the teaching or tutoring of users (different from questions about training oneself in UX)

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2
votes
2answers
45 views

How should I adapt for Assistive Touch in iOS

This article reports that users avoid pressing the home button on an unfounded rumor that using the home button will cause the phone to break. What alterations should I make to accommodate this ...
8
votes
2answers
181 views

How to encourage users to manipulate search criteria to get results

Context I have a large pool of telephone agents using a custom built piece of software to track the calls. Due to the high pressure of having a caller on the line agents often rely on old methods for ...
3
votes
3answers
158 views

General strategy on help

I have a fairly complex desktop application. It uses some advanced search techniques and some statistics for analysis and prediction. The help is separated with one section of no UI. These are ...
2
votes
2answers
71 views

Does interactivity affect training performance?

My office has recently created a bunch of computer based trainings (CBTs). They're basically slides with audio. Some of them automatically advance to the next slide and others require a manual click ...
5
votes
2answers
258 views

How Many Screenshots Are Too Many

At what point am I offering too many screenshots? I am working a redesign of my company's help guides - these guides are mostly centered around our hosted mail services. How to set up Outlook, set up ...
4
votes
2answers
105 views

How can end users training be integrated to the UX plans?

For many systems, performance can be significantly improved by educating the end users. It might even be argued that training is required to achieve optimal system performance: IIRC, Robert N. ...