digital electronic mail sent over the internet.

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1
vote
2answers
272 views

Password confirmation vs. email confirmation

Is it more advisable to ask a confirmation to the email or a confirmation to the password in a website registration form? I'm asking this because I saw this blog post that was featured on Hacker News ...
2
votes
0answers
568 views

What's the best method of email verification? [duplicate]

For a registration page, what's the best way to verify a user's email address? Some websites ask you for the username, password and email address all on the registration form and then email you a link ...
1
vote
3answers
363 views

Email address as username--how to reduce incidence of bad entry

I work on a web app that requires users to complete a form for registration including their email address. The form has to be approved by a human before an account is created. The email address is ...
0
votes
3answers
159 views

Why does MS Outlook Express store data in a hidden folder? [closed]

Microsoft Outlook Express stores your email files in a hidden data folder buried deep in the user's home folder. I can't understand why they chose to do this. It makes it nearly impossible to ...
0
votes
1answer
109 views

What is the most appropriate classification for email accounts in a CRM?

Most everyone has an email account for use at work, and the email account we use as private individuals. In a customer relationship management tool, how would you manage those to make the distinction ...
2
votes
1answer
154 views

Send by email button - required or redundant

Is it a good UX practice to use a Send by email button, like the Email icon here http://www.addthis.com/bookmark.php, on a website to send content? The button would pop up a window where you can ...
6
votes
2answers
699 views

Does user need to activate account via e-mail in registration process?

I’m designing e-commerce registration process, and I’m in two minds about asking user for account activation via e-mail. I consider these solutions: User needs to activate account via e-mail or he ...
3
votes
2answers
173 views

Do users like getting form 'we received your message' emails?

I'm wondering if there has been research into whether users actually enjoy receiving those 'We got your email' type of responses from support requests or feedback forms. I find it irritating ...
12
votes
5answers
608 views

Why is it common practice to send newsletters from fake email addresses?

Has someone researched the amount of recipients who respond to newsletter emails, and see "Delivery to the following recipient failed permanently"? -The ratio is probably high. People who reply ...
0
votes
2answers
63 views

How to make tags in email template editor clear to all users?

I'm working on a web application where users (of an organization) can edit email templates. For example, one template would be used to confirm an appointment (that a client has made with the ...
1
vote
1answer
649 views

Horizontal Scrolling Emails (B2C) Best Practices

A client recently asked me to look into developing a horizontal email for one of their campaigns. I've been coding their emails for a year or so now but am unfamiliar with the best practices from a ...
2
votes
1answer
403 views

Best practices for a 'refer a friend' feature

I have been asked to design a referral feature on a site. The site is a non-profit that contains services for parents around children with learning disabilities. The referral aspect is for parents to ...
0
votes
3answers
203 views

Is email field assistance still necessary?

For registration forms, it seems the trend now is to allow any password a user wants, as long as you inform him if it's weak. With this in mind, should we still validate email fields on the client ...
0
votes
4answers
162 views

Should the Wall Street Journal's form for emailing an article have the “send me a copy” box checked by default, so the sender also receives a copy?

Note: this question and image have been copied with permission from Bothsider (http://bothsider.com/i/366/)
2
votes
4answers
197 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
31
votes
6answers
3k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
1
vote
1answer
474 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
12
votes
3answers
740 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
5
votes
1answer
115 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
4
votes
5answers
274 views

Best way to unsubscribe?

We are implementing a communication preferences page, where our users can select to opt-in to different topics of email marketing or choose to unsubscribe from all. If the user un-ticks all options ...
0
votes
1answer
86 views

Should html and plain versions of the same email be sent?

When sending our html newsletter via email, should I include both versions? HTML and plain text, in other words, should it be a multipart email? If so, why?
3
votes
1answer
146 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
8
votes
4answers
406 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
5
votes
4answers
487 views

Has anyone usability tested (handwritten) email before?

I was just reading this article: How to send and reply to email. It's basically about the user interface and user experience of email. There are many good tips, but unfortunately the article doesn't ...
3
votes
1answer
114 views

Describing how to copy an email message to clipboard, visit site, and paste it into textarea?

A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer. We want to pay a bonus to the shopper (i.e. ...
7
votes
4answers
798 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
21
votes
8answers
6k views

Using mailto: links for email addresses…what is the practice these days?

When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link? Does this work with people using web mail clients? I use gmail and whenever I click ...
1
vote
2answers
874 views

“View Newsletter Online” link to be visible in online version?

When you receive an HTML or Text Newsletter, you'll often see a "Having trouble viewing Newsletter? View Online" link at the very top of the email. When you click on it your web browser fires up and ...
4
votes
3answers
611 views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
2
votes
2answers
1k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
3
votes
2answers
277 views

How to handle creating new account with email address that is unverified on another account?

We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
4
votes
2answers
284 views

Should I save mail list subscription information for users who unsubscribe?

I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
10
votes
3answers
2k views

Sending a formatted email vs. sending a PDF as attachment

I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
5
votes
3answers
220 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
10
votes
3answers
292 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
4
votes
6answers
1k views

Is a captcha necessary when email validation is being utilised?

During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
36
votes
10answers
5k views

What is the best email username to use for a myname.com domain?

Not sure if this is an UX question, well somehow it is, but I didn't know a better place to ask anyway. So I will just throw it in here. Let's say I have the domain johnsmith.com and I want people to ...
-2
votes
1answer
81 views

Can a dropdown in-email, like from G+, be implemented without special support from the email client? [closed]

Noticed today this great trinket from Google: in their notification emails upon new G+ followers, the recipient can add someone to a circle directly from a dropdown in the email. (See below). The ...
7
votes
5answers
336 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
3
votes
3answers
170 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
6
votes
2answers
831 views

Should i line wrap my emails?

When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
10
votes
4answers
737 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
21
votes
2answers
720 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
20
votes
6answers
4k views

Contact form or mailto: link?

I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
-1
votes
1answer
525 views

ECommerce Order Confirmation Email Format [closed]

I have created a custom ECommerce application. Everything is fine. Now, I only need to send a order confirmation email detail to user and the supplier. But I am not finding any UI for this. Can ...
3
votes
0answers
39 views

Are mailto: links a problem? [duplicate]

Possible Duplicate: Using mailto: links for email addresses…what is the practice these days? What percent of the US sees a dead Outlook popup when they click a mailto: link? Most amateur ...
3
votes
1answer
920 views

Does anyone know the percentage of people that still use the Exchange Mail Client

We are using 'Share This' as basis for sharing pages. However, it does not support the user scenario where the user has their email addresses saved in a client application. This client could be ...
3
votes
2answers
252 views

Subject line of mailto: links?

It's easy to add a pre-filled subject, body and CC/BCC in mailto: links. It would be useful for website owners to know if an email originated from their website, or from an email address ...
4
votes
5answers
546 views

What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?

If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...
42
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?