information displayed when an unexpected condition occurs, usually on a computer or other device

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1
vote
3answers
145 views

Why should I provide an undo error message?

I've noticed a trend where a few services are starting to implement an "Undo" Button within messages, providing the possibility to undo the last interaction. When deleting an email in gmail for ...
3
votes
1answer
90 views

Choice of color - logo, scheme matches with error message color

Most often than not, the scheme of the website has to match that of the logo. When the logo has a RED, on a page it becomes unavoidable not to have a RED colored alerts, warnings, error messages ...
3
votes
1answer
70 views

Persisting form field error messages in a fixed header

I'm currently redesigning an onboarding flow and i've come to this question with an engineer about designing an error message form field box that persists in our fixed header. This would of course be ...
2
votes
2answers
49 views

Phrasing a technical error in most clear way possible: XML config file not properly formatted

I’m developing a program for a group of scientists. The requirements are that user input will be given in the form of an XML configuration file. Also the requirements state that an XSD file will be ...
1
vote
1answer
52 views

Would an item list be better than a wall of text in this error message?

Consider the error message: I am surprised that Google decided to have it this way because I assume that people wouldn't rather be eager to read nine lines of text with no typography (nothing ...
3
votes
3answers
515 views

Should I show a grids with empty search results?

I'm working on an application where i m searching on 3 categories(All,people, company) and showing results in separate tables for all the above categories. here are the business cases: if records ...
1
vote
1answer
67 views

What is the best way to convey duplicate content or task already exists message?

App context is a simple todo task app. So, what would be the best way to convey to the user the task already exists on the list? Basically, I want to keep the message and prompt as humorous and less ...
16
votes
8answers
3k views

Should I provide errors when client-side validation was bypassed?

I have a form. My JS confirms the field values are valid before the form can be submitted. If invalid, it is highlighted red, focused, and given a tooltip with the reason. Moreover, the Javascript ...
4
votes
6answers
233 views

How to display errors with single LED?

I am working on a tiny hardware device which has a single LED that can be used to display errors (there are no other outputs). Actually it is a tri-color LED but the red color is dedicated to errors. ...
1
vote
2answers
856 views

How should I present an error message to iOS users?

I'm working on an iOS 8 iPhone app and I'm looking for a way to present an error message to the user like You're offline, please check your network settings. that goes away after a few seconds. What ...
1
vote
2answers
576 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
5
votes
2answers
118 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
2
votes
2answers
476 views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
0
votes
1answer
132 views

What are the resources for list of error messages in case of failed transaction on eCommerce website? [closed]

Being the only UX guy in my company, my management wants me to write error messages for their customers. Dev team is really very very bad when it comes to writing and they will just say ...
18
votes
7answers
3k views

Is it worth having custom 404 pages for different features of a web app?

We've seen a lot of beautiful custom error pages for server errors such as 404 and 503, but it seems like each site or app has just has one for whatever page you cannot reach. Is it in anyway ...
3
votes
4answers
819 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
4
votes
2answers
64 views

“Invalid” vs. “Not Recognized” (vs. other?)

Let's say that we have a form which asks the user for some sort of tracking code for a package. So the user enters 33763, but there is no package with code 33763 in the system. As we always do, we ...
37
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
1
vote
1answer
121 views

What to do when (phone) storage is full?

My team is working on a (phone) app which continually logs data to the internal storage or SD card. This data is periodically sent to a server. (No worries - this is not spyware, and the users are ...
1
vote
3answers
245 views

Should I throw an error or a info message when a form fails to submit because of user error?

I have a form where the user can add a drink recipe. There's a couple of details that needs to be provided in order to successfully add a new drink to the database a unique name at least one ...
13
votes
8answers
3k views

Why are error codes on websites shown as “404 Not Found” [duplicate]

Most error pages on websites display http status codes in messages. Eg - "404 Not Found" Is that status code really helpful for a user? A previous question asked Are HTTP error codes user-friendly?...
7
votes
5answers
467 views

Should a user be prevented from making an invalid selection or denied with an error message after the fact?

In my UI, there is an icon for ‘Open File’. When user clicks this icon, a normal file browser window opens. The user selects a file by browsing through the computer. The user should only select ...
0
votes
1answer
112 views

What is the good wording and place for file size error message? [closed]

What would be a good wording and place on the form for file type error message? I am especially interested in the case when a user may not understand clearly the difference between file types.
19
votes
2answers
9k views

Recommendations for good resources on writing good error messages [closed]

Writing good error messages which help users understand how to use the system is difficult. Often we get bug reports stating "Error message x is confusing" which usually sparks a long debate in the ...
41
votes
11answers
11k views

Using funny error messages in Finance

Currently I'm working on a branch banking application which is going to be used for all banking transactions such as Money deposit, EFT but also Campaign Management etc. (Some user roles are directly ...
1
vote
2answers
345 views

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app?

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app? Problems that may happen: Invalid/Incorrect email Wrong mail/password Connection errors
451
votes
15answers
59k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
3
votes
2answers
294 views

Enable Button Only to Give an Error? Or Show a Mysterious Disabled Button?

Currently our system is limited in that we only allow documents to be downloaded and not folders. Eventually we will allow the download of folders, but not in the immediate future. So right now if ...
1
vote
3answers
137 views

Can errors be too simplified/generic (even for non-technical users)?

I was using a very popular application today and something about its behavior baffled me. A core feature wasn't working and there was a very short error message that simply expressed the fact that ...
3
votes
3answers
136 views

How much information should you show the user when his input is invalid?

Assume you have a website that makes several checks on user-generated input. A few examples example from my current assignment: the Belgian version of an SSN is validated using the user date of ...
64
votes
7answers
12k views

Should I show the troll that I know he's trolling?

I'm building an online store that has many features and functions. Whenever a user interacts with the site a notification is shown. These notifications should give the user a response to his action ...
0
votes
3answers
1k views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special characters[,/<...
2
votes
1answer
142 views

error prevention: link a Checkbox with its textfield

Right now I am developing a Fragment for an Android application in a university course and I am facing a usability problem, where I and my fellow students can't really find a good solution. The ...
1
vote
1answer
160 views

How do I politely ask the user to refresh after concurrent editing has occurred?

I know this situation is not ideal but cannot be avoided. I have a website database system where a user can choose from a list and display information, edit it and then save it. During the time a ...
3
votes
6answers
187 views

a way to inform user about a failed paste operation

In my application if the user tries to press CTRL + V to paste something with nothing really in the clipboard .I wish to inform the user about the same meaning a informative message saying that ...
0
votes
2answers
237 views

Is it OK to show server errors in modal dialogs?

I read this question that suggests that modals are disruptive, but I want to know if they are good to use with server errors, when the user has finished their task. Thanks
3
votes
3answers
699 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
0
votes
2answers
597 views

Alternative to modal error messages with only one button

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is based on modal dialogs. But we have a lot of errors like "You ...
4
votes
4answers
467 views

Error handling - what to do with large error list?

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is only based on modal dialogs. But some of the messages contain ...
1
vote
1answer
83 views

How to communicate errors on some items to user when performing a bulk operation?

We're currently working on a desktop application which allows users to select up to 20 documents at once to perform operations such as delete, create PDF, email a copy etc. As part of this, we're ...
1
vote
1answer
277 views

Wording to explain why our app is refusing to run on a jailbroken (hacked) iOS device

When our app detects it is running on an iOS device that has been jailbroken (hacked to circumvent Apple's App Store and the In-App Purchase payment system), we replace our usual user-interface with a ...
0
votes
2answers
98 views

To say “Click Ok to”

My question is very simple: Should an error message that is shown in javascript:confirm be like this: "This invoice does not have taxes. Click OK to continue and Cancel to add them" or like this? "...
19
votes
4answers
1k views

Is giving users false assurance a good thing?

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist One ...
0
votes
3answers
129 views

Unknown page - what to do? Error or default (omision) page?

I'm currently working on a webpage whose links work as index.php?do=buy, ?do=sell, ?do=catalog, etc. However, I stopped for a second, and thought: what if someone changes it? (?do=idontexist) What ...
0
votes
1answer
217 views

Error message text/buttons?

I have an iOS app where users can save contacts. There is a minimum of first name and last name to save, so when they try to save without filled out all the required fields, an alerts pops up that ...
52
votes
5answers
7k views

Why is blue used as a background color to indicate no signal?

To my knowledge most projectors' "No Signal" screen uses a blue background: This might also apply to the legendary Blue Screen of Death So why is blue the color of choice for such error messages?...
5
votes
2answers
345 views

“soft” error messaging. Is that a thing? Precedence?

We're on a project where the concept of a 'soft' error for a web form came up. It's an interesting idea, but I can't actually think of an example of it being used in the past, so perhaps it's not a ...
9
votes
5answers
8k views

Where is the best place to show validation/error messages in a form? [duplicate]

Where is the best place to show validation/error messages in a form? Beside a field? underneath a field? Reserve an area on the top/bottom of the page, and show any error/successful message there?
1
vote
3answers
126 views

Should there be a refresh button if a page automatically refreshes once network is available?

I have a view in my iOS app that displays an error if there is no internet connection. Upon detecting a working internet connection, the page will automatically refresh. Is there any point to having a ...