digital electronic mail sent over the internet.

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0
votes
4answers
157 views

Should the Wall Street Journal's form for emailing an article have the “send me a copy” box checked by default, so the sender also receives a copy?

Note: this question and image have been copied with permission from Bothsider (http://bothsider.com/i/366/)
4
votes
3answers
2k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
1
vote
4answers
157 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
3
votes
6answers
1k views

What is behind entering email twice for registration?

What do you think to ask the email twice for registration? The context is this: In the e-commerce checkout/registration process where the email is mandatory to save cart or to proceed to the ...
3
votes
3answers
106 views

Money transfer username or e-mail

Paypal allows you to send money to someone by entering their e-mail address. Is this the best practice for money transfer services? Would it be more user friendly to use user-picked usernames instead, ...
1
vote
1answer
262 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
0
votes
1answer
78 views

Should html and plain versions of the same email be sent?

When sending our html newsletter via email, should I include both versions? HTML and plain text, in other words, should it be a multipart email? If so, why?
4
votes
1answer
99 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
4
votes
5answers
218 views

Best way to unsubscribe?

We are implementing a communication preferences page, where our users can select to opt-in to different topics of email marketing or choose to unsubscribe from all. If the user un-ticks all options ...
3
votes
1answer
101 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
8
votes
4answers
299 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
64
votes
13answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
3
votes
1answer
74 views

Describing how to copy an email message to clipboard, visit site, and paste it into textarea?

A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer. We want to pay a bonus to the shopper (i.e. ...
7
votes
4answers
477 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
4
votes
2answers
271 views

Should I save mail list subscription information for users who unsubscribe?

I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
-2
votes
1answer
79 views

Can a dropdown in-email, like from G+, be implemented without special support from the email client? [closed]

Noticed today this great trinket from Google: in their notification emails upon new G+ followers, the recipient can add someone to a circle directly from a dropdown in the email. (See below). The ...
6
votes
3answers
303 views

What would be an expected behaviour for resetting the password?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
7
votes
5answers
306 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
3
votes
3answers
148 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
5
votes
2answers
427 views

Should i line wrap my emails?

When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
21
votes
2answers
588 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
2
votes
2answers
447 views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
4
votes
6answers
903 views

Is a captcha necessary when email validation is being utilised?

During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
-1
votes
1answer
360 views

ECommerce Order Confirmation Email Format [closed]

I have created a custom ECommerce application. Everything is fine. Now, I only need to send a order confirmation email detail to user and the supplier. But I am not finding any UI for this. Can ...
10
votes
3answers
241 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
0
votes
3answers
153 views

Why does MS Outlook Express store data in a hidden folder? [closed]

Microsoft Outlook Express stores your email files in a hidden data folder buried deep in the user's home folder. I can't understand why they chose to do this. It makes it nearly impossible to ...
5
votes
3answers
190 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
1
vote
0answers
36 views

Are mailto: links a problem? [duplicate]

Possible Duplicate: Using mailto: links for email addresses…what is the practice these days? What percent of the US sees a dead Outlook popup when they click a mailto: link? Most amateur ...
10
votes
4answers
595 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
4
votes
3answers
393 views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
10
votes
9answers
524 views

Hyphenating URLs and email addresses that would overflow their container?

This is clearly bad UX and web development: It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible. But should the email ...
3
votes
2answers
212 views

Subject line of mailto: links?

It's easy to add a pre-filled subject, body and CC/BCC in mailto: links. It would be useful for website owners to know if an email originated from their website, or from an email address ...
4
votes
5answers
227 views

What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?

If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...
40
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?
10
votes
2answers
937 views

Email confirmation on password reset?

I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
2
votes
3answers
229 views

Limiting access before email address is confirmed

I'm making a directory site and I'm considering having the following setup for email confirmation: After registering, user has x hours to confirm their email. They're sent immediately to the next ...
0
votes
2answers
108 views

Alternatives to underlining an email address to signify MS Outlook “Check Names” feature

MS Outlook has a feature called Check Names that converts an email address to a full name, underlines it, and makes it uneditable (aside from deleting the resolved name). Some of my font enthusiasts ...
2
votes
1answer
43 views

Ensuring invitees are recognized and found by the system

I have an app that users can invite other people to by sending them an e-mail address. These invitees get stored in a special table that gets queried when a user signs up, connecting email addresses ...
12
votes
3answers
3k views

Reply all replies to self?

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
0
votes
1answer
151 views

Contacts and content, many to many relationship

The below screen shot shows a prototype I am working on in which an email gets personalised for multiple people. Contacts might share part of a personalization with another contact but not the whole ...
1
vote
1answer
284 views

User changes email address: verification process

Step 1: User changes email address. Step 2: He clicks on a link to verify his new email address. My question is simple: is he supposed to be logged in or not to verify his new email?
81
votes
13answers
7k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
0
votes
0answers
67 views

Is two-field confirmation for emails or passwords user-friendly? [duplicate]

Possible Duplicate: Why should we ask the password twice during registration? It is a very common pattern to require a user to enter things like an email address, or - more importantly - a ...
3
votes
1answer
118 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...
3
votes
5answers
543 views

Email address/app icon : is “@” sign still relevant today?

I have a doubt about the appropriateness of using the @ sign on an icon, to mean something related to email. For instance, a project I am involved into uses it the following ways: On a contact ...
3
votes
3answers
155 views

Does personally signing automated communications provide any benefit/value?

I just ordered a few books from bookdepository and received a confirmation email for the order. The letter was signed by a person, "Kieron Smith": Dear Firstname Lastname, Thank you ever so ...
2
votes
1answer
103 views

Is appending the company e-mail domain to a textbox good UX?

My application has companies that have many users. To login to the application, they use their e-mail address. The company has a preferred domain name (e.g. google.com). Is it good UX to append this ...
1
vote
1answer
210 views

Coming soon pages - best practices?

I think the design of these pages vary greatly, and there is no set standard on what's usually on these pages. However, one thing that has been common with these pages in the past is that people tend ...
3
votes
6answers
226 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
1
vote
3answers
197 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...