digital electronic mail sent over the internet.

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5
votes
2answers
107 views

What's the best practice for button alignment in responsive email templates?

I was looking for case studies or UX research to figure out what is the best practice for button alignment especially in email templates, but couldn't find anything relevant. Our practice: We tend ...
0
votes
0answers
12 views

Auto-fill common domain suffixes for email address field

I've seen forms where input element for Email suggests commonly used domains, like the example below. I can see this being useful to prevent misspelling of domain names and for speeding up the sign in/...
1
vote
1answer
37 views

Requesting an updated email address when primary email address is bouncing or has unsubscribed

Here is the problem we encountered. Our user unsubscribed using their primary email address(we think it's because of the marketing email) or simply got bounced. However, they still need to receive ...
16
votes
7answers
5k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
1
vote
1answer
57 views

Email session expiration date?

How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it? I looked up for it but with no luck. Thanks!
2
votes
3answers
97 views

Social Icons and Download Badges in mailer header?

Im currently doing a mailer design. I've placed the social icons in the header, next to the company logo. Underneath the social links I have put download badges, before the main content of the mailer....
3
votes
2answers
72 views

Where to add an optional 'Title' or 'Subject' input?

I have a website, that users send messages to the staff (similar to support tickets). I want the users to be able to add a title or subject to the message. Most of the users (90%), will not use it. ...
3
votes
3answers
75 views

What's the rationale behind e-mail clients containing calendaring functionalities?

Many e-mail client programs contain calendar features. Since I rarely ever use any calendaring features I fail to see how e-mail and calendar are related. To me it feels like calendaring is a ...
6
votes
2answers
122 views

Does the Outlook default “mark as read” behavior make sense?

The Outlook default behavior is to mark a message a read as soon as it appeared in the viewing pane and another message was selected. This leads to confusing behavior: For example, when I read a ...
1
vote
3answers
70 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to confirm....
13
votes
4answers
4k views

What produces better response? Email address vs. contact form

First I'd like to prepend my question with this note: I already understand that it's bad form to put an email address on your website because you might be inviting spam bots. That's not the nature of ...
7
votes
1answer
272 views

Decision tree / flow diagram for mobile email / password confirmation

This UI design pattern keeps coming up and I'm wondering whether there are any best practices out there that can improve the quality of my solution. The pattern is: type your email (or password), re-...
18
votes
2answers
754 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
1
vote
4answers
98 views

Best practices for bilingual email

I am working on designing a bilingual email. I need to locate some best practices and patterns, particularly for layouts. I am not sure if it is possible to know what the native language of the user ...
29
votes
7answers
3k views

What should my personal email be, if the domain name already includes my full name? [duplicate]

Pretend my name is John Doe; I own the domain name johndoe.com. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ...
43
votes
10answers
8k views

What is the best email username to use for a myname.com domain?

Let's say I have the domain johnsmith.com and I want people to reach me via email, what is the best email username to use? Some examples: john@johnsmith.com - redundant john.smith@johnsmith.com - ...
2
votes
7answers
164 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails? So for example if a user signs up he receives a welcome email with his login details from certain address like info@...
0
votes
1answer
23 views

How to ensure e-mail deliverability with a single opt-in? [closed]

I have a mailing list of opt-in only recipients. No e-mail confirmation was sent after registration. Now, I need to send a newsletter to the entire mailing list. I have tested on seeder e-mails in ...
23
votes
8answers
2k views

What is the best email address format for people with the same first and last name?

The larger the organisation (for example a company or educational institution), the more likely that there will be two people with the same name. Typically, email addresses are formatted firstname....
11
votes
3answers
7k views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...
1
vote
1answer
48 views

Re-send email confirmation: is this really necessary?

Apart from the user accidentally (permanently) deleting the email confirmation message or glitches with POP3 client email handling, what other scenarios or instances merit the use/need for a "Resend ...
0
votes
0answers
21 views

Auto opt-in alerts

We have a very large database of customers that use our website for self-service capabilities, such as paying a bill. Over a year ago, we updated the registration process so that when someone creates ...
4
votes
8answers
989 views

Mail icon, is the envelope icon dead?

The question Save icon, is the floppy disk icon dead? made me think about another icon. As the number of mailed letters drops from year to year, I wondered if the icon just can't be associated ...
21
votes
4answers
3k views

confirm email or email verification later?

I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process: Currently, I require ...
0
votes
2answers
35 views

Site invites and verifications

I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
9
votes
5answers
1k views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
100
votes
17answers
11k views

Is there any reason to send “no-reply” emails?

As a customer of one of service, I just got an invoice for services I ordered and paid. It always surprises me that at end of such mails containing invoice, you will find sentence like this: This ...
1
vote
1answer
43 views

Email reminder frequency to complete a task

I need some insight and data on the appropriate frequency of email reminders to a user to complete a specific task they have not submitted. The system will delete their information automatically after ...
0
votes
2answers
215 views

Should auto notifications include greeting / salutations?

I have built a template to follow when creating auto notifications from an internal system (for employees only), I had been advocating for including the greeting Hello <Name>. Currently the ...
5
votes
1answer
72 views

Mailto: links, default and webmail options

Having a real hard time with my team over how to present options of how to send an email using the mailto function. We are going to offer ways to send it: via your default mail app as specified by in ...
3
votes
1answer
62 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
5
votes
3answers
201 views

Use of Emojis in Email Subject Lines

Recently many of the subject lines of the 'bulk offer mails' (list includes names like SalesKart, BigStock, Vodafone, etc.) come with these fancy emojis/ emoticons. In my Gmail client, they all land ...
11
votes
4answers
582 views

Better to use mailto or email entry form?

I'm currently in the process of creating a responsive website for a local small business, but I'm stuck trying to figure out the best way to implement email for the contact page. At first I was going ...
8
votes
3answers
1k views

Non-technical term for AD Credential

In one of the mail notification I have seen a message like "Please login with your AD credential". For a technical user we know what is AD and what is AD credential. But what about non-technical users....
2
votes
2answers
96 views

Asking for Password After Email Validation?

I do not want to discuss the pros and cons of email validation, but want to know if there are potential downsides (security and otherwise) to user entering his password only after he has already ...
1
vote
1answer
36 views

Should I mark messages as read if an user replied to it by email?

Thank you in advance for your response. I am implementing a feature of messages for a web app. The main idea of the business is that I have customers and suppliers. So, the first ones are able to ...
5
votes
6answers
744 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
8
votes
4answers
1k views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
2
votes
3answers
235 views

Is it safe to assume that everyone has an email address now?

I had a request from one of our staff to change the forms to not require the email address because a single person (out of probably 1000 applicants) cannot submit the form because, apparently, that ...
1
vote
2answers
46 views

Display email bounce information to users?

My large application user base means we're constantly having a steady stream of users with hard and soft bounce issues as we send them broadcast emails. We're building some internal tools to make it ...
3
votes
3answers
114 views

Do they need to confirm their email… twice?

My site sends reminder emails to users 2-5 years in the future. Users log in via a 3rd party API. The third party gives me the name, email, phone, etc. of the user when they log into my site. What I ...
4
votes
7answers
13k views

Why do users reply to messages clearly marked as do not reply

In a web app, we generate a lot of emails including reminders, requests for approvals, login details etc. They all come from a real email address to help with deliverability etc and they all quite ...
2
votes
2answers
454 views

Bootstrap Glyphicons in Email

I am trying to prepare a custom email template. I have a table and I am currently using an image to show as the "X" as below: Since my first question was off topic, it put the question in my head ...
0
votes
1answer
413 views

Using (at) instead of @

Why is it, that on quite a few websites email addresses are written like this something(at)example.com instead of like this? something@example.com I could see that one might do it, to avoid bots ...
3
votes
2answers
227 views

I'm seeing a new instant email-validation tool on registration forms — is it new? And what is it? [closed]

I've started to see something in the last few months that I don't remember having seen before and want to know just what it is and how it works. When I'm required to register for some BS site (but ...
1
vote
4answers
181 views

What is best practice for a forgotten login email address?

It seems as though all the major sites that use an email as a login only allow for forgotten passwords. Looking to find how users can recover an account when they have forgotten their login email. At ...
2
votes
3answers
332 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
2
votes
2answers
2k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
3
votes
1answer
87 views

Is there a mail sent confirmation standard?

Is there a standard UX best practice for displaying a message to the user informing them that the email was successfully sent via a form?
0
votes
3answers
73 views

Is there a journal, dictionary or database of fonts and their established usage?

I'm looking for a font dictionary that will allow me to choose a font by conventional meaning and traditional usage. What I'm thinking of should exist, since I think that font meaning is learned ...