trading goods or services over the internet.

learn more… | top users | synonyms

1
vote
2answers
178 views

Checkout - Realize the registration of the user's address before or after the checkout process?

I'm working on building an ecommerce solution. I have a question: I request the registration of the address of the user when the user creates one or only at the time of checkout? Is there any A / B ...
1
vote
1answer
485 views

Best way for a user to specify budget/price range?

When designing for a shopping service, the user should be able to specify what they're willing to spend on an item. Problems: There's no automated way to know what price range on the item, so the ...
1
vote
3answers
436 views

What are some good examples of payment experiences that allow users to save payment info? [closed]

Any examples or best practices related to saving, using saved, or modifying/managing payment info would be greatly appreciated!
1
vote
1answer
53 views

What are the most effective ways to expose multiple product colorways?

On an ecommerce category page, what are some effective ways to expose multiple colorways/colors of a particular product? Standard practice seems to be a scale. On the one end you have the product ...
1
vote
2answers
74 views

Does it make any sense to show previous value on edit product page

I want community's thoughts on product edit page. Currently it is two column layout; one with attributes and other with input boxes but I'm having an argument with my product owner who wants one more ...
1
vote
1answer
73 views

Ecommerce: Improve product discoverability

I am designing a web page for an ecommerce company. The company sells product X which comes in various flavours. e.g x in apricot flavour, x in peach flavour. There is a dedicated page where one can ...
1
vote
2answers
196 views

How to make a menu discoverable with the right icon on e-commerce mobile?

i'm designing an mobile site ecommerce. On a meeting i've seen the last wireframes developed (see image) of the topbar detail. The right icon show a lot of different actions (like cart, my account, ...
1
vote
4answers
99 views

Cart organization - should I combine delivery and collection together or keep them separate?

I'm currently working on creating UX for online food ordering service and I'm stuck at one point. The service provides 2 kinds of order processing: the user can order food for delivery or for pickup ...
1
vote
3answers
103 views

labelling button in before checkout process

I read that each label, especially in ecommerce websites, indicates what users have to do in the next steps, so, terms like continue or something like that, must be avoided. I'm working on a site to ...
1
vote
3answers
302 views

One page checkout on mobile devices

How should the checkout process look on mobile devices? Should I even use a single page checkout? I was thinking of having a single long page in which the user first adds name, email, address and ...
1
vote
1answer
54 views

The prominence of informative information on product pages

So the question is: is it better to keep the main target of a product page such as selecting a size, colour etc and 'Buy Now' button in view and dropping other information such as returns policy, ...
1
vote
1answer
101 views

Supporting International Billing Addresses, when they are a small % of user base

Our site is expanding internationally. During our checkout process, we ask customers to give us billing information such as Address, City, State, & Zip Code. This is used both for fraud prevention ...
1
vote
2answers
90 views

Presenting two overlapping price change information

I'm working on a price comparison website. The team asked me to display two overlapping price change information: price drop and discount. When there is a discount on a product, it always means there ...
1
vote
2answers
97 views

Registered Customers vs Returning Customers?

On our shopping cart we have two options at checkout. 1 ) Registered Customers 2 ) New Customer Each shows a form to the user. I was just thinking that Returning Customers sounds better than ...
1
vote
1answer
184 views

'Add to Bag / Basket' on category landing pages?

How I have the list currently displayed]1I'm currently working on a site selling books and my client has asked where the 'Buy Book' buttons are. On the books listings (category) page do I need a call ...
1
vote
1answer
197 views

Confirmation message while inputing payments

We have electronic fund transfer code which is now being replaced by a new piece of regulation, the ePayments code. And we wanted to provide an onscreen warning message for customers completing Pay ...
1
vote
1answer
127 views

What's the best way to allow users to reset their licence keys

Ok, so I'm making an ecommerce website with Drupal to sell my software. One of my application uses the standard licence key type method, where a licence key is generated and sent out to the user via ...
1
vote
1answer
182 views

Pagination for responsive e-commerce website

I'm working on the pagination topic for a responsive project. I'd like to have some feedbacks from you regarding this solution. Scenario: pagination for the search results page; pagination for ...
1
vote
0answers
54 views

Should a hotel group have separate websites for each hotel together with the “hub” website for all hotels? [closed]

The hotel group consist of several 4 and 5 stars hotels, each specialised for different target groups (family, wellness etc.) within a roughly same budget. All content creation and day-to-day ...
1
vote
1answer
60 views

UX for enterprise applications(internal products) vs customer applications(e-commerce) [closed]

What are the different aspects considered in each case when it comes to UX as in 1. "UX for customer applications" and 2."UX for enterprise applications"? What are the different advantages of working ...
1
vote
4answers
315 views

What's the ideal width and number of products in line (ecommerce website - responsive)

We have an ecommerce site - daily deal website. I would like to get your opinion on what website width should be. I was thinking about 1000px OR 1200px. But in the case of 1000px we would display 3 ...
1
vote
0answers
72 views

Using the right terminology to differentiate an online shop from the actual shop [closed]

I am wanting to know your views on differentiating e-commerce sections of a site from pages dedicated to the actual walk in store... in the navigation? For example, the navigation bar at the top of ...
1
vote
0answers
93 views

How would customers feel when an online bus ticket booking fee is applied? [closed]

Its weird how some coach companies charge lets say a $1.00 booking fee when a customer tries to book a ticket. What is interesting is that they might say that they are offering you a convenient ...
1
vote
1answer
180 views

Using different calls to action between platforms… Should cross-channel UX always be consistent? [duplicate]

Possible Duplicate: Is breaking established web conventions in order to be consistent across multiple devices an unexpected (and therefore harmful) user experience? I’ve always advocated ...
1
vote
4answers
79 views

On mobile checkout flow should product details be shown on review order/summary step?

I am working on the checkout flow for the mobile device, and it has 3 steps, Step 1- shipping details, step 2- payment details, step 3- order summary and confirm to buy. The flow starts with cart page ...
0
votes
3answers
48 views

How many images must be in a carousel so that the user can see all of it?

Currently i am working on a client's web site and the site is about the clothing store. He asked me to have 7 plus images in the carousel and all with the horizontal transition. He wants to update his ...
0
votes
2answers
146 views

Product variations

I am creating a flowershop and I have the following dilemma. Let's say somebody wants to buy a bouquet of roses. Roses comes with many colors, sizes and different quantity in a bouquet. Should I ...
0
votes
2answers
100 views

What is the most effective way of starting a sales email conversation with a potential customer?

I was reading this test from GoodUI when I had an idea. Rather than having someone enter a ton of information on a web form, why not let the user just write a normal email in their preferred email ...
0
votes
3answers
95 views

Select based on price or postage options?

For an online marketplace, where the buyer can select the postage option and pay the corresponding postage fee. If I were to prefer looks over usability and don't want to group the price with the ...
0
votes
4answers
64 views

Online store, best way to display a shirt with front and back graphic

I'm wondering what is the best way to display a shop item (on the shop index page) so that the customer is aware that there is a back graphic? I'm leaning towards possibly having a large diagonal line ...
0
votes
1answer
74 views

How far in the past should an online order history display orders

An average user of our online store places an order every week. Is it reasonable to drop items out of the order history after 6 months or should these transactions always be accessible from their ...
0
votes
2answers
65 views

Checking sizes on a product page [duplicate]

Is it best to have product sizes in a drop down box or as buttons, someone said to me buttons because it's one less click. So examples of buttons would be on the product pages of this site - ...
0
votes
2answers
69 views

Best position for a voucher code box in the checkout process

Checkout processes are usually fairly complicated things, but each one has a very similar set of core steps, such as a header basket summary and some full checkout pages (basket, address and payment ...
0
votes
3answers
94 views

Search button always visible on products listing? (reference needed)

This is about the placement of a search option on a products listing on a smartphone. Between 4 scenarios, which is the best according to you? : Search button at the top of the scrollable content ...
0
votes
1answer
59 views

Multiple price point offerings

I'm looking for a way to intuitively display three price points for a single product - leaving the user to decide upon which they'd like to pay. Generally, successful eCommerce sites feature a ...
0
votes
2answers
94 views

How to determine categorization for a large ecommerce catalogue

I have an existing online catalogue of more than 300 services to provide improvement to. One of the common complaints anecdotally is around the current navigation, that the labeling isn't clear and ...
0
votes
2answers
88 views

What are the arguments against modals when a page loads? [duplicate]

I'm working for an e-commerce client who has requested a design for a newsletter signup modal to appear on page load the second time a user visits the site. I've tried to explain to them that blocking ...
0
votes
2answers
116 views

Font size for e-commerce

Recently during a usability tests almost all of our customers complained about the small font size on our website. We use: 26px for headlines 13px, bold, for navigation, product names, etc. 11px ...
0
votes
1answer
125 views

Show “Log In” or “Sign up” after adding items to a cart for an e commerce site?

I'm working on an e-commerce site and I would like to know after the user has added one or more items to his cart and is not logged in he will be directed to a page. Will this page be the "login page" ...
0
votes
3answers
813 views

Buy Now Button Styling Best Practices? (Font, Color, Shape)

We are having a debate on the design of an e-commerce website about the buy now button. I would appreciate your feedback and would be very grateful for a link backing up your opinion. How different ...
0
votes
2answers
260 views

(mobile) What are some good examples of space utilizations for order steps?

I read in another question how important order steps are to give your users a context of where they are in the order process.. I'm currently only showing the current step like (3.delivery address) at ...
0
votes
4answers
54 views

Is there a specific order to respect for filters [apparel store]?

I'm still redisigning my filters and I'm wondering if there is a specific or more user friendly order to respect. To my mind it would be: Color - Size - Price Any advices? Thanks,
0
votes
4answers
365 views

Difficult UI in e-commerce product page

I am designing a B2B e-commerce website where the users would be able to buy different quantities of items for each size. I am trying to keep the experience as close as possible to a B2C website ...
0
votes
1answer
159 views

How the page should behave after applying filters?

I'm working on the e-commerce website with facet filters, when user applies the filters, results appear (no need to click additional "show results button") but I'm not sure how the page should behave: ...
0
votes
2answers
195 views

To what extent is it sensible to use filter and sort options together?

Working on an e-commerce shopping site, I am observing that the users first sort and then refine their results. Will providing both the options confuse the user?
0
votes
2answers
632 views

Whats the best way to present “Order Quantity” boxes/dropdowns?

You know those boxes on ecommerce sites where you specify how many items you want to order? What is the most UX friendly way? Usually I trust on Amazon.com when it comes to UX, but they use a ...
0
votes
1answer
75 views

UI design pattern, or excellent example, for repeat delivery

Suppose I'm running a website that does repeat deliveries (e.g., ship you a Nuttella sandwhich and a tin of spam once a week). Are there any prevailing UI design patterns for displaying a customer's ...
0
votes
1answer
39 views

Hiding size / colour options until you've made the decision to purchase [closed]

I was looking at the Topshop app and noticed that from your saved list area there are no options to edit your size / colour. Also, size & colour options are not displayed on a product page until ...
0
votes
1answer
128 views

Best practice to select multiple two-dimensional options

I have some ideas how the selection of clothing sizes in an online shop should work, but that’s a question for another day, today is about bra sizes. There are several systems out there ...
0
votes
1answer
67 views

Displaying variable Prices in a Shop Menu

I am redesigning a shopping experience for food delivery, and I have come across this situation where I want to display the price of an item inside the menu, but Price may vary depending on specific ...