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81
votes
13answers
8k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
65
votes
13answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
55
votes
10answers
4k views

Should I unsubscribe uninterested mailing-list members?

According to MailChimp stats on our mailing list (that receives a monthly e-mail), I found out a set of members that never open our mails. Typically, they opened it once, long ago, then stopped ...
49
votes
13answers
3k views

How can I guard against users accidentally sending emails without attachments?

I often dash off emails to people and still I forget attachments. I am using an email client which does keyword sniffing, e.g. if I type 'attachment' or similar it will pop up a warning, but more ...
41
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?
34
votes
10answers
5k views

What is the best email username to use for a myname.com domain?

Not sure if this is an UX question, well somehow it is, but I didn't know a better place to ask anyway. So I will just throw it in here. Let's say I have the domain johnsmith.com and I want people to ...
33
votes
6answers
4k views

How to tell user to wait for the verification email?

When a user registers on our site, we redirect him to a success page telling him the following: Some users have complained that they didn't receive the email. After some investigation, we found ...
30
votes
6answers
3k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
21
votes
3answers
2k views

How best to ask a previously unsubscribed contact to resubscribe?

How should I approach asking a contact on our email marketing list, who has previously unsubscribed from emails regarding a show, to resubscribe now that a new show is planned? We run numerous ...
21
votes
2answers
634 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
20
votes
8answers
6k views

Using mailto: links for email addresses…what is the practice these days?

When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link? Does this work with people using web mail clients? I use gmail and whenever I click ...
18
votes
6answers
4k views

Contact form or mailto: link?

I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
17
votes
3answers
2k views

confirm email or email verification later?

I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process: Currently, I require ...
17
votes
6answers
784 views

Should validating an email automatically sign someone into an application?

When signing up for a new account with a web application, it is standard to send a validation email. I don't want to go into the pros and cons of the validation email though. When receiving a ...
17
votes
4answers
802 views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
15
votes
5answers
837 views

Should you include names in emails?

There are some similar questions to this, however this has a very specific reasoning. Should you include a names in emails? The reason I ask this is because I have been reviewing my MailChimp lists ...
14
votes
3answers
4k views

What is the reverse of an Unsubscribe?

We are working on our CAN-SPAM compliance, and have our Unsubscribe wording the way we want it. Our app mainly sends e-mail when it is notifying users of various work-related events. If a user ...
14
votes
4answers
1k views

If your login is an email, should you canonicalize/lower-case it?

A lot of sites today don't have a username, just a "login email". If a user opened an account as foo@mymail.com, and are now trying to login using FoO@mYmAiL.cOm - should we accept this login as ...
14
votes
2answers
486 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
13
votes
5answers
1k views

Should I let a user copy/paste into a confirm e-mail field for a registration form? [duplicate]

Possible Duplicate: Preventing a user from pasting from the clipboard into a mandatory form field There was a question of stackoverflow, that a programmer did not wont to let the new users ...
12
votes
5answers
548 views

Why is it common practice to send newsletters from fake email addresses?

Has someone researched the amount of recipients who respond to newsletter emails, and see "Delivery to the following recipient failed permanently"? -The ratio is probably high. People who reply ...
12
votes
3answers
656 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
12
votes
3answers
4k views

Reply all replies to self? [closed]

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
11
votes
4answers
529 views

When a user's login email has been changed, what should happen?

I'm making an online frontend for a system. This system is normally used by a business providing a service to a customer. The customer will have the option of using this online frontend in addition to ...
10
votes
9answers
546 views

Hyphenating URLs and email addresses that would overflow their container?

This is clearly bad UX and web development: It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible. But should the email ...
10
votes
3answers
2k views

Sending a formatted email vs. sending a PDF as attachment

I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
10
votes
3answers
275 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
10
votes
2answers
463 views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
10
votes
4answers
659 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
10
votes
2answers
1k views

Email confirmation on password reset?

I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
9
votes
4answers
592 views

Subliminal user registration

I'm developing a forum/community board and I want to avoid registration forms. So I decided to make user registration almost implicit. What I mean is, if an unregistered user is about to do something ...
9
votes
4answers
209 views

Secure but still usable license key retrieval mechanism?

I just had a very interesting conversation with a support rep of a software product that I love (and which shall remain anonymous here). They use product keys for licensing, and in case the user ...
8
votes
4answers
902 views

Is an in-app email function useful to users?

I am working on a startup and one of the features we thought we would implement is the ability to send email to other users/groups who use the application. Email isn't a core piece of what we do, we ...
8
votes
1answer
260 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
8
votes
4answers
349 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
8
votes
3answers
407 views

How can I provide a simple dialog for a user to enter multiple email addresses (for invitations)?

I'm creating a dialog (modal) that asks the user to enter multiple email addresses to which an item on the website is shared to. The dialog is about 530x500 pixels big. Right now I'm asking the user ...
8
votes
2answers
6k views

Examples of well written emails for recruiting participants for usability tests / interviews or surveys?

I'm looking for examples of emails for recruiting participants for tests or interviews. I felt my first drafts for the last time I recruited were somewhat impersonal. So how do you write good ...
7
votes
5answers
319 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
7
votes
4answers
605 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
7
votes
3answers
345 views

Email first registration

I'm wondering how to structure our signup process. We really need email verification, so the idea is that instead of having the classic 'register then verify' process, we ask for the email first, and ...
6
votes
6answers
2k views

What is behind entering email twice for registration?

What do you think to ask the email twice for registration? The context is this: In the e-commerce checkout/registration process where the email is mandatory to save cart or to proceed to the ...
6
votes
1answer
597 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
6
votes
3answers
341 views

What would be an expected behaviour for resetting the password?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
6
votes
2answers
569 views

Should i line wrap my emails?

When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
6
votes
2answers
543 views

Does user need to activate account via e-mail in registration process?

I’m designing e-commerce registration process, and I’m in two minds about asking user for account activation via e-mail. I consider these solutions: User needs to activate account via e-mail or he ...
5
votes
3answers
206 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
5
votes
5answers
358 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
5
votes
3answers
3k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
5
votes
3answers
449 views

Emails in plain text or HTML?

When communicating with customers, is it better to send emails in plain text or html formats? Each has different strengths and weaknesses, but the question of which is better still remains. Which ...
5
votes
5answers
159 views

How do I provide value to my email subscribers without just duplicating content from my site?

I started a site about two years ago to aggregate free kindle ebooks from Amazon and display them in a Pinterest-like fashion. It was just a little weekend project, as I had a new job and wanted to ...