digital electronic mail sent over the internet.

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8
votes
3answers
2k views

What is the reverse of an Unsubscribe?

We are working on our CAN-SPAM compliance, and have our Unsubscribe wording the way we want it. Our app mainly sends e-mail when it is notifying users of various work-related events. If a user ...
12
votes
3answers
4k views

Reply all replies to self? [closed]

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
2
votes
1answer
106 views

What is the accepted best practice for asking for permission to send a user email?

When a user is setting up their profile in my web app, I want them to act on 2 different email settings: 1) Permission to email when another user interacts with them (for example, sends them a ...
0
votes
3answers
75 views

Should a web service assign users an auto generated email address or let them pick their own?

I’m building a web service, that assigns a private email address to users and lets them email their content to it. I want the email address to be easy to remember, so they can use it from any system. ...
3
votes
1answer
72 views

Is there any UX study on when we should send HTML email and when plain text?

By considering email web and desktop client's compatibility and big/small screen and devices. Is there any UX study on when we should send HTML email and when plain text? For better conversions.
1
vote
1answer
32 views

Asking customers to suggest other customers

I'm working on a online coaching tool which consists on making users reflect, watch coach's videos and answer questions about themselves. Each session has different parts, the last one asks for user's ...
0
votes
2answers
30 views

Implications and knock on effects of late scheduled emails to the user experience?

We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves. Typically our ...
1
vote
2answers
75 views

Email: to confirm or not to confirm…that is the question.

I am toying with the sign up process on my website. User email addresses are not critical in the sense that there is no e-commerce on the site. Its a social networking type site for my colleagues. ...
1
vote
1answer
50 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
2
votes
1answer
86 views

Convenience and privacy vs. extra step to send a notification

The Problem In my mobile app, the user creates an artifact and then has to notify a recipient so that they can pick up the artifact. The recipient may or may not be registered with the app. If the ...
2
votes
1answer
75 views

How to allow an end user access to variables?

I'm designing a form that allows an administrator to set the content of an email that will get sent out upon registration to a website. I'm assuming that the administrator will not necessarily be ...
8
votes
4answers
892 views

Is an in-app email function useful to users?

I am working on a startup and one of the features we thought we would implement is the ability to send email to other users/groups who use the application. Email isn't a core piece of what we do, we ...
4
votes
3answers
132 views

“Your friend has sent you a message on our website, register to see it” - is there a name for this technique?

Sometimes I get emails like the following, presumably targeted to me as a friend/contact of some person, X: You have a message from X on our super awesome website! Click here to read this message. ...
0
votes
3answers
81 views

Is it ok to include an image in email signatures?

Over the years my company has had anniversaries, won awards, and done various other noteworthy things. For each of these "major" events, someone in HR will ask everyone in the company to include some ...
49
votes
13answers
3k views

How can I guard against users accidentally sending emails without attachments?

I often dash off emails to people and still I forget attachments. I am using an email client which does keyword sniffing, e.g. if I type 'attachment' or similar it will pop up a warning, but more ...
1
vote
2answers
61 views

E-mail notification to non-registered users - best practices?

Sometimes it's necessary to email notifications to users who have not confirmed their address. Such example is Wordpress comment system: Other application may be notifying the user when some ...
-2
votes
3answers
64 views

Why do websites disallow the plus sign in e-mails [closed]

This question was covered under the security site where it was determined that there is no security implications for allowing + signs in e-mail addresses, so I would like to ask from the UX point of ...
2
votes
1answer
108 views

Is Markdown for emails effective? [duplicate]

One of the services I run is a simple email service that lets people send emails from their own websites. Because it's only a simple email thing, I didn't want to have to install an email client ...
1
vote
1answer
38 views

To use a third party email service for my own website or not [closed]

I have a very simple question. I am building a social networking website for people in the same profession as myself (Medical researcher). I want to send email notifications about threads posted on my ...
7
votes
3answers
342 views

Email first registration

I'm wondering how to structure our signup process. We really need email verification, so the idea is that instead of having the classic 'register then verify' process, we ask for the email first, and ...
5
votes
5answers
138 views

How do I provide value to my email subscribers without just duplicating content from my site?

I started a site about two years ago to aggregate free kindle ebooks from Amazon and display them in a Pinterest-like fashion. It was just a little weekend project, as I had a new job and wanted to ...
1
vote
2answers
81 views

Do fine-grained message statuses (such as when a message was seen) help usability?

I was just reading this question, and noticed how often I see chat applications that allow you to know if/when a message is being typed up and when it is read/seen. I know the concept has existed well ...
2
votes
3answers
68 views

What's the best approach: real time email notifications or digest emails at regular intervals?

I have a Q/A site that deals with my area of medical practice. I'm a doctor and a programmer. Users can do the typical things like follow threads and other users. I don't want to spam users all the ...
2
votes
3answers
58 views

How to show user this content is available in another language

Our system sends emails out in our client's default language but all emails are translated in to many other languages. What can we include on the email that would let a user know the email is ...
3
votes
0answers
78 views

Compare engagement of different push mediums

We're wondering if there's research on the engagement levels of different push mediums. I.e. CTR's of email vs. ios notifications vs. android notifications vs. etc. Had a google and a search here and ...
33
votes
6answers
3k views

How to tell user to wait for the verification email?

When a user registers on our site, we redirect him to a success page telling him the following: Some users have complained that they didn't receive the email. After some investigation, we found ...
2
votes
3answers
81 views

What is a good frequency for user onboarding emails?

I am working on the onboarding process for an enterprise webapp. One of the onboarding elements is a series of emails to help the user get up and running and effectively using the application. My ...
1
vote
1answer
26 views

Custom Type and Mobile Optimized layout for Email Clients

I'm in need of your help in regards of Email Clients. I'm looking at developing some marketing email templates that have custom fonts and can be mobile optimized. I've been searching around the web ...
3
votes
3answers
104 views

A required field that isn't really required?

...the email field in my clients data entry system is required but users of the system are allowed to enter na@na.com if the customer refuses or doesn't have an email address. Is this best practice? ...
1
vote
3answers
76 views

Should I have both username and email for registration/sign up?

I am working on a blog like site where the user can register and write stuff. I want to keep a minimalist registration/sign up process. I am thinking I will use email/password for ...
0
votes
1answer
109 views

How can I help a user extract a unique key from an email?

I would like to extract unique values from incoming emails to my app. For example, if the email is: Subject: Order 1234 confirmed Body: Your order 1234 containing twelve cute kitties has ...
1
vote
1answer
139 views

Password reset with lost email functionality

I have searched and viewed most of the other questions and answers about implementing forgot password functionality on a website. However, we have a unique situation. When a user registers an account ...
0
votes
2answers
91 views

What is the Advantage of Sending an email saying: “You have a message on our internal messaging system”?

I am wondering, so a particular govement department here has a "Customer Self Service System". Part of that is a internal email-like system. When Mail arrived on that system, you get an email saying ...
0
votes
1answer
84 views

Best practices for a change of email/user

Our website uses a system where the username is the user's email address. We have a function which permits the user to change his email. What is the best way to go about this? Send an email only to ...
1
vote
1answer
43 views

Video in Email - Triangular Play Button or “Play Video” Button?

Video links in email, or even videos that play directly in email, have been a hot topic lately, so I figured I'd ask this here. I've tended to use the triangular play button over thumbnails when a ...
4
votes
3answers
3k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
6
votes
6answers
2k views

What is behind entering email twice for registration?

What do you think to ask the email twice for registration? The context is this: In the e-commerce checkout/registration process where the email is mandatory to save cart or to proceed to the ...
0
votes
7answers
2k views

Why do users reply to messages clearly marked as do not reply

In a web app, we generate a lot of emails including reminders, requests for approvals, login details etc. They all come from a real email address to help with deliverability etc and they all quite ...
5
votes
5answers
352 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
1
vote
1answer
71 views

Good practices on sending mass emails [closed]

Just wondering if anyone can help me to determine if the following action is good or bad in regards to marketing practice, background: lets assume that my database is 10k we do events to promote ...
2
votes
4answers
125 views

Best way to input a list of emails

Whats the best-practice way to input a column of emails that associate with different people- a la: My worry is that all the blue buttons and call to actions look cluttered and feels overwhelming ...
0
votes
2answers
68 views

Alternative icon for email attachments [closed]

The email attachment icon seems to always be the same in every client, a paperclip. There are dozens of examples, and I've included some below: My question: is there a different symbol that could ...
65
votes
13answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
5
votes
2answers
410 views

What produces better response? Email address vs. contact form

First I'd like to prepend my question with this note: I already understand that it's bad form to put an email address on your website because you might be inviting spam bots. That's not the nature of ...
55
votes
10answers
4k views

Should I unsubscribe uninterested mailing-list members?

According to MailChimp stats on our mailing list (that receives a monthly e-mail), I found out a set of members that never open our mails. Typically, they opened it once, long ago, then stopped ...
1
vote
3answers
176 views

Quiz in a HTML email - alternative for displaying form elements

One of our clients wants to send a HTML mail containing a quiz. I don't know how this sort of quiz is called in English, but i will try to explain: There are questions in one ordered list, each ...
1
vote
2answers
142 views

Which login system should I use?

I am currently developing a website with a login system. The server will not have HTTPS available and will not handle critical data such as credit card info or addresses, the most critical data ...
1
vote
2answers
50 views

Is the sign-up, wait for auth, log-in process the best way to capture user data?

Currently my user flow looks like this: User visits landing page User realizes the content of the site is locked behind authorization, only way to get in is to sign-up User signs-up (with just an ...
6
votes
1answer
484 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
0
votes
1answer
62 views

What makes a download link in email feel legit?

I'm creating a web app where users can provide snapshots of the page they are viewing and share them via email in a downloadable format. What are best practices for creating a sense of security for ...