digital electronic mail sent over the internet.

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1
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1answer
60 views

Loss conversions due to email misspelling?

I'm wondering if there are any stats related to how important it is to have an "Confirm Email" field. For something like newsletter signups, I regularly see a single email input field. I'm sure it ...
12
votes
3answers
330 views

Do users respond better to email that looks like a webpage?

We use email to communicate with our customers in various ways and I'm looking for ways to improve the UX. I stumbled upon a site showing examples of really good email communication but wasn't able to ...
5
votes
4answers
101 views

Documenting Rationale

I'm a UX architect working in house. In a nutshell wireframes are provided for our projects. We use JIRA as a way of tracking projects and confluence to document and archive them. Emails seem to be a ...
0
votes
2answers
57 views

Why do companies send out emails for verification if they let you gain access to the app/ website anyways?

I have always wondered why when signing up for websites or apps, some companies would send out an email for verification, but would give the users complete access to the app/website anyways. What ...
0
votes
2answers
68 views

What is the most user friendly way to verify an email address after user signed up on an app? [duplicate]

When a user signs up for for our app, he will have a limited access, and certain features won't be available to him. When he tries to access any of these limited features, a pop up will show up ...
1
vote
2answers
44 views

Email registered by someone else - First time Login / Register

I am working on a system where the administrators can add information about potential users. So a user can exist without even knowing it. Current Login: At this moment there is an extra input ...
2
votes
2answers
77 views

Video in Email - Triangular Play Button or “Play Video” Button?

Video links in email, or even videos that play directly in email, have been a hot topic lately, so I figured I'd ask this here. I've tended to use the triangular play button over thumbnails when a ...
87
votes
15answers
8k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
1
vote
3answers
47 views

Is including a link more than once in an email a good idea?

I got an email today from StackExchange telling me that Law.SE is now in private beta: Good news everyone! The proposal to create a Law Stack Exchange site has moved on to private beta! ...
5
votes
2answers
117 views

How many 'confirmation emails' are too many emails?

I am thinking of sites such as Amazon which have turned buying something into a flood of confirmation and updating emails. And; question 2 - is there a better way to let users go and seek the status ...
1
vote
2answers
113 views

Using web fonts in email templates

What are the UX implications of using Web fonts in email templates? It seems that not all email clients support web fonts, but I'm not sure of the consequences of this.
7
votes
6answers
2k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
3
votes
3answers
159 views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
2
votes
1answer
58 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
0
votes
1answer
80 views

Token based vs URL based email verification [duplicate]

For email verification during user registration which method would be better if we are taking following (or more - which I am missing) points: From user point of view Authenticity - Fear of ...
23
votes
5answers
1k views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
1
vote
2answers
122 views

Log in with username vs. login with email address - which option provides better user experience? [duplicate]

I am developing a new web application and was wondering if I should have people pick their usernames and login with their usernames or should I have them login via their email addresses. Which option ...
3
votes
1answer
86 views

What Are the Best Practices for Using Email Reminders with Mailing Lists and Newsletters?

From time to time I receive email reminders which always give me an overview of all the mailing lists for which I’ve signed up years ago. I still regard this as helpful although these mailing lists ...
7
votes
2answers
1k views

What produces better response? Email address vs. contact form

First I'd like to prepend my question with this note: I already understand that it's bad form to put an email address on your website because you might be inviting spam bots. That's not the nature of ...
2
votes
4answers
89 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
1
vote
1answer
33 views

Would emailing everyone who used our commenting system (over the last year) about a change be intrusive?

My company's news site is relaunching, and as part of this we are replacing our old commenting platform with Disqus. The team came up with the idea to email everyone who used the old platform to give ...
37
votes
4answers
6k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
2
votes
2answers
58 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
6
votes
1answer
175 views

Decoupling 1 technical function into 2 UI features

The context: I am developing this application where users can discuss about and contribute with some documents. Can think of it like an easy Document Management System. The main background technology ...
4
votes
1answer
83 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
3
votes
3answers
253 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
2
votes
2answers
95 views

Is it OK To Opt Back In User After Making Purchase

We had a user opt-out of our marketing emails 2 weeks ago. At that time, they were a lead and had not ever purchased a service from us before. One week ago, they signed up and paid for our service ...
2
votes
7answers
107 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails so for example if user signs up he receives a welcome email with his login details from certain address like ...
1
vote
1answer
53 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
4
votes
1answer
110 views

What should a good error email look like?

Upon errors in my applications, I'm sending out error emails. Both, developers and administrators get them. The huge amount of "information" inside the emails tend to make them helpful for ...
5
votes
1answer
243 views

Compare engagement of different push mediums

We're wondering if there's research on the engagement levels of different push mediums, i.e. CTR's of email vs. iOS notifications vs. android notifications vs. etc. Had a google, and a search here, ...
6
votes
3answers
417 views

Expected behaviour when clicking to reset a password multiple times?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
1
vote
0answers
59 views

What are the best practises to write email templates for customers who have asked for replacement of parts covered under the warranty? [closed]

So basically I have been designing a flow where my company sends replacement parts after receiving a complaint for the customer. But the funny thing is RMA is not functioning yet and there is no ...
36
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
7
votes
2answers
815 views

Sending email on behalf of another user

In my system there's an option for a user A to send an email reminder to user B. When choosing this option, user A gets the following form: download bmml source – Wireframes created with ...
9
votes
3answers
1k views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...
8
votes
4answers
7k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
2
votes
1answer
163 views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
1
vote
6answers
180 views

When unsubscribing from e-mail subscription services, do users need a confirmation e-mail?

When we sign up for a new service, it’s not uncommon to tick the checkbox “weekly digest e-mail” or “newsletter” and that sort of thing. In the beginning, we’re excited about our new service, but, as ...
4
votes
1answer
214 views

What is the accepted best practice for asking for permission to send a user email?

When a user is setting up their profile in my web app, I want them to act on 2 different email settings: 1) Permission to email when another user interacts with them (for example, sends them a ...
1
vote
2answers
51 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
1
vote
2answers
104 views

Alternative Slick/Smart method to disply Recursive Replying Comments?

I want to avoid the classical way of replying into replying into replying that goes like this Comment --> Reply 1 --> Reply 2 ---->Reply 3 ---->Reply 4 ...
0
votes
2answers
207 views

Delay time before showing email capture modal

What is the optimal amount of time to wait before displaying an e-mail address capture modal (like the one below) to first-time visitors after they land on an e-commerce site? Does it depend on ...
5
votes
5answers
171 views

How do I provide value to my email subscribers without just duplicating content from my site?

I started a site about two years ago to aggregate free kindle ebooks from Amazon and display them in a Pinterest-like fashion. It was just a little weekend project, as I had a new job and wanted to ...
2
votes
2answers
80 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
14
votes
3answers
4k views

What is the reverse of an Unsubscribe?

We are working on our CAN-SPAM compliance, and have our Unsubscribe wording the way we want it. Our app mainly sends e-mail when it is notifying users of various work-related events. If a user ...
12
votes
3answers
6k views

Reply all replies to self? [closed]

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
0
votes
3answers
179 views

Should a web service assign users an auto generated email address or let them pick their own?

I’m building a web service, that assigns a private email address to users and lets them email their content to it. I want the email address to be easy to remember, so they can use it from any system. ...
4
votes
1answer
158 views

Is there any UX study on when we should send HTML email and when plain text?

By considering email web and desktop client's compatibility and big/small screen and devices. Is there any UX study on when we should send HTML email and when plain text? For better conversions.
1
vote
1answer
49 views

Asking customers to suggest other customers

I'm working on a online coaching tool which consists on making users reflect, watch coach's videos and answer questions about themselves. Each session has different parts, the last one asks for user's ...