digital electronic mail sent over the internet.

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1
vote
4answers
180 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
31
votes
6answers
3k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
1
vote
1answer
389 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
12
votes
3answers
708 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
5
votes
1answer
111 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
4
votes
5answers
259 views

Best way to unsubscribe?

We are implementing a communication preferences page, where our users can select to opt-in to different topics of email marketing or choose to unsubscribe from all. If the user un-ticks all options ...
0
votes
1answer
84 views

Should html and plain versions of the same email be sent?

When sending our html newsletter via email, should I include both versions? HTML and plain text, in other words, should it be a multipart email? If so, why?
3
votes
1answer
133 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
8
votes
4answers
376 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
4
votes
4answers
469 views

Has anyone usability tested (handwritten) email before?

I was just reading this article: How to send and reply to email. It's basically about the user interface and user experience of email. There are many good tips, but unfortunately the article doesn't ...
3
votes
1answer
92 views

Describing how to copy an email message to clipboard, visit site, and paste it into textarea?

A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer. We want to pay a bonus to the shopper (i.e. ...
7
votes
4answers
687 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
20
votes
8answers
6k views

Using mailto: links for email addresses…what is the practice these days?

When giving out your email address on a site, do people still use the mailto:email@example.com syntax for the link? Does this work with people using web mail clients? I use gmail and whenever I click ...
1
vote
2answers
812 views

“View Newsletter Online” link to be visible in online version?

When you receive an HTML or Text Newsletter, you'll often see a "Having trouble viewing Newsletter? View Online" link at the very top of the email. When you click on it your web browser fires up and ...
4
votes
3answers
544 views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
2
votes
2answers
917 views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
3
votes
2answers
250 views

How to handle creating new account with email address that is unverified on another account?

We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
4
votes
2answers
281 views

Should I save mail list subscription information for users who unsubscribe?

I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
10
votes
3answers
2k views

Sending a formatted email vs. sending a PDF as attachment

I am working on a site that will have a "send to email" feature for semi-personalized content (think something like a short shopping list). We already will have a print-friendly view of this content ...
5
votes
3answers
219 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
17
votes
4answers
840 views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
10
votes
3answers
285 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
4
votes
6answers
1k views

Is a captcha necessary when email validation is being utilised?

During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
36
votes
10answers
5k views

What is the best email username to use for a myname.com domain?

Not sure if this is an UX question, well somehow it is, but I didn't know a better place to ask anyway. So I will just throw it in here. Let's say I have the domain johnsmith.com and I want people to ...
-2
votes
1answer
81 views

Can a dropdown in-email, like from G+, be implemented without special support from the email client? [closed]

Noticed today this great trinket from Google: in their notification emails upon new G+ followers, the recipient can add someone to a circle directly from a dropdown in the email. (See below). The ...
7
votes
5answers
326 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
3
votes
3answers
166 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
6
votes
2answers
698 views

Should i line wrap my emails?

When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
10
votes
4answers
688 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
21
votes
2answers
673 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
19
votes
6answers
4k views

Contact form or mailto: link?

I'm aware that mailto: links only work for people who use a mail client. Assuming most novice users don't, is it safe to assume that contact forms are only appropriate when the target audience isn't a ...
-1
votes
1answer
460 views

ECommerce Order Confirmation Email Format [closed]

I have created a custom ECommerce application. Everything is fine. Now, I only need to send a order confirmation email detail to user and the supplier. But I am not finding any UI for this. Can ...
2
votes
0answers
38 views

Are mailto: links a problem? [duplicate]

Possible Duplicate: Using mailto: links for email addresses…what is the practice these days? What percent of the US sees a dead Outlook popup when they click a mailto: link? Most amateur ...
3
votes
1answer
888 views

Does anyone know the percentage of people that still use the Exchange Mail Client

We are using 'Share This' as basis for sharing pages. However, it does not support the user scenario where the user has their email addresses saved in a client application. This client could be ...
3
votes
2answers
234 views

Subject line of mailto: links?

It's easy to add a pre-filled subject, body and CC/BCC in mailto: links. It would be useful for website owners to know if an email originated from their website, or from an email address ...
4
votes
5answers
431 views

What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?

If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...
42
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?
10
votes
2answers
1k views

Email confirmation on password reset?

I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
3
votes
3answers
256 views

Limiting access before email address is confirmed

I'm making a directory site and I'm considering having the following setup for email confirmation: After registering, user has x hours to confirm their email. They're sent immediately to the next ...
3
votes
3answers
163 views

Does personally signing automated communications provide any benefit/value?

I just ordered a few books from bookdepository and received a confirmation email for the order. The letter was signed by a person, "Kieron Smith": Dear Firstname Lastname, Thank you ever so ...
18
votes
3answers
2k views

confirm email or email verification later?

I have a registration form, name, email, password. I also offer the Facebook connection and in the future all other Open ID ways but for now I would focus on the regular process: Currently, I require ...
3
votes
6answers
232 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
0
votes
2answers
119 views

Alternatives to underlining an email address to signify MS Outlook “Check Names” feature

MS Outlook has a feature called Check Names that converts an email address to a full name, underlines it, and makes it uneditable (aside from deleting the resolved name). Some of my font enthusiasts ...
2
votes
1answer
46 views

Ensuring invitees are recognized and found by the system

I have an app that users can invite other people to by sending them an e-mail address. These invitees get stored in a special table that gets queried when a user signs up, connecting email addresses ...
1
vote
1answer
362 views

User changes email address: verification process

Step 1: User changes email address. Step 2: He clicks on a link to verify his new email address. My question is simple: is he supposed to be logged in or not to verify his new email?
0
votes
1answer
163 views

Contacts and content, many to many relationship

The below screen shot shows a prototype I am working on in which an email gets personalised for multiple people. Contacts might share part of a personalization with another contact but not the whole ...
8
votes
2answers
7k views

Examples of well written emails for recruiting participants for usability tests / interviews or surveys?

I'm looking for examples of emails for recruiting participants for tests or interviews. I felt my first drafts for the last time I recruited were somewhat impersonal. So how do you write good ...
0
votes
0answers
79 views

Is two-field confirmation for emails or passwords user-friendly? [duplicate]

Possible Duplicate: Why should we ask the password twice during registration? It is a very common pattern to require a user to enter things like an email address, or - more importantly - a ...
13
votes
5answers
2k views

Should I let a user copy/paste into a confirm e-mail field for a registration form? [duplicate]

Possible Duplicate: Preventing a user from pasting from the clipboard into a mandatory form field There was a question of stackoverflow, that a programmer did not wont to let the new users ...
3
votes
1answer
123 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...