digital electronic mail sent over the internet.

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1
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2answers
169 views

Button color for access and deny permissions buttons?

I need to create an email template which is auto generated when an user requests access permissions to a document .The email template is sent to the document owner and is in this format : Subject: ...
2
votes
1answer
320 views

What are best practices for (html) email digests?

Should Digests Emails (html version) contain a summary with anchor links? I get digest emails from Yahoo Groups and they contain a summary of messages at the top. Clicking the link in a summary ...
4
votes
3answers
426 views

Any evidence of increased click through rates on blue underlined links in html emails?

I'm redesigning our company email template. At the moment links are grey, bold and not underlined. I don't think this makes it very clear that it is a link. My gut instinct tells me that I should make ...
12
votes
4answers
553 views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
5
votes
3answers
416 views

Emails in plain text or HTML?

When communicating with customers, is it better to send emails in plain text or html formats? Each has different strengths and weaknesses, but the question of which is better still remains. Which ...
1
vote
2answers
405 views

When to explain email verification process to the user?

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail. Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
2
votes
1answer
777 views

Courtesy email, is it always good?

From a UX point of view, when writing to a company email, should the company return a courtesy email (we have received your email), or not? Email responses are also feedback, and as such, I'm ...
3
votes
1answer
762 views

Does anyone know the percentage of people that still use the Exchange Mail Client

We are using 'Share This' as basis for sharing pages. However, it does not support the user scenario where the user has their email addresses saved in a client application. This client could be ...
1
vote
2answers
587 views

“View Newsletter Online” link to be visible in online version?

When you receive an HTML or Text Newsletter, you'll often see a "Having trouble viewing Newsletter? View Online" link at the very top of the email. When you click on it your web browser fires up and ...
11
votes
3answers
519 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
32
votes
10answers
4k views

What is the best email username to use for a myname.com domain?

Not sure if this is an UX question, well somehow it is, but I didn't know a better place to ask anyway. So I will just throw it in here. Let's say I have the domain johnsmith.com and I want people to ...
4
votes
3answers
849 views

Email Reminder Best Practices

I'm working on the email reminder system for a business-to-business social networking site. I'm not sure how often to send out email reminders for users who have actions to complete. Or even how many ...
3
votes
2answers
222 views

How to handle creating new account with email address that is unverified on another account?

We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
4
votes
4answers
426 views

Has anyone usability tested (handwritten) email before?

I was just reading this article: How to send and reply to email. It's basically about the user interface and user experience of email. There are many good tips, but unfortunately the article doesn't ...
8
votes
2answers
5k views

Examples of well written emails for recruiting participants for usability tests / interviews or surveys?

I'm looking for examples of emails for recruiting participants for tests or interviews. I felt my first drafts for the last time I recruited were somewhat impersonal. So how do you write good ...
2
votes
1answer
95 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
5
votes
4answers
239 views

Email notification service - registration required or not?

I am creating a notification service in my web app that will allow people to be notified when certain types of postings are published according to their tastes. They will be able to sign up for ...
10
votes
3answers
2k views

Sending a formatted email vs. sending a PDF as attachment

I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
11
votes
5answers
471 views

Why is it common practice to send newsletters from fake email addresses?

Has someone researched the amount of recipients who respond to newsletter emails, and see "Delivery to the following recipient failed permanently"? -The ratio is probably high. People who reply ...
18
votes
6answers
3k views

Contact form or mailto: link?

I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
5
votes
1answer
243 views

Flag vs. Star in E-mail apps! Which would be the optimal placement for a 'flag' or 'star' icon in e-mail apps?

Most people read from left to right, so In my opinion the flag or star icon should be definitely on the left. In MS Office it's on the right, but there is an exclamation mark on the left (which has a ...
3
votes
3answers
525 views

What do you think of the new Yahoo Mail UI? Is it a good or bad UI? [closed]

Recently Yahoo changed the UI of the Yahoo Mail service. I am curious what you think about it? There's one "retro" function - keyboard shortcuts :-) and what is really interesting about them I ...
26
votes
6answers
2k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
4
votes
1answer
198 views

What's up with the Preview Pane? Why or why not to use it in internal web app messaging systems

I am about to redesign an app w/ internal messaging (ala Facebook) and just curious to get some input from the UI community on the concept of 'Preview Panes'. It seems that the majority of the ...
5
votes
3answers
327 views

Why do you need to keep users engaged through your site?

I hope this is an appropriate forum for this topic. If not, I apologize. To rephrase the question, I am debating a new tactic that some marketers are trying to implement that goes against everything ...
18
votes
8answers
5k views

Using mailto: links for email addresses…what is the practice these days?

When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link? Does this work with people using web mail clients? I use gmail and whenever I click ...
16
votes
3answers
2k views

confirm email or email verification later?

I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process: Currently, I require ...
9
votes
2answers
300 views

Are “Thank You for Unsubscribing to our Newsletter” emails necessary?

I am about to disable the "Send a Thank You for Unsubscribing to our Newsletter" message for some of our clients as I think it's superfluous and unnecessary. My suggestion was to have an Unsubscribe ...
11
votes
4answers
463 views

When a user's login email has been changed, what should happen?

I'm making an online frontend for a system. This system is normally used by a business providing a service to a customer. The customer will have the option of using this online frontend in addition to ...
12
votes
5answers
1k views

Should I let a user copy/paste into a confirm e-mail field for a registration form? [duplicate]

Possible Duplicate: Preventing a user from pasting from the clipboard into a mandatory form field There was a question of stackoverflow, that a programmer did not wont to let the new users ...