digital electronic mail sent over the internet.

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99
votes
17answers
11k views

Is there any reason to send “no-reply” emails?

As a customer of one of service, I just got an invoice for services I ordered and paid. It always surprises me that at end of such mails containing invoice, you will find sentence like this: This ...
90
votes
15answers
9k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
72
votes
13answers
6k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
60
votes
10answers
4k views

Should I unsubscribe uninterested mailing-list members?

According to MailChimp stats on our mailing list (that receives a monthly e-mail), I found out a set of members that never open our mails. Typically, they opened it once, long ago, then stopped ...
54
votes
13answers
3k views

How can I guard against users accidentally sending emails without attachments?

I often dash off emails to people and still I forget attachments. I am using an email client which does keyword sniffing, e.g. if I type 'attachment' or similar it will pop up a warning, but more ...
43
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?
43
votes
10answers
8k views

What is the best email username to use for a myname.com domain?

Let's say I have the domain johnsmith.com and I want people to reach me via email, what is the best email username to use? Some examples: john@johnsmith.com - redundant john.smith@johnsmith.com - ...
38
votes
4answers
7k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
37
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
34
votes
6answers
4k views

How to tell user to wait for the verification email?

When a user registers on our site, we redirect him to a success page telling him the following: Some users have complained that they didn't receive the email. After some investigation, we found ...
31
votes
6answers
5k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
29
votes
7answers
3k views

What should my personal email be, if the domain name already includes my full name? [duplicate]

Pretend my name is John Doe; I own the domain name johndoe.com. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ...
23
votes
8answers
2k views

What is the best email address format for people with the same first and last name?

The larger the organisation (for example a company or educational institution), the more likely that there will be two people with the same name. Typically, email addresses are formatted ...
23
votes
5answers
1k views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
21
votes
8answers
8k views

Using mailto: links for email addresses…what is the practice these days?

When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link? Does this work with people using web mail clients? I use gmail and whenever I click ...
21
votes
6answers
6k views

Contact form or mailto: link?

I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
21
votes
2answers
870 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
21
votes
4answers
3k views

confirm email or email verification later?

I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process: Currently, I require ...
20
votes
3answers
2k views

How best to ask a previously unsubscribed contact to resubscribe?

How should I approach asking a contact on our email marketing list, who has previously unsubscribed from emails regarding a show, to resubscribe now that a new show is planned? We run numerous ...
18
votes
6answers
1k views

Should validating an email automatically sign someone into an application?

When signing up for a new account with a web application, it is standard to send a validation email. I don't want to go into the pros and cons of the validation email though. When receiving a ...
18
votes
2answers
737 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
15
votes
5answers
2k views

Should I let a user copy/paste into a confirm e-mail field for a registration form? [duplicate]

Possible Duplicate: Preventing a user from pasting from the clipboard into a mandatory form field There was a question of stackoverflow, that a programmer did not wont to let the new users ...
15
votes
4answers
3k views

If your login is an email, should you canonicalize/lower-case it?

A lot of sites today don't have a username, just a "login email". If a user opened an account as foo@mymail.com, and are now trying to login using FoO@mYmAiL.cOm - should we accept this login as ...
15
votes
5answers
905 views

Should you include names in emails?

There are some similar questions to this, however this has a very specific reasoning. Should you include a names in emails? The reason I ask this is because I have been reviewing my MailChimp lists ...
14
votes
3answers
4k views

What is the reverse of an Unsubscribe?

We are working on our CAN-SPAM compliance, and have our Unsubscribe wording the way we want it. Our app mainly sends e-mail when it is notifying users of various work-related events. If a user ...
14
votes
6answers
5k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
14
votes
3answers
397 views

Do users respond better to email that looks like a webpage?

We use email to communicate with our customers in various ways and I'm looking for ways to improve the UX. I stumbled upon a site showing examples of really good email communication but wasn't able to ...
13
votes
3answers
927 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
13
votes
3answers
8k views

Reply all replies to self? [closed]

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
13
votes
4answers
4k views

What produces better response? Email address vs. contact form

First I'd like to prepend my question with this note: I already understand that it's bad form to put an email address on your website because you might be inviting spam bots. That's not the nature of ...
12
votes
5answers
807 views

Why is it common practice to send newsletters from fake email addresses?

Has someone researched the amount of recipients who respond to newsletter emails, and see "Delivery to the following recipient failed permanently"? -The ratio is probably high. People who reply ...
11
votes
4answers
737 views

When a user's login email has been changed, what should happen?

I'm making an online frontend for a system. This system is normally used by a business providing a service to a customer. The customer will have the option of using this online frontend in addition to ...
11
votes
4answers
532 views

Better to use mailto or email entry form?

I'm currently in the process of creating a responsive website for a local small business, but I'm stuck trying to figure out the best way to implement email for the contact page. At first I was going ...
11
votes
2answers
2k views

Email confirmation on password reset?

I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
11
votes
4answers
869 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
10
votes
9answers
679 views

Hyphenating URLs and email addresses that would overflow their container?

This is clearly bad UX and web development: It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible. But should the email ...
10
votes
3answers
4k views

Sending a formatted email vs. sending a PDF as attachment

I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
10
votes
4answers
15k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
10
votes
3answers
321 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
10
votes
2answers
604 views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
10
votes
3answers
6k views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...
9
votes
4answers
653 views

Subliminal user registration

I'm developing a forum/community board and I want to avoid registration forms. So I decided to make user registration almost implicit. What I mean is, if an unregistered user is about to do something ...
9
votes
4answers
221 views

Secure but still usable license key retrieval mechanism?

I just had a very interesting conversation with a support rep of a software product that I love (and which shall remain anonymous here). They use product keys for licensing, and in case the user ...
9
votes
1answer
346 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
9
votes
2answers
10k views

Examples of well written emails for recruiting participants for usability tests / interviews or surveys?

I'm looking for examples of emails for recruiting participants for tests or interviews. I felt my first drafts for the last time I recruited were somewhat impersonal. So how do you write good ...
8
votes
3answers
1k views

Non-technical term for AD Credential

In one of the mail notification I have seen a message like "Please login with your AD credential". For a technical user we know what is AD and what is AD credential. But what about non-technical ...
8
votes
4answers
1k views

Is an in-app email function useful to users?

I am working on a startup and one of the features we thought we would implement is the ability to send email to other users/groups who use the application. Email isn't a core piece of what we do, we ...
8
votes
4answers
1k views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
8
votes
5answers
1k views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
8
votes
4answers
623 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...