digital electronic mail sent over the internet.

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3
votes
1answer
97 views

What Are the Best Practices for Using Email Reminders with Mailing Lists and Newsletters?

From time to time I receive email reminders which always give me an overview of all the mailing lists for which I’ve signed up years ago. I still regard this as helpful although these mailing lists ...
3
votes
1answer
163 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
3
votes
3answers
177 views

Does personally signing automated communications provide any benefit/value?

I just ordered a few books from bookdepository and received a confirmation email for the order. The letter was signed by a person, "Kieron Smith": Dear Firstname Lastname, Thank you ever so ...
3
votes
6answers
242 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
3
votes
1answer
150 views

Using alternative TLDs in email addresses

If you have a non-standard TDL, such as .cc or .io, used in an email address do those you tell it to act in a confused or surprised manner when you give it out? The question is specific to .io ...
3
votes
0answers
40 views

Are mailto: links a problem? [duplicate]

Possible Duplicate: Using mailto: links for email addresses…what is the practice these days? What percent of the US sees a dead Outlook popup when they click a mailto: link? Most amateur ...
2
votes
7answers
110 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails so for example if user signs up he receives a welcome email with his login details from certain address like ...
2
votes
3answers
159 views

What's the best approach: real time email notifications or digest emails at regular intervals?

I have a Q/A site that deals with my area of medical practice. I'm a doctor and a programmer. Users can do the typical things like follow threads and other users. I don't want to spam users all the ...
2
votes
4answers
151 views

Best way to input a list of emails

Whats the best-practice way to input a column of emails that associate with different people- a la: My worry is that all the blue buttons and call to actions look cluttered and feels overwhelming ...
2
votes
4answers
213 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
2
votes
2answers
1k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
2
votes
2answers
88 views

Video in Email - Triangular Play Button or “Play Video” Button?

Video links in email, or even videos that play directly in email, have been a hot topic lately, so I figured I'd ask this here. I've tended to use the triangular play button over thumbnails when a ...
2
votes
1answer
2k views

Courtesy email, is it always good?

From a UX point of view, when writing to a company email, should the company return a courtesy email (we have received your email), or not? Email responses are also feedback, and as such, I'm ...
2
votes
2answers
99 views

Is it OK To Opt Back In User After Making Purchase

We had a user opt-out of our marketing emails 2 weeks ago. At that time, they were a lead and had not ever purchased a service from us before. One week ago, they signed up and paid for our service ...
2
votes
1answer
84 views

How to allow an end user access to variables?

I'm designing a form that allows an administrator to set the content of an email that will get sent out upon registration to a website. I'm assuming that the administrator will not necessarily be ...
2
votes
1answer
318 views

Best practices for a change of email/user

Our website uses a system where the username is the user's email address. We have a function which permits the user to change his email. What is the best way to go about this? Send an email only to ...
2
votes
1answer
142 views

Is appending the company e-mail domain to a textbox good UX?

My application has companies that have many users. To login to the application, they use their e-mail address. The company has a preferred domain name (e.g. google.com). Is it good UX to append this ...
2
votes
2answers
966 views

What is the best section divider for text emails?

We send out system email notifications for various things. I notice that the boilerplate text and the variable body text are a little hard to distinguish from each other. I want to add a divider to ...
2
votes
1answer
244 views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
2
votes
3answers
171 views

What is a good frequency for user onboarding emails?

I am working on the onboarding process for an enterprise webapp. One of the onboarding elements is a series of emails to help the user get up and running and effectively using the application. My ...
2
votes
2answers
228 views

Link color used for email

What is the recommendation for link color behaviors when it comes to a text link for someone's email address? For example: jane@janedoe.com The following thread, for example, has a variety of ...
2
votes
4answers
104 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
2
votes
2answers
65 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
2
votes
2answers
82 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
2
votes
1answer
90 views

Convenience and privacy vs. extra step to send a notification

The Problem In my mobile app, the user creates an artifact and then has to notify a recipient so that they can pick up the artifact. The recipient may or may not be registered with the app. If the ...
2
votes
1answer
105 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
2
votes
1answer
66 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
2
votes
2answers
173 views

Email: to confirm or not to confirm…that is the question.

I am toying with the sign up process on my website. User email addresses are not critical in the sense that there is no e-commerce on the site. Its a social networking type site for my colleagues. ...
2
votes
1answer
121 views

Is Markdown for emails effective? [duplicate]

One of the services I run is a simple email service that lets people send emails from their own websites. Because it's only a simple email thing, I didn't want to have to install an email client ...
2
votes
3answers
73 views

How to show user this content is available in another language

Our system sends emails out in our client's default language but all emails are translated in to many other languages. What can we include on the email that would let a user know the email is ...
2
votes
1answer
157 views

Send by email button - required or redundant

Is it a good UX practice to use a Send by email button, like the Email icon here http://www.addthis.com/bookmark.php, on a website to send content? The button would pop up a window where you can ...
2
votes
1answer
442 views

Best practices for a 'refer a friend' feature

I have been asked to design a referral feature on a site. The site is a non-profit that contains services for parents around children with learning disabilities. The referral aspect is for parents to ...
2
votes
1answer
47 views

Ensuring invitees are recognized and found by the system

I have an app that users can invite other people to by sending them an e-mail address. These invitees get stored in a special table that gets queried when a user signs up, connecting email addresses ...
2
votes
1answer
455 views

What are best practices for (html) email digests?

Should Digests Emails (html version) contain a summary with anchor links? I get digest emails from Yahoo Groups and they contain a summary of messages at the top. Clicking the link in a summary ...
2
votes
1answer
41 views

Bootstrap Glyphicons in Email

I am trying to prepare a custom email template. I have a table and I am currently using an image to show as the "X" as below: Since my first question was off topic, it put the question in my head ...
2
votes
1answer
412 views

Is it better to have an interactive survey in an e-mail body, or to only include a link to a survey webpage?

In my research, which include hundreds of emails that I receive (like you), I only had the option of perform complex actions directly into the email with forms sent by Google form. For complex ...
2
votes
0answers
626 views

What's the best method of email verification? [duplicate]

For a registration page, what's the best way to verify a user's email address? Some websites ask you for the username, password and email address all on the registration form and then email you a link ...
1
vote
7answers
7k views

Why do users reply to messages clearly marked as do not reply

In a web app, we generate a lot of emails including reminders, requests for approvals, login details etc. They all come from a real email address to help with deliverability etc and they all quite ...
1
vote
2answers
931 views

“View Newsletter Online” link to be visible in online version?

When you receive an HTML or Text Newsletter, you'll often see a "Having trouble viewing Newsletter? View Online" link at the very top of the email. When you click on it your web browser fires up and ...
1
vote
3answers
392 views

Email address as username--how to reduce incidence of bad entry

I work on a web app that requires users to complete a form for registration including their email address. The form has to be approved by a human before an account is created. The email address is ...
1
vote
2answers
169 views

How could I best organize email preferences for several “groups”

In my web app users can join many different groups (think facebook groups). Users need to be able to set email preferences for every group individually. I'd like to set up a single page for this ...
1
vote
2answers
576 views

When to explain email verification process to the user?

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail. Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
1
vote
2answers
75 views

Why do companies send out emails for verification if they let you gain access to the app/ website anyways?

I have always wondered why when signing up for websites or apps, some companies would send out an email for verification, but would give the users complete access to the app/website anyways. What ...
1
vote
2answers
148 views

Log in with username vs. login with email address - which option provides better user experience? [duplicate]

I am developing a new web application and was wondering if I should have people pick their usernames and login with their usernames or should I have them login via their email addresses. Which option ...
1
vote
6answers
192 views

When unsubscribing from e-mail subscription services, do users need a confirmation e-mail?

When we sign up for a new service, it’s not uncommon to tick the checkbox “weekly digest e-mail” or “newsletter” and that sort of thing. In the beginning, we’re excited about our new service, but, as ...
1
vote
2answers
148 views

Using web fonts in email templates

What are the UX implications of using Web fonts in email templates? It seems that not all email clients support web fonts, but I'm not sure of the consequences of this.
1
vote
2answers
53 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
1
vote
3answers
50 views

Is including a link more than once in an email a good idea?

I got an email today from StackExchange telling me that Law.SE is now in private beta: Good news everyone! The proposal to create a Law Stack Exchange site has moved on to private beta! ...
1
vote
1answer
53 views

Asking customers to suggest other customers

I'm working on a online coaching tool which consists on making users reflect, watch coach's videos and answer questions about themselves. Each session has different parts, the last one asks for user's ...
1
vote
3answers
172 views

Should I have both username and email for registration/sign up?

I am working on a blog like site where the user can register and write stuff. I want to keep a minimalist registration/sign up process. I am thinking I will use email/password for ...