digital electronic mail sent over the internet.

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2
votes
2answers
118 views

I'm seeing a new instant email-validation tool on registration forms — is it new? And what is it? [on hold]

I've started to see something in the last few months that I don't remember having seen before and want to know just what it is and how it works. When I'm required to register for some BS site (but ...
1
vote
4answers
87 views

What is best practice for a forgotten login email address?

It seems as though all the major sites that use an email as a login only allow for forgotten passwords. Looking to find how users can recover an account when they have forgotten their login email. At ...
2
votes
3answers
294 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
0
votes
1answer
45 views

Need examples of good app-based email verification, account setup flows [closed]

I have to design an email verification flow and i'm looking to find succinct language to let my iOs app users know that they will receive a verification email with a link they can click before they ...
2
votes
2answers
1k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
94
votes
16answers
9k views

Is there any reason to send “no-reply” emails?

As a customer of one of service, I just got an invoice for services I ordered and paid. It always surprises me that at end of such mails containing invoice, you will find sentence like this: This ...
2
votes
1answer
48 views

Bootstrap Glyphicons in Email

I am trying to prepare a custom email template. I have a table and I am currently using an image to show as the "X" as below: Since my first question was off topic, it put the question in my head ...
3
votes
1answer
62 views

Is there a mail sent confirmation standard?

Is there a standard UX best practice for displaying a message to the user informing them that the email was successfully sent via a form?
0
votes
3answers
40 views

Is there a journal, dictionary or database of fonts and their established usage?

I'm looking for a font dictionary that will allow me to choose a font by conventional meaning and traditional usage. What I'm thinking of should exist, since I think that font meaning is learned ...
3
votes
1answer
86 views

Loss conversions due to email misspelling?

I'm wondering if there are any stats related to how important it is to have an "Confirm Email" field. For something like newsletter signups, I regularly see a single email input field. I'm sure it ...
1
vote
2answers
76 views

Why do companies send out emails for verification if they let you gain access to the app/ website anyways?

I have always wondered why when signing up for websites or apps, some companies would send out an email for verification, but would give the users complete access to the app/website anyways. What ...
1
vote
0answers
94 views

Is Email Verification on Mobile App Sign up a bad UX? [duplicate]

We have a user sign up form in our product. In web version we have a email verification process. We will send a verification mail with an activation link after sign up. Now we have a mobile app for ...
0
votes
2answers
36 views

Mails Content - Center or left aligment

I'm designing transactional mails to send notifications to clients. Some of my colleagues say the content should be left aligned, but I personally think in the cases where there is little content and ...
5
votes
6answers
503 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
5
votes
4answers
278 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
14
votes
3answers
370 views

Do users respond better to email that looks like a webpage?

We use email to communicate with our customers in various ways and I'm looking for ways to improve the UX. I stumbled upon a site showing examples of really good email communication but wasn't able to ...
5
votes
4answers
110 views

Documenting Rationale

I'm a UX architect working in house. In a nutshell wireframes are provided for our projects. We use JIRA as a way of tracking projects and confluence to document and archive them. Emails seem to be a ...
0
votes
2answers
104 views

What is the most user friendly way to verify an email address after user signed up on an app? [duplicate]

When a user signs up for for our app, he will have a limited access, and certain features won't be available to him. When he tries to access any of these limited features, a pop up will show up ...
1
vote
2answers
64 views

Email registered by someone else - First time Login / Register

I am working on a system where the administrators can add information about potential users. So a user can exist without even knowing it. Current Login: At this moment there is an extra input ...
2
votes
2answers
88 views

Video in Email - Triangular Play Button or “Play Video” Button?

Video links in email, or even videos that play directly in email, have been a hot topic lately, so I figured I'd ask this here. I've tended to use the triangular play button over thumbnails when a ...
88
votes
15answers
8k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
1
vote
3answers
50 views

Is including a link more than once in an email a good idea?

I got an email today from StackExchange telling me that Law.SE is now in private beta: Good news everyone! The proposal to create a Law Stack Exchange site has moved on to private beta! ...
5
votes
2answers
127 views

How many 'confirmation emails' are too many emails?

I am thinking of sites such as Amazon which have turned buying something into a flood of confirmation and updating emails. And; question 2 - is there a better way to let users go and seek the status ...
1
vote
2answers
153 views

Using web fonts in email templates

What are the UX implications of using Web fonts in email templates? It seems that not all email clients support web fonts, but I'm not sure of the consequences of this.
7
votes
6answers
2k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
3
votes
3answers
169 views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
2
votes
1answer
67 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
0
votes
1answer
112 views

Token based vs URL based email verification [duplicate]

For email verification during user registration which method would be better if we are taking following (or more - which I am missing) points: From user point of view Authenticity - Fear of ...
23
votes
5answers
1k views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
1
vote
2answers
150 views

Log in with username vs. login with email address - which option provides better user experience? [duplicate]

I am developing a new web application and was wondering if I should have people pick their usernames and login with their usernames or should I have them login via their email addresses. Which option ...
3
votes
1answer
98 views

What Are the Best Practices for Using Email Reminders with Mailing Lists and Newsletters?

From time to time I receive email reminders which always give me an overview of all the mailing lists for which I’ve signed up years ago. I still regard this as helpful although these mailing lists ...
8
votes
2answers
2k views

What produces better response? Email address vs. contact form

First I'd like to prepend my question with this note: I already understand that it's bad form to put an email address on your website because you might be inviting spam bots. That's not the nature of ...
2
votes
4answers
104 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
1
vote
1answer
33 views

Would emailing everyone who used our commenting system (over the last year) about a change be intrusive?

My company's news site is relaunching, and as part of this we are replacing our old commenting platform with Disqus. The team came up with the idea to email everyone who used the old platform to give ...
37
votes
4answers
6k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
2
votes
2answers
65 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
6
votes
1answer
177 views

Decoupling 1 technical function into 2 UI features

The context: I am developing this application where users can discuss about and contribute with some documents. Can think of it like an easy Document Management System. The main background technology ...
4
votes
1answer
87 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
4
votes
3answers
264 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
2
votes
2answers
99 views

Is it OK To Opt Back In User After Making Purchase

We had a user opt-out of our marketing emails 2 weeks ago. At that time, they were a lead and had not ever purchased a service from us before. One week ago, they signed up and paid for our service ...
2
votes
7answers
111 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails so for example if user signs up he receives a welcome email with his login details from certain address like ...
1
vote
1answer
58 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
4
votes
1answer
121 views

What should a good error email look like?

Upon errors in my applications, I'm sending out error emails. Both, developers and administrators get them. The huge amount of "information" inside the emails tend to make them helpful for ...
5
votes
1answer
271 views

Compare engagement of different push mediums

We're wondering if there's research on the engagement levels of different push mediums, i.e. CTR's of email vs. iOS notifications vs. android notifications vs. etc. Had a google, and a search here, ...
6
votes
3answers
448 views

Expected behaviour when clicking to reset a password multiple times?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
1
vote
0answers
88 views

What are the best practises to write email templates for customers who have asked for replacement of parts covered under the warranty? [closed]

So basically I have been designing a flow where my company sends replacement parts after receiving a complaint for the customer. But the funny thing is RMA is not functioning yet and there is no ...
36
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
7
votes
2answers
959 views

Sending email on behalf of another user

In my system there's an option for a user A to send an email reminder to user B. When choosing this option, user A gets the following form: download bmml source – Wireframes created with ...
9
votes
3answers
2k views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...
8
votes
4answers
9k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...