digital electronic mail sent over the internet.

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3
votes
1answer
285 views

Trial Expiring Email frequency

I am building a SAAS service which as a 30 day trial period. We know we need/want to notify trial accounts when the they are coming close to expiring. But what is the right frequency? We were ...
1
vote
2answers
163 views

How could I best organize email preferences for several “groups”

In my web app users can join many different groups (think facebook groups). Users need to be able to set email preferences for every group individually. I'd like to set up a single page for this ...
9
votes
4answers
605 views

Subliminal user registration

I'm developing a forum/community board and I want to avoid registration forms. So I decided to make user registration almost implicit. What I mean is, if an unregistered user is about to do something ...
2
votes
2answers
222 views

Link color used for email

What is the recommendation for link color behaviors when it comes to a text link for someone's email address? For example: jane@janedoe.com The following thread, for example, has a variety of ...
14
votes
4answers
2k views

If your login is an email, should you canonicalize/lower-case it?

A lot of sites today don't have a username, just a "login email". If a user opened an account as foo@mymail.com, and are now trying to login using FoO@mYmAiL.cOm - should we accept this login as ...
1
vote
2answers
104 views

What's the best approach for newsletters to get as much information over as possible?

I'm sending a HTML newsletter by email. The most important part for us, is that the recipients read as much info as we provide (it includes important information for the members of a sports club). ...
2
votes
2answers
807 views

What is the best section divider for text emails?

We send out system email notifications for various things. I notice that the boilerplate text and the variable body text are a little hard to distinguish from each other. I want to add a divider to ...
8
votes
1answer
299 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
17
votes
6answers
812 views

Should validating an email automatically sign someone into an application?

When signing up for a new account with a web application, it is standard to send a validation email. I don't want to go into the pros and cons of the validation email though. When receiving a ...
1
vote
2answers
208 views

Button color for access and deny permissions buttons?

I need to create an email template which is auto generated when an user requests access permissions to a document .The email template is sent to the document owner and is in this format : Subject: ...
2
votes
1answer
399 views

What are best practices for (html) email digests?

Should Digests Emails (html version) contain a summary with anchor links? I get digest emails from Yahoo Groups and they contain a summary of messages at the top. Clicking the link in a summary ...
4
votes
3answers
502 views

Any evidence of increased click through rates on blue underlined links in html emails?

I'm redesigning our company email template. At the moment links are grey, bold and not underlined. I don't think this makes it very clear that it is a link. My gut instinct tells me that I should make ...
6
votes
3answers
459 views

Emails in plain text or HTML?

When communicating with customers, is it better to send emails in plain text or html formats? Each has different strengths and weaknesses, but the question of which is better still remains. Which ...
1
vote
2answers
490 views

When to explain email verification process to the user?

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail. Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
2
votes
1answer
1k views

Courtesy email, is it always good?

From a UX point of view, when writing to a company email, should the company return a courtesy email (we have received your email), or not? Email responses are also feedback, and as such, I'm ...
4
votes
3answers
1k views

Email Reminder Best Practices

I'm working on the email reminder system for a business-to-business social networking site. I'm not sure how often to send out email reminders for users who have actions to complete. Or even how many ...
3
votes
3answers
551 views

What do you think of the new Yahoo Mail UI? Is it a good or bad UI? [closed]

Recently Yahoo changed the UI of the Yahoo Mail service. I am curious what you think about it? There's one "retro" function - keyboard shortcuts :-) and what is really interesting about them I ...
2
votes
1answer
100 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
5
votes
4answers
257 views

Email notification service - registration required or not?

I am creating a notification service in my web app that will allow people to be notified when certain types of postings are published according to their tastes. They will be able to sign up for ...
5
votes
1answer
272 views

Flag vs. Star in E-mail apps! Which would be the optimal placement for a 'flag' or 'star' icon in e-mail apps?

Most people read from left to right, so In my opinion the flag or star icon should be definitely on the left. In MS Office it's on the right, but there is an exclamation mark on the left (which has a ...
5
votes
3answers
355 views

Why do you need to keep users engaged through your site?

I hope this is an appropriate forum for this topic. If not, I apologize. To rephrase the question, I am debating a new tactic that some marketers are trying to implement that goes against everything ...
4
votes
1answer
206 views

What's up with the Preview Pane? Why or why not to use it in internal web app messaging systems

I am about to redesign an app w/ internal messaging (ala Facebook) and just curious to get some input from the UI community on the concept of 'Preview Panes'. It seems that the majority of the ...
10
votes
2answers
470 views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
11
votes
4answers
616 views

When a user's login email has been changed, what should happen?

I'm making an online frontend for a system. This system is normally used by a business providing a service to a customer. The customer will have the option of using this online frontend in addition to ...