digital electronic mail sent over the internet.

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3
votes
3answers
334 views

Limiting access before email address is confirmed

I'm making a directory site and I'm considering having the following setup for email confirmation: After registering, user has x hours to confirm their email. They're sent immediately to the next ...
3
votes
3answers
146 views

A required field that isn't really required?

...the email field in my clients data entry system is required but users of the system are allowed to enter na@na.com if the customer refuses or doesn't have an email address. Is this best practice? ...
3
votes
1answer
857 views

Best practices for a change of email/user

Our website uses a system where the username is the user's email address. We have a function which permits the user to change his email. What is the best way to go about this? Send an email only to ...
3
votes
2answers
301 views

Subject line of mailto: links?

It's easy to add a pre-filled subject, body and CC/BCC in mailto: links. It would be useful for website owners to know if an email originated from their website, or from an email address published/...
3
votes
1answer
1k views

Does anyone know the percentage of people that still use the Exchange Mail Client

We are using 'Share This' as basis for sharing pages. However, it does not support the user scenario where the user has their email addresses saved in a client application. This client could be ...
3
votes
3answers
280 views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
3
votes
2answers
211 views

Do users like getting form 'we received your message' emails?

I'm wondering if there has been research into whether users actually enjoy receiving those 'We got your email' type of responses from support requests or feedback forms. I find it irritating ...
3
votes
3answers
202 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
3
votes
1answer
401 views

Trial Expiring Email frequency

I am building a SAAS service which as a 30 day trial period. We know we need/want to notify trial accounts when the they are coming close to expiring. But what is the right frequency? We were ...
3
votes
4answers
262 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
3
votes
1answer
395 views

Which email address to use for answering support mails?

Bob, a (potential) customer, has a question about a product and sends an email to the support email address support@example.com. Alice, one of many team members who answer support mails, gets to ...
3
votes
1answer
140 views

Describing how to copy an email message to clipboard, visit site, and paste it into textarea?

A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer. We want to pay a bonus to the shopper (i.e. ...
3
votes
1answer
133 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...
3
votes
1answer
112 views

Loss conversions due to email misspelling?

I'm wondering if there are any stats related to how important it is to have an "Confirm Email" field. For something like newsletter signups, I regularly see a single email input field. I'm sure it ...
3
votes
3answers
117 views

Do they need to confirm their email… twice?

My site sends reminder emails to users 2-5 years in the future. Users log in via a 3rd party API. The third party gives me the name, email, phone, etc. of the user when they log into my site. What I ...
3
votes
1answer
87 views

Is there a mail sent confirmation standard?

Is there a standard UX best practice for displaying a message to the user informing them that the email was successfully sent via a form?
3
votes
1answer
145 views

What Are the Best Practices for Using Email Reminders with Mailing Lists and Newsletters?

From time to time I receive email reminders which always give me an overview of all the mailing lists for which I’ve signed up years ago. I still regard this as helpful although these mailing lists ...
3
votes
1answer
201 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
3
votes
3answers
183 views

Does personally signing automated communications provide any benefit/value?

I just ordered a few books from bookdepository and received a confirmation email for the order. The letter was signed by a person, "Kieron Smith": Dear Firstname Lastname, Thank you ever so ...
3
votes
6answers
262 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
3
votes
1answer
196 views

Using alternative TLDs in email addresses

If you have a non-standard TDL, such as .cc or .io, used in an email address do those you tell it to act in a confused or surprised manner when you give it out? The question is specific to .io ...
3
votes
0answers
43 views

Are mailto: links a problem? [duplicate]

Possible Duplicate: Using mailto: links for email addresses…what is the practice these days? What percent of the US sees a dead Outlook popup when they click a mailto: link? Most amateur web ...
3
votes
2answers
245 views

I'm seeing a new instant email-validation tool on registration forms — is it new? And what is it? [closed]

I've started to see something in the last few months that I don't remember having seen before and want to know just what it is and how it works. When I'm required to register for some BS site (but ...
3
votes
1answer
62 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
2
votes
7answers
167 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails? So for example if a user signs up he receives a welcome email with his login details from certain address like info@...
2
votes
3answers
245 views

Is it safe to assume that everyone has an email address now?

I had a request from one of our staff to change the forms to not require the email address because a single person (out of probably 1000 applicants) cannot submit the form because, apparently, that ...
2
votes
3answers
307 views

What's the best approach: real time email notifications or digest emails at regular intervals?

I have a Q/A site that deals with my area of medical practice. I'm a doctor and a programmer. Users can do the typical things like follow threads and other users. I don't want to spam users all the ...
2
votes
4answers
192 views

Best way to input a list of emails

Whats the best-practice way to input a column of emails that associate with different people- a la: My worry is that all the blue buttons and call to actions look cluttered and feels overwhelming ...
2
votes
4answers
258 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
2
votes
2answers
3k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
2
votes
2answers
149 views

Video in Email - Triangular Play Button or “Play Video” Button?

Video links in email, or even videos that play directly in email, have been a hot topic lately, so I figured I'd ask this here. I've tended to use the triangular play button over thumbnails when a ...
2
votes
1answer
3k views

Courtesy email, is it always good?

From a UX point of view, when writing to a company email, should the company return a courtesy email (we have received your email), or not? Email responses are also feedback, and as such, I'm ...
2
votes
2answers
97 views

Asking for Password After Email Validation?

I do not want to discuss the pros and cons of email validation, but want to know if there are potential downsides (security and otherwise) to user entering his password only after he has already ...
2
votes
2answers
117 views

Is it OK To Opt Back In User After Making Purchase

We had a user opt-out of our marketing emails 2 weeks ago. At that time, they were a lead and had not ever purchased a service from us before. One week ago, they signed up and paid for our service ...
2
votes
1answer
88 views

How to allow an end user access to variables?

I'm designing a form that allows an administrator to set the content of an email that will get sent out upon registration to a website. I'm assuming that the administrator will not necessarily be ...
2
votes
1answer
155 views

Is appending the company e-mail domain to a textbox good UX?

My application has companies that have many users. To login to the application, they use their e-mail address. The company has a preferred domain name (e.g. google.com). Is it good UX to append this ...
2
votes
2answers
1k views

What is the best section divider for text emails?

We send out system email notifications for various things. I notice that the boilerplate text and the variable body text are a little hard to distinguish from each other. I want to add a divider to ...
2
votes
1answer
742 views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
2
votes
3answers
225 views

What is a good frequency for user onboarding emails?

I am working on the onboarding process for an enterprise webapp. One of the onboarding elements is a series of emails to help the user get up and running and effectively using the application. My ...
2
votes
2answers
241 views

Link color used for email

What is the recommendation for link color behaviors when it comes to a text link for someone's email address? For example: jane@janedoe.com The following thread, for example, has a variety of ...
2
votes
2answers
486 views

Bootstrap Glyphicons in Email

I am trying to prepare a custom email template. I have a table and I am currently using an image to show as the "X" as below: Since my first question was off topic, it put the question in my head ...
2
votes
2answers
92 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
2
votes
2answers
84 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
2
votes
1answer
95 views

Convenience and privacy vs. extra step to send a notification

The Problem In my mobile app, the user creates an artifact and then has to notify a recipient so that they can pick up the artifact. The recipient may or may not be registered with the app. If the ...
2
votes
3answers
337 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
2
votes
1answer
113 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
2
votes
3answers
99 views

Social Icons and Download Badges in mailer header?

Im currently doing a mailer design. I've placed the social icons in the header, next to the company logo. Underneath the social links I have put download badges, before the main content of the mailer....
2
votes
1answer
79 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
2
votes
2answers
294 views

Email: to confirm or not to confirm…that is the question.

I am toying with the sign up process on my website. User email addresses are not critical in the sense that there is no e-commerce on the site. Its a social networking type site for my colleagues. ...
2
votes
1answer
143 views

Is Markdown for emails effective? [duplicate]

One of the services I run is a simple email service that lets people send emails from their own websites. Because it's only a simple email thing, I didn't want to have to install an email client ...