digital electronic mail sent over the internet.

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4
votes
2answers
266 views

Should I save mail list subscription information for users who unsubscribe?

I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
-2
votes
1answer
74 views

Can a dropdown in-email, like from G+, be implemented without special support from the email client? [closed]

Noticed today this great trinket from Google: in their notification emails upon new G+ followers, the recipient can add someone to a circle directly from a dropdown in the email. (See below). The ...
6
votes
3answers
273 views

What would be an expected behaviour for resetting the password?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
7
votes
5answers
297 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
3
votes
3answers
140 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
4
votes
2answers
337 views

Should i line wrap my emails?

When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
21
votes
2answers
545 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
2
votes
2answers
317 views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
4
votes
6answers
739 views

Is a captcha necessary when email validation is being utilised?

During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
-1
votes
1answer
312 views

ECommerce Order Confirmation Email Format [closed]

I have created a custom ECommerce application. Everything is fine. Now, I only need to send a order confirmation email detail to user and the supplier. But I am not finding any UI for this. Can ...
10
votes
3answers
220 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
0
votes
3answers
148 views

Why does MS Outlook Express store data in a hidden folder? [closed]

Microsoft Outlook Express stores your email files in a hidden data folder buried deep in the user's home folder. I can't understand why they chose to do this. It makes it nearly impossible to ...
5
votes
3answers
187 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
1
vote
0answers
35 views

Are mailto: links a problem? [duplicate]

Possible Duplicate: Using mailto: links for email addresses…what is the practice these days? What percent of the US sees a dead Outlook popup when they click a mailto: link? Most amateur ...
10
votes
4answers
534 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
4
votes
3answers
328 views

Should email verification links expire?

It's a common practice for websites to send email verification links on sign up. Should these verification links expire? I know about a bunch of website where they do and I wonder why?
10
votes
9answers
502 views

Hyphenating URLs and email addresses that would overflow their container?

This is clearly bad UX and web development: It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible. But should the email ...
3
votes
2answers
196 views

Subject line of mailto: links?

It's easy to add a pre-filled subject, body and CC/BCC in mailto: links. It would be useful for website owners to know if an email originated from their website, or from an email address ...
4
votes
5answers
194 views

What is a more personal email address than support@yourdomain.com or sales@yourdomain.com for a Service-oriented product?

If you have an email where you want your users to contact you with any and all questions, a true concierge/high-touch point of contact, what would you call it? Most products use emails like: ...
40
votes
6answers
2k views

When the username is an email address should the field be called 'username' or 'email'?

When the username for a service is an email address should the field be called 'username' or 'email'?
10
votes
2answers
778 views

Email confirmation on password reset?

I am building a prototype to a system that has a user account system in place. Of course with any account system, the user should be able to reset their password should the need arise (e.g., ...
2
votes
3answers
221 views

Limiting access before email address is confirmed

I'm making a directory site and I'm considering having the following setup for email confirmation: After registering, user has x hours to confirm their email. They're sent immediately to the next ...
0
votes
2answers
102 views

Alternatives to underlining an email address to signify MS Outlook “Check Names” feature

MS Outlook has a feature called Check Names that converts an email address to a full name, underlines it, and makes it uneditable (aside from deleting the resolved name). Some of my font enthusiasts ...
2
votes
1answer
43 views

Ensuring invitees are recognized and found by the system

I have an app that users can invite other people to by sending them an e-mail address. These invitees get stored in a special table that gets queried when a user signs up, connecting email addresses ...
12
votes
3answers
3k views

Reply all replies to self?

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
0
votes
1answer
141 views

Contacts and content, many to many relationship

The below screen shot shows a prototype I am working on in which an email gets personalised for multiple people. Contacts might share part of a personalization with another contact but not the whole ...
1
vote
1answer
251 views

User changes email address: verification process

Step 1: User changes email address. Step 2: He clicks on a link to verify his new email address. My question is simple: is he supposed to be logged in or not to verify his new email?
78
votes
13answers
7k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
0
votes
0answers
64 views

Is two-field confirmation for emails or passwords user-friendly? [duplicate]

Possible Duplicate: Why should we ask the password twice during registration? It is a very common pattern to require a user to enter things like an email address, or - more importantly - a ...
3
votes
1answer
116 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...
3
votes
5answers
468 views

Email address/app icon : is “@” sign still relevant today?

I have a doubt about the appropriateness of using the @ sign on an icon, to mean something related to email. For instance, a project I am involved into uses it the following ways: On a contact ...
2
votes
3answers
150 views

Does personally signing automated communications provide any benefit/value?

I just ordered a few books from bookdepository and received a confirmation email for the order. The letter was signed by a person, "Kieron Smith": Dear Firstname Lastname, Thank you ever so ...
2
votes
1answer
98 views

Is appending the company e-mail domain to a textbox good UX?

My application has companies that have many users. To login to the application, they use their e-mail address. The company has a preferred domain name (e.g. google.com). Is it good UX to append this ...
1
vote
1answer
187 views

Coming soon pages - best practices?

I think the design of these pages vary greatly, and there is no set standard on what's usually on these pages. However, one thing that has been common with these pages in the past is that people tend ...
3
votes
6answers
218 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
1
vote
3answers
180 views

Should (and how should I) I use email addresses for login without validating them?

So that users don't have to remember a username, my webapp doesn't ask users to enter one (accounts are private and there are no profiles or user-generated content). However, I would also prefer not ...
3
votes
4answers
188 views

What is the purpose behind some websites letting the user enter more than one email?

Some websites like LinkedIn, Quora, Facebook etc. let the user enter one or more email addresses. The user can make one of them as primary account and they show him all the emails he entered so he can ...
6
votes
2answers
296 views

Email first registration

I'm wondering how to structure our signup process. We really need email verification, so the idea is that instead of having the classic 'register then verify' process, we ask for the email first, and ...
-3
votes
1answer
146 views

Will users consider an invitation to a seminar a commercial solicitation? [closed]

From an email marketing perspective, could an invitation to a seminar be seen as a commercial solicitation? In respect to the CAN-SPAM Act, I would't think that a seminar is a product or a service, ...
3
votes
1answer
202 views

Trial Expiring Email frequency

I am building a SAAS service which as a 30 day trial period. We know we need/want to notify trial accounts when the they are coming close to expiring. But what is the right frequency? We were ...
48
votes
12answers
3k views

How can I guard against users accidentally sending emails without attachments?

I often dash off emails to people and still I forget attachments. I am using an email client which does keyword sniffing, e.g. if I type 'attachment' or similar it will pop up a warning, but more ...
8
votes
3answers
354 views

How can I provide a simple dialog for a user to enter multiple email addresses (for invitations)?

I'm creating a dialog (modal) that asks the user to enter multiple email addresses to which an item on the website is shared to. The dialog is about 530x500 pixels big. Right now I'm asking the user ...
1
vote
2answers
151 views

How could I best organize email preferences for several “groups”

In my web app users can join many different groups (think facebook groups). Users need to be able to set email preferences for every group individually. I'd like to set up a single page for this ...
9
votes
4answers
569 views

Subliminal user registration

I'm developing a forum/community board and I want to avoid registration forms. So I decided to make user registration almost implicit. What I mean is, if an unregistered user is about to do something ...
2
votes
2answers
208 views

Link color used for email

What is the recommendation for link color behaviors when it comes to a text link for someone's email address? For example: jane@janedoe.com The following thread, for example, has a variety of ...
13
votes
4answers
1k views

If your login is an email, should you canonicalize/lower-case it?

A lot of sites today don't have a username, just a "login email". If a user opened an account as foo@mymail.com, and are now trying to login using FoO@mYmAiL.cOm - should we accept this login as ...
1
vote
2answers
97 views

What's the best approach for newsletters to get as much information over as possible?

I'm sending a HTML newsletter by email. The most important part for us, is that the recipients read as much info as we provide (it includes important information for the members of a sports club). ...
7
votes
1answer
232 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
2
votes
2answers
611 views

What is the best section divider for text emails?

We send out system email notifications for various things. I notice that the boilerplate text and the variable body text are a little hard to distinguish from each other. I want to add a divider to ...
17
votes
6answers
669 views

Should validating an email automatically sign someone into an application?

When signing up for a new account with a web application, it is standard to send a validation email. I don't want to go into the pros and cons of the validation email though. When receiving a ...