information displayed when an unexpected condition occurs, usually on a computer or other device

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7
votes
3answers
352 views

What errors should users never experience?

I have come up with this question for 2 reasons. Not all errors can be avoided. For example login information which might cause program to throw unhanded exception if login information is not ...
7
votes
3answers
1k views

What to display in mobile app web view when the URL won't load

I'm creating an app whose UI is simply a web browser that loads a URL. Let's not argue about why I'm implementing it this way (I already tried that with the higher-ups). It can still do the background ...
7
votes
5answers
467 views

Should a user be prevented from making an invalid selection or denied with an error message after the fact?

In my UI, there is an icon for ‘Open File’. When user clicks this icon, a normal file browser window opens. The user selects a file by browsing through the computer. The user should only select ...
7
votes
3answers
840 views

How to display login/register errors?

I have a login form and a register form on my website in this format: Username: [ ] Password: [ ] Email: [ ] There are multiple ways to approach informing the user of ...
6
votes
4answers
570 views

Should I show the Bank name as a user enters a routing number?

So I'm building a payment interface, and we allow customers to pay with Checking or Savings accounts by entering their 'routing number' and 'account number'. The routing number is an identifier that's ...
6
votes
3answers
195 views

How do I inform the user a component has stopped working?

This is my design challenge: The idea is to have a separate component integrated into a website, displaying data retrieved from another system. When a problem occurs with this other system, we are ...
6
votes
5answers
4k views

Is red text ever acceptable for use in non-error content?

I've always gone by the rule that red text should only be used in displaying error messages. Can anyone show me any usability blog/book excerpts that prove or disprove this rule? What are your own ...
6
votes
2answers
926 views

Benefit of custom 404 error screens on website

Are there any UX studies on whether custom 404's and the like benefit or enrich the experience of the end user? Some good examples below, I was thinking the wording might be more relevant in this ...
6
votes
4answers
547 views

Should a confirmation of the style “Your message has been deleted” be green, yellow, red?

For success messages, I usually use green, for warnings yellow and for errors red. Now in the trash folder users can delete messages permanently and restore messages. I got confused which color would ...
6
votes
2answers
920 views

What image and message use in the “Not found” page (404 error page) [closed]

I've seen the robot of Google, the creature that has Github. I think that is question of imagination and what kind of data manages your web app to design a custom image and the message to show to the ...
6
votes
7answers
415 views

How to communicate foreign key constraints in a business application?

I have a business app with various business forms where users edit data. When a user deletes a record - it shows "FK_ABC_AA.. constraint violated, etc." I want to do better than that and tell the ...
6
votes
3answers
170 views

Feature is only available on newer device

Let's say you have a software feature that is only available on a newer browser, operating system, or physical mobile device. Some examples include: A camera is required to upload photos in an app. ...
6
votes
1answer
2k views

Standardized (web) application error messages? [closed]

I'm in the middle of coding a bespoke CMS for a company and if there is one thing I hate it's coming up with good copy for "flash" messages (short messages that provide user feedback.) I know how ...
6
votes
2answers
75 views

“Already exists” error notification

I have a dialog box telling the user to upload new pictures, but if one picture already exists there is a notification telling the user this information and he have to remove it himself. The problem ...
6
votes
2answers
256 views

When should the message informing the user that the password they entered is wrong go away?

This is a follow up to this question since it got closed. In a log in form, after the user enters the wrong password, when should the message saying "wrong password or user name" go away? For example ...
6
votes
4answers
357 views

Partial success message when deleting items

In one of our applications, the user can select multiple items and delete as many of them as they wish in single click. However, while processing this request there is some validation and ...
6
votes
2answers
362 views

Question mark in alert's caption

My doubt might seems a bit silly, but still... Should the caption of an alert/prompt popup have question mark at the end? For example, let's say that I have to issue a prompt to as for confirmation ...
5
votes
2answers
118 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
5
votes
2answers
345 views

“soft” error messaging. Is that a thing? Precedence?

We're on a project where the concept of a 'soft' error for a web form came up. It's an interesting idea, but I can't actually think of an example of it being used in the past, so perhaps it's not a ...
5
votes
2answers
223 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
5
votes
1answer
280 views

Best way to handle a system failure (not the user's fault)

In my application, we're very dependent on a service to provide some information that the user can interact with. It's possible that the service could be down, or in some invalid state to where any ...
5
votes
3answers
963 views

best approach to notification/error message notifications

in the application i'm working on, there are 2 types of notifications: Confirmation messages (successful action results) and Alerts (unsuccessful action results/errors and Session expiration prompts). ...
5
votes
2answers
211 views

Error dialog for several parallel operations

I have a situation that I'm not sure how to handle, UI wise. Our program initiates several parallel and threaded operations. Each of these operations can fail thus requiring an error dialog. The ...
5
votes
2answers
87 views

Are there any rules to differ between Errors, Warnings and Notifications? [duplicate]

I am looking for any rules to give developers how they can differ between Errors, Warnings and Notifications. I haven't found something in literature or the web. Is there a standard that needs to be ...
4
votes
4answers
1k views

Best error message to display when too many users logging onto web system

I have a website that started experiencing issues when too many people are trying to log into the website at the same time (usually at the start of the business day). Are there some examples of or ...
4
votes
6answers
233 views

How to display errors with single LED?

I am working on a tiny hardware device which has a single LED that can be used to display errors (there are no other outputs). Actually it is a tri-color LED but the red color is dedicated to errors. ...
4
votes
4answers
300 views

What's the point in asking the user to do what an application can do itself?

I recently logged in my Microsoft account with my 25 characters password and saw this: The only reasonable reaction I could have was: "WTF! Are they out of their mind to ask me to shorten the ...
4
votes
3answers
621 views

Where should a 404 page link back to?

This might be a no-brainer but I can't decide whether the 404 error page should link back to the page, from which the user has come, or should it direct to the main page where the user can navigate to ...
4
votes
3answers
324 views

Turn 403s into 404s?

I am currently working on a web application where there are different levels of access. Users can get access to some areas of the application, but may not be allowed to access another area. The ...
4
votes
2answers
2k views

Why avoid the word “please” in error messages? [duplicate]

Possible Duplicate: Should an interface ever say “please”? According to Windows User Experience Interaction Guidelines (UX Guide) for Windows 7 and Windows Vista: Avoid the ...
4
votes
3answers
257 views

validation message placement

Is it better to have the validation message next to the label or the control? download bmml source – Wireframes created with Balsamiq Mockups Update: To be clear, I'm not referring to ...
4
votes
2answers
442 views

How to notify the user of a system error (out of their control)?

What's an easy-to-understand error message for situations where the error is a system error (out of the control of the user and cannot be fixed by the user)? Here's a few that I came up with, but it'...
4
votes
2answers
57 views

What to display in a modal window when there is no content?

We have a modal window that should always have content when opened via a mouse click on a web page, however, it's possible that since it's delivered dynamically from a database, it may not be ...
4
votes
4answers
277 views

Is it important to display HTTP error codes to users?

On a 404 or 403 page, should we include the error code or can the page be written and designed better for UX without it?
4
votes
2answers
64 views

“Invalid” vs. “Not Recognized” (vs. other?)

Let's say that we have a form which asks the user for some sort of tracking code for a package. So the user enters 33763, but there is no package with code 33763 in the system. As we always do, we ...
4
votes
2answers
1k views

Error Message Advice (for asynchronous/background tasks)

We have a web application which currently performs a number of intensive, time-consuming tasks. The initial design didn't really cope with the levels of information we're now dealing with and we're ...
4
votes
2answers
422 views
4
votes
4answers
467 views

Error handling - what to do with large error list?

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is only based on modal dialogs. But some of the messages contain ...
4
votes
2answers
236 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
4
votes
2answers
642 views

Best practices for data file upload error handling

I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...
4
votes
1answer
239 views

Number of error messages to display

This question is related more to a server side error such as a timeout or a database not being reached rather than a user error or validation problem. Let's say we have a web page which pulls data ...
4
votes
1answer
220 views

HP's “PC LOAD LETTER” UX fiasco - how did they allow it? how to prevent similar issues in the future? [closed]

I'm sure that users would think: My HP Laserjet says "PC LOAD LETTER" and refuses to print. Is there something wrong with my PC (Personal Computer)? Do I need to LOAD a program? Is this an ...
4
votes
2answers
2k views

Best Way to provide Notifications to user using Metro UI approach?

I'm a developer, not a designer or UI designer. I'm developing a system and trying to use Metro UI concepts. What is the best (or correct) way to provide a user notifications about errors using ...
4
votes
2answers
330 views

Generic or dedicated error pages

The most common errorpage is the 404 error. Right now we are working on a website for a big client with several country websites. My idea for http errors is: One generic page which appologies for ...
4
votes
2answers
137 views

How should refer to data validation that happens mid-process?

I'm developing some guidelines and I can't work out what to call the type of data validation that takes place as the user enters data. i.e. an error message appears as soon as the field is unfocused. ...
3
votes
4answers
759 views

Is it necessary for error messages to have cause and fix in them

We are developing mobile applications, and our screen space is really limited. But our documentation guy is asking us to add long error messages that have cause.fix kinda format. So error messages are ...
3
votes
3answers
207 views

Is displaying search bar in Search Result/Error 404 page redundant (when it's already on sidebar/header)?

Is it redundant to display the search bar on Search Result or Error 404 page again when the website already has it on the sidebar/side navigation or on header? I've always felt it's kind of redundant ...
3
votes
6answers
187 views

a way to inform user about a failed paste operation

In my application if the user tries to press CTRL + V to paste something with nothing really in the clipboard .I wish to inform the user about the same meaning a informative message saying that ...
3
votes
5answers
378 views

Can text area be used as error/warning/notification output?

Problem. While developing an enterprise application I faced a problem of communicating various error/warning/notification messages to the user while they are filling out some form or performing other ...
3
votes
1answer
255 views

Kiosk: If a function is not available, should there be a notification screen?

So if my kiosk cannot print or access account info—which are important features—should I introduce a screen to inform the user about that error after sign in (2nd screen in the example below), or ...