digital electronic mail sent over the internet.

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2
votes
2answers
37 views

Where to add an optional 'Title' or 'Subject' input?

I have a website, that users send messages to the staff (similar to support tickets). I want the users to be able to add a title or subject to the message. Most of the users (90%), will not use it. ...
4
votes
1answer
66 views

What's the best practice for button alignment in responsive email templates?

I was looking for case studies or UX research to figure out what is the best practice for button alignment especially in email templates, but couldn't find anything relevant. Our practice: We tend ...
3
votes
3answers
70 views

What's the rationale behind e-mail clients containing calendaring functionalities?

Many e-mail client programs contain calendar features. Since I rarely ever use any calendaring features I fail to see how e-mail and calendar are related. To me it feels like calendaring is a ...
6
votes
2answers
97 views

Does the Outlook default “mark as read” behavior make sense?

The Outlook default behavior is to mark a message a read as soon as it appeared in the viewing pane and another message was selected. This leads to confusing behavior: For example, when I read a ...
29
votes
7answers
3k views

What should my personal email be, if the domain name already includes my full name? [duplicate]

Pretend my name is John Doe; I own the domain name johndoe.com. I will be using this domain for a portfolio site, to host small projects, etc. When setting up the email server I thought through some ...
0
votes
1answer
23 views

How to ensure e-mail deliverability with a single opt-in? [closed]

I have a mailing list of opt-in only recipients. No e-mail confirmation was sent after registration. Now, I need to send a newsletter to the entire mailing list. I have tested on seeder e-mails in ...
1
vote
1answer
40 views

Re-send email confirmation: is this really necessary?

Apart from the user accidentally (permanently) deleting the email confirmation message or glitches with POP3 client email handling, what other scenarios or instances merit the use/need for a "Resend ...
0
votes
0answers
45 views

Email session expiration date?

How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it? I looked up for it but with no luck. Thanks!
1
vote
3answers
66 views

What's the best way to validate an invited user via email that another user provided?

User 1 is an account administrator and can create (invite) other users on the account. User 1 inputs an email address for User 2. User 2 receives a welcome email at that address with a link to ...
1
vote
3answers
84 views

Social Icons and Download Badges in mailer header?

Im currently doing a mailer design. I've placed the social icons in the header, next to the company logo. Underneath the social links I have put download badges, before the main content of the ...
0
votes
0answers
21 views

Auto opt-in alerts

We have a very large database of customers that use our website for self-service capabilities, such as paying a bill. Over a year ago, we updated the registration process so that when someone creates ...
1
vote
4answers
78 views

Best practices for bilingual email

I am working on designing a bilingual email. I need to locate some best practices and patterns, particularly for layouts. I am not sure if it is possible to know what the native language of the user ...
4
votes
8answers
980 views

Mail icon, is the envelope icon dead?

The question Save icon, is the floppy disk icon dead? made me think about another icon. As the number of mailed letters drops from year to year, I wondered if the icon just can't be associated ...
0
votes
2answers
34 views

Site invites and verifications

I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
1
vote
1answer
40 views

Email reminder frequency to complete a task

I need some insight and data on the appropriate frequency of email reminders to a user to complete a specific task they have not submitted. The system will delete their information automatically after ...
5
votes
1answer
67 views

Mailto: links, default and webmail options

Having a real hard time with my team over how to present options of how to send an email using the mailto function. We are going to offer ways to send it: via your default mail app as specified by in ...
3
votes
1answer
61 views

Would this approach to prompting the user to be added to a mailing list be received well?

When the user signs up for an account, as is common, there's a prompt for them to select whether or not they want to receive email regarding news about the app (changes, events, etc). Obviously its ...
23
votes
8answers
2k views

What is the best email address format for people with the same first and last name?

The larger the organisation (for example a company or educational institution), the more likely that there will be two people with the same name. Typically, email addresses are formatted ...
7
votes
1answer
269 views

Decision tree / flow diagram for mobile email / password confirmation

This UI design pattern keeps coming up and I'm wondering whether there are any best practices out there that can improve the quality of my solution. The pattern is: type your email (or password), ...
5
votes
3answers
197 views

Use of Emojis in Email Subject Lines

Recently many of the subject lines of the 'bulk offer mails' (list includes names like SalesKart, BigStock, Vodafone, etc.) come with these fancy emojis/ emoticons. In my Gmail client, they all land ...
11
votes
4answers
535 views

Better to use mailto or email entry form?

I'm currently in the process of creating a responsive website for a local small business, but I'm stuck trying to figure out the best way to implement email for the contact page. At first I was going ...
8
votes
3answers
1k views

Non-technical term for AD Credential

In one of the mail notification I have seen a message like "Please login with your AD credential". For a technical user we know what is AD and what is AD credential. But what about non-technical ...
2
votes
2answers
95 views

Asking for Password After Email Validation?

I do not want to discuss the pros and cons of email validation, but want to know if there are potential downsides (security and otherwise) to user entering his password only after he has already ...
1
vote
1answer
36 views

Should I mark messages as read if an user replied to it by email?

Thank you in advance for your response. I am implementing a feature of messages for a web app. The main idea of the business is that I have customers and suppliers. So, the first ones are able to ...
2
votes
3answers
221 views

Is it safe to assume that everyone has an email address now?

I had a request from one of our staff to change the forms to not require the email address because a single person (out of probably 1000 applicants) cannot submit the form because, apparently, that ...
1
vote
2answers
45 views

Display email bounce information to users?

My large application user base means we're constantly having a steady stream of users with hard and soft bounce issues as we send them broadcast emails. We're building some internal tools to make it ...
3
votes
3answers
111 views

Do they need to confirm their email… twice?

My site sends reminder emails to users 2-5 years in the future. Users log in via a 3rd party API. The third party gives me the name, email, phone, etc. of the user when they log into my site. What I ...
0
votes
1answer
375 views

Using (at) instead of @

Why is it, that on quite a few websites email addresses are written like this something(at)example.com instead of like this? something@example.com I could see that one might do it, to avoid bots ...
3
votes
2answers
212 views

I'm seeing a new instant email-validation tool on registration forms — is it new? And what is it? [closed]

I've started to see something in the last few months that I don't remember having seen before and want to know just what it is and how it works. When I'm required to register for some BS site (but ...
1
vote
4answers
173 views

What is best practice for a forgotten login email address?

It seems as though all the major sites that use an email as a login only allow for forgotten passwords. Looking to find how users can recover an account when they have forgotten their login email. At ...
2
votes
2answers
404 views

Bootstrap Glyphicons in Email

I am trying to prepare a custom email template. I have a table and I am currently using an image to show as the "X" as below: Since my first question was off topic, it put the question in my head ...
99
votes
17answers
11k views

Is there any reason to send “no-reply” emails?

As a customer of one of service, I just got an invoice for services I ordered and paid. It always surprises me that at end of such mails containing invoice, you will find sentence like this: This ...
3
votes
1answer
85 views

Is there a mail sent confirmation standard?

Is there a standard UX best practice for displaying a message to the user informing them that the email was successfully sent via a form?
0
votes
3answers
71 views

Is there a journal, dictionary or database of fonts and their established usage?

I'm looking for a font dictionary that will allow me to choose a font by conventional meaning and traditional usage. What I'm thinking of should exist, since I think that font meaning is learned ...
1
vote
0answers
102 views

Is Email Verification on Mobile App Sign up a bad UX? [duplicate]

We have a user sign up form in our product. In web version we have a email verification process. We will send a verification mail with an activation link after sign up. Now we have a mobile app for ...
0
votes
2answers
53 views

Mails Content - Center or left aligment

I'm designing transactional mails to send notifications to clients. Some of my colleagues say the content should be left aligned, but I personally think in the cases where there is little content and ...
14
votes
3answers
397 views

Do users respond better to email that looks like a webpage?

We use email to communicate with our customers in various ways and I'm looking for ways to improve the UX. I stumbled upon a site showing examples of really good email communication but wasn't able to ...
1
vote
2answers
118 views

Why do companies send out emails for verification if they let you gain access to the app/ website anyways?

I have always wondered why when signing up for websites or apps, some companies would send out an email for verification, but would give the users complete access to the app/website anyways. What ...
0
votes
2answers
279 views

What is the most user friendly way to verify an email address after user signed up on an app? [duplicate]

When a user signs up for for our app, he will have a limited access, and certain features won't be available to him. When he tries to access any of these limited features, a pop up will show up ...
1
vote
2answers
106 views

Email registered by someone else - First time Login / Register

I am working on a system where the administrators can add information about potential users. So a user can exist without even knowing it. Current Login: At this moment there is an extra input ...
1
vote
3answers
64 views

Is including a link more than once in an email a good idea?

I got an email today from StackExchange telling me that Law.SE is now in private beta: Good news everyone! The proposal to create a Law Stack Exchange site has moved on to private beta! ...
5
votes
2answers
151 views

How many 'confirmation emails' are too many emails?

I am thinking of sites such as Amazon which have turned buying something into a flood of confirmation and updating emails. And; question 2 - is there a better way to let users go and seek the status ...
6
votes
4answers
135 views

Documenting Rationale

I'm a UX architect working in house. In a nutshell wireframes are provided for our projects. We use JIRA as a way of tracking projects and confluence to document and archive them. Emails seem to be a ...
3
votes
3answers
254 views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
2
votes
1answer
77 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
0
votes
1answer
271 views

Token based vs URL based email verification [duplicate]

For email verification during user registration which method would be better if we are taking following (or more - which I am missing) points: From user point of view Authenticity - Fear of ...
1
vote
2answers
237 views

Log in with username vs. login with email address - which option provides better user experience? [duplicate]

I am developing a new web application and was wondering if I should have people pick their usernames and login with their usernames or should I have them login via their email addresses. Which option ...
1
vote
2answers
301 views

Using web fonts in email templates

What are the UX implications of using Web fonts in email templates? It seems that not all email clients support web fonts, but I'm not sure of the consequences of this.
3
votes
4answers
215 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
1
vote
1answer
42 views

Would emailing everyone who used our commenting system (over the last year) about a change be intrusive?

My company's news site is relaunching, and as part of this we are replacing our old commenting platform with Disqus. The team came up with the idea to email everyone who used the old platform to give ...