the teaching or tutoring of users (different from questions about training oneself in UX)

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1
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3answers
78 views

General strategy on help

Have a fairly complex desktop application. Uses some advances search techniques and some statistics for analysis and prediction. The help is separated with one section of no UI. These are ...
2
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2answers
67 views

Does interactivity affect training performance?

My office has recently created a bunch of computer based trainings (CBTs). They're basically slides with audio. Some of them automatically advance to the next slide and others require a manual click ...
4
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2answers
241 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
3
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2answers
100 views

How can end users training be integrated to the UX plans?

For many systems, performance can be significantly improved by educating the end users. It might even be argued that training is required to achieve optimal system performance: IIRC, Robert N. ...