information displayed when an unexpected condition occurs, usually on a computer or other device

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3
votes
3answers
209 views

Reset password, appropriate response if email doesn't exist?

It is common on login forms to see "Email or password is incorrect" when the user types in their account details incorrectly instead of just "password is incorrect". This is, for among other reasons, ...
3
votes
5answers
216 views

What's the best way to show multiple errors associated with a table row?

After loading some files I get a table that looks like the following: The picture above shows that 49 rows were processed, of which 33 are okay, 8 have warnings and 8 have errors. Now, each rows ...
3
votes
3answers
128 views

How much information should you show the user when his input is invalid?

Assume you have a website that makes several checks on user-generated input. A few examples example from my current assignment: the Belgian version of an SSN is validated using the user date of ...
3
votes
1answer
133 views

What is the best way to convey to a user a reason for failure using an icon?

I have a scenario where the user needs to test a connection by clicking on a button. Once clicked, they will be provided one of the follow results: successful (check mark icon) and failed (red x icon) ...
3
votes
2answers
271 views

Enable Button Only to Give an Error? Or Show a Mysterious Disabled Button?

Currently our system is limited in that we only allow documents to be downloaded and not folders. Eventually we will allow the download of folders, but not in the immediate future. So right now if ...
3
votes
3answers
643 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
3
votes
2answers
230 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
3
votes
2answers
398 views

Contextual error message

I am designing a new feature for a CMS my company uses. A few things you should know: We have content editors working mainly on adding pages to the system. We have thousands of pages, and no one ...
3
votes
2answers
96 views

App for wearable device: disconnect notification

I'm designing an app for a wearable device which is connected to the phone over bluetooth. The app more or less can't do anything without a device being connected. When launching the app, the first ...
3
votes
1answer
173 views

What are the most common mistakes people make when entering their e-mails in a form?

I want to write some quite specific error messages for an e-mail form field in order for people to find out what they did wrong more quickly. – What are the most common mistakes people make when ...
3
votes
2answers
92 views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
3
votes
2answers
74 views

Presenting error to a user in OS X in Popover View

I've been developing applications for iOS for a long time, now I am making application for OS X. My application is an agent. My application is a popover from OS X menu in the top of the screen. I need ...
3
votes
3answers
501 views

Should I show a grids with empty search results?

I'm working on an application where i m searching on 3 categories(All,people, company) and showing results in separate tables for all the above categories. here are the business cases: if records ...
3
votes
1answer
88 views

Choice of color - logo, scheme matches with error message color

Most often than not, the scheme of the website has to match that of the logo. When the logo has a RED, on a page it becomes unavoidable not to have a RED colored alerts, warnings, error messages ...
3
votes
1answer
67 views

Persisting form field error messages in a fixed header

I'm currently redesigning an onboarding flow and i've come to this question with an engineer about designing an error message form field box that persists in our fixed header. This would of course ...
3
votes
1answer
58 views

Showing error in different pane in ipad app

I have lot of panes (5 - 6) in a iPad app. Each pane depends on a different web service from different URLs. What is the best way to show an error in one pane if the corresponding web service is not ...
3
votes
1answer
5k views

Alerts, notifications, (status) messages - looking for real practical examples [closed]

Are there somewhere real practical examples of texts for alerts, notifications and status messages? I thought of something like a library where you could search for an area and find ideas and ...
3
votes
2answers
287 views

How should an error message explain to users that they input the wrong URI scheme?

On my site, users can add a link to a website. The validation checks if it has a scheme (e.g. http, ftp). If it has no scheme, it adds 'http'. But what if the user enters an ftp link, for example? I'm ...
2
votes
2answers
2k views

Why do error and success messages have a close button?

It seems really weird as they usually do nothing, only hide themselves. Is it a "turn a blind eye to problem in hope it goes away"? I'm talking about inline status message like this one from ...
2
votes
4answers
1k views

How to show user login password is wrong after the first time e.g. flash “wrong password” message

This is a follow up to this question asking about what should be displayed when a user enters a wrong password. Here is my current design: when logging into a website if the user enters a wrong ...
2
votes
3answers
296 views

Should 404 page redirect to an error page?

Suppose user hits a dead link /foo. I have two options. I can respond with the 404 HTTP status, X-Robots-Tag: noindex and display a custom error message to the user. Or, I can redirect user with ...
2
votes
3answers
211 views

What are some unique ways to say “no data available”?

What is a good message to put for "No data available"?, Currently I include something as below. Is it good? to be specific the posts are in timeline format. I Include Sad Face on top of the view: Is ...
2
votes
4answers
672 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
2
votes
3answers
169 views

Should I warn that drop down filters are mandatory?

When dealing with various drop down list of options, with one acting as a filter to another and the last one being the desired option per se, it is more advisable to treat all drop downs as obligatory ...
2
votes
1answer
1k views

Design pattern for handling network connection errors

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...
2
votes
3answers
183 views

How do you process the errors in your applications?

I have a new application with a status bar that I want to use to display the errors that occur but only as long as they're relevant. For example if the user clicks on a button to do an operation and ...
2
votes
7answers
210 views

Canceling/limiting a user's search

I'm developing a reporting application where a user can make some searches on our database against an extremely large data set and display them in a table on a web page. One of the searches has the ...
2
votes
2answers
142 views

Can I ask a user to provide Mandatory description of the error?

In my app when an unhandled error occurs a popup window opens. It has a field to add additional info but it's optional. This is completely anonymous. Due to security issues I cannot use a stack-trace ...
2
votes
2answers
87 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
2
votes
1answer
135 views

error prevention: link a Checkbox with its textfield

Right now I am developing a Fragment for an Android application in a university course and I am facing a usability problem, where I and my fellow students can't really find a good solution. The ...
2
votes
2answers
507 views

What's reasonable time lag before displaying a timeout message?

We're developing an online application and wondered what is the average/expected/reasonable about of time to make the user wait after form submission before we say "Hey sorry, we think there's a ...
2
votes
1answer
195 views

Displaying and logging random series of words instead of cryptic error codes [closed]

I looking for an article that I read once but cannot find now. The author described his approach for error messages: instead of displaying (and logging) a code (e.g. 987345345EXRTET), he would always ...
2
votes
2answers
47 views

Phrasing a technical error in most clear way possible: XML config file not properly formatted

I’m developing a program for a group of scientists. The requirements are that user input will be given in the form of an XML configuration file. Also the requirements state that an XSD file will be ...
2
votes
2answers
455 views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
2
votes
1answer
666 views

How should one phrase validation error messages?

What is the best phrase to use considering that these are short error messages that is positioned right beside the labels / input they are referring to. For example, there's a missing email address, ...
2
votes
3answers
725 views

What is the best approach to disallow an empty search?

I want to disallow users from searching without a query string (at least one character). To achieve this, I tried to disable the search submit button when the search box is empty, and restoring the ...
2
votes
2answers
141 views

Replace polling with clever simulation

On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
2
votes
1answer
169 views

User friendly way to describe maximum byte length?

Imagine you have a form on a webpage where some lengths can only be a certain number of characters long, and you want to show the user a friendly error message. Best animal [_crocodile__] *ERROR: The ...
2
votes
1answer
47 views

What are common interaction animations for error

Working on the error message system for checkout on an app. I've decided to use a simple skinny bar just below the main header to notify the user if something went wrong. however when it appears the ...
2
votes
1answer
109 views

If a user has created an account on my iOS app using Google, how should I handle their effort to also create an email account?

Imagine a user logged into my iOS app using their Google account. Months later, they are trying to create an account using their email address (the same one connected to their previous Google social ...
2
votes
1answer
230 views

How might Windows show a loading status instead of just freezing?

Every now and then, you'll have a bunch of desktop applications open in Windows. Let's say you have a word processor, a web browser, a music player, and video game open simultaneously. All of these ...
2
votes
3answers
180 views

Guiding the user through your page

We have a simple administrative page for managing stores open and close dates. Upon initial rendering, the page is readonly. Checking a box labeled edit in the top right of the page, enables the ...
2
votes
0answers
50 views

How to show errors when saving multiple things at once?

I have this situation. I have list of data and user can choose one button. After pressing that button dialog is shown to user , with yes and no button. On sucessfull operation element in list ...
2
votes
3answers
222 views

Changing error message colours on different backgrounds

On our site, we have different backgrounds colours for various forms, and the designers have assigned different colours for the error messages, depending on the background. I was wondering whether ...
2
votes
2answers
213 views

What to present when wrong log in information entered [duplicate]

In my sign in page I made it so that the page doesn't need to reload when the wrong password is typed (similar to Google's). What should happen when the wrong password is typed? Right now I have text ...
1
vote
3answers
129 views

Can errors be too simplified/generic (even for non-technical users)?

I was using a very popular application today and something about its behavior baffled me. A core feature wasn't working and there was a very short error message that simply expressed the fact that ...
1
vote
3answers
141 views

Why should I provide an undo error message?

I've noticed a trend where a few services are starting to implement an "Undo" Button within messages, providing the possibility to undo the last interaction. When deleting an email in gmail for ...
1
vote
2answers
540 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
1
vote
5answers
557 views

A shorter but meaningful validation message for “This email is already subscribed”

What are the shorter, meaningful message for "This email is already subscribed"/ "This email is already register" What is good ? "This email is used" "This email is existed" "This ...
1
vote
3answers
453 views

Multiple Page Forms: Validate on every page or only on the last page?

We have a form that spans 3 pages (has steps 1 to 3). Currently, we allow them to skip required data because they may want to do Step 2 first before they feel like filling out Step 1 form. Our forms ...