information displayed when an unexpected condition occurs, usually on a computer or other device

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1
vote
3answers
33 views

Feedback for invalid selection of the text

In my application user is allowed to add objects in text (represented as HTML tags) by selecting a part of it. Something like in the rangy.js demo but the object is being added immediately after users ...
3
votes
5answers
78 views

Should an 'error message' be displayed in anticipation, or show after user interaction?

In an application (desktop, mobile and native) we have functionality that enables users to reschedule an technician appointment that they have previously booked, by clicking on a call to action/link ...
6
votes
2answers
64 views

“Already exists” error notification

I have a dialog box telling the user to upload new pictures, but if one picture already exists there is a notification telling the user this information and he have to remove it himself. The problem ...
0
votes
2answers
2k views

Bad error message for required field: “Please enter value”

I just watched someone struggle with a form. The form was part of a normal online shop. It had reloaded after submitting, annotating the required field for the phone number with a red text above, ...
0
votes
2answers
56 views

What would be a user-friendly error message for HTTP request timeout?

We have a HTTP request timeout implemented in our mobile app, and we display an error popup when the response doesn't come on time (we will put the timeout somewhere between 30 and 60 seconds). I ...
1
vote
2answers
43 views

Displaying multiple validation messages

Let's say my password field has the following validations (not limited to) on my Sign Up form, Password length should be 6-12 characters. Password must contain at least 1 number. Password must ...
1
vote
5answers
141 views

Best place to display error message in the page?

Need to place error message. (also info message, success message) on page submission. or any error occurrence on the page. Problem statement - Right now, in the layout if we show the error message on ...
0
votes
2answers
30 views

Handing Maximum Limit of Object Creation in Nested Object Form

Assume a scenario where you can multiple projects under each course object. There is a nested object creation form like the one below Given the maximum limit of 5 Projects. Which is a better ...
1
vote
2answers
30 views

Positioning and using a prompt / instruction / error line?

I'm working on a complex GUI where new users are common and so there is a line that either gives instructions, prompts you with information after you select a button that causes a reaction, or prompts ...
0
votes
2answers
34 views

Providing feedback on copy / paste functionality

I'm working on a set of applications, one of which is a JS based web app, and the other of which is a desktop standalone application. Due to security issues, browsers won't allow users to copy to ...
3
votes
2answers
76 views

Duration of alert messages/notifications

From my understanding, alert messages/notifications should not just disappear after a certain amount of time for accessibility reasons - some people may require more time to read them so they should ...
24
votes
2answers
2k views

When is an exception message too big?

I'm testing a web app that has a cumbersome exception message for attempting to add non-eligible invoices to a payment system, see the image below. The developer sees no issue with this but its ...
1
vote
3answers
205 views

How to illustrate a “saved, but incomplete” state

Right now I have a form that is broken into multiple sections. Beside the form, there is a sidebar with a list of every section's name. Each section will experience 5 states: unsaved edit(s) ...
4
votes
1answer
211 views

HP's “PC LOAD LETTER” UX fiasco - how did they allow it? how to prevent similar issues in the future? [closed]

I'm sure that users would think: My HP Laserjet says "PC LOAD LETTER" and refuses to print. Is there something wrong with my PC (Personal Computer)? Do I need to LOAD a program? Is this an ...
13
votes
6answers
1k views

Should we avoid negative words when writing error messages?

Does the use of words such as 'fail', 'wrong', 'incorrect' and 'invalid' have a sufficiently negative impact on a users frame of mind to warrant the prohibition of their inclusion in the error ...
5
votes
2answers
85 views

Are there any rules to differ between Errors, Warnings and Notifications? [duplicate]

I am looking for any rules to give developers how they can differ between Errors, Warnings and Notifications. I haven't found something in literature or the web. Is there a standard that needs to be ...
1
vote
3answers
79 views

Messaging After Submitting Form Where no Values Have Changed

What is the best messaging for when a user submits a form to update some fields e.g. such as in a user profile, etc. but no values were changed. In my situation, nothing gets updated in the DB when ...
3
votes
5answers
206 views

What's the best way to show multiple errors associated with a table row?

After loading some files I get a table that looks like the following: The picture above shows that 49 rows were processed, of which 33 are okay, 8 have warnings and 8 have errors. Now, each rows ...
11
votes
5answers
1k views

How do I manage form validation for either/or fields

I have a form in which there the user is required to enter either a postal code OR select a city in order to do a search. If they fail to enter either and submit the form, currently the form ...
0
votes
1answer
112 views

How to position page-level error message?

User fills out this page and hits Save. The page has multiple errors, some on Tab one, others on Tab two. What's the best way to present a page-level error message explaining that user should ...
48
votes
14answers
3k views

How do I get users to read error messages?

If your intended audience is nontechnical you find yourself at a severe risk that your users will plain ignore the carefully worded error messages, either staring in shock at them, calling and yelling ...
3
votes
3answers
172 views

Reset password, appropriate response if email doesn't exist?

It is common on login forms to see "Email or password is incorrect" when the user types in their account details incorrectly instead of just "password is incorrect". This is, for among other reasons, ...
25
votes
5answers
4k views

Periods at the end of a sentence in alert message

How to classify what type of messages should've a fullstop/period and what should not? Because there are certain error/warning/success/info messages (be it a dialog, banner, contextual or ones in a ...
3
votes
2answers
96 views

App for wearable device: disconnect notification

I'm designing an app for a wearable device which is connected to the phone over bluetooth. The app more or less can't do anything without a device being connected. When launching the app, the first ...
7
votes
3answers
686 views

Form validation - When should error messages be triggered?

I'm working on a registration form with real-time inline validation. I'm wondering when we should trigger error messages: before, when the field is in focus and until the user has entered a valid ...
2
votes
3answers
208 views

What are some unique ways to say “no data available”?

What is a good message to put for "No data available"?, Currently I include something as below. Is it good? to be specific the posts are in timeline format. I Include Sad Face on top of the view: Is ...
0
votes
0answers
29 views

How to deal with conflicting resource usage concerning repeating events?

We are working on a room booking calendar which allows users to set repeating events. Imagine a scenario where there are 2 repeating events which repeat for quite a long time but they conflict on some ...
121
votes
18answers
46k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
1
vote
1answer
94 views

How to display two different responses (together on the same screen) to a single request

I'm designing the interface for a software for digital signing (with legal value in Italy). The software has a function to verify if the sign is valid and I could have more than a single response. ...
2
votes
1answer
148 views

User friendly way to describe maximum byte length?

Imagine you have a form on a webpage where some lengths can only be a certain number of characters long, and you want to show the user a friendly error message. Best animal [_crocodile__] *ERROR: The ...
4
votes
4answers
221 views

Is it important to display HTTP error codes to users?

On a 404 or 403 page, should we include the error code or can the page be written and designed better for UX without it?
1
vote
1answer
109 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
32
votes
9answers
29k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
2
votes
1answer
105 views

If a user has created an account on my iOS app using Google, how should I handle their effort to also create an email account?

Imagine a user logged into my iOS app using their Google account. Months later, they are trying to create an account using their email address (the same one connected to their previous Google social ...
1
vote
2answers
190 views

Should an “unsaved changes” dialog in a web app contain a “save” option?

When a user makes some changes in a web app and tries to navigate away without saving them, a dialog appears as a confirmation/warning message. There are two approaches to these dialogues. Sometimes ...
3
votes
1answer
173 views

What are the most common mistakes people make when entering their e-mails in a form?

I want to write some quite specific error messages for an e-mail form field in order for people to find out what they did wrong more quickly. – What are the most common mistakes people make when ...
7
votes
1answer
267 views

“An unexpected error occured”

I know this is more language problem, but in many applications there is a text "unexpected error occurred". How do you get the sense (in context of UX) of this information? It makes me feel that the ...
3
votes
2answers
72 views

Presenting error to a user in OS X in Popover View

I've been developing applications for iOS for a long time, now I am making application for OS X. My application is an agent. My application is a popover from OS X menu in the top of the screen. I need ...
2
votes
1answer
47 views

What are common interaction animations for error

Working on the error message system for checkout on an app. I've decided to use a simple skinny bar just below the main header to notify the user if something went wrong. however when it appears the ...
1
vote
3answers
139 views

Why should I provide an undo error message?

I've noticed a trend where a few services are starting to implement an "Undo" Button within messages, providing the possibility to undo the last interaction. When deleting an email in gmail for ...
3
votes
1answer
86 views

Choice of color - logo, scheme matches with error message color

Most often than not, the scheme of the website has to match that of the logo. When the logo has a RED, on a page it becomes unavoidable not to have a RED colored alerts, warnings, error messages ...
3
votes
1answer
66 views

Persisting form field error messages in a fixed header

I'm currently redesigning an onboarding flow and i've come to this question with an engineer about designing an error message form field box that persists in our fixed header. This would of course ...
2
votes
2answers
47 views

Phrasing a technical error in most clear way possible: XML config file not properly formatted

I’m developing a program for a group of scientists. The requirements are that user input will be given in the form of an XML configuration file. Also the requirements state that an XSD file will be ...
1
vote
1answer
50 views

Would an item list be better than a wall of text in this error message?

Consider the error message: I am surprised that Google decided to have it this way because I assume that people wouldn't rather be eager to read nine lines of text with no typography (nothing ...
3
votes
3answers
492 views

Should I show a grids with empty search results?

I'm working on an application where i m searching on 3 categories(All,people, company) and showing results in separate tables for all the above categories. here are the business cases: if records ...
1
vote
1answer
62 views

What is the best way to convey duplicate content or task already exists message?

App context is a simple todo task app. So, what would be the best way to convey to the user the task already exists on the list? Basically, I want to keep the message and prompt as humorous and less ...
16
votes
8answers
3k views

Should I provide errors when client-side validation was bypassed?

I have a form. My JS confirms the field values are valid before the form can be submitted. If invalid, it is highlighted red, focused, and given a tooltip with the reason. Moreover, the Javascript ...
4
votes
6answers
228 views

How to display errors with single LED?

I am working on a tiny hardware device which has a single LED that can be used to display errors (there are no other outputs). Actually it is a tri-color LED but the red color is dedicated to errors. ...
1
vote
2answers
632 views

How should I present an error message to iOS users?

I'm working on an iOS 8 iPhone app and I'm looking for a way to present an error message to the user like You're offline, please check your network settings. that goes away after a few seconds. What ...