information displayed when an unexpected condition occurs, usually on a computer or other device

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70
votes
16answers
12k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
0
votes
3answers
137 views

Are my Sign Up form error messages correct?

I just got done with my Sign Up form set up for my File Sharing & Hosting service and now I'm at a point where I'm developing the returning of form errors. There are 6 fields, and they are all ...
0
votes
3answers
31 views

Unknown page - what to do? Error or default (omision) page?

I'm currently working on a webpage whose links work as index.php?do=buy, ?do=sell, ?do=catalog, etc. However, I stopped for a second, and thought: what if someone changes it? (?do=idontexist) What ...
1
vote
1answer
31 views

How should I formulate a validation error message for a number field?

How should I formulate a validation error message for a number field? A number is expected. A number is required. The value should be a number. Number is not valid. Invalid number. Value is not a ...
3
votes
2answers
63 views

How should an error message explain to users that they input the wrong URI scheme?

On my site, users can add a link to a website. The validation checks if it has a scheme (e.g. http, ftp). If it has no scheme, it adds 'http'. But what if the user enters an ftp link, for example? I'm ...
329
votes
15answers
45k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
1
vote
1answer
46 views

Progress Box and Subversion Repository Backend to update user on revert progress

I am currently on a project that uses a Subversion Back End to commit/revert/lock content. Right now, I am trying to find a way to communicate to the user when a revert fails, why it failed. ...
22
votes
2answers
4k views

Is the color red really appropriate for form validation errors?

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...
0
votes
2answers
41 views

Opting In/Out Error Handling in Mobile

Designing a settings screen in an app, which involve user opting in or out of marketing from app and/or website and sync across devices. The issue I am having is handling an error if the user opts out ...
6
votes
2answers
381 views

Benefit of custom 404 error screens on website

Are there any UX studies on whether custom 404's and the like benefit or enrich the experience of the end user? Some good examples below, I was thinking the wording might be more relevant in this ...
26
votes
8answers
6k views

What is the recommended wording for a generic error message

What would be the best wording for a generic error message? With generic error message I mean a message for an error that has occured but there are no details on what the error is or how to recover ...
1
vote
2answers
98 views

Should I show a customer granular credit card errors?

When credit cards are declined, our gateway usually provides a useful reason: insufficient funds, CVV mismatch, invalid card number, etc. Should we show this to the user? Or should we just show a ...
1
vote
2answers
167 views

Should I throw an error or a info message when a form fails to submit because of user error?

I have a form where the user can add a drink recipe. There's a couple of details that needs to be provided in order to successfully add a new drink to the database a unique name at least one ...
2
votes
1answer
122 views

How might Windows show a loading status instead of just freezing?

Every now and then, you'll have a bunch of desktop applications open in Windows. Let's say you have a word processor, a web browser, a music player, and video game open simultaneously. All of these ...
2
votes
2answers
107 views

Can I ask a user to provide Mandatory description of the error?

In my app when an unhandled error occurs a popup window opens. It has a field to add additional info but it's optional. This is completely anonymous. Due to security issues I cannot use a stack-trace ...
2
votes
3answers
115 views

Should I warn that drop down filters are mandatory?

When dealing with various drop down list of options, with one acting as a filter to another and the last one being the desired option per se, it is more advisable to treat all drop downs as obligatory ...
3
votes
2answers
104 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
-2
votes
1answer
2k views

Form validation best practice using Twitter Bootstrap when input fields close each other

I am programmer not designer nor ux designer. So, I am using Twitter Bootstrap framework for design the page with input elements on it. Basic requirement for my form is - It should fit into 1024x768 ...
1
vote
1answer
80 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
10
votes
6answers
704 views

Should we avoid negative words when writing error messages?

Does the use of words such as 'fail', 'wrong', 'incorrect' and 'invalid' have a sufficiently negative impact on a users frame of mind to warrant the prohibition of their inclusion in the error ...
2
votes
1answer
280 views

Design pattern for handling network connection errors

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...
4
votes
2answers
143 views

Best practices for data file upload error handling

I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...
3
votes
1answer
59 views

What is the best way to convey to a user a reason for failure using an icon?

I have a scenario where the user needs to test a connection by clicking on a button. Once clicked, they will be provided one of the follow results: successful (check mark icon) and failed (red x icon) ...
2
votes
3answers
136 views

Changing error message colours on different backgrounds

On our site, we have different backgrounds colours for various forms, and the designers have assigned different colours for the error messages, depending on the background. I was wondering whether ...
10
votes
5answers
1k views

What will be the Best notifications and error messages?

As a UI architect, I am always wondering about the best format to display errors and notifications to users. Which of the following examples is the best format? Name is required Name cannot be ...
1
vote
1answer
169 views

Should an empty search box return an error message or all results?

I'm currently working on 2 different websites: an events and a news websites. On both sites, a search interface with filter options is provided. Initially, the search engine was build to return an ...
2
votes
2answers
114 views

What's reasonable time lag before displaying a timeout message?

We're developing an online application and wondered what is the average/expected/reasonable about of time to make the user wait after form submission before we say "Hey sorry, we think there's a ...
6
votes
3answers
301 views

What's the best way to handle unexpected application errors?

I know, i know, we should aim to handle all exceptions, but for those moments when it's just impossible... I thought of something like this: download bmml source – Wireframes created with ...
0
votes
2answers
161 views

Which validation error message to use for user form?

Which of these error message should I use for my add/edit user form. (Although I am over thinking this) Background I have various forms around the system where assets can be assigned to specific ...
3
votes
1answer
128 views

Number of error messages to display

This question is related more to a server side error such as a timeout or a database not being reached rather than a user error or validation problem. Let's say we have a web page which pulls data ...
0
votes
1answer
45 views

Related inputs workflow

This is the feature I need: Think of yourself as a part time employee. You are allowed to enter up to 2 time intervals to specify your availability for the day. So there are 4 ...
1
vote
3answers
147 views

Multiple Page Forms: Validate on every page or only on the last page?

We have a form that spans 3 pages (has steps 1 to 3). Currently, we allow them to skip required data because they may want to do Step 2 first before they feel like filling out Step 1 form. Our forms ...
49
votes
13answers
2k views

Personal information in messages

Is it good to add some personal information (name, username or other) in success or error messages?
1
vote
1answer
146 views

How should one phrase validation error messages?

What is the best phrase to use considering that these are short error messages that is positioned right beside the labels / input they are referring to. For example, there's a missing email address, ...
2
votes
4answers
684 views

How to show user login password is wrong after the first time e.g. flash “wrong password” message

This is a follow up to this question asking about what should be displayed when a user enters a wrong password. Here is my current design: when logging into a website if the user enters a wrong ...
37
votes
3answers
2k views

Humor on the deathbed

Here is a rather accurate description of an extremely rare situation, displayed by a program right before seppuku: cannot handle the fatal error due to a fatal error in the fatal error handler! ...
0
votes
3answers
155 views

How to handle user input error handling on signup form [duplicate]

I'm designing a signup form and got stuck in a ux discussion on how to handle user input error handling. Which would you prefer of the following two scenarios? Or is there a third, better option? ...
39
votes
6answers
3k views

How can I highlight errors when bright red is the main color of the brand?

I'm working on a mobile website for a client whose main brand color is red. The website header and headings are all red. CTA buttons are red too. How can I effectively separate errors (mostly in form ...
15
votes
7answers
613 views

How the user should be informed that the file she submitted is not an image?

In a given web application, the user can upload images. Currently, when the user uploads something which is not an image, the JavaScript alert box with the message "Please Select only Image Files!!" ...
28
votes
12answers
818 views

Blocking IE6: Deny outright or warn of issues?

We're looking at (finally) retiring IE6 support. I've always been a big fan of graceful degradation but we're really pushing ahead and trying to embrace features that we're simply not going to want ...
3
votes
2answers
212 views

Contextual error message

I am designing a new feature for a CMS my company uses. A few things you should know: We have content editors working mainly on adding pages to the system. We have thousands of pages, and no one ...
16
votes
5answers
872 views

Is giving users false assurance a good thing?

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist One ...
9
votes
4answers
817 views

What is the best way to display date validation errors?

I am performing date validation on several forms. This validation includes making sure a date does not fall on a weekend, does not fall on a major holiday, is at least 3 business days from the current ...
4
votes
2answers
187 views

How should removed pages be handled in e-commerce sites?

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...
10
votes
3answers
220 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
39
votes
14answers
2k views

How do I get users to read error messages?

If your intended audience is nontechnical you find yourself at a severe risk that your users will plain ignore the carefully worded error messages, either staring in shock at them, calling and yelling ...
6
votes
4answers
224 views

Partial success message when deleting items

In one of our applications, the user can select multiple items and delete as many of them as they wish in single click. However, while processing this request there is some validation and ...
4
votes
4answers
809 views

Best error message to display when too many users logging onto web system

I have a website that started experiencing issues when too many people are trying to log into the website at the same time (usually at the start of the business day). Are there some examples of or ...
6
votes
2answers
170 views

When should the message informing the user that the password they entered is wrong go away?

This is a follow up to this question since it got closed. In a log in form, after the user enters the wrong password, when should the message saying "wrong password or user name" go away? For example ...
2
votes
2answers
150 views

What to present when wrong log in information entered [duplicate]

In my sign in page I made it so that the page doesn't need to reload when the wrong password is typed (similar to Google's). What should happen when the wrong password is typed? Right now I have text ...