digital electronic mail sent over the internet.

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11
votes
7answers
655 views

Should I unsubscribe uninterested mailing-list members?

According to MailChimp stats on our mailing list (that receives a monthly e-mail), I found out a set of members that never open our mails. Typically, they opened it once, long ago, then stopped ...
0
votes
0answers
27 views

How can I help a user extract a unique key from an email?

I would like to extract unique values from incoming emails to my app. For example, if the email is: Subject: Order 1234 confirmed Body: Your order 1234 containing twelve cute kitties has ...
1
vote
2answers
43 views

Quiz in a HTML email - alternative for displaying form elements

One of our clients wants to send a HTML mail containing a quiz. I don't know how this sort of quiz is called in English, but i will try to explain: There are questions in one ordered list, each ...
1
vote
2answers
100 views

Which login system should I use?

I am currently developing a website with a login system. The server will not have HTTPS available and will not handle critical data such as credit card info or addresses, the most critical data ...
1
vote
2answers
36 views

Is the sign-up, wait for auth, log-in process the best way to capture user data?

Currently my user flow looks like this: User visits landing page User realizes the content of the site is locked behind authorization, only way to get in is to sign-up User signs-up (with just an ...
0
votes
3answers
191 views

Why do users reply to messages clearly marked as do not reply

In a web app, we generate a lot of emails including reminders, requests for approvals, login details etc. They all come from a real email address to help with deliverability etc and they all quite ...
0
votes
1answer
44 views

What makes a download link in email feel legit?

I'm creating a web app where users can provide snapshots of the page they are viewing and share them via email in a downloadable format. What are best practices for creating a sense of security for ...
0
votes
1answer
32 views

Showing New, Old and “Not Yet Emailed” in a table column through symbols/colours

We have table data displayed to clients where each record can be in one of three states: Not yet emailed Emailed in the last two weeks Previously emailed It's a dashboard system that gathers ...
1
vote
2answers
36 views

What are standard advert sizes for email newsletters?

I am busy wireframing up an email newsletter template for a client of mine but for the life of me cannot find what standard sizes email adverts come in. The width of my email is 600px but I have ...
21
votes
3answers
1k views

How best to ask a previously unsubscribed contact to resubscribe?

How should I approach asking a contact on our email marketing list, who has previously unsubscribed from emails regarding a show, to resubscribe now that a new show is planned? We run numerous ...
1
vote
3answers
96 views

Best way to handle email verification before checking the user's password?

I'm creating an online service that requires users to sign in with their email address, and before they can sign in on a new device, they have to confirm it with an email message in their inbox. The ...
1
vote
3answers
132 views

Mobile Deep Links from Emails

I'm looking to send an email to our users that directs them to our app. This uses a mobile deep link (custom URI scheme) that we have been successfully using for a while now. If the user presses the ...
0
votes
1answer
42 views

Email status request panel

I have been tasked to create a panel to display the status of an email server. I want to offer the client the information, status and next steps i.e. 'phone number' in the panel. How can I display ...
3
votes
1answer
91 views

Using alternative TLDs in email addresses

If you have a non-standard TDL, such as .cc or .io, used in an email address do those you tell it to act in a confused or surprised manner when you give it out? The question is specific to .io ...
1
vote
4answers
71 views

When unsubscribing from e-mail subscription services, do users need a confirmation e-mail?

When we sign up for a new service, it’s not uncommon to tick the checkbox “weekly digest e-mail” or “newsletter” and that sort of thing. In the beginning, we’re excited about our new service, but, as ...
15
votes
5answers
805 views

Should you include names in emails?

There are some similar questions to this, however this has a very specific reasoning. Should you include a names in emails? The reason I ask this is because I have been reviewing my MailChimp lists ...
3
votes
1answer
88 views

Which email address to use for answering support mails?

Bob, a (potential) customer, has a question about a product and sends an email to the support email address support@example.com. Alice, one of many team members who answer support mails, gets to ...
2
votes
1answer
72 views

Is it better to have an interactive survey in an e-mail body, or to only include a link to a survey webpage?

In my research, which include hundreds of emails that I receive (like you), I only had the option of perform complex actions directly into the email with forms sent by Google form. For complex ...
13
votes
2answers
345 views

Do users who “send to a friend” mostly email themselves?

I'm working on a site where you can email some customized site results. Our team has a theory that most of the time people who are using "email to a friend"-style functionality are actually emailing ...
9
votes
4answers
196 views

Secure but still usable license key retrieval mechanism?

I just had a very interesting conversation with a support rep of a software product that I love (and which shall remain anonymous here). They use product keys for licensing, and in case the user ...
5
votes
1answer
242 views

“Hello@Domain.com” Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "hello@domain.com" email address as the initial point of contact. My understanding of this is ...
4
votes
5answers
268 views

How to avoid accidental email sending?

I've had this problem a number of times: when writing an email, I accidentally click on the "send" button, thus sending an incomplete email. (E.g. in Outlook, the "send" button is alarmingly close to ...
2
votes
6answers
354 views

Is it necessary to verify a user's email address?

It's pretty much a fact that users hate having to open a new tab, go to their email service, log in, wait for the email to arrive and then click a link/paste a code. Is it really necessary to do this ...
4
votes
3answers
113 views

Email address entry field on public kiosk system

Interesting discussion internally at this end re a sign-up/login mechanic that will be running within a public kiosk/display application. The question we have is related to whether or not we should ...
1
vote
2answers
170 views

Password confirmation vs. email confirmation

Is it more advisable to ask a confirmation to the email or a confirmation to the password in a website registration form? I'm asking this because I saw this blog post that was featured on Hacker News ...
2
votes
0answers
227 views

What's the best method of email verification? [duplicate]

For a registration page, what's the best way to verify a user's email address? Some websites ask you for the username, password and email address all on the registration form and then email you a link ...
1
vote
3answers
209 views

Email address as username--how to reduce incidence of bad entry

I work on a web app that requires users to complete a form for registration including their email address. The form has to be approved by a human before an account is created. The email address is ...
0
votes
1answer
65 views

What is the most appropriate classification for email accounts in a CRM?

Most everyone has an email account for use at work, and the email account we use as private individuals. In a customer relationship management tool, how would you manage those to make the distinction ...
2
votes
1answer
128 views

Send by email button - required or redundant

Is it a good UX practice to use a Send by email button, like the Email icon here http://www.addthis.com/bookmark.php, on a website to send content? The button would pop up a window where you can ...
5
votes
2answers
354 views

Does user need to activate account via e-mail in registration process?

I’m designing e-commerce registration process, and I’m in two minds about asking user for account activation via e-mail. I consider these solutions: User needs to activate account via e-mail or he ...
3
votes
2answers
142 views

Do users like getting form 'we received your message' emails?

I'm wondering if there has been research into whether users actually enjoy receiving those 'We got your email' type of responses from support requests or feedback forms. I find it irritating ...
1
vote
3answers
275 views

mobile input feedback design pattern

I am creating email verification in IOS and want to assist the user with verifying they have entered the correct email address before sending confirmation. Some app use an instant input feedback with ...
0
votes
2answers
50 views

How to make tags in email template editor clear to all users?

I'm working on a web application where users (of an organization) can edit email templates. For example, one template would be used to confirm an appointment (that a client has made with the ...
1
vote
1answer
378 views

Horizontal Scrolling Emails (B2C) Best Practices

A client recently asked me to look into developing a horizontal email for one of their campaigns. I've been coding their emails for a year or so now but am unfamiliar with the best practices from a ...
0
votes
3answers
183 views

Is email field assistance still necessary?

For registration forms, it seems the trend now is to allow any password a user wants, as long as you inform him if it's weak. With this in mind, should we still validate email fields on the client ...
2
votes
1answer
250 views

Best practices for a 'refer a friend' feature

I have been asked to design a referral feature on a site. The site is a non-profit that contains services for parents around children with learning disabilities. The referral aspect is for parents to ...
0
votes
4answers
155 views

Should the Wall Street Journal's form for emailing an article have the “send me a copy” box checked by default, so the sender also receives a copy?

Note: this question and image have been copied with permission from Bothsider (http://bothsider.com/i/366/)
3
votes
3answers
830 views

What should a e-mail address confirmation e-mail say?

I'm sending out an e-mail containing a link as to prove the user had registered with an e-mail address they have access to. 1)What is the name of such an e-mail? Verification e-mail, confirmation ...
1
vote
4answers
144 views

Email notifications: “You've received a message” vs the full message

While working on a web-based business management tool, we're looking into adding forums. Let's say a user has notifications turned on, for every time someone posts in a topic you've created or ...
2
votes
5answers
999 views

What is behind entering email twice for registration?

What do you think to ask the email twice for registration? The context is this: In the e-commerce checkout/registration process where the email is mandatory to save cart or to proceed to the ...
3
votes
3answers
99 views

Money transfer username or e-mail

Paypal allows you to send money to someone by entering their e-mail address. Is this the best practice for money transfer services? Would it be more user friendly to use user-picked usernames instead, ...
1
vote
1answer
204 views

best practices for sending invoices/bills via email

Our B2B mobile app for food delivery to businesses sends an email to the recipient as soon as the recipient accepts the delivery on the delivery driver's mobile app. The email contains the signed ...
0
votes
1answer
77 views

Should html and plain versions of the same email be sent?

When sending our html newsletter via email, should I include both versions? HTML and plain text, in other words, should it be a multipart email? If so, why?
4
votes
1answer
94 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...
4
votes
5answers
183 views

Best way to unsubscribe?

We are implementing a communication preferences page, where our users can select to opt-in to different topics of email marketing or choose to unsubscribe from all. If the user un-ticks all options ...
3
votes
1answer
96 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
8
votes
4answers
270 views

Multiple email address field in a simple form

This is a survey site, and after completing the survey the user has the option to send a copy of the report to themselves. There is a small container on the page, with a text field and a submit ...
64
votes
12answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
3
votes
1answer
72 views

Describing how to copy an email message to clipboard, visit site, and paste it into textarea?

A customer buys a product from an online store and receives an order confirmation email. My company receives commission for having referred that customer. We want to pay a bonus to the shopper (i.e. ...
7
votes
4answers
389 views

How should email threads be ordered?

I thought I had the answer to this question. If you view raw email, you can see that the most recent email is at the top, with the rest below in reverse chronological order. I think it's fair to say ...