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0
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0answers
14 views

What is an excellent experience for displaying a default payment method and allow for multiple payment methods on file? [on hold]

I have a need to allow a user to put multiple payment methods on file. One of which could be set as a default payment method for for things like a marketplace transaction or subscription. Supported ...
0
votes
1answer
24 views

When to use explicit CTA vs. allowing for Discovery?

I have a basic Commerce Layout (sketch layout below). I want to integrate an option where the user can specify a budget limit for Quantity, Cost or both. Question: Would I need to spell out the ...
0
votes
1answer
27 views

What are the proper keys for navigating multi-column “search as you type” results?

Given a search box that has a menu which opens after the user begins to type listing results in two columns, plus a "view more results" button and a "close" button, what are the correct keys for ...
1
vote
3answers
198 views

One page checkout on mobile devices

How should the checkout process look on mobile devices? Should I even use a single page checkout? I was thinking of having a single long page in which the user first adds name, email, address and ...
28
votes
12answers
3k views

Is it better to include shipping cost in the product price?

Assume you want to buy a product online The first shop offer 50€ and there is 10€ of shipping cost. The second shop offer 60€ but with free shipping cost. download bmml source – ...
2
votes
2answers
45 views

Grouped SKUs vs. Ungrouped SKUs on Product List Page

Some e-commerce sites will group similar SKUs together on their product listing page. For example, Macy's would group the same modeled stand mixer with different colors together and just show ...
3
votes
5answers
150 views

Is the “add to cart” button useful in product listings?

I see a lot of e-commerce templates in which the items in the product listing page have an "add to cart" button. In my experience when online shopping I never clicked that button, because before I ...
0
votes
2answers
200 views

Mobile - product listings page - add to basket button or not?

So on our site we currently have something like: DURACELL BATTERY - ONLY £1.99 - QUANTITY - ADD TO BASKET ENERGIZER BATTERY - ONLY £1.99 - QUANTITY - ADD TO BASKET Obviously in designing our ...
2
votes
1answer
93 views

Any best practices or examples of mix and match functionality on a fashion e-commerce?

I'm trying to design this feature, but so far not much luck finding any decent implementations of this feature. one example is http://www.bonarium.com but even that is pretty basic. what would the ...
0
votes
0answers
38 views

Product bundling on product page examples and best practices

I'm revisiting the product bundling feature (aka complete the look) on the product pages of our company fashion commerce website. At the moment it's at the bottom of the product page and not really ...
2
votes
3answers
204 views

Best practices to show or not to show navigation on home page

I have a weird dilemma, we recently re-designed our website and some of the changes have made a massive change in the way users behave on the site. Our site is www.simplycook.com Our site used to ...
1
vote
3answers
96 views

What's the ideal width and number of products in line (ecommerce website - responsive)

We have an ecommerce site - daily deal website. I would like to get your opinion on what website width should be. I was thinking about 1000px OR 1200px. But in the case of 1000px we would display 3 ...
1
vote
2answers
130 views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for billing address first instead of shipping address ? People are more likely to understand shipping address than billing ...
0
votes
2answers
42 views

Font size for e-commerce

Recently during a usability tests almost all of our customers complained about the small font size on our website. We use: 26px for headlines 13px, bold, for navigation, product names, etc. 11px ...
0
votes
0answers
30 views

Redesigning product blocks in search results / listings

What are some good practices when it comes to presenting a product on a listing / search result with a lot of information? Currently product block for our website it looks like this: It's filled ...
0
votes
1answer
54 views

labelling button in before checkout process

I read that each label, especially in ecommerce websites, indicates what users have to do in the next steps, so, terms like continue or something like that, must be avoided. I'm working on a site to ...
0
votes
1answer
199 views

What is the best way to design an ecommerce search bar

I would like to design a search bar on my ecommerce website that would be the extension of the navigation. A user can navigate to a category and then search localy to it. Or search to to the entire ...
2
votes
2answers
335 views

Pricing page: single vs multiple call-to-action button with multiple plans (example inside)

What do you think about having single vs multiple call-to-action buttons? When we were brainstorming our pricing page, half of the room was for single and the other half was for multiple. I'm trying ...
0
votes
1answer
45 views

What is the best phrasing for “starting price” of a product on ecommerce site?

On an ecommerce site, I'm showing products and a starting price. Should I say: 1. "As low as $50" 2. "Starting at $50" 3. "From $50" 4. "$50 and up" 5. other?! Please see mockup with 4 examples for ...
0
votes
1answer
72 views

Show “Log In” or “Sign up” after adding items to a cart for an e commerce site?

I'm working on an e-commerce site and I would like to know after the user has added one or more items to his cart and is not logged in he will be directed to a page. Will this page be the "login page" ...
1
vote
2answers
75 views

“Compare products” functionality on a product listing

Are there any good practices when it comes to "Compare products" functionality on product listings? I would like to do some A/B testing with different ones, but to be honest I have not seen something ...
2
votes
5answers
137 views

A/B testing in user test

I designed 4 versions of a checkout page. I want to make some user test to know which version performs better. Do you think that I have to do the tests with the same person? the big change in the ...
1
vote
1answer
123 views

revealing more information about an item: Slide-in on hover vs Flip on click

What should I take into consideration when making a decision about the right transition to use to reveal more info about an item? Do I use a slide-in on hover or flip item on click to reveal more ...
0
votes
2answers
55 views

Checking sizes on a product page

Is it best to have product sizes in a drop down box or as buttons, someone said to me buttons because it's one less click. So examples of buttons would be on the product pages of this site - ...
1
vote
2answers
85 views

eCommerce - Which currency to show on receipt?

I'm running an eCommerce website that allows users to select their preferred currency via a drop-down in their shopping cart. The currencies are localized using real-time exchange rates from a JSON ...
-1
votes
1answer
65 views

E-Commerce website product with price

Why does many e-commerce or B2B websites like http://www.alibaba.com/ http://flipkart.com/ displays product with price. Is it not possible to make user to click on the product without displaying its ...
3
votes
1answer
80 views

Escalation of Commitment

I was wondering if someone could point me to some resources on the concept of escalating commitment in regards to filling out forms online. A colleague of mine suggested that paginating web forms ...
1
vote
2answers
81 views

What's the correct strategy to open a popover to engage visitors on an e-commerce website?

I run an e-commerce website. Of course I have a lot of abandoned carts (92%) I want to try to engage visitors more, asking for their email in a popover, offering a discount or a free buying guide to ...
2
votes
2answers
500 views

Increasing add-to-cart rate, decreasing conversion?

I am currently optimising an e-commerce website. The request was specific to the product pages, after gaining insight from analytics and feedback two alternatives were proposed, and tested. The ...
4
votes
3answers
121 views

If a customer uses Guest Checkout, then returns and Registers, should you associate their previous orders with their account?

I've seen a number of recommendations to support guest checkouts. eg Should registration be optional on an e-commerce site? In an e-commerce site where logged-in customers can view previous orders, ...
1
vote
4answers
70 views

Cart organization - should I combine delivery and collection together or keep them separate?

I'm currently working on creating UX for online food ordering service and I'm stuck at one point. The service provides 2 kinds of order processing: the user can order food for delivery or for pickup ...
0
votes
1answer
40 views

Online shop - difference between reduced price and new price. Which one should be more visible?

New price = reduced price Old price = old, bigger price This is how i see the process: See New price Evaluate option to buy See Old price Evaluate option to buy with price difference as ...
1
vote
3answers
68 views

Dynamic visuals, loading times and UX

Type of website: e-commerce apparel I want you to provide my users dynamic visuals such as it gives them an attractive experience. The point is that it takes more time to load. Do I have to prefer ...
3
votes
3answers
64 views

How to make ecomerce website with no product categories work?

At work we make websites for other companies. One of our client wanted us to make a e-commerce website for them. Nothing out of the ordinary until we realized they had 50 000+ products to sell and ...
1
vote
1answer
67 views

Which button to highlight: Checkout or Continue shopping button

Type of website: Apparel online store Here is my question, once I am a on product page and click on the add to cart I have 2 single choices: Continue my shopping or Check-out. What is the best ...
0
votes
1answer
64 views

How far in the past should an online order history display orders

An average user of our online store places an order every week. Is it reasonable to drop items out of the order history after 6 months or should these transactions always be accessible from their ...
0
votes
1answer
60 views

Edit cart in last step of ecommerce checkout

I'm working on a commerce which has 3 steps in its checkout process. The last step is confirm your order. In the previous steps I ask users data and billing information and,in the last step, user can ...
4
votes
1answer
173 views

Why don't e-commerce sites use “quick view” on mobile?

I've noticed that e-commerce sites don't use quick view on mobile. Some sites have quick view as a hover treatment, which obviously doesn't work on mobile, but J.Crew has a "quick shop" button always ...
0
votes
3answers
75 views

Responsive Webdesign: How to reduce headlines, labels etc on smaller devices

I had the special problem, that in a "desktop-first" responsive webdesign project (I know, bad idea.. ), there was a shopping cart-like element in a very narrow column (4 columns in a 12 column total ...
7
votes
4answers
733 views

How does e-commerce product quick view affect conversion rates?

Many large e-commerce retailers are using "quick views" for products on their collection pages where more details appear either on-hover of via some other trigger. Has anyone performed any A/B tests ...
1
vote
1answer
113 views

Registration form with payment processing

I am developing a web app whereby registered users will have a dashboard where they can manage their ads, after payment... so they have to register and pay to use the app. The registration processes I ...
0
votes
1answer
37 views

Social Widget Engagement Stats

I'm working on a redesign for an e-commerce company's blog. From the competitive audit I did, most prominent blogs and e-mags have social widgets rolling alongside the actual article, or share buttons ...
1
vote
0answers
52 views

Using the right terminology to differentiate an online shop from the actual shop [closed]

I am wanting to know your views on differentiating e-commerce sections of a site from pages dedicated to the actual walk in store... in the navigation? For example, the navigation bar at the top of ...
2
votes
3answers
65 views

View cart location on a responsive e-commerce site 'on mobile'

Would it be better to have the view cart button or indicator showing in the header area? Or would you hide it away in a drop down or menu area? Has anyone got any good and bad points on this... or ...
0
votes
3answers
303 views

Buy Now Button Styling Best Practices? (Font, Color, Shape)

We are having a debate on the design of an e-commerce website about the buy now button. I would appreciate your feedback and would be very grateful for a link backing up your opinion. How different ...
0
votes
2answers
161 views

Best way to do colours and sizes for eCommerce site

I am doing an E-commerce site like Ebay but for clothing industry and I want a way that users can manage colours and sizes. Sizes should be based on quantity. Based on this what,s the best way to ...
2
votes
2answers
68 views

Using gradual engagement for collecting reviews

For a product site, I am preparing a pattern to review products. To prevent spam (and due to legal requirements) we need the reviews to be confirmed by users. In my example, I would like to use email ...
1
vote
1answer
41 views

The prominence of informative information on product pages

So the question is: is it better to keep the main target of a product page such as selecting a size, colour etc and 'Buy Now' button in view and dropping other information such as returns policy, ...
2
votes
3answers
72 views

Should I show a list of products if there is only one product?

Let's say that due to filtering or searching or what have you, there's only one item in the list of products. Should I still show the list for the sake of consistency, or is it more usable to go ...
0
votes
2answers
122 views

(mobile) What are some good examples of space utilizations for order steps?

I read in another question how important order steps are to give your users a context of where they are in the order process.. I'm currently only showing the current step like (3.delivery address) at ...