designing to produce certain emotional effects or how emotion affects a user's behavior with a system.

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0
votes
2answers
30 views

Implications and knock on effects of late scheduled emails to the user experience?

We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves. Typically our ...
-2
votes
1answer
130 views

What is the emotion that propels UX people? [closed]

At my workplace, I see UX folks being emotional and even defensive about users. They feel a 'duty of care' for the end user, as if they know them and deeply care for them. My question to this UX ...
0
votes
1answer
87 views

Customer testimonials - Embedded tweet vs custom design [closed]

Do you think that embedded tweets would work better than custom design to show testimonials? Embedded tweet are live proof which people can see by clicking on embedded tweet and also embeded tweet ...
6
votes
3answers
293 views

Text Emoticon for Warning Messages

My error message has a sad face emoticon : ( so that users can easily know that there's an error since just making the alert background to the color red doesn't really emphasize an error message ...
2
votes
2answers
62 views

Binning donations rather than aggregating

On a particular non-sponsored product-review blog there are requests for donations, but responses are poor. Currently, there is a simple site-wide donation button like you might find at Wikipedia. ...
0
votes
1answer
96 views

Bringing experience to computer online store

I have suddenly realized that in my work I do usability and conversion optimization, but there is no experience in the sites I build. They are quite clear, simple, usable and business efficient, but, ...
8
votes
5answers
5k views

Do emojis provide any value over emoticons?

Some background By emoji, I mean these: http://www.emoji-cheat-sheet.com/ By emoticons, I mean the standard :), :P, ;) etc. These emoticons or emoji will be available to users in things like text ...
5
votes
3answers
177 views

Creating an emotional bond with the user on a business site

I'm currently working for a client on a site which offers search services. The users can rent modules that perform an action 24/7, namely searching an internal index for specific items. Each module ...
37
votes
3answers
2k views

Humor on the deathbed

Here is a rather accurate description of an extremely rare situation, displayed by a program right before seppuku: cannot handle the fatal error due to a fatal error in the fatal error handler! ...
5
votes
2answers
205 views

How does individual vs pluralistic language affect community?

Pluralistic Imagine our goal is creation of a community environment (perhaps such as UX.stackexchange). Through our word choices, we can choose individual or pluralistic expressions - and the words ...
35
votes
4answers
2k views

Can you, and should you, design against buyer's remorse?

We know that one way to design an engaging experience is to design for emotion, e.g. as outlined in Aarron Walter's book of the same name. Part of the process of designing for an emotional response ...
393
votes
15answers
51k views

Should error messages apologize?

We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it ...
39
votes
7answers
14k views

Why is Google's “I'm Feeling Lucky” button still next to the search bar?

I'm sure that Google must put a lot of thought into the display of its homepage. With such a minimalistic design, every element matters. So what's up with the "I'm feeling lucky" button? Why is ...
61
votes
8answers
3k views

Handling the death of a user

Are there any common practices for handling the death of a user? How should the claim of a death be verified? How should the deceased user be "visualized" or otherwise indicated on their ...
7
votes
3answers
247 views

Using stock imagery with sensitive subjects

Something I've always wondered about is what effect would bad stock photography have on the user for sensitive subjects. I'm talking cheap, literal and cliche. I personally find this type of thing ...
4
votes
2answers
1k views

Why avoid the word “please” in error messages? [duplicate]

Possible Duplicate: Should an interface ever say “please”? According to Windows User Experience Interaction Guidelines (UX Guide) for Windows 7 and Windows Vista: Avoid the ...
28
votes
10answers
941 views

How do you make users vote objectively and not from emotions?

I've seen on Youtube many informative videos on massacres and natural disasters where users don't vote objectively. Rather, they vote based on their emotions, which is why these videos always have a ...
37
votes
7answers
2k views

Could scaring users be good UX?

I work on an application that's designed to be usable by new users, but has a lot of complicated configuration for advanced users. Our approach to keeping users away from delicate settings is to make ...
6
votes
3answers
305 views

Providing warm colors when the content is depressing?

I had posted a question earlier asking for views on what would be the ideal background color to enhance readability and had indicated my inclination towards having a dark or a greyish background to ...
4
votes
5answers
481 views

Benefits of recording user facial expressions when testing

Every "proper" test setup seems to include a camera / webcam for recording the user and a lot of articles I've read in the past recommend it as part of a setup, but sources never really go into a ...
4
votes
6answers
419 views

Creating Interfaces that Build Emotional Bonds

What are factors in the user experience that lead to users having an emotional tie to an interface, why, and what would be an example of each factor.
7
votes
5answers
257 views

Protecting the user experience with business cases.

We get it. We know that a good UX is good for the company. I recently observed some user testing and at the end of the user journey two of the participants smiled and said something like "I've have ...