information displayed when an unexpected condition occurs, usually on a computer or other device

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3
votes
1answer
255 views

Kiosk: If a function is not available, should there be a notification screen?

So if my kiosk cannot print or access account info—which are important features—should I introduce a screen to inform the user about that error after sign in (2nd screen in the example below), or ...
3
votes
2answers
136 views

What file size is considered large over mobile network?

What file size is considered "large" when downloading over a mobile network. For example, if a user comes to check a bunch of PDF's uploaded by an admin, at what time should (s)he be warned about the ...
3
votes
4answers
838 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
3
votes
2answers
290 views

In a web application, what can I do to allow error messages to be efficent and functional?

While alerts force users to react, sometimes the widget gets lost behind other windows and then blocks the whole application. What other ways can be used to make sure a user will take notice of an ...
3
votes
3answers
301 views

Reset password, appropriate response if email doesn't exist?

It is common on login forms to see "Email or password is incorrect" when the user types in their account details incorrectly instead of just "password is incorrect". This is, for among other reasons, ...
3
votes
5answers
244 views

What's the best way to show multiple errors associated with a table row?

After loading some files I get a table that looks like the following: The picture above shows that 49 rows were processed, of which 33 are okay, 8 have warnings and 8 have errors. Now, each rows ...
3
votes
3answers
137 views

How much information should you show the user when his input is invalid?

Assume you have a website that makes several checks on user-generated input. A few examples example from my current assignment: the Belgian version of an SSN is validated using the user date of ...
3
votes
1answer
141 views

What is the best way to convey to a user a reason for failure using an icon?

I have a scenario where the user needs to test a connection by clicking on a button. Once clicked, they will be provided one of the follow results: successful (check mark icon) and failed (red x icon) ...
3
votes
2answers
300 views

Enable Button Only to Give an Error? Or Show a Mysterious Disabled Button?

Currently our system is limited in that we only allow documents to be downloaded and not folders. Eventually we will allow the download of folders, but not in the immediate future. So right now if ...
3
votes
3answers
704 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
3
votes
2answers
406 views

Contextual error message

I am designing a new feature for a CMS my company uses. A few things you should know: We have content editors working mainly on adding pages to the system. We have thousands of pages, and no one ...
3
votes
2answers
99 views

App for wearable device: disconnect notification

I'm designing an app for a wearable device which is connected to the phone over bluetooth. The app more or less can't do anything without a device being connected. When launching the app, the first ...
3
votes
1answer
179 views

What are the most common mistakes people make when entering their e-mails in a form?

I want to write some quite specific error messages for an e-mail form field in order for people to find out what they did wrong more quickly. – What are the most common mistakes people make when ...
3
votes
2answers
38 views

How should one phrase an error message telling a user that only ASCII characters are allowed?

I found in my application a particularly bad validation error message, Password must be at least 8 characters long and are all ASCII characters Ignoring the ambiguous grammar, this is ...
3
votes
2answers
145 views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
3
votes
2answers
80 views

Presenting error to a user in OS X in Popover View

I've been developing applications for iOS for a long time, now I am making application for OS X. My application is an agent. My application is a popover from OS X menu in the top of the screen. I need ...
3
votes
3answers
515 views

Should I show a grids with empty search results?

I'm working on an application where i m searching on 3 categories(All,people, company) and showing results in separate tables for all the above categories. here are the business cases: if records ...
3
votes
1answer
90 views

Choice of color - logo, scheme matches with error message color

Most often than not, the scheme of the website has to match that of the logo. When the logo has a RED, on a page it becomes unavoidable not to have a RED colored alerts, warnings, error messages ...
3
votes
1answer
70 views

Persisting form field error messages in a fixed header

I'm currently redesigning an onboarding flow and i've come to this question with an engineer about designing an error message form field box that persists in our fixed header. This would of course be ...
3
votes
1answer
58 views

Showing error in different pane in ipad app

I have lot of panes (5 - 6) in a iPad app. Each pane depends on a different web service from different URLs. What is the best way to show an error in one pane if the corresponding web service is not ...
3
votes
1answer
5k views

Alerts, notifications, (status) messages - looking for real practical examples [closed]

Are there somewhere real practical examples of texts for alerts, notifications and status messages? I thought of something like a library where you could search for an area and find ideas and examples?...
3
votes
2answers
310 views

How should an error message explain to users that they input the wrong URI scheme?

On my site, users can add a link to a website. The validation checks if it has a scheme (e.g. http, ftp). If it has no scheme, it adds 'http'. But what if the user enters an ftp link, for example? I'm ...
3
votes
3answers
226 views

Changing error message colours on different backgrounds

On our site, we have different backgrounds colours for various forms, and the designers have assigned different colours for the error messages, depending on the background. I was wondering whether ...
2
votes
4answers
1k views

How to show user login password is wrong after the first time e.g. flash “wrong password” message

This is a follow up to this question asking about what should be displayed when a user enters a wrong password. Here is my current design: when logging into a website if the user enters a wrong ...
2
votes
3answers
308 views

Should 404 page redirect to an error page?

Suppose user hits a dead link /foo. I have two options. I can respond with the 404 HTTP status, X-Robots-Tag: noindex and display a custom error message to the user. Or, I can redirect user with ...
2
votes
3answers
216 views

What are some unique ways to say “no data available”?

What is a good message to put for "No data available"?, Currently I include something as below. Is it good? to be specific the posts are in timeline format. I Include Sad Face on top of the view: Is ...
2
votes
3answers
169 views

Should I warn that drop down filters are mandatory?

When dealing with various drop down list of options, with one acting as a filter to another and the last one being the desired option per se, it is more advisable to treat all drop downs as obligatory ...
2
votes
1answer
1k views

Design pattern for handling network connection errors

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...
2
votes
3answers
187 views

How do you process the errors in your applications?

I have a new application with a status bar that I want to use to display the errors that occur but only as long as they're relevant. For example if the user clicks on a button to do an operation and ...
2
votes
7answers
210 views

Canceling/limiting a user's search

I'm developing a reporting application where a user can make some searches on our database against an extremely large data set and display them in a table on a web page. One of the searches has the ...
2
votes
2answers
147 views

Can I ask a user to provide Mandatory description of the error?

In my app when an unhandled error occurs a popup window opens. It has a field to add additional info but it's optional. This is completely anonymous. Due to security issues I cannot use a stack-trace ...
2
votes
2answers
87 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
2
votes
1answer
142 views

error prevention: link a Checkbox with its textfield

Right now I am developing a Fragment for an Android application in a university course and I am facing a usability problem, where I and my fellow students can't really find a good solution. The ...
2
votes
2answers
568 views

What's reasonable time lag before displaying a timeout message?

We're developing an online application and wondered what is the average/expected/reasonable about of time to make the user wait after form submission before we say "Hey sorry, we think there's a ...
2
votes
1answer
196 views

Displaying and logging random series of words instead of cryptic error codes [closed]

I looking for an article that I read once but cannot find now. The author described his approach for error messages: instead of displaying (and logging) a code (e.g. 987345345EXRTET), he would always ...
2
votes
2answers
49 views

Phrasing a technical error in most clear way possible: XML config file not properly formatted

I’m developing a program for a group of scientists. The requirements are that user input will be given in the form of an XML configuration file. Also the requirements state that an XSD file will be ...
2
votes
2answers
480 views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
2
votes
1answer
719 views

How should one phrase validation error messages?

What is the best phrase to use considering that these are short error messages that is positioned right beside the labels / input they are referring to. For example, there's a missing email address, ...
2
votes
3answers
759 views

What is the best approach to disallow an empty search?

I want to disallow users from searching without a query string (at least one character). To achieve this, I tried to disable the search submit button when the search box is empty, and restoring the ...
2
votes
2answers
142 views

Replace polling with clever simulation

On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
2
votes
2answers
56 views

How and when to notify user of AJAX call error/exception

I'm working on a website in ASP.NET that loads the page, before doing an ajax call through javascript to get the actual data from the database (and show it inside a table most of the time). However, ...
2
votes
3answers
81 views

How to show errors when saving multiple things at once?

I have this situation. I have list of data and user can choose one button. After pressing that button dialog is shown to user , with yes and no button. On sucessfull operation element in list ...
2
votes
1answer
236 views

User friendly way to describe maximum byte length?

Imagine you have a form on a webpage where some lengths can only be a certain number of characters long, and you want to show the user a friendly error message. Best animal [_crocodile__] *ERROR: The ...
2
votes
1answer
47 views

What are common interaction animations for error

Working on the error message system for checkout on an app. I've decided to use a simple skinny bar just below the main header to notify the user if something went wrong. however when it appears the ...
2
votes
1answer
117 views

If a user has created an account on my iOS app using Google, how should I handle their effort to also create an email account?

Imagine a user logged into my iOS app using their Google account. Months later, they are trying to create an account using their email address (the same one connected to their previous Google social ...
2
votes
1answer
234 views

How might Windows show a loading status instead of just freezing?

Every now and then, you'll have a bunch of desktop applications open in Windows. Let's say you have a word processor, a web browser, a music player, and video game open simultaneously. All of these ...
2
votes
3answers
181 views

Guiding the user through your page

We have a simple administrative page for managing stores open and close dates. Upon initial rendering, the page is readonly. Checking a box labeled edit in the top right of the page, enables the ...
2
votes
2answers
215 views

What to present when wrong log in information entered [duplicate]

In my sign in page I made it so that the page doesn't need to reload when the wrong password is typed (similar to Google's). What should happen when the wrong password is typed? Right now I have text ...
1
vote
3answers
137 views

Can errors be too simplified/generic (even for non-technical users)?

I was using a very popular application today and something about its behavior baffled me. A core feature wasn't working and there was a very short error message that simply expressed the fact that ...
1
vote
3answers
145 views

Why should I provide an undo error message?

I've noticed a trend where a few services are starting to implement an "Undo" Button within messages, providing the possibility to undo the last interaction. When deleting an email in gmail for ...