trading goods or services over the internet.

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0
votes
4answers
77 views

Does the term “Wallet credit” or “Store credit” makes more sense to users

Working on the returns module of an ecommerce website and app, when the user returns something they can decide to get credit added to their virtual wallet (which can be used to buy other products on ...
1
vote
3answers
69 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
0
votes
1answer
270 views

Product bundling on product page examples and best practices

I'm revisiting the product bundling feature (aka complete the look) on the product pages of our company fashion commerce website. At the moment it's at the bottom of the product page and not really ...
1
vote
2answers
40 views

eCommerce homepage for multiple customer types: How?

Company has mainly been dealing with businesses and large scale customers but now wants to expand its eCommerce side. In general, what are the best practices to appeal to both segments? How do we ...
3
votes
1answer
54 views

What is the best way to handle browser back navigation on checkout?

Consider the following scenario for an online checkout/purchase process... User goes through the application and enters all their information and billing information. User then clicks "Complete ...
5
votes
2answers
140 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a ...
3
votes
4answers
295 views

Good practice for eCommerce sites where you don't directly buy online? [closed]

I have a client that wants to sell jewelry, and she wants a website to advertise her collection there. The thing is, she doesn't have any means to sell them directly online. So the site is almost like ...
4
votes
3answers
82 views

What is the optimal number of images in a carousel so the user can see all of it?

I am working on a client's clothing store website. He asked for 7 plus images in the carousel, all with the horizontal transition. He wants to update his product daily with the latest items in the ...
0
votes
1answer
21 views

Is product material in a category or product title unnecessary

I am having another discussion with a colleague and the debate is now whether to create product categories based on product material, or to include the product material in the product title. The two ...
3
votes
2answers
72 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
4
votes
5answers
145 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
54
votes
7answers
9k views

When is a website too humanized/personal?

A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...
1
vote
2answers
85 views

What do you expect to see when you click an order's item?

we are building a site in which you can purchase products, virtual products and virtual courses. Now the 'My Purchases' page got some complications. We are displaying the orders in a table with the ...
1
vote
2answers
48 views

Integrating “Browse” options and “Search” options

The e-commerce site I am working on currently only has a search bar in the header. We are adding a "Shop By" dropdown in the header where customers can select different categories to browse by. The ...
7
votes
3answers
352 views

Why is User Experience treated different in digital and physical stores?

When shopping online there is (from my experience) a well thought through design of all the steps from finding the product(s) you want and need to the check out process and purchase of the product(s). ...
3
votes
2answers
53 views

cart call to action color on mobile [closed]

We are designing an e-shop for a bakery. What do you think about the yellow call to action button to complete the order? The other option is a black button. Which one do you think would create more ...
1
vote
2answers
99 views

How to present users with multiple service options?

We currently have a marketplace that allows users to create a project, enter specs and service providers fulfill the service. We want to show a new option on our website which is to provide a ...
5
votes
7answers
2k views

Best way to select quantity of items for an eCommerce mobile application?

I'm designing an e-commerce app, and I'm looking for some options for the best way to select the quantity of an item before adding to the cart The first (on the left) is when the user selects the ...
4
votes
6answers
518 views

2 different ways to sell products on one website

I have a customer who needs 2 different ways of selling her products on a website and i'm not sure how to approach it. She designs and sells hand-made clothes. Right now she has a Facebook page where ...
0
votes
1answer
54 views

Button text that changes depending on previous actions (pay now vs. update order)

The essence of my question is this: is it problematic to change text of a call-to-action button based on user input to a form? More specifically: we have a short form within a dialog that allows ...
0
votes
1answer
28 views

How to inform users of product variations from Category and Product pages

My e-commerce is a marketplace, where it sells products by other stores. I'm having trouble trying to inform the users of the product variations inside each product details page. Let's say I have a ...
0
votes
5answers
111 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
1
vote
3answers
74 views

what's the most optimum sequence of actions to add a product to cart on product page

Working on the product page for an e-commerce website I'm trying to decide what's the best sequence of the following user actions while giving the add to cart button highest visibility at the same ...
1
vote
3answers
610 views

Is 'billing address' required for e-commerce checkouts?

Why do we need to input a billing address when purchasing online? Can this step be removed from the checkout process? Is 'shipping address' sufficient? The website only sells to individuals and ...
1
vote
2answers
84 views

Encourage users to Like/Dislike proposals

I am working on a marketplace for which clients get constant proposals from service providers. The proposals usually include an image, description and price. A large number of the clients browse ...
0
votes
1answer
46 views

Displaying add to cart button upon mouse-over?

I noticed that on Etsy, when you mouse over products after conducting a search, two buttons display in the upper right hand corner to either "heart" the product or add the product to a list. How ...
1
vote
2answers
42 views

Limiting quantity you can purchase in an E-commerce website

With e-commerce websites in some cases you must limit quantity of products the user can get, but some don't have any specific rule for that. Criteria I can think you should account for is: How many ...
0
votes
2answers
72 views

is an accordion the best way to display payment method selection on mobile

Working on checkout of a mobile e-commerce app. what would be the best way to display options for payment method? right now the it seems accordion might be a good choice. the content within each block ...
6
votes
4answers
186 views

Is confirmation on checkout still relevant?

Is confirmation of products and shipping details still relevant, or it simply adds information load to buyers. Especially when we think of mobile experiences. I know that we use them to prevent ...
88
votes
15answers
8k views

Is it good practice to force users to give us their email address before showing them our site?

Our company has a website that sells wine. Our idea is that we will the ask user to sign up using their email address before we present them with any products. The reasoning behind this is that if a ...
1
vote
1answer
94 views

How do we encourage users to write reviews on product details pages

We're re-designing the product details page of a fashion e-commerce website. Until now we still haven't been able to get customers to consistently write product reviews. One way that we do this is ...
0
votes
3answers
121 views

Related products in product detail page design: Is it a good practice?

We have an e-commerce website. Often times when a customer selects a product that item has many related products. We're thinking about displaying the all the related items on one product detail page ...
1
vote
1answer
134 views

Ecommerce site that needs fairly precise physical address to show availability

Imagine an ecommerce site which must know the user's location in order to check the availability of items. Unfortunately, it cannot have a first guess with IPs, because the availability can change ...
1
vote
2answers
69 views

How can unintentional duplicate purchases be prevented?

When a customer clicks to complete a purchase, if anything happens that prevents the confirmation page from loading (user temporarily loses internet connection, etc.), but the purchase is still ...
4
votes
3answers
104 views

Product cart slide in or pop-up instead of redirect

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
2
votes
1answer
66 views

Should basket abandonment emails pre-populate the basket with its abandoned contents or take the user to their existing basket?

There are loads of topics around why abandonment emails are important, when they should be sent, how many stages and bla bla. But what is the common practice by the leading e-commerce companies and ...
2
votes
2answers
63 views

Why would it be good to show number of items in basket in addition to total price?

There is usually a basket area on ecommerce websites - located op top right corner of the page. It's usually a basket/cart icon, sometimes with additional information. Customer asked us to add number ...
1
vote
2answers
244 views

Pagination for responsive e-commerce website

I'm working on the pagination topic for a responsive project. I'd like to have some feedbacks from you regarding this solution. Scenario: pagination for the search results page; pagination for ...
7
votes
1answer
195 views

Shipping address layout

Is there any layout recommended for shipping/mailing addresses for an ecommerce website? Currently I have all the shipping addresses out on 1 page along with the account details of the user, which ...
1
vote
1answer
105 views

Supporting International Billing Addresses, when they are a small % of user base

Our site is expanding internationally. During our checkout process, we ask customers to give us billing information such as Address, City, State, & Zip Code. This is used both for fraud prevention ...
5
votes
4answers
747 views

Ecommerce checkout: Importance of order summary?

Doing this ecommerce checkout, and I'm curious, should the order summary be visible throughout the entire checkout process, or just at the last step (where the CC info is entered)? I haven't read the ...
1
vote
2answers
997 views

“Compare products” functionality on a product listing

Are there any good practices when it comes to "Compare products" functionality on product listings? I would like to do some A/B testing with different ones, but to be honest I have not seen something ...
3
votes
1answer
95 views

Is it useful to include a Facebook log in facility on an ecommerce website?

I'm in process of redesigning a website for my company, in cooperation with a digital agency. Our business is one of the leading companies in our country that sells consumer electronics (notebooks, ...
0
votes
3answers
32 views

Is it necessary to differentiate “adding to cart” and “configuring then adding to cart”?

I'm designing a UI for an app that allows users to order food from a restaurant. The restaurant offers two types of menu items: Simple items that can be simply added to the cart. Complex items like ...
0
votes
0answers
32 views

Ecommerce product pages: social sharing of pages vs images

A trend on blogs seem to be having social share buttons on images, either as a hover state or a perpetual overlay. However, I have not yet seen this on e-commerce sites and am wondering why. I ...
9
votes
7answers
3k views

How many steps should a checkout process have?

I'm currently auditing an e-commerce website, and I noticed that the checkout process has 3 steps: Login/registration Delivery address/payment Verify/place order The page of the step 2 is quite ...
9
votes
4answers
406 views

How can I improve this Add to Cart experience?

We have a simple platform where readers can buy ebooks. Previously, readers could only buy one ebook at a time and we have finally added a cart feature but I think we are ruining our previously simply ...
37
votes
17answers
12k views

Form for inputting operating hours of a business

I am designing an interface where restaurants need to input their operating hours. I am thinking of using a slider control for timings for a single day, and then let the user choose days of the week ...
0
votes
1answer
120 views

UI design pattern, or excellent example, for repeat delivery

Suppose I'm running a website that does repeat deliveries (e.g., ship you a Nuttella sandwhich and a tin of spam once a week). Are there any prevailing UI design patterns for displaying a customer's ...
0
votes
4answers
90 views

Online store, best way to display a shirt with front and back graphic

I'm wondering what is the best way to display a shop item (on the shop index page) so that the customer is aware that there is a back graphic? I'm leaning towards possibly having a large diagonal line ...