digital electronic mail sent over the internet.

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0
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1answer
29 views

Need examples of good app-based email verification, account setup flows

I have to design an email verification flow and i'm looking to find succinct language to let my iOs app users know that they will receive a verification email with a link they can click before they ...
1
vote
0answers
91 views

Is Email Verification on Mobile App Sign up a bad UX? [duplicate]

We have a user sign up form in our product. In web version we have a email verification process. We will send a verification mail with an activation link after sign up. Now we have a mobile app for ...
0
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2answers
33 views

Mails Content - Center or left aligment

I'm designing transactional mails to send notifications to clients. Some of my colleagues say the content should be left aligned, but I personally think in the cases where there is little content and ...
12
votes
3answers
357 views

Do users respond better to email that looks like a webpage?

We use email to communicate with our customers in various ways and I'm looking for ways to improve the UX. I stumbled upon a site showing examples of really good email communication but wasn't able to ...
1
vote
2answers
70 views

Why do companies send out emails for verification if they let you gain access to the app/ website anyways?

I have always wondered why when signing up for websites or apps, some companies would send out an email for verification, but would give the users complete access to the app/website anyways. What ...
0
votes
2answers
88 views

What is the most user friendly way to verify an email address after user signed up on an app? [duplicate]

When a user signs up for for our app, he will have a limited access, and certain features won't be available to him. When he tries to access any of these limited features, a pop up will show up ...
1
vote
2answers
56 views

Email registered by someone else - First time Login / Register

I am working on a system where the administrators can add information about potential users. So a user can exist without even knowing it. Current Login: At this moment there is an extra input ...
1
vote
3answers
49 views

Is including a link more than once in an email a good idea?

I got an email today from StackExchange telling me that Law.SE is now in private beta: Good news everyone! The proposal to create a Law Stack Exchange site has moved on to private beta! ...
5
votes
2answers
121 views

How many 'confirmation emails' are too many emails?

I am thinking of sites such as Amazon which have turned buying something into a flood of confirmation and updating emails. And; question 2 - is there a better way to let users go and seek the status ...
5
votes
4answers
106 views

Documenting Rationale

I'm a UX architect working in house. In a nutshell wireframes are provided for our projects. We use JIRA as a way of tracking projects and confluence to document and archive them. Emails seem to be a ...
3
votes
3answers
165 views

Undisclosed mailto: links. Why is this still prevalent?

I find it a wee bit obnoxious to see modern websites — even those with decent design —, still using contact links that open a user's email client without fair disclosure. Be it a lack of microcopy or ...
2
votes
1answer
64 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
0
votes
1answer
94 views

Token based vs URL based email verification [duplicate]

For email verification during user registration which method would be better if we are taking following (or more - which I am missing) points: From user point of view Authenticity - Fear of ...
1
vote
2answers
136 views

Log in with username vs. login with email address - which option provides better user experience? [duplicate]

I am developing a new web application and was wondering if I should have people pick their usernames and login with their usernames or should I have them login via their email addresses. Which option ...
1
vote
2answers
129 views

Using web fonts in email templates

What are the UX implications of using Web fonts in email templates? It seems that not all email clients support web fonts, but I'm not sure of the consequences of this.
2
votes
4answers
96 views

How to recover an account when a user entered a wrong email during signup?

Currently on my site's signup page there's two email fields and one password fields. The logic is that if they don't enter their password right they can always recover it later with their email. ...
1
vote
1answer
33 views

Would emailing everyone who used our commenting system (over the last year) about a change be intrusive?

My company's news site is relaunching, and as part of this we are replacing our old commenting platform with Disqus. The team came up with the idea to email everyone who used the old platform to give ...
2
votes
2answers
60 views

Will users open an .ICS attachment?

When sending a bill to customers, we're considering including an ICS file that will allow them to add a calendar item for their bill due date, with a reminder. will users understand what this does ...
37
votes
4answers
6k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
3
votes
1answer
94 views

What Are the Best Practices for Using Email Reminders with Mailing Lists and Newsletters?

From time to time I receive email reminders which always give me an overview of all the mailing lists for which I’ve signed up years ago. I still regard this as helpful although these mailing lists ...
6
votes
1answer
175 views

Decoupling 1 technical function into 2 UI features

The context: I am developing this application where users can discuss about and contribute with some documents. Can think of it like an easy Document Management System. The main background technology ...
4
votes
1answer
83 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
2
votes
2answers
97 views

Is it OK To Opt Back In User After Making Purchase

We had a user opt-out of our marketing emails 2 weeks ago. At that time, they were a lead and had not ever purchased a service from us before. One week ago, they signed up and paid for our service ...
2
votes
7answers
108 views

Email username for automated emails

What would you suggest to use as a cool, friendly username for automated emails so for example if user signs up he receives a welcome email with his login details from certain address like ...
2
votes
1answer
71 views

Loss conversions due to email misspelling?

I'm wondering if there are any stats related to how important it is to have an "Confirm Email" field. For something like newsletter signups, I regularly see a single email input field. I'm sure it ...
1
vote
1answer
54 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
4
votes
1answer
117 views

What should a good error email look like?

Upon errors in my applications, I'm sending out error emails. Both, developers and administrators get them. The huge amount of "information" inside the emails tend to make them helpful for ...
1
vote
0answers
67 views

What are the best practises to write email templates for customers who have asked for replacement of parts covered under the warranty? [closed]

So basically I have been designing a flow where my company sends replacement parts after receiving a complaint for the customer. But the funny thing is RMA is not functioning yet and there is no ...
7
votes
2answers
909 views

Sending email on behalf of another user

In my system there's an option for a user A to send an email reminder to user B. When choosing this option, user A gets the following form: download bmml source – Wireframes created with ...
3
votes
3answers
258 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
9
votes
3answers
2k views

What's the best approach to confirm user email address: sending an email confirmation link or sending a verification code in email?

I see there are number of questions available there about approach for confirming email address with pretty good answers. I have a similar question I can think of two approaches for confirming email ...
2
votes
1answer
207 views

is “If link is not clickable, copy and paste it into the address bar” really required for verification mails?

I want to make my verification email (or account activation email) really neat with just one "confirm your account" button. However most of the times I've seen that verification email contains below ...
36
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
1
vote
2answers
51 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
0
votes
2answers
242 views

Delay time before showing email capture modal

What is the optimal amount of time to wait before displaying an e-mail address capture modal (like the one below) to first-time visitors after they land on an e-commerce site? Does it depend on ...
14
votes
3answers
4k views

What is the reverse of an Unsubscribe?

We are working on our CAN-SPAM compliance, and have our Unsubscribe wording the way we want it. Our app mainly sends e-mail when it is notifying users of various work-related events. If a user ...
0
votes
3answers
183 views

Should a web service assign users an auto generated email address or let them pick their own?

I’m building a web service, that assigns a private email address to users and lets them email their content to it. I want the email address to be easy to remember, so they can use it from any system. ...
4
votes
1answer
163 views

Is there any UX study on when we should send HTML email and when plain text?

By considering email web and desktop client's compatibility and big/small screen and devices. Is there any UX study on when we should send HTML email and when plain text? For better conversions.
1
vote
1answer
53 views

Asking customers to suggest other customers

I'm working on a online coaching tool which consists on making users reflect, watch coach's videos and answer questions about themselves. Each session has different parts, the last one asks for user's ...
1
vote
2answers
108 views

Alternative Slick/Smart method to disply Recursive Replying Comments?

I want to avoid the classical way of replying into replying into replying that goes like this Comment --> Reply 1 --> Reply 2 ---->Reply 3 ---->Reply 4 ...
0
votes
2answers
39 views

Implications and knock on effects of late scheduled emails to the user experience?

We are building a large module onto our software that allows hourly data to be processed, and sent out as emails to customers, based on a pre-determined schedule they set themselves. Typically our ...
2
votes
2answers
157 views

Email: to confirm or not to confirm…that is the question.

I am toying with the sign up process on my website. User email addresses are not critical in the sense that there is no e-commerce on the site. Its a social networking type site for my colleagues. ...
2
votes
2answers
81 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
4
votes
1answer
224 views

What is the accepted best practice for asking for permission to send a user email?

When a user is setting up their profile in my web app, I want them to act on 2 different email settings: 1) Permission to email when another user interacts with them (for example, sends them a ...
2
votes
1answer
90 views

Convenience and privacy vs. extra step to send a notification

The Problem In my mobile app, the user creates an artifact and then has to notify a recipient so that they can pick up the artifact. The recipient may or may not be registered with the app. If the ...
2
votes
1answer
84 views

How to allow an end user access to variables?

I'm designing a form that allows an administrator to set the content of an email that will get sent out upon registration to a website. I'm assuming that the administrator will not necessarily be ...
4
votes
3answers
178 views

“Your friend has sent you a message on our website, register to see it” - is there a name for this technique?

Sometimes I get emails like the following, presumably targeted to me as a friend/contact of some person, X: You have a message from X on our super awesome website! Click here to read this message. ...
8
votes
4answers
972 views

Is an in-app email function useful to users?

I am working on a startup and one of the features we thought we would implement is the ability to send email to other users/groups who use the application. Email isn't a core piece of what we do, we ...
0
votes
3answers
207 views

Is it ok to include an image in email signatures?

Over the years my company has had anniversaries, won awards, and done various other noteworthy things. For each of these "major" events, someone in HR will ask everyone in the company to include some ...
1
vote
2answers
91 views

E-mail notification to non-registered users - best practices?

Sometimes it's necessary to email notifications to users who have not confirmed their address. Such example is Wordpress comment system: Other application may be notifying the user when some ...