the teaching or tutoring of users (different from questions about training oneself in UX)

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35 views

Multiple tutorials for new users based on level of expertise

Our company is preparing to launch a web app, and we are trying to decide on the right tutorial/onboarding process for new users. In our user testing, we have seen that the app itself is relatively ...
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2answers
58 views

How should I adapt for Assistive Touch in iOS

This article reports that users avoid pressing the home button on an unfounded rumor that using the home button will cause the phone to break. What alterations should I make to accommodate this ...
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215 views

How to encourage users to manipulate search criteria to get results

Context I have a large pool of telephone agents using a custom built piece of software to track the calls. Due to the high pressure of having a caller on the line agents often rely on old methods for ...
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3answers
205 views

General strategy on help

I have a fairly complex desktop application. It uses some advanced search techniques and some statistics for analysis and prediction. The help is separated with one section of no UI. These are ...
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2answers
71 views

Does interactivity affect training performance?

My office has recently created a bunch of computer based trainings (CBTs). They're basically slides with audio. Some of them automatically advance to the next slide and others require a manual click ...
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2answers
267 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
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107 views

How can end users training be integrated to the UX plans?

For many systems, performance can be significantly improved by educating the end users. It might even be argued that training is required to achieve optimal system performance: IIRC, Robert N. ...