digital electronic mail sent over the internet.

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0
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0answers
18 views

Responsive email template is useful? [closed]

How to create responsive email template? And is it possible to add video in email?
0
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1answer
45 views

Using web fonts in email templates

What are the UX implications of using Web fonts in email templates? It seems that not all email clients support support web fonts, but I'm not sure of the consequences of this.
2
votes
4answers
49 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
1
vote
1answer
26 views

Would emailing everyone who used our commenting system (over the last year) about a change be intrusive?

My company's news site is relaunching, and as part of this we are replacing our old commenting platform with Disqus. The team came up with the idea to email everyone who used the old platform to give ...
1
vote
2answers
45 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
34
votes
4answers
5k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
2
votes
1answer
40 views

What Are the Best Practices for Using Email Reminders with Mailing Lists and Newsletters?

From time to time I receive email reminders which always give me an overview of all the mailing lists for which I’ve signed up years ago. I still regard this as helpful although these mailing lists ...
6
votes
1answer
166 views

Decoupling 1 technical function into 2 UI features

The context: I am developing this application where users can discuss about and contribute with some documents. Can think of it like an easy Document Management System. The main background technology ...
3
votes
1answer
72 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
2
votes
2answers
83 views

Is it OK To Opt Back In User After Making Purchase

We had a user opt-out of our marketing emails 2 weeks ago. At that time, they were a lead and had not ever purchased a service from us before. One week ago, they signed up and paid for our service ...
2
votes
7answers
99 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails so for example if user signs up he receives a welcome email with his login details from certain address like ...
0
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0answers
28 views

Loss conversions due to email misspelling?

I'm wondering if there are any stats related to how important it is to have an "Confirm Email" field. For something like newsletter signups, I regularly see a single email input field. I'm sure it ...
1
vote
1answer
34 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
4
votes
1answer
93 views

What should a good error email look like?

Upon errors in my applications, I'm sending out error emails. Both, developers and administrators get them. The huge amount of "information" inside the emails tend to make them helpful for ...
1
vote
0answers
38 views

What are the best practises to write email templates for customers who have asked for replacement of parts covered under the warranty? [closed]

So basically I have been designing a flow where my company sends replacement parts after receiving a complaint for the customer. But the funny thing is RMA is not functioning yet and there is no ...
7
votes
2answers
717 views

Sending email on behalf of another user

In my system there's an option for a user A to send an email reminder to user B. When choosing this option, user A gets the following form: download bmml source – Wireframes created with ...
3
votes
3answers
245 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
8
votes
3answers
736 views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...
2
votes
1answer
82 views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
35
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
1
vote
2answers
51 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
0
votes
2answers
92 views

Delay time before showing email capture modal

What is the optimal amount of time to wait before displaying an e-mail address capture modal (like the one below) to first-time visitors after they land on an e-commerce site? Does it depend on ...
14
votes
3answers
4k views

What is the reverse of an Unsubscribe?

We are working on our CAN-SPAM compliance, and have our Unsubscribe wording the way we want it. Our app mainly sends e-mail when it is notifying users of various work-related events. If a user ...
0
votes
3answers
159 views

Should a web service assign users an auto generated email address or let them pick their own?

I’m building a web service, that assigns a private email address to users and lets them email their content to it. I want the email address to be easy to remember, so they can use it from any system. ...
4
votes
1answer
122 views

Is there any UX study on when we should send HTML email and when plain text?

By considering email web and desktop client's compatibility and big/small screen and devices. Is there any UX study on when we should send HTML email and when plain text? For better conversions.
1
vote
1answer
44 views

Asking customers to suggest other customers

I'm working on a online coaching tool which consists on making users reflect, watch coach's videos and answer questions about themselves. Each session has different parts, the last one asks for user's ...
1
vote
2answers
92 views

Alternative Slick/Smart method to disply Recursive Replying Comments?

I want to avoid the classical way of replying into replying into replying that goes like this Comment --> Reply 1 --> Reply 2 ---->Reply 3 ---->Reply 4 ...
0
votes
2answers
37 views

Implications and knock on effects of late scheduled emails to the user experience?

We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves. Typically our ...
2
votes
2answers
122 views

Email: to confirm or not to confirm…that is the question.

I am toying with the sign up process on my website. User email addresses are not critical in the sense that there is no e-commerce on the site. Its a social networking type site for my colleagues. ...
2
votes
2answers
79 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
4
votes
1answer
196 views

What is the accepted best practice for asking for permission to send a user email?

When a user is setting up their profile in my web app, I want them to act on 2 different email settings: 1) Permission to email when another user interacts with them (for example, sends them a ...
2
votes
1answer
89 views

Convenience and privacy vs. extra step to send a notification

The Problem In my mobile app, the user creates an artifact and then has to notify a recipient so that they can pick up the artifact. The recipient may or may not be registered with the app. If the ...
2
votes
1answer
82 views

How to allow an end user access to variables?

I'm designing a form that allows an administrator to set the content of an email that will get sent out upon registration to a website. I'm assuming that the administrator will not necessarily be ...
4
votes
3answers
166 views

“Your friend has sent you a message on our website, register to see it” - is there a name for this technique?

Sometimes I get emails like the following, presumably targeted to me as a friend/contact of some person, X: You have a message from X on our super awesome website! Click here to read this message. ...
8
votes
4answers
931 views

Is an in-app email function useful to users?

I am working on a startup and one of the features we thought we would implement is the ability to send email to other users/groups who use the application. Email isn't a core piece of what we do, we ...
0
votes
3answers
137 views

Is it ok to include an image in email signatures?

Over the years my company has had anniversaries, won awards, and done various other noteworthy things. For each of these "major" events, someone in HR will ask everyone in the company to include some ...
1
vote
2answers
77 views

E-mail notification to non-registered users - best practices?

Sometimes it's necessary to email notifications to users who have not confirmed their address. Such example is Wordpress comment system: Other application may be notifying the user when some ...
-2
votes
3answers
66 views

Why do websites disallow the plus sign in e-mails [closed]

This question was covered under the security site where it was determined that there is no security implications for allowing + signs in e-mail addresses, so I would like to ask from the UX point of ...
2
votes
1answer
114 views

Is Markdown for emails effective? [duplicate]

One of the services I run is a simple email service that lets people send emails from their own websites. Because it's only a simple email thing, I didn't want to have to install an email client ...
1
vote
1answer
39 views

To use a third party email service for my own website or not [closed]

I have a very simple question. I am building a social networking website for people in the same profession as myself (Medical researcher). I want to send email notifications about threads posted on my ...
5
votes
5answers
162 views

How do I provide value to my email subscribers without just duplicating content from my site?

I started a site about two years ago to aggregate free kindle ebooks from Amazon and display them in a Pinterest-like fashion. It was just a little weekend project, as I had a new job and wanted to ...
1
vote
2answers
100 views

Do fine-grained message statuses (such as when a message was seen) help usability?

I was just reading this question, and noticed how often I see chat applications that allow you to know if/when a message is being typed up and when it is read/seen. I know the concept has existed well ...
2
votes
3answers
91 views

What's the best approach: real time email notifications or digest emails at regular intervals?

I have a Q/A site that deals with my area of medical practice. I'm a doctor and a programmer. Users can do the typical things like follow threads and other users. I don't want to spam users all the ...
5
votes
1answer
191 views

Compare engagement of different push mediums

We're wondering if there's research on the engagement levels of different push mediums, i.e. CTR's of email vs. iOS notifications vs. android notifications vs. etc. Had a google, and a search here, ...
2
votes
3answers
67 views

How to show user this content is available in another language

Our system sends emails out in our client's default language but all emails are translated in to many other languages. What can we include on the email that would let a user know the email is ...
2
votes
3answers
121 views

What is a good frequency for user onboarding emails?

I am working on the onboarding process for an enterprise webapp. One of the onboarding elements is a series of emails to help the user get up and running and effectively using the application. My ...
1
vote
1answer
34 views

Custom Type and Mobile Optimized layout for Email Clients

I'm in need of your help in regards of Email Clients. I'm looking at developing some marketing email templates that have custom fonts and can be mobile optimized. I've been searching around the web ...
3
votes
3answers
116 views

A required field that isn't really required?

...the email field in my clients data entry system is required but users of the system are allowed to enter na@na.com if the customer refuses or doesn't have an email address. Is this best practice? ...
1
vote
3answers
112 views

Should I have both username and email for registration/sign up?

I am working on a blog like site where the user can register and write stuff. I want to keep a minimalist registration/sign up process. I am thinking I will use email/password for ...
1
vote
1answer
463 views

Password reset with lost email functionality

I have searched and viewed most of the other questions and answers about implementing forgot password functionality on a website. However, we have a unique situation. When a user registers an account ...