information displayed when an unexpected condition occurs, usually on a computer or other device

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1
vote
2answers
110 views

Should an “unsaved changes” dialog in a web app contain a “save” option?

When a user makes some changes in a web app and tries to navigate away without saving them, a dialog appears as a confirmation/warning message. There are two approaches to these dialogues. Sometimes ...
6
votes
1answer
162 views

“An unexpected error occured”

I know this is more language problem, but in many applications there is a text "unexpected error occurred". How do you get the sense (in context of UX) of this information? It makes me feel that the ...
2
votes
1answer
36 views

What are common interaction animations for error

Working on the error message system for checkout on an app. I've decided to use a simple skinny bar just below the main header to notify the user if something went wrong. however when it appears the ...
3
votes
1answer
62 views

Choice of color - logo, scheme matches with error message color

Most often than not, the scheme of the website has to match that of the logo. When the logo has a RED, on a page it becomes unavoidable not to have a RED colored alerts, warnings, error messages ...
3
votes
1answer
42 views

Persisting form field error messages in a fixed header

I'm currently redesigning an onboarding flow and i've come to this question with an engineer about designing an error message form field box that persists in our fixed header. This would of course ...
1
vote
3answers
115 views

Why should I provide an undo error message?

I've noticed a trend where a few services are starting to implement an "Undo" Button within messages, providing the possibility to undo the last interaction. When deleting an email in gmail for ...
2
votes
2answers
38 views

Phrasing a technical error in most clear way possible: XML config file not properly formatted

I’m developing a program for a group of scientists. The requirements are that user input will be given in the form of an XML configuration file. Also the requirements state that an XSD file will be ...
1
vote
3answers
96 views

What's the best way to show multiple errors associated with a table row?

After loading some files I get a table that looks like the following: The picture above shows that 49 rows were processed, of which 33 are okay, 8 have warnings and 8 have errors. Now, each rows ...
2
votes
1answer
45 views

If a user has created an account on my iOS app using Google, how should I handle their effort to also create an email account?

Imagine a user logged into my iOS app using their Google account. Months later, they are trying to create an account using their email address (the same one connected to their previous Google social ...
3
votes
2answers
47 views

Presenting error to a user in OS X in Popover View

I've been developing applications for iOS for a long time, now I am making application for OS X. My application is an agent. My application is a popover from OS X menu in the top of the screen. I need ...
1
vote
1answer
40 views

Would an item list be better than a wall of text in this error message?

Consider the error message: I am surprised that Google decided to have it this way because I assume that people wouldn't rather be eager to read nine lines of text with no typography (nothing ...
1
vote
1answer
44 views

What is the best way to convey duplicate content or task already exists message?

App context is a simple todo task app. So, what would be the best way to convey to the user the task already exists on the list? Basically, I want to keep the message and prompt as humorous and less ...
15
votes
8answers
2k views

Should I provide errors when client-side validation was bypassed?

I have a form. My JS confirms the field values are valid before the form can be submitted. If invalid, it is highlighted red, focused, and given a tooltip with the reason. Moreover, the Javascript ...
3
votes
6answers
200 views

How to display errors with single LED?

I am working on a tiny hardware device which has a single LED that can be used to display errors (there are no other outputs). Actually it is a tri-color LED but the red color is dedicated to errors. ...
1
vote
2answers
183 views

How should I present an error message to iOS users?

I'm working on an iOS 8 iPhone app and I'm looking for a way to present an error message to the user like You're offline, please check your network settings. that goes away after a few seconds. What ...
3
votes
2answers
153 views
0
votes
0answers
24 views

Disabling main call to action on signup form [duplicate]

I am working on a sign up form that contains 5 fields - I am sorry, it's too much but those are the business requirements.. I though a good option to keep an optimal UX is to display errors as the ...
5
votes
2answers
249 views

Form validation - When should error messages be triggered?

I'm working on a registration form with real-time inline validation. I'm wondering when we should trigger error messages: before, when the field is in focus and until the user has entered a valid ...
5
votes
2answers
102 views

Where should we tell the customer that the item in their cart cannot be shipped where they live?

Since we do not know where the user lives until after they have added the item that cannot be shipped to where they live, and then entered their ship location, I would love to see examples or ideas ...
2
votes
2answers
241 views

Error messages / alert boxes on wide screens

I'm reworking a web app UI to take advantage of wider screens and I have a niggle I can't shake. There are many tables throughout the app for which a wider screen is advantageous. Above the tables I ...
0
votes
1answer
59 views

What are the resources for list of error messages in case of failed transaction on eCommerce website? [closed]

Being the only UX guy in my company, my management wants me to write error messages for their customers. Dev team is really very very bad when it comes to writing and they will just say ...
2
votes
4answers
301 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
18
votes
7answers
2k views

Is it worth having custom 404 pages for different features of a web app?

We've seen a lot of beautiful custom error pages for server errors such as 404 and 503, but it seems like each site or app has just has one for whatever page you cannot reach. Is it in anyway ...
3
votes
2answers
52 views

“Invalid” vs. “Not Recognized” (vs. other?)

Let's say that we have a form which asks the user for some sort of tracking code for a package. So the user enters 33763, but there is no package with code 33763 in the system. As we always do, we ...
3
votes
1answer
150 views

What are the most common mistakes people make when entering their e-mails in a form?

I want to write some quite specific error messages for an e-mail form field in order for people to find out what they did wrong more quickly. – What are the most common mistakes people make when ...
0
votes
0answers
24 views

What is the best feedback for a generic error? [duplicate]

What error message can I use instead of the following: "Oops! Something's wrong.. Sorry!" "An error occurred." We are developing a business web app so I need something that's not too casual. Thanks ...
1
vote
1answer
106 views

What to do when (phone) storage is full?

My team is working on a (phone) app which continually logs data to the internal storage or SD card. This data is periodically sent to a server. (No worries - this is not spyware, and the users are ...
36
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
7
votes
5answers
365 views

Should a user be prevented from making an invalid selection or denied with an error message after the fact?

In my UI, there is an icon for ‘Open File’. When user clicks this icon, a normal file browser window opens. The user selects a file by browsing through the computer. The user should only select ...
0
votes
2answers
708 views

Bad error message for required field: “Please enter value”

I just watched someone struggle with a form. The form was part of a normal online shop. It had reloaded after submitting, annotating the required field for the phone number with a red text above, ...
0
votes
1answer
72 views

What is the good wording and place for file size error message? [closed]

What would be a good wording and place on the form for file type error message? I am especially interested in the case when a user may not understand clearly the difference between file types.
1
vote
2answers
214 views

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app?

Is it better to use a warning icon, error icon, or no icon at all for login problems in a mobile app? Problems that may happen: Invalid/Incorrect email Wrong mail/password Connection errors
35
votes
11answers
11k views

Using funny error messages in Finance

Currently I'm working on a branch banking application which is going to be used for all banking transactions such as Money deposit, EFT but also Campaign Management etc. (Some user roles are directly ...
3
votes
2answers
198 views

Enable Button Only to Give an Error? Or Show a Mysterious Disabled Button?

Currently our system is limited in that we only allow documents to be downloaded and not folders. Eventually we will allow the download of folders, but not in the immediate future. So right now if ...
1
vote
3answers
100 views

Can errors be too simplified/generic (even for non-technical users)?

I was using a very popular application today and something about its behavior baffled me. A core feature wasn't working and there was a very short error message that simply expressed the fact that ...
3
votes
3answers
99 views

How much information should you show the user when his input is invalid?

Assume you have a website that makes several checks on user-generated input. A few examples example from my current assignment: the Belgian version of an SSN is validated using the user date of ...
2
votes
1answer
107 views

error prevention: link a Checkbox with its textfield

Right now I am developing a Fragment for an Android application in a university course and I am facing a usability problem, where I and my fellow students can't really find a good solution. The ...
59
votes
7answers
12k views

Should I show the troll that I know he's trolling?

I'm building an online store that has many features and functions. Whenever a user interacts with the site a notification is shown. These notifications should give the user a response to his action ...
0
votes
2answers
171 views

Is it OK to show server errors in modal dialogs?

I read this question that suggests that modals are disruptive, but I want to know if they are good to use with server errors, when the user has finished their task. Thanks
3
votes
6answers
151 views

a way to inform user about a failed paste operation

In my application if the user tries to press CTRL + V to paste something with nothing really in the clipboard .I wish to inform the user about the same meaning a informative message saying that ...
2
votes
3answers
353 views

specific vs generic error messages

So in this site we have an array of error messages. In the case something goes wrong, we pick the specific error message show it to the user. There are many instances where the error should occur only ...
1
vote
1answer
125 views

How do I politely ask the user to refresh after concurrent editing has occurred?

I know this situation is not ideal but cannot be avoided. I have a website database system where a user can choose from a list and display information, edit it and then save it. During the time a ...
0
votes
2answers
431 views

Alternative to modal error messages with only one button

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is based on modal dialogs. But we have a lot of errors like "You ...
4
votes
4answers
311 views

Error handling - what to do with large error list?

We are rewriting our desktop application and we are thinking of improving the error handling and error notifications. Currently, it is only based on modal dialogs. But some of the messages contain ...
1
vote
1answer
65 views

How to communicate errors on some items to user when performing a bulk operation?

We're currently working on a desktop application which allows users to select up to 20 documents at once to perform operations such as delete, create PDF, email a copy etc. As part of this, we're ...
0
votes
3answers
834 views

Error message for “Invalid Username”

As per "UX guidelines" what should be the error message for a dimmpley Login for having 2 basic fields "Username" & Password. So if a User Enter a username with "Space or special ...
1
vote
1answer
212 views

Wording to explain why our app is refusing to run on a jailbroken (hacked) iOS device

When our app detects it is running on an iOS device that has been jailbroken (hacked to circumvent Apple's App Store and the In-App Purchase payment system), we replace our usual user-interface with a ...
13
votes
8answers
3k views

Why are error codes on websites shown as “404 Not Found” [duplicate]

Most error pages on websites display http status codes in messages. Eg - "404 Not Found" Is that status code really helpful for a user? A previous question asked Are HTTP error codes ...
0
votes
2answers
89 views

To say “Click Ok to”

My question is very simple: Should an error message that is shown in javascript:confirm be like this: "This invoice does not have taxes. Click OK to continue and Cancel to add them" or like this? ...
0
votes
1answer
199 views

Error message text/buttons?

I have an iOS app where users can save contacts. There is a minimum of first name and last name to save, so when they try to save without filled out all the required fields, an alerts pops up that ...