digital electronic mail sent over the internet.

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5
votes
5answers
370 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
1
vote
1answer
86 views

Good practices on sending mass emails [closed]

Just wondering if anyone can help me to determine if the following action is good or bad in regards to marketing practice, background: lets assume that my database is 10k we do events to promote ...
2
votes
4answers
132 views

Best way to input a list of emails

Whats the best-practice way to input a column of emails that associate with different people- a la: My worry is that all the blue buttons and call to actions look cluttered and feels overwhelming ...
0
votes
2answers
84 views

Alternative icon for email attachments [closed]

The email attachment icon seems to always be the same in every client, a paperclip. There are dozens of examples, and I've included some below: My question: is there a different symbol that could ...
67
votes
13answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
5
votes
2answers
729 views

What produces better response? Email address vs. contact form

First I'd like to prepend my question with this note: I already understand that it's bad form to put an email address on your website because you might be inviting spam bots. That's not the nature of ...
57
votes
10answers
4k views

Should I unsubscribe uninterested mailing-list members?

According to MailChimp stats on our mailing list (that receives a monthly e-mail), I found out a set of members that never open our mails. Typically, they opened it once, long ago, then stopped ...
1
vote
3answers
340 views

Quiz in a HTML email - alternative for displaying form elements

One of our clients wants to send a HTML mail containing a quiz. I don't know how this sort of quiz is called in English, but i will try to explain: There are questions in one ordered list, each ...
1
vote
2answers
146 views

Which login system should I use?

I am currently developing a website with a login system. The server will not have HTTPS available and will not handle critical data such as credit card info or addresses, the most critical data ...
1
vote
2answers
54 views

Is the sign-up, wait for auth, log-in process the best way to capture user data?

Currently my user flow looks like this: User visits landing page User realizes the content of the site is locked behind authorization, only way to get in is to sign-up User signs-up (with just an ...
6
votes
1answer
844 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
0
votes
1answer
63 views

What makes a download link in email feel legit?

I'm creating a web app where users can provide snapshots of the page they are viewing and share them via email in a downloadable format. What are best practices for creating a sense of security for ...
0
votes
1answer
60 views

Showing New, Old and “Not Yet Emailed” in a table column through symbols/colours

We have table data displayed to clients where each record can be in one of three states: Not yet emailed Emailed in the last two weeks Previously emailed It's a dashboard system that gathers ...
20
votes
3answers
2k views

How best to ask a previously unsubscribed contact to resubscribe?

How should I approach asking a contact on our email marketing list, who has previously unsubscribed from emails regarding a show, to resubscribe now that a new show is planned? We run numerous ...
1
vote
2answers
77 views

What are standard advert sizes for email newsletters?

I am busy wireframing up an email newsletter template for a client of mine but for the life of me cannot find what standard sizes email adverts come in. The width of my email is 600px but I have ...
1
vote
3answers
213 views

Best way to handle email verification before checking the user's password?

I'm creating an online service that requires users to sign in with their email address, and before they can sign in on a new device, they have to confirm it with an email message in their inbox. The ...
1
vote
3answers
196 views

Mobile Deep Links from Emails

I'm looking to send an email to our users that directs them to our app. This uses a mobile deep link (custom URI scheme) that we have been successfully using for a while now. If the user presses the ...
0
votes
1answer
48 views

Email status request panel

I have been tasked to create a panel to display the status of an email server. I want to offer the client the information, status and next steps i.e. 'phone number' in the panel. How can I display ...
3
votes
1answer
130 views

Using alternative TLDs in email addresses

If you have a non-standard TDL, such as .cc or .io, used in an email address do those you tell it to act in a confused or surprised manner when you give it out? The question is specific to .io ...
15
votes
5answers
842 views

Should you include names in emails?

There are some similar questions to this, however this has a very specific reasoning. Should you include a names in emails? The reason I ask this is because I have been reviewing my MailChimp lists ...
10
votes
9answers
552 views

Hyphenating URLs and email addresses that would overflow their container?

This is clearly bad UX and web development: It's important to make sure that email addresses and URLs don't overflow the container, but also that they are fully visible. But should the email ...
3
votes
1answer
182 views

Which email address to use for answering support mails?

Bob, a (potential) customer, has a question about a product and sends an email to the support email address support@example.com. Alice, one of many team members who answer support mails, gets to ...
2
votes
1answer
253 views

Is it better to have an interactive survey in an e-mail body, or to only include a link to a survey webpage?

In my research, which include hundreds of emails that I receive (like you), I only had the option of perform complex actions directly into the email with forms sent by Google form. For complex ...
15
votes
2answers
534 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
9
votes
4answers
211 views

Secure but still usable license key retrieval mechanism?

I just had a very interesting conversation with a support rep of a software product that I love (and which shall remain anonymous here). They use product keys for licensing, and in case the user ...
1
vote
3answers
339 views

mobile input feedback design pattern

I am creating email verification in IOS and want to assist the user with verifying they have entered the correct email address before sending confirmation. Some app use an instant input feedback with ...
4
votes
6answers
1k views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
3
votes
3answers
123 views

Money transfer username or e-mail

Paypal allows you to send money to someone by entering their e-mail address. Is this the best practice for money transfer services? Would it be more user friendly to use user-picked usernames instead, ...
4
votes
3answers
134 views

Email address entry field on public kiosk system

Interesting discussion internally at this end re a sign-up/login mechanic that will be running within a public kiosk/display application. The question we have is related to whether or not we should ...
1
vote
2answers
245 views

Password confirmation vs. email confirmation

Is it more advisable to ask a confirmation to the email or a confirmation to the password in a website registration form? I'm asking this because I saw this blog post that was featured on Hacker News ...
2
votes
0answers
479 views

What's the best method of email verification? [duplicate]

For a registration page, what's the best way to verify a user's email address? Some websites ask you for the username, password and email address all on the registration form and then email you a link ...
1
vote
3answers
332 views

Email address as username--how to reduce incidence of bad entry

I work on a web app that requires users to complete a form for registration including their email address. The form has to be approved by a human before an account is created. The email address is ...
82
votes
13answers
8k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
0
votes
3answers
156 views

Why does MS Outlook Express store data in a hidden folder? [closed]

Microsoft Outlook Express stores your email files in a hidden data folder buried deep in the user's home folder. I can't understand why they chose to do this. It makes it nearly impossible to ...
0
votes
1answer
95 views

What is the most appropriate classification for email accounts in a CRM?

Most everyone has an email account for use at work, and the email account we use as private individuals. In a customer relationship management tool, how would you manage those to make the distinction ...
2
votes
1answer
146 views

Send by email button - required or redundant

Is it a good UX practice to use a Send by email button, like the Email icon here http://www.addthis.com/bookmark.php, on a website to send content? The button would pop up a window where you can ...
6
votes
2answers
597 views

Does user need to activate account via e-mail in registration process?

I’m designing e-commerce registration process, and I’m in two minds about asking user for account activation via e-mail. I consider these solutions: User needs to activate account via e-mail or he ...
3
votes
2answers
165 views

Do users like getting form 'we received your message' emails?

I'm wondering if there has been research into whether users actually enjoy receiving those 'We got your email' type of responses from support requests or feedback forms. I find it irritating ...
12
votes
5answers
589 views

Why is it common practice to send newsletters from fake email addresses?

Has someone researched the amount of recipients who respond to newsletter emails, and see "Delivery to the following recipient failed permanently"? -The ratio is probably high. People who reply ...
0
votes
2answers
59 views

How to make tags in email template editor clear to all users?

I'm working on a web application where users (of an organization) can edit email templates. For example, one template would be used to confirm an appointment (that a client has made with the ...
1
vote
1answer
573 views

Horizontal Scrolling Emails (B2C) Best Practices

A client recently asked me to look into developing a horizontal email for one of their campaigns. I've been coding their emails for a year or so now but am unfamiliar with the best practices from a ...
2
votes
1answer
372 views

Best practices for a 'refer a friend' feature

I have been asked to design a referral feature on a site. The site is a non-profit that contains services for parents around children with learning disabilities. The referral aspect is for parents to ...
0
votes
3answers
198 views

Is email field assistance still necessary?

For registration forms, it seems the trend now is to allow any password a user wants, as long as you inform him if it's weak. With this in mind, should we still validate email fields on the client ...
0
votes
4answers
159 views

Should the Wall Street Journal's form for emailing an article have the “send me a copy” box checked by default, so the sender also receives a copy?

Note: this question and image have been copied with permission from Bothsider (http://bothsider.com/i/366/)
1
vote
4answers
173 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
31
votes
6answers
3k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
1
vote
1answer
365 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
12
votes
3answers
687 views

no-reply@yourdomain.com or a real address?

For authentication emails and various other one-way communication applications often use no-reply@yourdomain.com. This comes across as unfriendly when compared to something like hello@yourdomain.com. ...
5
votes
1answer
110 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
4
votes
5answers
256 views

Best way to unsubscribe?

We are implementing a communication preferences page, where our users can select to opt-in to different topics of email marketing or choose to unsubscribe from all. If the user un-ticks all options ...