random series of words instead of cryptic error codes [closed]

I looking for an article that I read once but cannot find now. The author described his approach for error messages: instead of displaying (and logging) a code (e.g. 987345345EXRTET), he would always ...
2
votes
2answers
130 views

Replace polling with clever simulation

On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
2
votes
1answer
193 views

How might Windows show a loading status instead of just freezing?

Every now and then, you'll have a bunch of desktop applications open in Windows. Let's say you have a word processor, a web browser, a music player, and video game open simultaneously. All of these ...
2
votes
3answers
172 views

Guiding the user through your page

We have a simple administrative page for managing stores open and close dates. Upon initial rendering, the page is readonly. Checking a box labeled edit in the top right of the page, enables the ...
2
votes
3answers
185 views

Changing error message colours on different backgrounds

On our site, we have different backgrounds colours for various forms, and the designers have assigned different colours for the error messages, depending on the background. I was wondering whether ...
2
votes
2answers
181 views

What to present when wrong log in information entered [duplicate]

In my sign in page I made it so that the page doesn't need to reload when the wrong password is typed (similar to Google's). What should happen when the wrong password is typed? Right now I have text ...
1
vote
3answers
96 views

Can errors be too simplified/generic (even for non-technical users)?

I was using a very popular application today and something about its behavior baffled me. A core feature wasn't working and there was a very short error message that simply expressed the fact that ...
1
vote
5answers
390 views

A shorter but meaningful validation message for “This email is already subscribed”

What are the shorter, meaningful message for "This email is already subscribed"/ "This email is already register" What is good ? "This email is used" "This email is existed" "This ...
1
vote
2answers
327 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
1
vote
3answers
257 views

Multiple Page Forms: Validate on every page or only on the last page?

We have a form that spans 3 pages (has steps 1 to 3). Currently, we allow them to skip required data because they may want to do Step 2 first before they feel like filling out Step 1 form. Our forms ...
1
vote
1answer
166 views

Wording to explain why our app is refusing to run on a jailbroken (hacked) iOS device

When our app detects it is running on an iOS device that has been jailbroken (hacked to circumvent Apple's App Store and the In-App Purchase payment system), we replace our usual user-interface with a ...
1
vote
3answers
100 views

Should there be a refresh button if a page automatically refreshes once network is available?

I have a view in my iOS app that displays an error if there is no internet connection. Upon detecting a working internet connection, the page will automatically refresh. Is there any point to having a ...
1
vote
2answers
384 views

Should I show a customer granular credit card errors?

When credit cards are declined, our gateway usually provides a useful reason: insufficient funds, CVV mismatch, invalid card number, etc. Should we show this to the user? Or should we just show a ...
1
vote
1answer
108 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
1
vote
2answers
151 views

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app?

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app? Problems that may happen: Invalid/Incorrect email Wrong mail/password Connection errors
1
vote
2answers
267 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
1
vote
1answer
365 views

How should one phrase validation error messages?

What is the best phrase to use considering that these are short error messages that is positioned right beside the labels / input they are referring to. For example, there's a missing email address, ...
1
vote
2answers
224 views

Should an application apologize for an error that's not actually the fault of the application itself? [duplicate]

For example, imagine if your web application offered inline installation of a Chrome extension. If that installation should fail because of an issue with the Chrome Web Store or Chrome itself, you're ...
1
vote
1answer
33 views

What is the best way to convey duplicate content or task already exists message?

App context is a simple todo task app. So, what would be the best way to convey to the user the task already exists on the list? Basically, I want to keep the message and prompt as humorous and less ...
1
vote
1answer
119 views

What are the most common mistakes people make when entering their e-mails in a form?

I want to write some quite specific error messages for an e-mail form field in order for people to find out what they did wrong more quickly. – What are the most common mistakes people make when ...
1
vote
1answer
105 views

What to do when (phone) storage is full?

My team is working on a (phone) app which continually logs data to the internal storage or SD card. This data is periodically sent to a server. (No worries - this is not spyware, and the users are ...
1
vote
1answer
116 views

How do I politely ask the user to refresh after concurrent editing has occurred?

I know this situation is not ideal but cannot be avoided. I have a website database system where a user can choose from a list and display information, edit it and then save it. During the time a ...
1
vote
1answer
62 views

How to communicate errors on some items to user when performing a bulk operation?

We're currently working on a desktop application which allows users to select up to 20 documents at once to perform operations such as delete, create PDF, email a copy etc. As part of this, we're ...
1
vote
1answer
118 views

How should I formulate a validation error message for a number field?

How should I formulate a validation error message for a number field? A number is expected. A number is required. The value should be a number. Number is not valid. Invalid number. Value is not a ...
1
vote
3answers
213 views

Should I throw an error or a info message when a form fails to submit because of user error?

I have a form where the user can add a drink recipe. There's a couple of details that needs to be provided in order to successfully add a new drink to the database a unique name at least one ...
1
vote
2answers
134 views

A proper message for re-try

I am implementing a 're-try' feature on a P2P utility for the situation where the connection is broken, but I don't know what message is appropriate. The problem is, the re-try can only be initiated ...
1
vote
4answers
138 views

Should you clear user errors when the error is perceived as fixed or when it is confirmed as fixed?

When a website or application has user input controls that validates the input, the user is (usually) notified in one way or another if the input doesn't meet the requirements. Eg. incorrect email ...
1
vote
2answers
64 views

How should I present an error message to iOS users?

I'm working on an iOS 8 iPhone app and I'm looking for a way to present an error message to the user like You're offline, please check your network settings. that goes away after a few seconds. What ...
1
vote
1answer
91 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
0
votes
2answers
367 views

Bad error message for required field: “Please enter value”

I just watched someone struggle with a form. The form was part of a normal online shop. It had reloaded after submitting, annotating the required field for the phone number with a red text above, ...
0
votes
2answers
84 views

To say “Click Ok to”

My question is very simple: Should an error message that is shown in javascript:confirm be like this: "This invoice does not have taxes. Click OK to continue and Cancel to add them" or like this? ...
0
votes
3answers
227 views

Are my Sign Up form error messages correct?

I just got done with my Sign Up form set up for my File Sharing & Hosting service and now I'm at a point where I'm developing the returning of form errors. There are 6 fields, and they are all ...
0
votes
3answers
668 views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special ...
0
votes
1answer
151 views

Notification display time

What is the "thumbs up" duration time for displaying notification? Context: mobile app which is a client for the REST web service. I'd like to show error notification for cases when connection is ...
0
votes
2answers
108 views

Is it OK to show server errors in modal dialogs?

I read this question that suggests that modals are disruptive, but I want to know if they are good to use with server errors, when the user has finished their task. Thanks
0
votes
2answers
344 views

Alternative to modal error messages with only one button

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is based on modal dialogs. But we have a lot of errors like "You ...
0
votes
1answer
189 views

Error message text/buttons?

I have an iOS app where users can save contacts. There is a minimum of first name and last name to save, so when they try to save without filled out all the required fields, an alerts pops up that ...