information displayed when an unexpected condition occurs, usually on a computer or other device

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2
votes
1answer
662 views

Design pattern for handling network connection errors

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...
4
votes
2answers
283 views

Best practices for data file upload error handling

I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...
10
votes
6answers
1k views

Should we avoid negative words when writing error messages?

Does the use of words such as 'fail', 'wrong', 'incorrect' and 'invalid' have a sufficiently negative impact on a users frame of mind to warrant the prohibition of their inclusion in the error ...
3
votes
1answer
81 views

What is the best way to convey to a user a reason for failure using an icon?

I have a scenario where the user needs to test a connection by clicking on a button. Once clicked, they will be provided one of the follow results: successful (check mark icon) and failed (red x icon) ...
2
votes
3answers
166 views

Changing error message colours on different backgrounds

On our site, we have different backgrounds colours for various forms, and the designers have assigned different colours for the error messages, depending on the background. I was wondering whether ...
1
vote
1answer
251 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
2
votes
2answers
205 views

What's reasonable time lag before displaying a timeout message?

We're developing an online application and wondered what is the average/expected/reasonable about of time to make the user wait after form submission before we say "Hey sorry, we think there's a ...
0
votes
2answers
228 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
3
votes
1answer
179 views

Number of error messages to display

This question is related more to a server side error such as a timeout or a database not being reached rather than a user error or validation problem. Let's say we have a web page which pulls data ...
0
votes
1answer
50 views

Related inputs workflow

This is the feature I need: Think of yourself as a part time employee. You are allowed to enter up to 2 time intervals to specify your availability for the day. So there are 4 ...
1
vote
3answers
212 views

Multiple Page Forms: Validate on every page or only on the last page?

We have a form that spans 3 pages (has steps 1 to 3). Currently, we allow them to skip required data because they may want to do Step 2 first before they feel like filling out Step 1 form. Our forms ...
1
vote
1answer
302 views

How should one phrase validation error messages?

What is the best phrase to use considering that these are short error messages that is positioned right beside the labels / input they are referring to. For example, there's a missing email address, ...
50
votes
13answers
2k views

Personal information in messages

Is it good to add some personal information (name, username or other) in success or error messages?
0
votes
3answers
223 views

How to handle user input error handling on signup form [duplicate]

I'm designing a signup form and got stuck in a ux discussion on how to handle user input error handling. Which would you prefer of the following two scenarios? Or is there a third, better option? ...
15
votes
7answers
665 views

How the user should be informed that the file she submitted is not an image?

In a given web application, the user can upload images. Currently, when the user uploads something which is not an image, the JavaScript alert box with the message "Please Select only Image Files!!" ...
3
votes
2answers
314 views

Contextual error message

I am designing a new feature for a CMS my company uses. A few things you should know: We have content editors working mainly on adding pages to the system. We have thousands of pages, and no one ...
19
votes
5answers
1k views

Is giving users false assurance a good thing?

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist One ...
8
votes
3answers
580 views

What's the best way to handle unexpected application errors?

I know, i know, we should aim to handle all exceptions, but for those moments when it's just impossible... I thought of something like this: download bmml source – Wireframes created with ...
28
votes
9answers
12k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
6
votes
4answers
262 views

Partial success message when deleting items

In one of our applications, the user can select multiple items and delete as many of them as they wish in single click. However, while processing this request there is some validation and ...
2
votes
4answers
849 views

How to show user login password is wrong after the first time e.g. flash “wrong password” message

This is a follow up to this question asking about what should be displayed when a user enters a wrong password. Here is my current design: when logging into a website if the user enters a wrong ...
6
votes
2answers
219 views

When should the message informing the user that the password they entered is wrong go away?

This is a follow up to this question since it got closed. In a log in form, after the user enters the wrong password, when should the message saying "wrong password or user name" go away? For example ...
2
votes
2answers
170 views

What to present when wrong log in information entered [duplicate]

In my sign in page I made it so that the page doesn't need to reload when the wrong password is typed (similar to Google's). What should happen when the wrong password is typed? Right now I have text ...
40
votes
6answers
3k views

How can I highlight errors when bright red is the main color of the brand?

I'm working on a mobile website for a client whose main brand color is red. The website header and headings are all red. CTA buttons are red too. How can I effectively separate errors (mostly in form ...
6
votes
3answers
548 views

What to display in mobile app web view when the URL won't load

I'm creating an app whose UI is simply a web browser that loads a URL. Let's not argue about why I'm implementing it this way (I already tried that with the higher-ups). It can still do the background ...
37
votes
3answers
2k views

Humor on the deathbed

Here is a rather accurate description of an extremely rare situation, displayed by a program right before seppuku: cannot handle the fatal error due to a fatal error in the fatal error handler! ...
10
votes
3answers
283 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
3
votes
1answer
52 views

Showing error in different pane in ipad app

I have lot of panes (5 - 6) in a iPad app. Each pane depends on a different web service from different URLs. What is the best way to show an error in one pane if the corresponding web service is not ...
1
vote
2answers
209 views

Should an application apologize for an error that's not actually the fault of the application itself? [duplicate]

For example, imagine if your web application offered inline installation of a Chrome extension. If that installation should fail because of an issue with the Chrome Web Store or Chrome itself, you're ...
12
votes
4answers
229 views

Name or data on this error alert phenomenon?

This is just a curiosity on my part, but I'm wondering if there's a name or studies for what I'm going to describe. I've noticed in many UX scenarios, not just computer related, that when there's an ...
3
votes
2answers
250 views

Generic or dedicated error pages

The most common errorpage is the 404 error. Right now we are working on a website for a big client with several country websites. My idea for http errors is: One generic page which appologies for ...
2
votes
4answers
455 views

Is it necessary for error messages to have cause and fix in them

We are developing mobile applications, and our screen space is really limited. But our documentation guy is asking us to add long error messages that have cause.fix kinda format. So error messages are ...
2
votes
3answers
230 views

Should 404 page redirect to an error page?

Suppose user hits a dead link /foo. I have two options. I can respond with the 404 HTTP status, X-Robots-Tag: noindex and display a custom error message to the user. Or, I can redirect user with ...
402
votes
15answers
52k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
2
votes
3answers
427 views

What is the best approach to disallow an empty search?

I want to disallow users from searching without a query string (at least one character). To achieve this, I tried to disable the search submit button when the search box is empty, and restoring the ...
4
votes
2answers
205 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
2
votes
2answers
80 views

Do we need to indicate that an activity that ran very quickly didn't error-out immediately?

We have a system that has a few maintenance activities that run very quickly (less than a second). Problem is, when users look at the log file for the system, seeing an activity that ran for 0 seconds ...
2
votes
3answers
163 views

How do you process the errors in your applications?

I have a new application with a status bar that I want to use to display the errors that occur but only as long as they're relevant. For example if the user clicks on a button to do an operation and ...
3
votes
3answers
290 views

Should I show a grids with empty search results?

I'm working on an application where i m searching on 3 categories(All,people, company) and showing results in separate tables for all the above categories. http://i.imgur.com/kK4o9.png here are the ...
4
votes
2answers
1k views

Best Way to provide Notifications to user using Metro UI approach?

I'm a developer, not a designer or UI designer. I'm developing a system and trying to use Metro UI concepts. What is the best (or correct) way to provide a user notifications about errors using ...
4
votes
4answers
279 views

What's the point in asking the user to do what an application can do itself?

I recently logged in my Microsoft account with my 25 characters password and saw this: The only reasonable reaction I could have was: "WTF! Are they out of their mind to ask me to shorten the ...
93
votes
17answers
23k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
3
votes
3answers
186 views

Is displaying search bar in Search Result/Error 404 page redundant (when it's already on sidebar/header)?

Is it redundant to display the search bar on Search Result or Error 404 page again when the website already has it on the sidebar/side navigation or on header? I've always felt it's kind of redundant ...
1
vote
2answers
133 views

A proper message for re-try

I am implementing a 're-try' feature on a P2P utility for the situation where the connection is broken, but I don't know what message is appropriate. The problem is, the re-try can only be initiated ...
5
votes
4answers
2k views

How do I best tell a user that his/her account will be locked if they enter the wrong credentials too many times?

We are going to add an additional layer of security to our product by locking user accounts for a short period of time (configurable in the product, but probably 5-10 minutes) when a user has tried to ...
4
votes
2answers
1k views

Why avoid the word “please” in error messages? [duplicate]

Possible Duplicate: Should an interface ever say “please”? According to Windows User Experience Interaction Guidelines (UX Guide) for Windows 7 and Windows Vista: Avoid the ...
6
votes
4answers
466 views

Should a confirmation of the style “Your message has been deleted” be green, yellow, red?

For success messages, I usually use green, for warnings yellow and for errors red. Now in the trash folder users can delete messages permanently and restore messages. I got confused which color would ...
4
votes
3answers
231 views

validation message placement

Is it better to have the validation message next to the label or the control? download bmml source – Wireframes created with Balsamiq Mockups Update: To be clear, I'm not referring to ...
0
votes
1answer
140 views

Notification display time

What is the "thumbs up" duration time for displaying notification? Context: mobile app which is a client for the REST web service. I'd like to show error notification for cases when connection is ...
3
votes
1answer
3k views

Alerts, notifications, (status) messages - looking for real practical examples [closed]

Are there somewhere real practical examples of texts for alerts, notifications and status messages? I thought of something like a library where you could search for an area and find ideas and ...