Tagged Questions

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0
votes
1answer
47 views

Email status request panel

I have been tasked to create a panel to display the status of an email server. I want to offer the client the information, status and next steps i.e. 'phone number' in the panel. How can I display ...
3
votes
1answer
124 views

Using alternative TLDs in email addresses

If you have a non-standard TDL, such as .cc or .io, used in an email address do those you tell it to act in a confused or surprised manner when you give it out? The question is specific to .io ...
1
vote
4answers
118 views

When unsubscribing from e-mail subscription services, do users need a confirmation e-mail?

When we sign up for a new service, it’s not uncommon to tick the checkbox “weekly digest e-mail” or “newsletter” and that sort of thing. In the beginning, we’re excited about our new service, but, as ...
15
votes
5answers
837 views

Should you include names in emails?

There are some similar questions to this, however this has a very specific reasoning. Should you include a names in emails? The reason I ask this is because I have been reviewing my MailChimp lists ...
3
votes
1answer
166 views

Which email address to use for answering support mails?

Bob, a (potential) customer, has a question about a product and sends an email to the support email address support@example.com. Alice, one of many team members who answer support mails, gets to ...
2
votes
1answer
200 views

Is it better to have an interactive survey in an e-mail body, or to only include a link to a survey webpage?

In my research, which include hundreds of emails that I receive (like you), I only had the option of perform complex actions directly into the email with forms sent by Google form. For complex ...
14
votes
2answers
484 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
9
votes
4answers
208 views

Secure but still usable license key retrieval mechanism?

I just had a very interesting conversation with a support rep of a software product that I love (and which shall remain anonymous here). They use product keys for licensing, and in case the user ...
6
votes
1answer
578 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
5
votes
5answers
358 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
3
votes
6answers
1k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
4
votes
3answers
129 views

Email address entry field on public kiosk system

Interesting discussion internally at this end re a sign-up/login mechanic that will be running within a public kiosk/display application. The question we have is related to whether or not we should ...
1
vote
2answers
229 views

Password confirmation vs. email confirmation

Is it more advisable to ask a confirmation to the email or a confirmation to the password in a website registration form? I'm asking this because I saw this blog post that was featured on Hacker News ...
2
votes
0answers
422 views

What's the best method of email verification? [duplicate]

For a registration page, what's the best way to verify a user's email address? Some websites ask you for the username, password and email address all on the registration form and then email you a link ...
1
vote
3answers
310 views

Email address as username--how to reduce incidence of bad entry

I work on a web app that requires users to complete a form for registration including their email address. The form has to be approved by a human before an account is created. The email address is ...
0
votes
1answer
90 views

What is the most appropriate classification for email accounts in a CRM?

Most everyone has an email account for use at work, and the email account we use as private individuals. In a customer relationship management tool, how would you manage those to make the distinction ...
2
votes
1answer
146 views

Send by email button - required or redundant

Is it a good UX practice to use a Send by email button, like the Email icon here http://www.addthis.com/bookmark.php, on a website to send content? The button would pop up a window where you can ...
6
votes
2answers
540 views

Does user need to activate account via e-mail in registration process?

I’m designing e-commerce registration process, and I’m in two minds about asking user for account activation via e-mail. I consider these solutions: User needs to activate account via e-mail or he ...
3
votes
2answers
158 views

Do users like getting form 'we received your message' emails?

I'm wondering if there has been research into whether users actually enjoy receiving those 'We got your email' type of responses from support requests or feedback forms. I find it irritating ...
1
vote
3answers
323 views

mobile input feedback design pattern

I am creating email verification in IOS and want to assist the user with verifying they have entered the correct email address before sending confirmation. Some app use an instant input feedback with ...
0
votes
2answers
57 views

How to make tags in email template editor clear to all users?

I'm working on a web application where users (of an organization) can edit email templates. For example, one template would be used to confirm an appointment (that a client has made with the ...
1
vote
1answer
546 views

Horizontal Scrolling Emails (B2C) Best Practices

A client recently asked me to look into developing a horizontal email for one of their campaigns. I've been coding their emails for a year or so now but am unfamiliar with the best practices from a ...
0
votes
3answers
196 views

Is email field assistance still necessary?

For registration forms, it seems the trend now is to allow any password a user wants, as long as you inform him if it's weak. With this in mind, should we still validate email fields on the client ...
2
votes
1answer
341 views

Best practices for a 'refer a friend' feature

I have been asked to design a referral feature on a site. The site is a non-profit that contains services for parents around children with learning disabilities. The referral aspect is for parents to ...
0
votes
4answers
158 views

Should the Wall Street Journal's form for emailing an article have the “send me a copy” box checked by default, so the sender also receives a copy?

Note: this question and image have been copied with permission from Bothsider (http://bothsider.com/i/366/)
5
votes
3answers
3k views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
1
vote
4answers
167 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
6
votes
6answers
2k views

What is behind entering email twice for registration?

What do you think to ask the email twice for registration? The context is this: In the e-commerce checkout/registration process where the email is mandatory to save cart or to proceed to the ...
3
votes
3answers
121 views

Money transfer username or e-mail

Paypal allows you to send money to someone by entering their e-mail address. Is this the best practice for money transfer services? Would it be more user friendly to use user-picked usernames instead, ...
1
vote
1answer
319 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
0
votes
1answer
83 views

Should html and plain versions of the same email be sent?

When sending our html newsletter via email, should I include both versions? HTML and plain text, in other words, should it be a multipart email? If so, why?
5
votes
1answer
107 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
4
votes
5answers
248 views

Best way to unsubscribe?

We are implementing a communication preferences page, where our users can select to opt-in to different topics of email marketing or choose to unsubscribe from all. If the user un-ticks all options ...
3
votes
1answer
118 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
8
votes
4answers
346 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
65
votes
13answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
3
votes
1answer
80 views

Describing how to copy an email message to clipboard, visit site, and paste it into textarea?

A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer. We want to pay a bonus to the shopper (i.e. ...
7
votes
4answers
599 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...
4
votes
2answers
279 views

Should I save mail list subscription information for users who unsubscribe?

I'm planning a possible email subscription management system for our company. Users will voluntarily opt-in for initial registration, and can control which specific mailing lists they'll be ...
-2
votes
1answer
81 views

Can a dropdown in-email, like from G+, be implemented without special support from the email client? [closed]

Noticed today this great trinket from Google: in their notification emails upon new G+ followers, the recipient can add someone to a circle directly from a dropdown in the email. (See below). The ...
6
votes
3answers
338 views

What would be an expected behaviour for resetting the password?

When a user uses the »I forgot my password« link several times and gets a couple of emails, each one with a tokenized link to reset his password, what would be the appropriate behaviour? All links ...
7
votes
5answers
319 views

Usability of an email field without label “email”

Does it make sense to a user that this field is for email only? Or is it confusing?
3
votes
3answers
159 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
6
votes
2answers
560 views

Should i line wrap my emails?

When my coworkers send their emails, some would diligently line wrap the body text into lines that are at most, say 78 characters wide, others would use no line break in a paragraph, and the ...
21
votes
2answers
629 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
2
votes
2answers
691 views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
4
votes
6answers
1k views

Is a captcha necessary when email validation is being utilised?

During registration for my new website, I'm going to require that a link is clicked in a confirmation email before a new user has full privileges. Is this a good way to remove spammers/bots, or do you ...
-1
votes
1answer
422 views

ECommerce Order Confirmation Email Format [closed]

I have created a custom ECommerce application. Everything is fine. Now, I only need to send a order confirmation email detail to user and the supplier. But I am not finding any UI for this. Can ...
10
votes
3answers
274 views

Should general 404 page be shown to the user if he clicks one-time link second time?

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time. ...
0
votes
3answers
155 views

Why does MS Outlook Express store data in a hidden folder? [closed]

Microsoft Outlook Express stores your email files in a hidden data folder buried deep in the user's home folder. I can't understand why they chose to do this. It makes it nearly impossible to ...