digital electronic mail sent over the internet.

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78
votes
13answers
7k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
64
votes
12answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
48
votes
12answers
2k views

How can I guard against users accidentally sending emails without attachments?

I often dash off emails to people and still I forget attachments. I am using an email client which does keyword sniffing, e.g. if I type 'attachment' or similar it will pop up a warning, but more ...
40
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?
32
votes
10answers
4k views

What is the best email username to use for a myname.com domain?

Not sure if this is an UX question, well somehow it is, but I didn't know a better place to ask anyway. So I will just throw it in here. Let's say I have the domain johnsmith.com and I want people to ...
26
votes
6answers
2k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
21
votes
3answers
1k views

How best to ask a previously unsubscribed contact to resubscribe?

How should I approach asking a contact on our email marketing list, who has previously unsubscribed from emails regarding a show, to resubscribe now that a new show is planned? We run numerous ...
21
votes
2answers
545 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
18
votes
8answers
5k views

Using mailto: links for email addresses…what is the practice these days?

When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link? Does this work with people using web mail clients? I use gmail and whenever I click ...
18
votes
6answers
3k views

Contact form or mailto: link?

I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
17
votes
6answers
666 views

Should validating an email automatically sign someone into an application?

When signing up for a new account with a web application, it is standard to send a validation email. I don't want to go into the pros and cons of the validation email though. When receiving a ...
16
votes
3answers
2k views

confirm email or email verification later?

I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process: Currently, I require ...
15
votes
5answers
804 views

Should you include names in emails?

There are some similar questions to this, however this has a very specific reasoning. Should you include a names in emails? The reason I ask this is because I have been reviewing my MailChimp lists ...
13
votes
4answers
1k views

If your login is an email, should you canonicalize/lower-case it?

A lot of sites today don't have a username, just a "login email". If a user opened an account as foo@mymail.com, and are now trying to login using FoO@mYmAiL.cOm - should we accept this login as ...
13
votes
2answers
343 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
12
votes
5answers
1k views

Should I let a user copy/paste into a confirm e-mail field for a registration form? [duplicate]

Possible Duplicate: Preventing a user from pasting from the clipboard into a mandatory form field There was a question of stackoverflow, that a programmer did not wont to let the new users ...
12
votes
4answers
551 views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
12
votes
3answers
3k views

Reply all replies to self?

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
11
votes
4answers
461 views

When a user's login email has been changed, what should happen?

I'm making an online frontend for a system. This system is normally used by a business providing a service to a customer. The customer will have the option of using this online frontend in addition to ...
11
votes
5answers
470 views

Why is it common practice to send newsletters from fake email addresses?

Has someone researched the amount of recipients who respond to newsletter emails, and see "Delivery to the following recipient failed permanently"? -The ratio is probably high. People who reply ...
11
votes
3answers
518 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
10
votes
9answers
501 views

Hyphenating URLs and email addresses that would overflow their container?

This is clearly bad UX and web development: It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible. But should the email ...
10
votes
8answers
480 views

Should I unsubscribe uninterested mailing-list members?

According to MailChimp stats on our mailing list (that receives a monthly e-mail), I found out a set of members that never open our mails. Typically, they opened it once, long ago, then stopped ...
10
votes
3answers
2k views

Sending a formatted email vs. sending a PDF as attachment

I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
10
votes
3answers
220 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
10
votes
4answers
530 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
10
votes
2answers
774 views

Email confirmation on password reset?

I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
9
votes
2answers
281 views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
9
votes
4answers
569 views

Subliminal user registration

I'm developing a forum/community board and I want to avoid registration forms. So I decided to make user registration almost implicit. What I mean is, if an unregistered user is about to do something ...
9
votes
4answers
196 views

Secure but still usable license key retrieval mechanism?

I just had a very interesting conversation with a support rep of a software product that I love (and which shall remain anonymous here). They use product keys for licensing, and in case the user ...
8
votes
4answers
270 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
8
votes
3answers
354 views

How can I provide a simple dialog for a user to enter multiple email addresses (for invitations)?

I'm creating a dialog (modal) that asks the user to enter multiple email addresses to which an item on the website is shared to. The dialog is about 530x500 pixels big. Right now I'm asking the user ...
8
votes
2answers
5k views

Examples of well written emails for recruiting participants for usability tests / interviews or surveys?

I'm looking for examples of emails for recruiting participants for tests or interviews. I felt my first drafts for the last time I recruited were somewhat impersonal. So how do you write good ...
7
votes
5answers
297 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
7
votes
4answers
389 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
7
votes
1answer
231 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
6
votes
3answers
273 views

What would be an expected behaviour for resetting the password?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
6
votes
2answers
296 views

Email first registration

I'm wondering how to structure our signup process. We really need email verification, so the idea is that instead of having the classic 'register then verify' process, we ask for the email first, and ...
5
votes
3answers
187 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
5
votes
3answers
416 views

Emails in plain text or HTML?

When communicating with customers, is it better to send emails in plain text or html formats? Each has different strengths and weaknesses, but the question of which is better still remains. Which ...
5
votes
4answers
239 views

Email notification service - registration required or not?

I am creating a notification service in my web app that will allow people to be notified when certain types of postings are published according to their tastes. They will be able to sign up for ...
5
votes
1answer
241 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
5
votes
3answers
326 views

Why do you need to keep users engaged through your site?

I hope this is an appropriate forum for this topic. If not, I apologize. To rephrase the question, I am debating a new tactic that some marketers are trying to implement that goes against everything ...
5
votes
2answers
354 views

Does user need to activate account via e-mail in registration process?

I’m designing e-commerce registration process, and I’m in two minds about asking user for account activation via e-mail. I consider these solutions: User needs to activate account via e-mail or he ...
5
votes
1answer
241 views

Flag vs. Star in E-mail apps! Which would be the optimal placement for a 'flag' or 'star' icon in e-mail apps?

Most people read from left to right, so In my opinion the flag or star icon should be definitely on the left. In MS Office it's on the right, but there is an exclamation mark on the left (which has a ...
4
votes
6answers
736 views

Is a captcha necessary when email validation is being utilised?

During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
4
votes
2answers
261 views

Should I save mail list subscription information for users who unsubscribe?

I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
4
votes
5answers
267 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
4
votes
3answers
424 views

Any evidence of increased click through rates on blue underlined links in html emails?

I'm redesigning our company email template. At the moment links are grey, bold and not underlined. I don't think this makes it very clear that it is a link. My gut instinct tells me that I should make ...
4
votes
5answers
193 views

What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?

If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...