digital electronic mail sent over the internet.
42
votes
12answers
3k views
Why does the email subject appear before the body when composing an email?
Note: I am not talking about reading experience, I am focusing on the experience of composing email.
I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
4
votes
4answers
382 views
Has anyone usability tested (handwritten) email before?
I was just reading this article: How to send and reply to email. It's basically about the user interface and user experience of email. There are many good tips, but unfortunately the article doesn't ...
-2
votes
0answers
34 views
Email Design - Image Scale Issue [closed]
When writing an email and looking at it on Windows, iOS, and Android email clients, I'm seeing an issue with image auto-scaling.
One of the apps in iOS doesn't auto-scale the image at all (and ...
3
votes
1answer
42 views
Describing how to copy an email message to clipboard, visit site, and paste it into textarea?
A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer.
We want to pay a bonus to the shopper (i.e. ...
7
votes
4answers
233 views
How should email threads be ordered?
I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
17
votes
8answers
3k views
Using mailto: links for email addresses…what is the practice these days?
When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link?
Does this work with people using web mail clients? I use gmail and whenever I click ...
1
vote
2answers
325 views
“View Newsletter Online” link to be visible in online version?
When you receive an HTML or Text Newsletter, you'll often see a "Having trouble viewing Newsletter? View Online" link at the very top of the email. When you click on it your web browser fires up and ...
4
votes
3answers
171 views
Should email verification links expire?
It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
2
votes
2answers
77 views
Experience with effective subject and body for “credit card expiring soon” emails
I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
3
votes
2answers
191 views
How to handle creating new account with email address that is unverified on another account?
We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
4
votes
2answers
221 views
Should I save mail list subscription information for users who unsubscribe?
I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
7
votes
3answers
868 views
Sending a formatted email vs. sending a PDF as attachment
I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
5
votes
3answers
161 views
Logging in with email only
I'm working on a blog and there will be an option to post a comment.
I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
8
votes
4answers
283 views
email field or username for logging in an application?
What is the best solution for an app : Email or username field?
I like email because:
it's unique
user will easily remember
it's personal (which can be a disadvantage sometimes; Multiple users on ...
10
votes
3answers
178 views
Should general 404 page be shown to the user if he clicks one-time link second time?
There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time.
...
4
votes
6answers
233 views
Is a captcha necessary when email validation is being utilised?
During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
30
votes
10answers
2k views
What is the best email username to use for a myname.com domain?
Not sure if this is an UX question, well somehow it is, but I didn't know a better place to ask anyway. So I will just throw it in here.
Let's say I have the domain johnsmith.com and I want people to ...
-2
votes
1answer
60 views
Can a dropdown in-email, like from G+, be implemented without special support from the email client? [closed]
Noticed today this great trinket from Google: in their notification emails upon new G+ followers, the recipient can add someone to a circle directly from a dropdown in the email. (See below).
The ...
6
votes
3answers
126 views
What would be an expected behaviour for resetting the password?
When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour?
All links ...
7
votes
5answers
264 views
Usability of an email field without label “email”
Does it make sense to a user that this field is for email only?
Or is it confusing?
3
votes
3answers
100 views
Should I send the private message body in the notifying email?
My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body.
Every time a new message or ...
72
votes
14answers
6k views
Is it good practice to force users to give us their email address before showing them our site?
Our company has a website that sells wine. Our idea is that we will ask user to sign up using their email address before they can see any products.
The reasoning behind this is that if a user comes ...
4
votes
2answers
96 views
Should i line wrap my emails?
When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
10
votes
4answers
303 views
Is a web form that sends an email bad UX versus native email client?
I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
20
votes
2answers
359 views
What's better for invitation emails: a temporary password or a one-time login url?
Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
15
votes
6answers
2k views
Contact form or mailto: link?
I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
-1
votes
1answer
149 views
ECommerce Order Confirmation Email Format [closed]
I have created a custom ECommerce application. Everything is fine. Now, I only need to send a order confirmation email detail to user and the supplier. But I am not finding any UI for this. Can ...
23
votes
6answers
1k views
activation email message optimization
I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this.
The flow is pretty standard:
user lands on ...
8
votes
7answers
403 views
Hyphenating URLs and email addresses that would overflow their container?
This is clearly bad UX and web development:
It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible.
But should the email ...
1
vote
0answers
32 views
Are mailto: links a problem? [duplicate]
Possible Duplicate:
Using mailto: links for email addresses…what is the practice these days?
What percent of the US sees a dead Outlook popup when they click a mailto: link?
Most amateur ...
3
votes
1answer
593 views
Does anyone know the percentage of people that still use the Exchange Mail Client
We are using 'Share This' as basis for sharing pages. However, it does not support the user scenario where the user has their email addresses saved in a client application. This client could be ...
3
votes
2answers
143 views
Subject line of mailto: links?
It's easy to add a pre-filled subject, body and CC/BCC in mailto: links.
It would be useful for website owners to know if an email originated from their website, or from an email address ...
4
votes
5answers
124 views
What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?
If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it?
Most products use emails like:
...
40
votes
6answers
2k views
When the username is an email address should the field be called 'username' or 'email'?
When the username for a service is an email address should the field be called 'username' or 'email'?
10
votes
2answers
327 views
Email confirmation on password reset?
I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
10
votes
3answers
665 views
Reply all replies to self?
The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
2
votes
3answers
184 views
Limiting access before email address is confirmed
I'm making a directory site and I'm considering having the following setup for email confirmation:
After registering, user has x hours to confirm their email. They're sent immediately to the next ...
2
votes
4answers
115 views
Does personally signing automated communications provide any benefit/value?
I just ordered a few books from bookdepository and received a confirmation email for the order. The letter was signed by a person, "Kieron Smith":
Dear Firstname Lastname,
Thank you ever so ...
15
votes
3answers
1k views
confirm email or email verification later?
I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process:
Currently, I require ...
3
votes
6answers
188 views
Is a usability study on just a newsletter effective?
I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
0
votes
2answers
55 views
Alternatives to underlining an email address to signify MS Outlook “Check Names” feature
MS Outlook has a feature called Check Names that converts an email address to a full name, underlines it, and makes it uneditable (aside from deleting the resolved name).
Some of my font enthusiasts ...
2
votes
1answer
39 views
Ensuring invitees are recognized and found by the system
I have an app that users can invite other people to by sending them an e-mail address. These invitees get stored in a special table that gets queried when a user signs up, connecting email addresses ...
1
vote
1answer
168 views
User changes email address: verification process
Step 1:
User changes email address.
Step 2:
He clicks on a link to verify his new email address.
My question is simple: is he supposed to be logged in or not to verify his new email?
0
votes
1answer
91 views
Contacts and content, many to many relationship
The below screen shot shows a prototype I am working on in which an email gets personalised for multiple people. Contacts might share part of a personalization with another contact but not the whole ...
8
votes
2answers
3k views
Examples of well written emails for recruiting participants for usability tests / interviews or surveys?
I'm looking for examples of emails for recruiting participants for tests or interviews. I felt my first drafts for the last time I recruited were somewhat impersonal.
So how do you write good ...
0
votes
0answers
47 views
Is two-field confirmation for emails or passwords user-friendly? [duplicate]
Possible Duplicate:
Why should we ask the password twice during registration?
It is a very common pattern to require a user to enter things like an email address, or - more importantly - a ...
11
votes
5answers
785 views
Should I let a user copy/paste into a confirm e-mail field for a registration form? [duplicate]
Possible Duplicate:
Preventing a user from pasting from the clipboard into a mandatory form field
There was a question of stackoverflow, that a programmer did not wont to let the new users ...
3
votes
1answer
103 views
Email eye tracking
I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions.
Is ...
2
votes
5answers
307 views
Email address/app icon : is “@” sign still relevant today?
I have a doubt about the appropriateness of using the @ sign on an icon, to mean something related to email.
For instance, a project I am involved into uses it the following ways:
On a contact ...
2
votes
1answer
88 views
Is appending the company e-mail domain to a textbox good UX?
My application has companies that have many users. To login to the application, they use their e-mail address. The company has a preferred domain name (e.g. google.com). Is it good UX to append this ...
