information displayed when an unexpected condition occurs, usually on a computer or other device

learn more… | top users | synonyms

4
votes
2answers
187 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
2
votes
2answers
72 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
2
votes
3answers
148 views

How do you process the errors in your applications?

I have a new application with a status bar that I want to use to display the errors that occur but only as long as they're relevant. For example if the user clicks on a button to do an operation and ...
3
votes
3answers
235 views

Should I show a grids with empty search results?

I'm working on an application where i m searching on 3 categories(All,people, company) and showing results in separate tables for all the above categories. http://i.imgur.com/kK4o9.png here are the ...
4
votes
2answers
1k views

Best Way to provide Notifications to user using Metro UI approach?

I'm a developer, not a designer or UI designer. I'm developing a system and trying to use Metro UI concepts. What is the best (or correct) way to provide a user notifications about errors using ...
4
votes
4answers
269 views

What's the point in asking the user to do what an application can do itself?

I recently logged in my Microsoft account with my 25 characters password and saw this: The only reasonable reaction I could have was: "WTF! Are they out of their mind to ask me to shorten the ...
70
votes
16answers
12k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
3
votes
3answers
157 views

Is displaying search bar in Search Result/Error 404 page redundant (when it's already on sidebar/header)?

Is it redundant to display the search bar on Search Result or Error 404 page again when the website already has it on the sidebar/side navigation or on header? I've always felt it's kind of redundant ...
1
vote
2answers
123 views

A proper message for re-try

I am implementing a 're-try' feature on a P2P utility for the situation where the connection is broken, but I don't know what message is appropriate. The problem is, the re-try can only be initiated ...
5
votes
4answers
1k views

How do I best tell a user that his/her account will be locked if they enter the wrong credentials too many times?

We are going to add an additional layer of security to our product by locking user accounts for a short period of time (configurable in the product, but probably 5-10 minutes) when a user has tried to ...
4
votes
2answers
808 views

Why avoid the word “please” in error messages? [duplicate]

Possible Duplicate: Should an interface ever say “please”? According to Windows User Experience Interaction Guidelines (UX Guide) for Windows 7 and Windows Vista: Avoid the ...
6
votes
4answers
354 views

Should a confirmation of the style “Your message has been deleted” be green, yellow, red?

For success messages, I usually use green, for warnings yellow and for errors red. Now in the trash folder users can delete messages permanently and restore messages. I got confused which color would ...
4
votes
3answers
214 views

validation message placement

Is it better to have the validation message next to the label or the control? download bmml source – Wireframes created with Balsamiq Mockups Update: To be clear, I'm not referring to ...
0
votes
1answer
125 views

Notification display time

What is the "thumbs up" duration time for displaying notification? Context: mobile app which is a client for the REST web service. I'd like to show error notification for cases when connection is ...
3
votes
1answer
2k views

Alerts, notifications, (status) messages - looking for real practical examples [closed]

Are there somewhere real practical examples of texts for alerts, notifications and status messages? I thought of something like a library where you could search for an area and find ideas and ...
8
votes
3answers
533 views

Given CSRF protection, how can I deal with an extremely slow user?

We use a CSRF cookie on all of our forms that send data via HTTP POST. By default, the CSRF cookie out lives the session cookie by 2+ hours, in order to ensure it does not expire for users that still ...
3
votes
5answers
257 views

Can text area be used as error/warning/notification output?

Problem. While developing an enterprise application I faced a problem of communicating various error/warning/notification messages to the user while they are filling out some form or performing other ...
3
votes
1answer
172 views

Kiosk: If a function is not available, should there be a notification screen?

So if my kiosk cannot print or access account info—which are important features—should I introduce a screen to inform the user about that error after sign in (2nd screen in the example below), or ...
1
vote
5answers
292 views

A shorter but meaningful validation message for “This email is already subscribed”

What are the shorter, meaningful message for "This email is already subscribed"/ "This email is already register" What is good ? "This email is used" "This email is existed" "This ...
1
vote
4answers
121 views

Should you clear user errors when the error is perceived as fixed or when it is confirmed as fixed?

When a website or application has user input controls that validates the input, the user is (usually) notified in one way or another if the input doesn't meet the requirements. Eg. incorrect email ...
6
votes
2answers
190 views

Question mark in alert's caption

My doubt might seems a bit silly, but still... Should the caption of an alert/prompt popup have question mark at the end? For example, let's say that I have to issue a prompt to as for confirmation ...
1
vote
2answers
802 views

Why do error and success messages have a close button?

It seems really weird as they usually do nothing, only hide themselves. Is it a "turn a blind eye to problem in hope it goes away"? I'm talking about inline status message like this one from ...
0
votes
1answer
66 views

How to enter separate amounts then give feedback if the total meets a given amount?

case: During an ordering process, the user should be able to divide a given amount of money into a '1 to infinite' number of pots. So the sum of everything should be exactly the same when the step is ...
6
votes
4answers
301 views

Should I show the Bank name as a user enters a routing number?

So I'm building a payment interface, and we allow customers to pay with Checking or Savings accounts by entering their 'routing number' and 'account number'. The routing number is an identifier that's ...
2
votes
1answer
143 views

Displaying and logging random series of words instead of cryptic error codes [closed]

I looking for an article that I read once but cannot find now. The author described his approach for error messages: instead of displaying (and logging) a code (e.g. 987345345EXRTET), he would always ...
2
votes
2answers
116 views

Replace polling with clever simulation

On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
15
votes
3answers
2k views

Periods at the end of a sentence in alert message

How to classify what type of messages should've a fullstop/period and what should not? Because there are certain error/warning/success/info messages (be it a dialog, banner, contextual or ones in a ...
4
votes
2answers
119 views

How should refer to data validation that happens mid-process?

I'm developing some guidelines and I can't work out what to call the type of data validation that takes place as the user enters data. i.e. an error message appears as soon as the field is unfocused. ...
7
votes
5answers
3k views

Disabling submit-button until the user has completed the form

How do you think about disabling the submit-button until the user has completed the form or the required fields? I find similar questions here on ux.se and somebody answered that the user will think ...
4
votes
3answers
380 views

Where should a 404 page link back to?

This might be a no-brainer but I can't decide whether the 404 error page should link back to the page, from which the user has come, or should it direct to the main page where the user can navigate to ...
10
votes
3answers
431 views

Should we be optimistic or pessimistic with UI updates on AJAX requests?

We are discussing in our team how best to handle UI updates after a user does something to cause an AJAX request to the server. Here are options we are considering: Instantly update the UI and ...
6
votes
7answers
289 views

How to communicate foreign key constraints in a business application?

I have a business app with various business forms where users edit data. When a user deletes a record - it shows "FK_ABC_AA.. constraint violated, etc." I want to do better than that and tell the ...
8
votes
4answers
241 views

Is there ever a circumstance where the user should be notified of a user interface no-op?

The headline may be a bit confusing, so here's a web example (although this question is equally applicable to desktop applications): I open up the same eBay listing in 2 separate tabs of my web ...
8
votes
1answer
275 views

Message Fade Timing

Sometimes one wishes to display a message for some time before removing it in some way (in my case fading). When implementing this idea, a problem arises: how long should the message remain fully ...
22
votes
2answers
4k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
2
votes
3answers
130 views

Guiding the user through your page

We have a simple administrative page for managing stores open and close dates. Upon initial rendering, the page is readonly. Checking a box labeled edit in the top right of the page, enables the ...
22
votes
4answers
22k views

How to create a useful 500 internal server error page

I'm trying to create a useful HTTP Error 500 Internal server error page and the recommendations I have found and the live examples I have stumpled upon use a very simple layout. They basically ...
4
votes
3answers
269 views

Turn 403s into 404s?

I am currently working on a web application where there are different levels of access. Users can get access to some areas of the application, but may not be allowed to access another area. The ...
8
votes
3answers
182 views

If there is a known error in a feature should we warn our users or just turn off the feature?

In this example, Facebook Connect (technically Facebook Login) has an open bug that prevents IE8 users from connecting. It send error messages, and it isn't clear to users that the error is with ...
4
votes
3answers
146 views

How do I inform the user a component has stopped working?

This is my design challenge: The idea is to have a separate component integrated into a website, displaying data retrieved from another system. When a problem occurs with this other system, we are ...
6
votes
3answers
333 views

What errors should users never experience?

I have come up with this question for 2 reasons. Not all errors can be avoided. For example login information which might cause program to throw unhanded exception if login information is not ...
4
votes
2answers
336 views

How to notify the user of a system error (out of their control)?

What's an easy-to-understand error message for situations where the error is a system error (out of the control of the user and cannot be fixed by the user)? Here's a few that I came up with, but ...
4
votes
3answers
648 views

best approach to notification/error message notifications

in the application i'm working on, there are 2 types of notifications: Confirmation messages (successful action results) and Alerts (unsuccessful action results/errors and Session expiration prompts). ...
2
votes
7answers
176 views

Canceling/limiting a user's search

I'm developing a reporting application where a user can make some searches on our database against an extremely large data set and display them in a table on a web page. One of the searches has the ...
8
votes
1answer
291 views

How to handle out-of-range data in a realtime plot?

Background I am working on real-time data acquisition and visualization software for a scientific measurement device. The software gathers data from the device, and plots the data in real time. Data ...
-1
votes
4answers
84 views

Breaking down everything on a single error, or just break down that part? [closed]

In PHP, if a module of your site has a problem, you can turn off error messages, so that only that module won't be displayed. This means for example, if you have a weblog based on PHP, and archive ...
14
votes
2answers
2k views

Recommendations for good resources on writing good error messages

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...
6
votes
2answers
451 views

What image and message use in the “Not found” page (404 error page) [closed]

I've seen the robot of Google, the creature that has Github. I think that is question of imagination and what kind of data manages your web app to design a custom image and the message to show to the ...
6
votes
3answers
155 views

Feature is only available on newer device

Let's say you have a software feature that is only available on a newer browser, operating system, or physical mobile device. Some examples include: A camera is required to upload photos in an app. ...
9
votes
3answers
307 views

When should a messagebox be used?

When I started in programming, there was a manual with a number of GUI guidelines. The input fields were color coded. For instance, a mandatory field would be yellow and an ordinary field would be ...